International

All things related to our international coverage, partners, and features.

  • 450 Discussions
  • 1,092 Replies

450 Discussions

E
elliot1956Rookie
asked in International

International pass not working.

I purchased a 30 day international pass for my wife’s Iphone 13 for her trip to Romania in January of 2023.  I did not accompany her on the trip. She could not get it working during her visit.  She had to rely on WIFI connections the entire time.  We made sure that roaming was enabled and we also tried #RON# with no success.  My sister in law had the same issue in February.  She also has an Iphone 13.  We all have the Magenta MAX 55+ plan.  My wife’s phone and mine have ESIM’s but everything I’ve read says the ESIM shouldn’t make a difference. My wife is planning a return trip in April 2023 and would really like to be assured that T Mobile will work as advertised.  Any ideas would be greatly appreciated.

8
T
3 months ago
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Toorhfairy49First activity
asked in International

data roaming

If I have a Go5Gplus55 plan, can I turn on cellular data roaming and not incur additional charges while I am overseas? I’m just a little fearful after being an at&t company for so long. 

2
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Community Manager
3 months ago
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PattiMolliereFirst activity
asked in International

Unable to receive authorisation code through SMS

Good afternoon, Can someone please advise me as I am based in Australia, but I have a Czech T-Mobile SIM card. I am trying to make a payment from Australia, using my Czech bank account, but when I insert the T-mobile SIM card in my unlocked phone here in Australia, I do not receive the authorisation code on my Czech T-mobile number from the bank. Any idea why this is not happening? It was possible to do it in the past when I had T-mobile pay and go, but since my last visit in the Czech republic I changed to a T-mobile contract, which has since been cancelled as I now live in Australia. I find it really frustrating, I tried calling the US T-mobile nr to talk to someone about it, but no one available to talk and no one replied to the email which I sent to the czech Tmobile branch… Can someone please help me as I need to make a payment. Thank you.

3
P
3 months ago
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mbueno02First activity
asked in International

International Plan for 2 and proration questions

We have several phone lines on our account.  2 of the phones will be used overseas for 10 days only (Taiwan and Philippines).  We currently have a plan that shows that data and unlimited text are included.  And it shows 25 cents per minute otherwise.   Does both phone lines need to sign up for the $35 plan if we want to use the phone like we are in the U.S.?   Meaning $35 x 2?  Is there a “family plan” for the trip?  Is the rate pro-rated if we are only gone part of the month and cancel as soon as we get back to the U.S.?   If we decide not to sign up for the international plan, can we turn off incoming and outgoing calls and just use messenger or viber to connect so that we are using purely data only?  We only need this to check kids for back in the U.S., making local calls in both Taiwan and Philippines and for using directions/map applications such as google maps.  Thank you!

0
M
3 months ago
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ECSandsFirst activity
asked in International

What's best plan for international calling

We have 4 devices on our family plan. My partner needs a plan that allows them to call Switzerland whenever they want without extra charges. Their device is the only device that needs this feature. What is the best ADD-on to our plan? 

3
M
3 months ago
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tscapis1First activity
asked in International

Traveling

I am traveling to Cabo, Mexico.  What coverage do I have, as part of my plan, while I am there?

1
gramps28
Pillar
3 months ago
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AALDC081520First activity
asked in International

prepaid card

Prepaid virtual card when you switch I don't have voice set up or my number set up  just the Internet and it's saying I received my card which I didn't anyone else? How am I supposed to access it?

3
gramps28
Pillar
3 months ago
F
falls19First activity
asked in International

pre paid to post paid internationally

I have had the T-Mobile Prepaid Unlimited plan for years. Great plan, the problem with that now is that I am currently outside of the U.S and will be for a few months. I still need to receive calls from the U.S but my plan doesn’t allow me to receive calls from everyone, only certain people that have a certain plan. I want to switch to the T mobile essentials plan due to the fact that it allows international calling. Is it possible to switch from prepaid to postpaid while outside of the country? 

0
F
3 months ago
T
tmn153Rookie
asked in International

Questions on Account Activity

My T-Mobile Account Activity recorded the following events:   10/28/2023 09:41 PM   Block Intl VoiceTxtWeb Acc SUB  was removed from your line yyy-yyy-xyyy via Store Representative  11/06/2023 12:05 AM   ILD Bar Sub Level               was removed from your line xxx-xxx-xxxx via Store Representative  11/06/2023 10:28 AM   Block Intl Charged Web Acc SUB  was removed from your line xxx-xxx-xxxx via Store Representative  11/06/2023 10:28 AM   Block Content SUB               was removed from your line xxx-xxx-xxxx via Store RepresentativeI understand:  ILD Bar Sub Level                          =  International Long Distance Blocking   Block Intl Charged Web Acc SUB  =  Block Charged International Roaming Questions  1. What is "Block Content SUB"?   2. Why did "Block Content SUB" appear in my account activity?  3. Could "Block Intl VoiceTxtWeb Acc SUB" be "Block International Roaming"? Thanks.

1
K
3 months ago
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MrljalexanderFirst activity
asked in International

Mexico

Does my plan include service in Mexico sans roaming charges?

1
drnewcomb
Pillar
3 months ago
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magenta10046767First activity
asked in International

Problems receiving SMS messages from India

Recently I am not able to receive SMS message from India, including an important KYC confirm from a gov.in site, but also from a few colleagues.Has anyone had this problem?  I’m on an iPhone 14 Pro,  I had 5G enabled, including “5G Standalone”. I’ve changed to 5G Auto, and un-ticked “5G Standalone”, but I’m just groping around in the dark, 

3
drnewcomb
Pillar
3 months ago
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Udici20First activity
asked in International

How do you bring a law suit against T mobil

I sent a unused S23Ultra back to Tmobil and I have my paperwork from their local store which is where I went they recieved the tracking which tells them the phone was recieved they caused me so much trouble with this issue its been 6 months of threatening to turn my phone off I have 4 phone lines people in different states that need there service they are insisting I pay for this phone I been there 8 yrs can't ever remember missing a phone bill to the poin Im in columbia with no service do uou know how hard this has become I paid for the international servive and it never worked the entire time Im here I know my family is going nuts.

4
U
3 months ago
A
Angela1234First activity
asked in International

Receiving Messages with International Number

Good afternoon, I know that to make calls and send messages it is necessary to pay, but I would like to know if with your carrier it is necessary to pay to receive messages. I am from Portugal and I am working with marketing, and I needed to get a card with an American number. The card would only be used to receive messages and manage social networks. Thank you very much, I look forward to a response.

0
A
3 months ago
R
Randall415First activity
asked in International

Apple Watch SE Standalone - International roaming doesn't work

I’m traveling in one of the T-mobile supported roaming countries (Spain) and while our phones have successfully used the local cell network, our standalone apple watch (not tethered to a device) is unable to go into international roaming mode.  I spoke to a T-mobile rep (who was nice, but didn’t seem that knowledgeable) and we hunted for some plan that might allow for international roaming for a standalone but were unable to find one.  Oddly, on this page: https://my.t-mobile.com/account/change-plan/plan-comparison there seems to be a Standalone 500Mb plan that DOES support International roaming.  I happen to have an Unlimited plan, which I assume would supersede a 500Mb plan.  Is there any truth to the 500Mb plan and actual international roaming or is this untrue? 

1
T
3 months ago
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MtdonagFirst activity
asked in International

SPAM phone calls created fake long distance call

A phone call from Publishers Clearing House on 11 Jan was some how turned into a long distance phone call to Kingston Jamaica total charge is $125.25 with taxes.876-467-7943We made no such call and they even tried to call back multiple times that day to run up more charges.Now the best T-Mobile wants to do is take off $50.00?What’s going on here?

0
M
3 months ago
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Peg SheaFirst activity
asked in International

Receiving calls or texts while overseas

What happens when someone calls my phone when I'm overseas and they don't know to use a country code.

5
syaoran
Pillar
3 months ago
J
Jayvee85Helper Level 1
asked in International

International charges

Why am I charged for retrieving voicemail when I didn't make the call internationally.. I see several international call at 25 cents each for dialing 1 2 3 to retrieve voicemail when I did not initiate it? These calls are each for one minute, what voicemails can you retrieve in one minute? Seems these calls are automatic!

3
drnewcomb
Pillar
3 months ago
A
AndrzejACUNovice
asked in International

Which one is more expensive in Chicago for two lines?

Which one is more expensive in Chicago for twolines? - Essentials advertised for $90 / month + 3 * $5 added for paying with a credit card + taxes + fees + surcharges- Go5G Plus advertised for $150 / month + 3 * $5 added for paying with a credit card Especially when the number is to be used between the US and Europe. 

0
A
3 months ago
P
ppyyFirst activity
asked in International

Internation roaming GO5GPlus 55

two questions please: Data and texting while abroadUnlimited text in 215+ countries and destinations - Included with Essentials 55+ (Current Plan)DNU3 What DNU3 means?I have Essential 55+ now . but will be traveling overseas for 2 weeks. Can I switch to the GO5GPlus55 plans for two weeks (or a month) then switch back to the Essential55+ plan? 

0
P
3 months ago
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KatMadFirst activity
asked in International

I don’t have data in Mexico

I am in Mexico right now and my data is not working. Every time I come here, I get 5G high speed data and then unlimited low speed data, every month, for 3 months. I always get a “Welcome to Mexico” text when I land. However, this last trip I have not gotten a “Welcome to Mexico” text and I have been here for 2 months already. My phone has said no service since I have been here and I haven’t had any data! I have a Magenta plan and I know this is supposed to be included. I am extremely frustrated and confused! 

5
drnewcomb
Pillar
3 months ago
P
ParttimetomFirst activity
asked in International

International calls

Hi all,What’s the best plan to use internationally? 

2
T
3 months ago
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ZeeManFirst activity
asked in International

checking remaining data balance while traveling internationally

Hello, I am traveling and I can’t tell if I reached my 5GB fast data limit. Normal #932# does not work.

1
gramps28
Pillar
3 months ago
P
Phil.FryeFirst activity
asked in International

What are costs and plans for using iPhone and T-Mobile account in Nepal?

What are the costs and plan options for using our iPhone and T-Mobile account in Nepal? 

1
gramps28
Pillar
3 months ago
L
loukastxFirst activity
asked in International

Called ID block during international calls

Hi,When making international calls from my cell, the recipient complains that my caller ID is blocked. Does anyone know how this can be fixed? I certainly haven’t set my line to block my called ID.Thanks

0
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3 months ago
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bwr_johnsonFirst activity
asked in International

Global Roaming

I am traveling to Spain next month (one week) and trying to figure out what short-term plans are available so I don’t get hit with roaming fees.  Is it easier to just purchase a pre-paid SIM when I get to Spain or can I pay T-Mobile a fixed amount for phone calls and data in advance of my trip?  My current plan is Magenta.Thanks

0
B
3 months ago
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