International

All things related to our international coverage, partners, and features.

  • 453 Discussions
  • 1,045 Replies

453 Discussions

J
JUN SONGFirst activity
asked in International

How can I activate the Sim card which I have used before

Hello I used the tmobile sim card. And for the reason which I move the country, I have should stop it for a while.I will return to the US soon, so I want to activate it again but it is impossible through application.Is there any other way?Thank you

4
2
1 month ago
B
bjdouglasFirst activity
asked in International

International Roaming - Not connecting

I can’t get international roaming to connect to the internet even though all my settings are correct. We have unlimited data and texting, internationally.  I have a feeling T Mobile is blocking my number from roaming but they can’t figure it out. My wife on the same plan has working roaming - Any suggestions? T mobile cusomer care or technical could not resolve the issue - it’s as though they are not recognizing my number, associated with the plan… 

16
H
1 month ago
A
A tsaiFirst activity
asked in International

T mobile international plan?

Does it work in France for t mobile international plan?

1
syaoran
Pillar
1 month ago
C
chopper101First activity
asked in International

Locked iphone

We live in Australia, my son purchased an iphone and now seller has ghosted him.When he tried to put in his sim card after sale, it came up locked.we contacted Apple who said T-Mobile has a lock on it for a small debt.The iphone has been locked by T-Mobile apparently for $70????we are trying to find a way to pay this debt and get the iphone unlocked by T-Mobile if possible.we did ring them but they (T-Mobile) said my son would have to go to the distributor that sold it????which would probably be impossible any help will be appreciated.

1
syaoran
Pillar
1 month ago
T
Thomas34First activity
asked in International

Gaming

Why can't my PlayStation or Xbox connect to the Internet?

0
T
1 month ago
E
edewaldFirst activity
asked in International

Legacy Pre-Paid plan - phone calls when overseas

I have a legacy $3.00/month pre-paid plan that I use for important just-in-case scenarios.  While I am overseas, what are the charges for incoming and outgoing calls back to the USA?

2
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Community Manager
1 month ago
M
MrTraveler2024First activity
asked in International

Paris Cell Service

I will be traveling to France in April, May & June. Will I need to make any adjustments to my current plan to have service throughout my travels in France?It is imperative that I have service while in France.Please advise. 

4
K
1 month ago
K
kashouHelper Level 1
asked in International

T-Mobile representative said that my phone number will be disconnected if I travel abroad for more than 2 months, is this true??!

T-Mobile offers international plans, but when I called t-mobile to enroll, the sales rep stated that if I enroll in international plan, my phone number would get disconnected after 2 billing cycles while traveling abroad. Is this true? 

3
syaoran
Pillar
1 month ago
U
unhappycustomer2First activity
asked in International

outrageous cost for international call, fees not published

I am on a Magenta Max International Plan. I was charged $12 for a 4 minute call from the US to Germany. Upon calling customer support for some 40 Minutes I was told this is the current rate as I have not actual “international” features for voice calls. The actual fees for calls to Germany are not published. I cannot see it either on the app or on the t-mobile website. This is robbery.

6
N
1 month ago
P
pbrnmdNovice
asked in International

Unable to connect networks in kenya, need immediate help...any way to contact Tmobile online? eom

as aabove

0
P
1 month ago
W
whitepeterdFirst activity
asked in International

Using Phone in Europe

Last summer our phone would not connect to the internet in England, Scotland or Ireland. AT&T phones worked great. The phone has always connected during previous European trips. What do I need to do to ensure that it will connect while in the Adriatic countries this summer?

1
syaoran
Pillar
1 month ago
L
LigalBFirst activity
asked in International

Prepaid program with no details

Hi :)I paid for the pre-paid program and I can see the charge in my bank account but I have no details and no Idea how to use it. I live outside of the USA so I can’t call the supportSomeone please can help?  Thank uLigal

1
gramps28
Pillar
2 months ago
X
xoxtina444First activity
asked in International

Phone Service in Mexico

Hello, I am traveling to Sayulita Mexico in a few days, and I want to make sure I can use my phone outside of having Wi-Fi where I am staying. How do I go about ensuring I have service to call, text, and go online when out and about? What do I need to add or do? Thank you! :) 

0
X
2 months ago
R
RCQ925First activity
asked in International

Traveling to Japan

I will be traveling to Japan to visit my son in the Navy for two weeks this summer.  I know  can rent the wifi hotspots at the airport or get the international SIM card.  My phone is currently locked.  I have a Samsung and went in the settings and was able to a temporary unlock for it looks like 30 days.  My question is how often can I do that?  Is the best course of action to get the international SIM card when I arrive in Japan.  Can I still make and receive calls at my number?  I have never traveled internationally, outside of Canada, so I have no experience with this, but we plan to use our phones for translating, converting money, and using Google Maps.How much is it to get coverage through T-Mobile for Japan?  What does it cover and is it worth it?  Thanks in advance!! 

0
R
2 months ago
A
Acp429First activity
asked in International

plan choice if we spend all our time overseas

switch to if we are travelling a lot overseas this year.  we just want a bare plan that allows us to keep the number and make 2 to 3 calls per month

2
F
2 months ago
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balthasarwyssFirst activity
asked in International

T-Mobile Customer Service when no access to phone number (internationally)

I am here in Brazil temporarily using a local SIM card which worked wonderfully. When trying to return to my T-Mobile SIM card to make an international call, it asked me to enter my T-Mobile SIM PIN which I don’t know what it is. After a single try guessing my SIM PIN, I was locked out.  Now I am trying to get online support to unlock my T-Mobile SIM card since I don’t have a way to call internationally to the US. There does not seem to be a chat or email option to get assistance from T-Mobile, at least I was not able to find one online when logging into my T-Mobile account.  How can I get help from the T-Mobile customer support (chat or email) to unlock my phone?  

2
B
2 months ago
P
pasinpestFirst activity
asked in International

upgrade

tmobile account on an iPhone 12 pro, cell phone not working properly need a new phone but the cell phone is outside of the USA, will not be back until june 2024, if I am to buy an upgrade iPhone 15 pro will the iPhone 12 pro, that is outside of the USA, still have cell phone use until phone is shipped to London, England?

1
gramps28
Pillar
2 months ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
asked in International

War and peace mission

I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the  problem and my device has 8 or 10 VM machines attached to it's IMEI witch is 352695103138427 .  At this point my organization losing a million a day .I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter.The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he  did so in public abd on socia

0
ambassadorwarithakbar
2 months ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
posted in International

Internal T-Mobile admin account hijacked.

I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the  problem and my device has 8 or 10 VM machines attached to it's IMEI witch is 352695103138427 .  At this point my organization losing a million a day .I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter.The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he  did so in public abd on socia

0
ambassadorwarithakbar
2 months ago
S
SAWGunner87First activity
asked in International

Anyone Know Why Calls to Ukraine Drop after 1:30seconds

Well a few Months ago I was able to text to Ukraine from USA …. But Calling Has always been Dropping after 1:30 & EVERYTIME! …. Just enough time to say a few words & cut … also the people I’m trying to text have IPhones & I have IPhone but the messages aren’t Blue & they are still green & the receipient in Ukraine doesn’t receive them …. What happened?  Customer service says I should be able to call & receive calls fine & text internationally should be always fine …. definitely not all is fine … very annoying 

0
S
2 months ago
R
reneenaeFirst activity
asked in International

traveling to Bahamas with 12 year old daughter

HI! Trying to figure out what to do to retain mobile connection when traveling to the Bahamas from the US… My daughter needs that connection and internet access. 

4
R
2 months ago
K
Keithboro90First activity
asked in International

location history on 06/11/23

I need help finding out my location even though my phone has been shut off 

2
F
2 months ago
D
Dsol1995First activity
asked in International

Unable to receive any calls in Mainland China

I went to Mainland China back in January and was unable to receive any incoming calls from the United States or anywhere else. Outbound calls worked perfectly. This wasn’t an issue in 2019 and 2020 but it seems to be an issue now. I have an iPhone 13 Pro using eSim.Does anyone have any solutions? I am going again in April and would like to resolve this before then.

0
D
2 months ago
T
tojojo1First activity
posted in International

test for bug

test for bug bounty

2
T
2 months ago
T
Time4Me2FlyFirst activity
asked in International

International Travel

Reading on T-Mobile site indicates that our i-phones / mobile phones will work internationally.  No set up, no additional fees.  Is this true?  If not, what is needed to use a phone internationally (one country in Europe) for a week. Thanks in advance.

5
Cynically_Sane
2 months ago
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