International

All things related to our international coverage, partners, and features.

  • 454 Discussions
  • 1,047 Replies

454 Discussions

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Time4Me2FlyFirst activity
asked in International

International Travel

Reading on T-Mobile site indicates that our i-phones / mobile phones will work internationally.  No set up, no additional fees.  Is this true?  If not, what is needed to use a phone internationally (one country in Europe) for a week. Thanks in advance.

5
Cynically_Sane
2 months ago
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Cnstory78First activity
asked in International

Time Zone resets when phone turns off, resets or updates

I have had Samsungs since maybe the 9. I have always been able to set time zone not to change and it never has reset. (This was with the 9, 10, 20, 21, 22, 23 Ultra all with another provider.) I have the S23 now from T-mobile and every time the phone goes off, restarts or updates,  I have to go back in and manually turn off automatic time zone, etc. This has obviously made me late numerous times and even cost me money for missing appointments. T-mobile can't fix and Samsung says I can drive an hour away and bring it to the store because they cannot fix issue even with remote access. Please help. Is it possible it is a T-mobile issue amd they just don't recognize it as an issue? Iam happy with T-mobile but this is archaic and quite annoying. Is there a way to test it with the Sim in another phone without doing a complete switch?

0
C
2 months ago
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twickerFirst activity
asked in International

Traveling Abroad with Broken Phone

I am meeting my son in Rome. He is traveling abroad and his phone is acting up. He is on my plan and due for an upgrade. I want to take him a new phone. Will he be able to activate it when I meet him in Rome? I do not want to activate it before I leave the US as I can’t have his current phone shut off. Or should he swap Sim cards and use his old one in the new phone? Will that be easier and do-able?Thank you! 

4
T
2 months ago
E
elliot1956Rookie
asked in International

International pass not working.

I purchased a 30 day international pass for my wife’s Iphone 13 for her trip to Romania in January of 2023.  I did not accompany her on the trip. She could not get it working during her visit.  She had to rely on WIFI connections the entire time.  We made sure that roaming was enabled and we also tried #RON# with no success.  My sister in law had the same issue in February.  She also has an Iphone 13.  We all have the Magenta MAX 55+ plan.  My wife’s phone and mine have ESIM’s but everything I’ve read says the ESIM shouldn’t make a difference. My wife is planning a return trip in April 2023 and would really like to be assured that T Mobile will work as advertised.  Any ideas would be greatly appreciated.

8
T
2 months ago
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Toorhfairy49First activity
asked in International

data roaming

If I have a Go5Gplus55 plan, can I turn on cellular data roaming and not incur additional charges while I am overseas? I’m just a little fearful after being an at&t company for so long. 

2
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Community Manager
2 months ago
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PattiMolliereFirst activity
asked in International

Unable to receive authorisation code through SMS

Good afternoon, Can someone please advise me as I am based in Australia, but I have a Czech T-Mobile SIM card. I am trying to make a payment from Australia, using my Czech bank account, but when I insert the T-mobile SIM card in my unlocked phone here in Australia, I do not receive the authorisation code on my Czech T-mobile number from the bank. Any idea why this is not happening? It was possible to do it in the past when I had T-mobile pay and go, but since my last visit in the Czech republic I changed to a T-mobile contract, which has since been cancelled as I now live in Australia. I find it really frustrating, I tried calling the US T-mobile nr to talk to someone about it, but no one available to talk and no one replied to the email which I sent to the czech Tmobile branch… Can someone please help me as I need to make a payment. Thank you.

3
P
2 months ago
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mbueno02First activity
asked in International

International Plan for 2 and proration questions

We have several phone lines on our account.  2 of the phones will be used overseas for 10 days only (Taiwan and Philippines).  We currently have a plan that shows that data and unlimited text are included.  And it shows 25 cents per minute otherwise.   Does both phone lines need to sign up for the $35 plan if we want to use the phone like we are in the U.S.?   Meaning $35 x 2?  Is there a “family plan” for the trip?  Is the rate pro-rated if we are only gone part of the month and cancel as soon as we get back to the U.S.?   If we decide not to sign up for the international plan, can we turn off incoming and outgoing calls and just use messenger or viber to connect so that we are using purely data only?  We only need this to check kids for back in the U.S., making local calls in both Taiwan and Philippines and for using directions/map applications such as google maps.  Thank you!

0
M
2 months ago
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ECSandsFirst activity
asked in International

What's best plan for international calling

We have 4 devices on our family plan. My partner needs a plan that allows them to call Switzerland whenever they want without extra charges. Their device is the only device that needs this feature. What is the best ADD-on to our plan? 

3
M
2 months ago
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tscapis1First activity
asked in International

Traveling

I am traveling to Cabo, Mexico.  What coverage do I have, as part of my plan, while I am there?

1
gramps28
Pillar
2 months ago
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AALDC081520First activity
asked in International

prepaid card

Prepaid virtual card when you switch I don't have voice set up or my number set up  just the Internet and it's saying I received my card which I didn't anyone else? How am I supposed to access it?

3
gramps28
Pillar
2 months ago
F
falls19First activity
asked in International

pre paid to post paid internationally

I have had the T-Mobile Prepaid Unlimited plan for years. Great plan, the problem with that now is that I am currently outside of the U.S and will be for a few months. I still need to receive calls from the U.S but my plan doesn’t allow me to receive calls from everyone, only certain people that have a certain plan. I want to switch to the T mobile essentials plan due to the fact that it allows international calling. Is it possible to switch from prepaid to postpaid while outside of the country? 

0
F
2 months ago
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tmn153Rookie
asked in International

Questions on Account Activity

My T-Mobile Account Activity recorded the following events:   10/28/2023 09:41 PM   Block Intl VoiceTxtWeb Acc SUB  was removed from your line yyy-yyy-xyyy via Store Representative  11/06/2023 12:05 AM   ILD Bar Sub Level               was removed from your line xxx-xxx-xxxx via Store Representative  11/06/2023 10:28 AM   Block Intl Charged Web Acc SUB  was removed from your line xxx-xxx-xxxx via Store Representative  11/06/2023 10:28 AM   Block Content SUB               was removed from your line xxx-xxx-xxxx via Store RepresentativeI understand:  ILD Bar Sub Level                          =  International Long Distance Blocking   Block Intl Charged Web Acc SUB  =  Block Charged International Roaming Questions  1. What is "Block Content SUB"?   2. Why did "Block Content SUB" appear in my account activity?  3. Could "Block Intl VoiceTxtWeb Acc SUB" be "Block International Roaming"? Thanks.

1
K
2 months ago
M
MrljalexanderFirst activity
asked in International

Mexico

Does my plan include service in Mexico sans roaming charges?

1
drnewcomb
Pillar
2 months ago
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magenta10046767First activity
asked in International

Problems receiving SMS messages from India

Recently I am not able to receive SMS message from India, including an important KYC confirm from a gov.in site, but also from a few colleagues.Has anyone had this problem?  I’m on an iPhone 14 Pro,  I had 5G enabled, including “5G Standalone”. I’ve changed to 5G Auto, and un-ticked “5G Standalone”, but I’m just groping around in the dark, 

3
drnewcomb
Pillar
2 months ago
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Udici20First activity
asked in International

How do you bring a law suit against T mobil

I sent a unused S23Ultra back to Tmobil and I have my paperwork from their local store which is where I went they recieved the tracking which tells them the phone was recieved they caused me so much trouble with this issue its been 6 months of threatening to turn my phone off I have 4 phone lines people in different states that need there service they are insisting I pay for this phone I been there 8 yrs can't ever remember missing a phone bill to the poin Im in columbia with no service do uou know how hard this has become I paid for the international servive and it never worked the entire time Im here I know my family is going nuts.

4
U
2 months ago
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Angela1234First activity
asked in International

Receiving Messages with International Number

Good afternoon, I know that to make calls and send messages it is necessary to pay, but I would like to know if with your carrier it is necessary to pay to receive messages. I am from Portugal and I am working with marketing, and I needed to get a card with an American number. The card would only be used to receive messages and manage social networks. Thank you very much, I look forward to a response.

0
A
2 months ago
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Randall415First activity
asked in International

Apple Watch SE Standalone - International roaming doesn't work

I’m traveling in one of the T-mobile supported roaming countries (Spain) and while our phones have successfully used the local cell network, our standalone apple watch (not tethered to a device) is unable to go into international roaming mode.  I spoke to a T-mobile rep (who was nice, but didn’t seem that knowledgeable) and we hunted for some plan that might allow for international roaming for a standalone but were unable to find one.  Oddly, on this page: https://my.t-mobile.com/account/change-plan/plan-comparison there seems to be a Standalone 500Mb plan that DOES support International roaming.  I happen to have an Unlimited plan, which I assume would supersede a 500Mb plan.  Is there any truth to the 500Mb plan and actual international roaming or is this untrue? 

1
T
2 months ago
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MtdonagFirst activity
asked in International

SPAM phone calls created fake long distance call

A phone call from Publishers Clearing House on 11 Jan was some how turned into a long distance phone call to Kingston Jamaica total charge is $125.25 with taxes.876-467-7943We made no such call and they even tried to call back multiple times that day to run up more charges.Now the best T-Mobile wants to do is take off $50.00?What’s going on here?

0
M
2 months ago
T
tirebiterRookie
asked in International

Unlimited free calls on 15GB/30 Days International Data Pass and Wi-Fi Calling

I was told by a retail sales rep at a T-Mobile retail store today that unlimited free calls to/from/within Simple Global countries on International Data Pass only works on Wi-Fi Calling and that without Wi-Fi calling the charges for each call is $.25/minute (Magenta plan). This does not seem right as this would mean locals calls made within a Simple Global country would result in an international call originating from the U.S. Instead of being a free call, I believe, this would result in a $3.00/minute call.Do we really need to turn on Wi-Fi Calling while on International Data Pass? I am planning a trip to Japan and don’t want any surprise billing when I return from the trip. Would appreciate any comment from people that have used this service.

19
R
2 months ago
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Peg SheaFirst activity
asked in International

Receiving calls or texts while overseas

What happens when someone calls my phone when I'm overseas and they don't know to use a country code.

5
syaoran
Pillar
3 months ago
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Jayvee85Helper Level 1
asked in International

International charges

Why am I charged for retrieving voicemail when I didn't make the call internationally.. I see several international call at 25 cents each for dialing 1 2 3 to retrieve voicemail when I did not initiate it? These calls are each for one minute, what voicemails can you retrieve in one minute? Seems these calls are automatic!

3
drnewcomb
Pillar
3 months ago
A
AndrzejACUNovice
asked in International

Which one is more expensive in Chicago for two lines?

Which one is more expensive in Chicago for twolines? - Essentials advertised for $90 / month + 3 * $5 added for paying with a credit card + taxes + fees + surcharges- Go5G Plus advertised for $150 / month + 3 * $5 added for paying with a credit card Especially when the number is to be used between the US and Europe. 

0
A
3 months ago
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ppyyFirst activity
asked in International

Internation roaming GO5GPlus 55

two questions please: Data and texting while abroadUnlimited text in 215+ countries and destinations - Included with Essentials 55+ (Current Plan)DNU3 What DNU3 means?I have Essential 55+ now . but will be traveling overseas for 2 weeks. Can I switch to the GO5GPlus55 plans for two weeks (or a month) then switch back to the Essential55+ plan? 

0
P
3 months ago
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KatMadFirst activity
asked in International

I don’t have data in Mexico

I am in Mexico right now and my data is not working. Every time I come here, I get 5G high speed data and then unlimited low speed data, every month, for 3 months. I always get a “Welcome to Mexico” text when I land. However, this last trip I have not gotten a “Welcome to Mexico” text and I have been here for 2 months already. My phone has said no service since I have been here and I haven’t had any data! I have a Magenta plan and I know this is supposed to be included. I am extremely frustrated and confused! 

5
drnewcomb
Pillar
3 months ago
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ParttimetomFirst activity
asked in International

International calls

Hi all,What’s the best plan to use internationally? 

2
T
3 months ago
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