International

All things related to our international coverage, partners, and features.

  • 453 Discussions
  • 1,045 Replies

453 Discussions

R
rnpFirst activity
asked in International

no services in india

i am in India and having issue with Tmob network, no service on my phone and watch. anone knows what to do ? 

3
drnewcomb
Pillar
8 months ago
H
hhallFirst activity
asked in International

International Usage Issues

When outside of the US and using my international phone plan to dial a number to another African country, I am prompted by an automated message to enter in a random two-digit number. However, once I do that, there is a message that keeps playing repeatedly, “Congratulations, you pressed star. That does not mean you are a star it simply means that you can press buttons and probably have fingers.” This message just keeps repeating and the call does not go through. Please help!

3
R
6 months ago
T
ThorgalFirst activity
asked in International

Roaming/international travel. HD voice countries.

Do you have a list of countries where T-mobile customers can avail of HD voice (Voice over LTE)?

3
drnewcomb
Pillar
1 year ago
U
us_dbaFirst activity
asked in International

No roaming in France

I landed in Paris, France today and discovered that my Pixel 5 with the Magenta plan was not connected to a network. I checked my account, and international roaming was enabled. Need some help urgently

3
F
8 months ago
A
ankoRookie
asked in International

international call

私の計画は+55で、約6分で日本に電話しました。プランには $0.25 分がありますが、ステートメントには 18ドルなぜそんなに高いのですか？

3
gramps28
Pillar
9 months ago
S
SusanZCAFirst activity
asked in International

International roaming in HK

I purchased an international roaming pass for 30 days and would started when I arrived in Hong Kong. After I landed, it does not work well and is very slow. I used only half a day, and received text messages from a text number 889 saying my international roaming billing has reached $100, and then a few minutes later, it texts me again saying my bill has reached $200. When I logged in my T mobile account, it indicates that I have used only 1.23 GB. What is going on? The T-mobile in HK is slow. Please help. 

3
drnewcomb
Pillar
10 months ago
R
RenshaiFirst activity
asked in International

countries included for international calling and texts?

The plan says calls and texts included for 30 countries, but I can't find a list of those countries anywhere...need to know if it's worth the $15 if the countries I call aren't on there...

3
drnewcomb
Pillar
9 months ago
M
magenta10046767First activity
asked in International

Problems receiving SMS messages from India

Recently I am not able to receive SMS message from India, including an important KYC confirm from a gov.in site, but also from a few colleagues.Has anyone had this problem?  I’m on an iPhone 14 Pro,  I had 5G enabled, including “5G Standalone”. I’ve changed to 5G Auto, and un-ticked “5G Standalone”, but I’m just groping around in the dark, 

3
drnewcomb
Pillar
2 months ago
M
misternoRookie
asked in International

Unlocked phones will work overseas?

I am on a family plan where internet is free in 215 countries. I see a lot of brand new 5G phones on Ebay that are either unlocked or on Simple Mobile or Mint or Metro mobile which all use Tmobile network. Does that mean they will work overseas my with Tmobile plan? What determines workability on overseas with Tmobile plan? Is it the Tmobile software on the phone that makes it work overseas? (Some of these phones dont have TMobile software) Or is it bands/frequency of the phone? I read on other topics that FCC ID is needed to determine if it works on Tmobile? Can someone help?

3
syaoran
Pillar
11 months ago
W
WB617First activity
asked in International

Receiving calls from Kazakhstan

Hey y'all,I have a friend who currently lives in Kazakhstan and I'd like to receive calls from them. I checked the international list and Kazakhstan was not listed. Does anyone know if it's possible to receive calls from them or if there's anything specific I need to do? Thanks in advance!

3
H
Community Manager
8 months ago
E
ECSandsFirst activity
asked in International

What's best plan for international calling

We have 4 devices on our family plan. My partner needs a plan that allows them to call Switzerland whenever they want without extra charges. Their device is the only device that needs this feature. What is the best ADD-on to our plan? 

3
M
2 months ago
G
gbkRookie
posted in International

International roaming needed in Alaska?

Can anyone confirm if International Roaming is needed in Alaska (Juneau, Skagway) ?   

3
I
1 year ago
L
l00semarbleFirst activity
asked in International

MMS messages (esp. Iphone) won't download over wifi

Samsung s21-5G.  I am outside the country.   WiFi calling and and individual messages from one sender come in just fine.   Group texts will just not download.  Usually I can see a message is there and it says tap to download but if you tap I just spins and never downloads.  Usually if I restart the phone entirely it will load the messsages so I think I have all the settings correct to do this but it only seems to work the moments after full restart.    

3
H
Community Manager
8 months ago
D
designAnnFirst activity
asked in International

coverage in Puerto Vallarta

I am traveling to Puerto Vallarta and have essential 55+ plan. Should I buy an international pass?

3
T
1 year ago
L
leapFirst activity
asked in International

international pass?

i will be on a cruise this fall starting in Barcelona Spain and then going to a few other countries> do I need an international pass? italy france? 

3
gramps28
Pillar
9 months ago
A
alidoomLearner
posted in International

OMADM sprint

How can I unlink sprint from my device? In short, I bought this device from someone and he told me that after 50 days, the system will automatically open some new network operator mode, and now everything is fine, but the annoying thing is the OMADM system So I need to remove the sprint files I'm tired of the LTE network content as if it's 2G I am now in the Middle East using a local SIM card. All that is required is that I need to cancel everything related to sprint because I simply do not need it here, and every time OMADM programs appear to me in content (Registering the device with the network) Then at the end of it gives me this error (Connection Error (6601)) I can not contact technical support does not support this area, 

3
gramps28
Pillar
7 months ago
T
TeunFirst activity
asked in International

access account internationally

Hi, dutch person here. i went to the US three months ago and did a prepaid unlimited plan. Fastforward three months and my contract seems to be closed. Going to the us in 5 days- how do i activate this one again? It says ‘no service’ if i put the SIM in.

3
syaoran
Pillar
7 months ago
B
BarbinkentFirst activity
asked in International

international

Traveling to Amsterdam, Brussels. Map shows no coverage?how can I be sure I’ll have texting? Voice calls…. but  are there roaming charges,too on top of 25 cents per min?

3
F
1 year ago
Q
qfountainFirst activity
asked in International

T-mobile International Pass for family of 2?

Hi, my husband and I are travelling to UK and Europe for a three week trip but we will leave two days apart. Do we need to buy 2 international passes for 2 lines? We are in the same Mangenta Max plan. Thanks.

3
drnewcomb
Pillar
1 year ago
R
Rhonda1965First activity
asked in International

OTP while roaming

I am in Italy and finding most every app or website that needs user registration (local taxi/bus app, museum ticket sites etc) requires an OTP for verification. Five days in and I've yet to receive a single text which has effectively cut me off as since the pandemic most things have gone digital. I can't call T-Mobile and tge chat feature for some reason is not available. Any clues as to why I'm not getting local texts? TIA! 

3
R
9 months ago
C
cats254First activity
asked in International

International Data Plan

we are traveling to Malawi for a month.  if I buy the International data plan for 30 days, will both lines associated with the account have access to the data? thanks!

3
drnewcomb
Pillar
1 year ago
N
Nana2ThreeFirst activity
asked in International

Service in Mozambique?

I am traveling to Africa next month. I have phone service in South Africa but won’t have it in Mozambique. I was advised to get a sim card when arriving. I really don’t need phone service because I will be with someone who does have phone service. Will I be able to text from Mozambique?

3
gramps28
Pillar
1 year ago
N
NetworkGuyHelper Level 1
asked in International

International Roaming Setting

Hi,We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)I am assuming that we should have Roaming turned on.  

3
F
Pillar
11 months ago
P
PedroP0202First activity
asked in International

unlock

I bought my cell phone on the internet and it came with a SIM lock and in my country there are no T-Mobile stores and I don't speak fluent English, what can I do to unlock it

3
P
6 months ago
C
Corey10eFirst activity
asked in International

French Polynesia, Tahiti, Moorea Bora Bora Coverage?

The T-Mobile site doesnt even know what French Polynesia, Moorea, Bora Bora or Tahiti are.  Apparently there is coverage to some degree, but without confirmation of pricing I am leery of going there with only T-Mobile SIM Card.  Anybody know what the true answer to coverage and cost are?  I have a “One Plan”.

3
F
1 year ago
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