Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2544 Discussions

P
Paden1Novice
asked in Coverage & Signal

Tmobile

I added a new lin to my plan (a total of 5).  My youngest daughter now has my OL Samsung A52.  It has been registered and has a new sim card and a new phone number.  i canot get it to conenct to the Tmobile network.  I have rebooted and I do not hav airplane mode on 

1
gramps28
Pillar
8 hours ago
M
mega8549First activity
posted in Coverage & Signal

T-mobile stole $228 from me

I placed on order for 2 sim cards to transfer my husband and I from AT&T to T-mobile. When I got the sim cards, they didn’t work properly. I was upset because the process was not as simple as the salesperson I worked with had told me. I realized he lied to me to get me to place an order. I immediately cancelled my order and told them I didn’t want to transfer my services to them afterall.2 weeks later, they charged me $228. Those were some expensive sim cards! I never used their services at all. I called their customer service to tell them that I had not authorized this charge or used their services. They guaranteed they would have the charge reversed within a day. Instead, the charge moved from pending to posted on my bank account. I had to file a fraud claim with my bank. I will never again consider using T-mobile. This company should not be allowed to continue to operate. I posted a review with the BBB as well and will do everything in my power to inform people that this company

3
F
10 hours ago
F
Flip4_userRookie
posted in Coverage & Signal

'E' instead of 5G or LTE

The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC.  The issues is that when I see the ‘E’ my phone network disconnects easily and I have 2G data, which is frustrating.Called T-mobile and they said there was a ‘modernization’ happening where I live.  I am about 100 miles away from my house and I am still getting that dreadful ‘E’.  I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail. this phone was working fine until 4 days ago.  Please help

25
F
10 hours ago
A
AngryinmichiganFirst activity
asked in Coverage & Signal

why does T-Mobile suck

T-Mobile lied about the rebates to switch over.  So I got screwed paying hundreds of dollars to Verizon.  The lied about service at my employer.  Map shws 5g and there is no service.  They then said the tower was down from an ice storm.  They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area.  It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal.  This is in a 5 minute time frame.  I'm told there is no issues and to reset the network function on my phone.  This will fix all the lines somehow.  I want my money and I want your customer service to stop lying to me.  Fix you crap and  give me my money 

28
F
10 hours ago
D
dotblack42First activity
posted in Coverage & Signal

BAD SERVICE

T-mobile I will never ever get their service again.  Every month for the past 3 months I have had terrible service from them and each time that profusely apologize and the problem persists. ON May 2, 2024 I called and spoke to a rep to pay for my $60 unlimited plan and they put me on a data plan.  On the same day I had to call them at least 4 times because 2 hours later I still did not have service.  3-4 hours later I received service.  ON May 5, 2024 I get a text saying I have used 80% of my data.  I then spoked to 3-4 different reps assuring me that I would have my unlimited service.  A supervisor called me evening of the 2nd and the 5th assuring me that my unlimited service had been restored and please do not give them a bad review.  ON May 6th my services were off along with a text saying that 100% data had been used.  I called and was again repeatedly apologized to with them saying it was their error and that the ticket had been escalated.  At the same time I do not have service a

1
F
11 hours ago
C
cocodogNovice
asked in International

motorola phone compatibility in Japan

Are the Motorola Edge 2022 and 2023 compatible in Japan? The phone compatibility button on the international page doesn’t tell me anything.   

0
C
12 hours ago
S
Snake333First activity
posted in Coverage & Signal

T Home Internet Bad to Worse, now Gone

I've been with TMobile 15 years. Got Home Internet as soon as available.in my area. Not rural, but not urban here either. CSupport told me I can possibly connect to 4 towers with 5g from my location. My speeds have never been over 30 MPs, but ditching my cable company was huge, so I've suffered along. Speeds went down to 10 MPs last week and a ticket was filed. Back story… 3 months ago I had connection issues. But WOW! I was connecting to N41 band 5g and speeds over 100 MPs! Thus is it I thought. Well that connection was never stable. Dropped out every 15 min. Back to TM CService and got stability, @ 20-30 MPs back in the N71 band.  It's coming...it's coming I kept telling myself.  OK back to last week… CS explaining my slow speeds… this AM I had speeds below 6mps. I work from home. Can't connect to company servers… 2 hr. With CS. Just got a call back.  T-M is no longer going to support Home Internet on 5g with the towers I have been connecting to for the last 6 months!  No notice no n

4
H
18 hours ago
B
bjdouglasFirst activity
asked in International

International Roaming - Not connecting

I can’t get international roaming to connect to the internet even though all my settings are correct. We have unlimited data and texting, internationally.  I have a feeling T Mobile is blocking my number from roaming but they can’t figure it out. My wife on the same plan has working roaming - Any suggestions? T mobile cusomer care or technical could not resolve the issue - it’s as though they are not recognizing my number, associated with the plan… 

17
E
19 hours ago
I
ilir-53Learner
asked in International

Samsung 8.4" tablet unlock

Hello,I live in Tirana - Albania. A friend of mine in the USA bought me a Samsung 8.4" tablet from T-Mobile in 2021 and brought it to Tirana. So far I have used the tablet only for the Internet. The phone number has not been registered and activated once after The device arrived in Albania. I want to unlock it, but I can't connect to the T-Mobile network. How should I unlock this device?I am waiting for an answer...

7
I
1 day ago
C
Cookm97First activity
asked in Coverage & Signal

Service is going in and out

For the last couple of days my service has been coming in and out. One second I have full bars and then suddenly it switches to SOS only or No Service. My sister, who is under the same plan has been having the same issue. We both have older iPhones, but I’m not sure if that would cause a service issue. The location shouldn’t be the issue, as I usually have reliable service where I live. I’m about ready to just replace my phone, but I want to make sure that will solve this issue. 

2
H
1 day ago
J
jdeeNovice
asked in Coverage & Signal

outage?

I am in 32092 and today the service is suddenly terrible. Is there an outage? The phone has 3 antenna bars and it says 5G. But the Net and the TV is super slow - or not connecting at all. Any suggestions? I want my MTV!  (haha)Thanks

0
J
1 day ago
U
Upsguy007First activity
asked in Coverage & Signal

wrong time on the 5g gateway modem home internet

Is it possible to change the time on the 5g wifi gateway home internet  modem??? It's like 11 hours off.    

0
U
1 day ago
W
Whitehorse7First activity
asked in Coverage & Signal

Staying Connected 2 Network

     Greetings! I have an iPhone XR & I’ve been having issues with it staying connected to the network 4 the past 3 months. I noticed it was after I updated to IOS 17, cuz B4 that it was working fine. I’ll have a full signal then all of a sudden no signal at all! Sometimes it comes back soon but it’s not stable. It goes in & out & sometimes it won’t come back until an hour or 2! It’s inconvenient when there’s no WiFi to connect to. I’ve even when as far as getting eSIM cuz I was advised the SIM card might be worn out or old & needed to buy another one. Even after that I’ve been having same issues but it works a little better. Recently I noticed the APN # didn’t show in settings so I was instructed how to add it! I’m not sure if it didn’t have one or just not showing. If it didn’t have one & now it does I’m hoping it’ll fix connectivity issue! Now my question has to do with this iPhone having a Regional lock. The iPhone shows as SIM locked on settings under Carrier L

0
W
1 day ago
K
kookookoochewFirst activity
asked in Coverage & Signal

tmobile usage details is missing, always says "Request Timeout" rigt after I try to pay

this happens often, many times makes me make new passwords to resolve….has not resolved for months. On customer service for 20 minutes just to request a hard copy. also they cant resolve. feels scammy

0
K
1 day ago
P
papsRookie
asked in International

international travel

 I am on magenta 55+   dont know the difference between 15gb global plus vs 15 gb international pass   thanks

9
K
1 day ago
L
LMSELEFirst activity
posted in Coverage & Signal

SLOW 5G after 14 days ABOVE 120 mb/s

This is not a good look for T-Mobile BE TRANSPARENT WITH YOUR CUSTOMERSIf slowdown is due to TOO MANY CUSTOMERS ON A TOWER the BE HONEST about it.Do not GASLIGHT your customers

1
N
1 day ago
L
LovelyStephFirst activity
asked in Coverage & Signal

sim pin

I got a phone in the mail and it's like the Obama Phone some you can switch the SIM but this one require sim lock pin idk where to find that 

1
syaoran
Pillar
2 days ago
C
chemjabFirst activity
asked in Coverage & Signal

Can we use our T-Mobile phones and service in Costa Rica?

We are going to be there for 8 days and will need service occasionally. Do we need to buy a new sim card? Thanks in advance. 🙂

4
E
2 days ago
M
MMignotFirst activity
asked in International

Using Mobile Phone in Paris

Hello all,we are planning a trip to Nice France in July, and was wondering if anyone knows what is needed to use our t-mobile phones during our stay? Any help/suggestions would be greatly appreciated. Thanks!

1
F
2 days ago
B
BBEEFirst activity
asked in Coverage & Signal

5G white Gateway box constant connect/disconnect

My white 5G white Gateway internet box is constantly connecting and disconnecting. I have unplugged and plugged back in.  Says my connection is good, so I don't know what to do.Any suggestions appreciated. 

1
F
2 days ago
H
hyperthredFirst activity
posted in Coverage & Signal

T-Mobile service has gotten progressively worse

I've had T-Mobile service for the last 8 months. For the first 6 months it was fantastic. I was getting 800+ download speeds and almost 100 upload speed. Over the course of the last 2 months I have been switched to their 4G service in which I'm only getting an average of about 120 download and about 5 upload. I've called multiple times and I get the same excuse every time which is they are upgrading their towers. I am positioned almost in the center between three towers and one of them. I'm about a quarter of a mile away from. I can see it from my house. I'm fed up with this low bar of service. As I'm typing this out I have another ISP installing fiber. As soon as he is done, I am calling T-Mobile to cancel my service. I wish you all the best of luck with T-Mobile and I hope that their service gets better for the rest of you who are having issues. As for me, my wife and I both work from home and we can't work with this slow service.

1
F
2 days ago
F
fernandooNovice
asked in Coverage & Signal

reception issues iphone 13

Having serious reception issues downtown Sacramento California zip 95814.called T-mobile and first they asked me to reset network setting on my phone. that didn’t do anything to improve.next, they said i needed to upgrade the sim card to enable 5G. i did and still the same issue. calls are erratic and disconnect easily, as well as messages.there is no WIFI inside the building that I work in, so i cannot use any app either (like facebook, apple music, etc.).any help?thanks

2
syaoran
Pillar
2 days ago
F
fkahyaFirst activity
asked in International

Recieveing sms İn Turkey

Hello, recently I am living in Turkey for a while and I need to receive sms to reach my bank apps, so how can I solve this situation?

1
syaoran
Pillar
2 days ago
D
DvoidFirst activity
posted in Coverage & Signal

Hotspot Usage when Not using Hotspot | Tidal running slow

I wanted to share my experience in case others are facing a similar issue: I received a new Samsung S24 in February. Since then, I've been receiving notifications about exceeding my hotspot data usage, even though the hotspot is turned off. This seemed strange. I reported this to T-Mobile support, but they kept pointing to their system showing I was using hotspot data and advised me to turn it off. Additionally, I use Tidal for music streaming. Recently, I've been unable to stream music using mobile data as it was extremely slow or wouldn't load at all. Today, after receiving another hotspot usage message (indicating I exceeded the 5GB cap without using the hotspot), I noticed my Tidal streaming stopped working on mobile data this billing cycle. I checked my phone's data usage, and it showed Tidal had used over 5GB of mobile data—the exact amount as the hotspot data cap. It seems T-Mobile's system was misreporting Tidal's mobile data usage as hotspot data. I tried explaining this to su

0
D
3 days ago
O
O.S.C.S. LLcFirst activity
posted in International

customer care response.

I would like to say that i am a business owner for over 15 years. In my business doing what is right for my customers is at the top of the list. T-Mobile business customer service is one of if not the most unprofessional and most unhelpful customer service department i have ever used. I don't make this statement lightly.  I know that i am not the only one thinking or saying this because of the reviews for T-Mobile across many platforms. Just to be up and front hear are some of those platforms.    Comsumer Affairs 1.3 stars, Trustpilot 1.7 stars, Yelp 2.8 stars, Better Business Bureau 1.13/5 stars and there are many more from 1 star too 3.5 stars. This is evidence on how T-Mobile thinks about its customers and how they treat their customers. Question number one is “why” in this day and age would you take the chance to harm your reputation by acting this way and creating conflict. I also believe that T-Mobile has lie and done dishonest actions towards me. I have a problem that many other

0
O
3 days ago
25,868
Topics
103,910
Replies
1,294,179
Members

New badge winners

Show all badges
Terms & Conditions