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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

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madbrain76Helper Level 1

asked in Coverage & Signal

Will unlocked phones work with T-Mobile Wifi calling ?

If I purchase an unlocked phone, for example an S22 Ultra unlocked version, will I be able to make Wifi calls on T-Mobile ? This is assuming I use a T-Mobile SIM with it, or eSIM, of course.The reason I ask is that I have no reliable cell coverage at home. Neither 3G/4G/5G offer reliable signals in all places in my home from any operator. A T-mobile cellspot in-home LTE tower also does not cover my entire home. The only thing that works reliably is Wifi calls, using a combination of 5 wireless access points.My current phone is a T-mobile version (Note 20 Ultra) and works with Wifi calls. I need my next phone to continue to work with Wifi calls. Some unlocked phones are available for significantly less than the T-mobile versions, for example the S22 Ultra version sold by Google on Fi is $700 vs $1200 on t-mobile.com . But will it work with T-mobile Wifi calling ?

1 year ago

Bh3603First activity

asked in Coverage & Signal

Porting in 907 area code

I called to try and port II n a 907 area code to my account. I was told of course I could and then was talked into upgrading to 2 new phones with the line.Subsequently I was told they didn't think they could port this number in. I see this had been a problem for at least 2 years. I have an inquiry in now but If like to know ASAP if this problem can be remedied.

1 year ago

GtcFirst activity

asked in Coverage & Signal

does t-mobile use sprint bands B25/B26/B41?

The T-Mobile network does not have bands 25, 26, and 41. However, Sprint does. Considering tmobille's merging with sprint, does TMobile support those bands?

1 year ago

DBel94First activity

asked in Coverage & Signal

Roaming Violation

I got a text from the number 456, saying that i had been roaming off network which violates some T-Mobile terms and conditions and if i dont stop, my line will be cancelled…. I live in Alaska and I just want to know if this is a scam or if anyone else has had similar issues?

6 months ago

JimbodFirst activity

asked in Coverage & Signal

Lima Peru use

Will T-Mobile work in Peru phone-to-phone either text or voice? Have a magenta plan

1 year ago

chemigalFirst activity

asked in Coverage & Signal

Pixel 6 - suddenly no service

Am showing an error on the data bar (exclamation point) as of this morning. No known changes to the device, has been working fine for a long time but suddenly today am unable to connect to the internet. Anyone have a similar sudden change or a suggestion for a fix?

7 months ago

CherhomeFirst activity

asked in Coverage & Signal

computer not recognizing TMobile internet for wifi connection

I have an HP laptop and it doesn't recognize my Tmobile internet connection. I've tried several fixes, even manually connecting. Every other device; smart tv's, cell phones, tablets, etc have no trouble connecting.

17 days ago

jameselkindFirst activity

asked in International

Excessive Roaming

My family and I are traveling in Europe for about 2 months. We have the Magenta Max plan which says that there is unlimited international data roaming, however, the fine print states that data usage might be blocked or charged for ‘significant roaming’. Last summer on a similar trip, we ended up with a huge bill for data roaming. What is considered excessive roaming? And how can we keep track?

4 months ago

Evrika42Helper Level 1

asked in International

international data roaming

Hi! My phone number is 954294**** , Yuliya G. What's going on with my international data roaming? My plan includes 5gb mobile data out of state. In this billing cycle I spend 3.73 gb and got a message from T-Mobile that I will get additional charge $500 and suspension.

10 months ago

JmhFirst activity

asked in Coverage & Signal

Where can i find status updates on cell tower construction and modernization projects for zip code 83864?

Current cell tower construction and modernization projects are greatly reducing my ability to use my cell phone and internet access every day. I am patient for the promised improvements but cannot plan around the daily uncertainty. Further, calling tech support and going through their process each time wastes their time and mine. I cannot find updates on the T-mobile website. Is there an online or other resource I can use to check for status updates? The zip code area is 83864.

7 days ago

BldkFirst activity

asked in International

International Block

By call 611 , I requested to activate international call blocking for all my lines. Few minutes later I can see all my line has feature international blocking add on.Plus, I activate charged roaming feature as well.My brother is travelling in Europe ( which include 215 Countries ) does not get signal data roaming at all. I call support multiple times, and they said “ make sure roaming is on” “ turn off and off” , “ everything clear just wait “. No luck And finally one of them told me “ I need to turn off your International call blocking add on “. As soon as he disables, my brother send me a message got LTE signal and data works as it should.My understanding the ILD (International long distance) blocking is to avoid making international calls and texting to overseas as explained on Tmobile support article as follow:https://www.t-mobile.com/support/coverage/stateside-international-calling-and-texting-services#:~:text=We%20offer%20the%20ability%20to,us%20by%20message%20or%20social.B

1 year ago

skndlsjattFirst activity

posted in Coverage & Signal

Unable to access YouTube, IG, NetFlix on mobile data

Just got my son a new Samsung S22 as we thought his old phone was the issue as he’s unable to access YouTube, Netflix, Instagram, etc. while on mobile network. It works fine when we are on Wifi. Also, data is working as we are able to search via google and also ran a speed test which shows up fine. The T-Mobile support person assisting us while I was on a call with them over an hour could not figure it out either and said he was going to escalate the issue. Still have not heard anything. Any thoughts on what can be driving this?

1 year ago

LynzeeFirst activity

asked in Coverage & Signal

No service/connection

Has anyone been experiencing the no service/connection - even with the wifi. For the past several weeks service has been horrible. Having very little to no connection.

9 months ago

hhallFirst activity

asked in International

International Usage Issues

When outside of the US and using my international phone plan to dial a number to another African country, I am prompted by an automated message to enter in a random two-digit number. However, once I do that, there is a message that keeps playing repeatedly, “Congratulations, you pressed star. That does not mean you are a star it simply means that you can press buttons and probably have fingers.” This message just keeps repeating and the call does not go through. Please help!

6 months ago

magenta8497823First activity

asked in International

No network on International roaming in India

Hi, i am using an unlocked Nexus 5 for t-mobile sim in Jharkhand, India and am unable to get any network. Unable to send or receive text messages or calls. Can someone please help

1 year ago

real3444First activity

asked in International

travel to Argentina with magenta plan

Just arrived in Argentina from the US. I have a family Magenta plan.Hoping someone can help me understand what type of coverage and rates I have in place.When I landed in Buenos Aires I turned my phone on and it connected right away and I received and sent a text. Then I turned of data roaming and went to airplane mode because I was unsure if I was going to get charged or not.Anyone have experience with this scenario? thanks!

11 months ago

Mdavis9First activity

asked in Coverage & Signal

How can I refresh my t-mobile network

How can I refresh my t-mobile network? any idea?

1 year ago

Kelly BarFirst activity

asked in Coverage & Signal

U.K. travel

I will be in the U.K. for ten days at the beginning of August.How is the best way too insure that I’ll be able to call back to the U.S. and call and text my travel partners while there?

1 year ago

busetto11First activity

posted in International

International Roaming in UK doesn't work at all!§

Hi - nothing has worked - not phone calls, not text, and not data - since arrival five days ago. I can’t reach anyone at T Mobile customer service. Grateful for any help!

7 months ago

tulakchocoFirst activity

asked in Coverage & Signal

DodgerFirst activity

asked in Coverage & Signal

Need to contact the Executive Response Team

The Nokia x100 phone I purchased at a Tmobile store will not access the Tmobie calling system. I need someone at the Tmobile Executive Response Team to e-mail me at (email) or call me at # to get them to assist me in solving this problem. The local Tmobie store and the Tmobile chat room technical assistance has not been able to solve the problem.

7 months ago

SteveG-23Helper Level 1

asked in Coverage & Signal

Does T-Mobile really support RCS?

My wife and I just got new phones from T-Mobile: a Moto G 5g, and a Samsung Galaxy A54 5G. Both were set to send messages by RCS by default. No such messages are ever sent. If I check the status, I always get “waiting to connect.” I tried setting “Switch from RCS chats if a message can’t send,” but after a few minutes it still shows “waiting to connect.” I had to turn off RCS entirely to send a text message. What’s the problem?

5 months ago

ElbojomioFirst activity

asked in Coverage & Signal

5G UC Icon not showing on Samsung Note 20 Ultra

The 5G UC icon is not showing on my Samsung Note 20 Ultra while my wife’s S21 Ultra is showing the 5GUC icon with both phones in the same location.

2 years ago

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