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  • 498 Discussions
  • 1,672 Replies
498 Discussions
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fl_specFirst activity
asked in Other Devices
UPnP Issue with Xbox Live

Can anyone from Tmobile provide details on when or if Tmobile is actually planning on fixing their well known incompatibility issues with gaming consoles such as Xbox Series X? A clear answer is all we folks need to decide if we keep this internet service or not.…

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M
11 months ago
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downfall318First activity
asked in Other Devices
Slow 5G/4G on Franklin Wireless Jextream RG2100

I have had the 100GB plan for about a month. My service has been spotty and inconsistent. I have talked to technical support a few times, they check my area and say 5G is impacted so I try to use 4G. I have only experienced 4G speeds once. Earlier I have had Tmobile replace the sim card.I am getting <10Mbps down and typically 1-0.01Mbps up with high pings.I have tried using cloudflares DNS server 1.1.1.1, I have tried NextDNS, I have tried a VPN, I have tried the different APNS. Anything I am missing?

1
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1 year ago
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ÖauriFirst activity
asked in Other Devices
GoTo Screen Protector Difficulties

The expensive GoTo screen protector I purchased with my new phone rendered the IPhone inoperable, non responsive and the Face ID impossible to set up.  The phone works perfectly without it.  I am very unhappy after spending over $1000 on it.  I really want a screen protector, as I work on a construction site.  

1
R
11 months ago
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Yousef samwel0First activity
posted in Other Devices
My Hotspot

My T-Mobile Hotspot never arrived and I ordered it since April 27 and I really need it.

1
gramps28
Pillar
1 year ago
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Foxy24Helper Level 1
asked in Other Devices
confused

The name of device is Google Android 12. Yet it has my phone info IE:   The ip etc.   My phone is Revvl 6.  So wouldn't that constitute them as being completely different phones? If yes can I put the Google Android 12 on. A schedule without it booting me?

1
gramps28
Pillar
1 year ago
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FishyFingazFirst activity
asked in Other Devices
Paired Device

Hi my iPhone is broken but call details and usage shows incoming and outgoing messages to my wife’s I watch phone number. Also It looks like a Samsung watch was activated on my account around same time. The Samsung watch is my sons but was never used 

1
gramps28
Pillar
1 year ago
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digital_witnessRookie
posted in Other Devices
Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.

Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn’t want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be “refurbished”. My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my

1
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1 year ago
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tudo bemFirst activity
asked in Other Devices
Transfer watch phone number to an upgraded watch

Hi all…just upgraded my Samsung Galaxy Watch 4 to the Galaxy Watch 6 through a promotion.   Does anyone know how to have the phone number on the old watch moved to the new one?  Thanks. 

1
gramps28
Pillar
1 year ago
cesaribenitez95
cesaribenitez95Speaker
asked in Other Devices
Digits not updating.

So I have digits setup and for some odd reason it wont update the call logs or text, frankly only voicemails works. Is there a fix for this?

1
syaoran
Pillar
1 year ago
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GentlemanJimFirst activity
asked in Other Devices
Windows not finding the printer

I have successfully connected my Brother printer to the internet through my T-Mobile box, but when I try to connect to it on any of my computers (two laptops and a desktop), none of them can find a printer.I dumbed the network down to 2.4 GHz, WPA/WPA/2, TKIP & AES and repeatedly rebooted everything without success.All are showing up as connected devices on the T-Mobile Internet app, but Windows is not finding the printer. I have tried connecting directly using the printer’s IP address, but that doesn’t work either.I talked with T-Mobile Home Internet Support, but after running through things the only suggestions were (1) to delete the printer’s drivers, etc., from the computer and go back through the printer installation (which I did, with no change) or to add a Mesh and try connecting through that.Any suggestion on getting Windows to see the printer that is on the network?I am about ready to jump back to ATT. Lousy customer service and slower speeds, but at least everything conne

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syaoran
Pillar
12 days ago
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locoboy808Rookie
posted in Other Devices
samsung active fit it

next thing i have the active 1 to the 5 pro every time i get a new phone or change my phone the app makes me reset my active by factory reset. i have to reinstall everything they have no back up at all does not work.

1
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1 year ago
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MissHalls25First activity
asked in Other Devices
Replacement Remote Control

My adorable monster dog chewed up the T-Mobile remote control to the tv and I need to replace it? Any suggestions on where I find and buy a replacement

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gramps28
Pillar
1 year ago
1
141MimiFirst activity
asked in Other Devices
Galaxy Watch 4 with Wearable Plan -- doesn't make calls?

Anyone able to get their Samsun Galaxy Watch 4 to act as a stand alone device that makes/receives calls and texts? Mine will not. Curious what the roadblock is????

1
gramps28
Pillar
1 year ago
Stephenbabygirl
StephenbabygirlFirst activity
asked in Other Devices
Revvl 6 pro 5g rcs not working properly

I have a TMO REVVL 6 PRO 5G phone n I'm having major problems with the rcs chat features it says connected but when I send out messages it just jeeps saying sending what could I do about that problem 

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1 year ago
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RCBFirst activity
asked in Other Devices
Inseego M2000 Mifi keeps rebooting ALSO "internal server error" my.mifi http connect

I have an Inseego M2000 MiFi hotspot, it boots up fine without a SIM installed, but reboots continually when the SIM is installed.  ALSO getting “internal server error” when trying to connect to the advanced config menu over http.

1
G
6 months ago
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lestaylorseebitscomFirst activity
asked in Other Devices
home internet logon to router so i can see what devices are on my network?

home internet logon to router so i can see what devices are attached to the gateway router?

1
T
1 year ago
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Traveler519First activity
asked in Other Devices
AP/client

I have set up both of my Google homes on my tmobile wifi, however my nest mini refuses to connect  

1
T
1 year ago
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malone73First activity
asked in Other Devices
Can Someone tell me if there is an email address for billing support?

My elderly mother tried to cancel service and was not able to get any help at the T-mobile store because she was not in possession of a PIN number. If she ever created one she no longer remembers it. She switched to Xfinity and now she can not access the T-mobile website to use it to cancel because it asks to verify phone number as part of login. I don’t see a way to get in contact with billing support at this time because when I call they will not take a call only refer me to automatic pay over the phone. I would like to send an email canceling service. My mother switch carriers July 10 2023 but is still being billed since then.  

1
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Pillar
11 months ago
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PorknbeansFirst activity
asked in Other Devices
connect to element tv

How do I set up internet to element tv? I typed in internet name it is didn’t connect 

1
T
1 year ago
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nlbshrewFirst activity
asked in Other Devices
Adding TV and ipad to gateway

I have a TV using Roku and a Apple IPad I need to connect to the gateway.  Not sure how it's done.

1
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1 year ago
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NatrochaFirst activity
asked in Other Devices
tmobile home internet and mobile hotspot VIZIO TV

For awhile my Vizio tv wasn’t connecting to my hotspot from my phone so I just got the home internet service through T-Mobile thinking it would fix it since I thought the hotspot issue was coming from my phone, but it’s still not connecting even to the home internet box. My hot spot will connect to other devices and my vizio tv will connect to other WiFi networks but not T-Mobile. Any one else having this issue??

1
E
6 months ago
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disilveRookie
asked in Other Devices
inactive devices live on ....

I returned the jetpack device yet i still see it on my account. being deaf CALLINHG is NOT an option.  TMobile needs a way for deaf to get help! the chat on your site is sales.

1
F
Pillar
10 months ago
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LorinFirst activity
asked in Other Devices
connection issue

New laptop sees the T Mobile network, but will NOT connect using the same password I used to access this site.

1
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Community Manager
1 year ago
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rwlydayFirst activity
posted in Other Devices
printer connection

Just switched to T-Mobile internet. How do get my wireless HP printer connected without a router?

1
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5 months ago
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rhastiFirst activity
asked in Other Devices
Can't connect my Reolink cameras

Any solution yet for connecting reolink cameras?  I tried the suggestions and nothing is working.

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1 year ago
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