Other Devices

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  • 501 Discussions
  • 1,563 Replies

501 Discussions

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JZMatrixFirst activity
asked in Other Devices

T-Mobile 5G Hotspot keeps resetting hotspot settings

I have a T-Mobile 5G Hotspot in my car and at least weekly the hotspot settings (SSID settings) are changed (reverted to what seems like factory defaults).   I have a SSID configured for both the 2.4 and 5Ghz radios, with custom names.  However, during this ‘revert’ the 2.4Ghz radio is disabled and the 5Ghz SSSID reverts to factory default name and password.  The admin password doesn’t change and is still the one it’s set to, so it doesn’t seem like the entire unit is reverting it’s configuration, only the SSID settings.  

1
S
3 months ago
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jbenckertFirst activity
asked in Other Devices

Texting on Samsung Tab Galaxy 8

Hello, My wife just bought a samsung Tab Galaxy S8. Can she text from the tablet? She has an Iphone 12. If so, what app should she use?Thx 

1
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Pillar
2 months ago
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mr_l84Speaker
asked in Other Devices

How do I unlock my ZTE Cymbal Z320?

I got a friend who’s phone died and he sent it off to be repaired. It looks like it’s going to be a while before he gets it back. I told him he could borrow my flip phone, but he has another carrier and the phone needs to be unlocked. How do I do that? Any suggestions? It’s a:ZTE Cymbal Z-320.

1
gramps28
Pillar
5 months ago
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ÖauriFirst activity
asked in Other Devices

GoTo Screen Protector Difficulties

The expensive GoTo screen protector I purchased with my new phone rendered the IPhone inoperable, non responsive and the Face ID impossible to set up.  The phone works perfectly without it.  I am very unhappy after spending over $1000 on it.  I really want a screen protector, as I work on a construction site.  

1
R
6 months ago
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FishyFingazFirst activity
asked in Other Devices

Paired Device

Hi my iPhone is broken but call details and usage shows incoming and outgoing messages to my wife’s I watch phone number. Also It looks like a Samsung watch was activated on my account around same time. The Samsung watch is my sons but was never used 

1
gramps28
Pillar
7 months ago
D
digital_witnessRookie
posted in Other Devices

Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.

Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn’t want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be “refurbished”. My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my

1
L
8 months ago
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tudo bemFirst activity
asked in Other Devices

Transfer watch phone number to an upgraded watch

Hi all…just upgraded my Samsung Galaxy Watch 4 to the Galaxy Watch 6 through a promotion.   Does anyone know how to have the phone number on the old watch moved to the new one?  Thanks. 

1
gramps28
Pillar
8 months ago
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toadcurrentNovice
asked in Other Devices

MLB on my roku

If I pick up mlb through my phone, how do I get it to my big screen?

1
gramps28
Pillar
1 month ago
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JpicattiFirst activity
asked in Other Devices

best senior phone

My husband has difficulty using a phone. What is the best being only a phone and maybe a camera. Data/text not required. They only make things complicated.

1
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Pillar
3 months ago
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northeast2000Novice
asked in Other Devices

Connecting Brother HL2270DW to T-MOBILE home internet

How do you connect Brother HL2270DW to T-MOBILE home internet?

1
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4 months ago
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Dph64First activity
asked in Other Devices

free tv

Has anyone received their free tv for signing up for the 50 internet 

1
gramps28
Pillar
1 month ago
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RCBFirst activity
asked in Other Devices

Inseego M2000 Mifi keeps rebooting ALSO "internal server error" my.mifi http connect

I have an Inseego M2000 MiFi hotspot, it boots up fine without a SIM installed, but reboots continually when the SIM is installed.  ALSO getting “internal server error” when trying to connect to the advanced config menu over http.

1
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1 month ago
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malone73First activity
asked in Other Devices

Can Someone tell me if there is an email address for billing support?

My elderly mother tried to cancel service and was not able to get any help at the T-mobile store because she was not in possession of a PIN number. If she ever created one she no longer remembers it. She switched to Xfinity and now she can not access the T-mobile website to use it to cancel because it asks to verify phone number as part of login. I don’t see a way to get in contact with billing support at this time because when I call they will not take a call only refer me to automatic pay over the phone. I would like to send an email canceling service. My mother switch carriers July 10 2023 but is still being billed since then.  

1
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Pillar
7 months ago
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PorknbeansFirst activity
asked in Other Devices

connect to element tv

How do I set up internet to element tv? I typed in internet name it is didn’t connect 

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8 months ago
D
DAVEHALL14
asked in Other Devices

Google Digits Importing Contacts Missing Records

I am trying to use the Google Digits app on my laptop.  I registered my phone number and tried a few test text messages, and everything seemed fine.  Then, I imported all of my Google Contacts into the Google Digits app.  However, it is missing many records.  I have 249 records in my Google Contacts, and only 152 in my Digits Contacts.  I looked at all the missing records in my Google Contacts, and I don’t see anything distinguishing them from the records that were imported successfully.  I tried deleting them all and logging out, and starting over, several times.  It is the same result every time.  Maybe a bug in Google Digits?  Is this a new app?  It seems like it.  It is VERY slow to load even text messages.  Please let me know what you think.  Thank you.

1
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5 months ago
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LakronkFirst activity
asked in Other Devices

Old Timer Question

My old iPhone is about done, so all I really do is talk/sms. Can I put my sim card into an unlocked Nokia 2780 4G and use for talk/text?

1
gramps28
Pillar
5 months ago
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NatrochaFirst activity
asked in Other Devices

tmobile home internet and mobile hotspot VIZIO TV

For awhile my Vizio tv wasn’t connecting to my hotspot from my phone so I just got the home internet service through T-Mobile thinking it would fix it since I thought the hotspot issue was coming from my phone, but it’s still not connecting even to the home internet box. My hot spot will connect to other devices and my vizio tv will connect to other WiFi networks but not T-Mobile. Any one else having this issue??

1
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1 month ago
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Geeky DominicanFirst activity
posted in Other Devices

Franklin T9 Not Functioning After OTA firmware update

My roommate purchased a Franklin T9 on Amazon and activated it with a prepaid plan so he can play games online. However, the device received a firmware update when he attempted to power it off. Since the update, his T9 will neither boot up to the Welcome screen nor provide him mobile hotspot service. There is no help on this topic in T-Mobile's support pages. Is there a fix for this issue? Please help.

1
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Pillar
4 months ago
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TeresaHBrooksFirst activity
asked in Other Devices

Device Offline

Went to bed with all devices working to wake up to Roku & Blink camera being offline in the middle of the night...How do I get them back online?? 

1
syaoran
Pillar
1 month ago
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disilveRookie
asked in Other Devices

inactive devices live on ....

I returned the jetpack device yet i still see it on my account. being deaf CALLINHG is NOT an option.  TMobile needs a way for deaf to get help! the chat on your site is sales.

1
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Pillar
5 months ago
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LorinFirst activity
asked in Other Devices

connection issue

New laptop sees the T Mobile network, but will NOT connect using the same password I used to access this site.

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Community Manager
8 months ago
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rwlydayFirst activity
posted in Other Devices

printer connection

Just switched to T-Mobile internet. How do get my wireless HP printer connected without a router?

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1 month ago
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KKreaFirst activity
asked in Other Devices

Very frustrating

Very frustrating dealing with customer service…….my family and I were with Sprint 20 years, and now with T Mobil since buy out…..simple request to T Mobil...that all of my 7 lines (kids and spouse) be accessible on one account….one log in…..since I am the primary……. however, it sems too complicated for T Mobil associates….Asking the community….any ideas to avoid 7 different log ins any time that I want to check the bill, etc…... 

1
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Pillar
5 months ago
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frafloNovice
asked in Other Devices

Xiaomi 13

Hi,I’m going to visit the USA in three weeks and I’m already looking forward to it. :)During my roadtrip, I want to use my smartphone, a Xiaomi 13, with an T-Mobile-Prepaid-Card. I checked via the IMEI number if my smartphone is compatible with the T-Mobile-Net. The problem is: I got different results. One site told me, the phone was 100% compatible, another side told me the opposite. So I’m a little bit insecure. Has anyone experience with this device or can tell me more?This would be very nice. Thank you. :)

1
syaoran
Pillar
1 month ago
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Thejuan68First activity
asked in Other Devices

router

Am I able to connect my Mesh WiFi router to my new TMobile internet network 

1
F
Pillar
4 months ago
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