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330 Discussions
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330 Discussions

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shytay_2001Rookie

asked in Other Devices

Did T-Mobile use to have a website that you can Purchase Mobile Games, Ringtones, Wallpaper's, and Apps for Basic/Featured Phones on PC?

Hello T-Mobile Community, back in 2008 when T-Mobile introduce web2go customers can create a personalized home page for easy, one-click access to their favorite Web sites. The new service allows customers to visit virtually the entire Internet from their mobile phone, ensuring Web pages are easy to view and navigate. With access to the web2go marketplace included at no additional charge for customers with capable devices, customers can also browse and purchase the latest ringtones, games, wallpaper and mobile optimized applications and services to customize their phone. Further, a My Downloads feature enables certain applications, games and content that customers purchase to continue to be available to them when they upgrade to new phones.Did T-Mobile use to have a website that you can Purchase Mobile Games, Ringtones, Wallpaper's, Apps, and content for Basic/Featured Phones on PC?Is web2go shutdown & discontinued?Is it possible that current T-Mobile Customer back in the early 2010

7 months ago

Netcomm5First activity

asked in Other Devices

Can I use the Netgear Orbi NBK 750 Cellular router with T-Mobile?

When I try to add my own router to T-Mobile’s network it keep telling me to enter the APN value, so I enter fbb.home for the APN value and hit save w/o entering user name or password, but it still won’t connect, according to Netgear techs they are telling me it should and tha I maybe putting in the wrong APN information!I have the trash can T-Mobile router Nokia 5G21 and I want to use the Netgear Obri NBR750 5G router, can anyone help me please!!!

11 months ago

terracotta333Helper Level 2

asked in Other Devices

Timex FamilyConnect smartwatch for kids

Hi,Need an assistance w/ regards to the timex watch, do we have an option to purchased the stand in which the watch sit?sad to say it was lost. i already checked the list of charger t-mobile offers but timex charger w/ stand is not included.and also any idea where to purchase?? if its not available w/ t-mobile.Thank you =)

1 year ago

ravenscoachFirst activity

asked in Other Devices

Moto G7 connectivity issues when mobile

We just upgraded my wife's phone from a Moto G5+ to a brand new bought from Motorola Moto G7. We switched the sim card and after 2 weeks we're noticing she's having trouble voice texting, sending an email, or accessing the internet when she's mobile. I reset the network connections and have rebooted many times, would we need a new sim card?

2 years ago

DiabeticCrazyGuyFirst activity

asked in Other Devices

Old school prepaid customer trying to upgrade phone to 4G

Hi, Sorry to try here but the online support chat wouldn’t even talk to me and said I had to call the prepaid phone number instead. Just trying to find out how you go from the old 3G to a new 4G phone. I picked up the cheapest option online but the sim card slot is like a third the size of the sim card in my current phone.Any idea what I’m supposed to do?Thanks for any help.

11 months ago

mrdonnyvFirst activity

posted in Other Devices

Can I port another phone number to an already activated sim card?

1 year ago

treece keenesFirst activity

asked in Other Devices

New 5G Gateway has 2 bars

Where is the chat support for this? Anyway new gateway was a sure thing to beat up on my DSL service. Not any better. Only 2 out of 5 bars. The streaming is improved but the gaming is worse. So the data stream is wide but slow. Figure I sould wait on the phone forever to see if they can connect us to the nearby tower? Right now I am assuming the nearest 5G tower is not owned by T-mobile?

1 year ago

geegee641First activity

posted in Other Devices

Z Flip 3 screen issue

My phone is less than 6 months old. My screen began with little green dots one week ago. Now the entire screen has bleed and touch is no longer operating. The screen does not respond. I cannot turn the phone on/off, answer calls, view anything. T-mobile cannot complete a warranty exchange because they can’t get a new Z Flip from Samsung > Samsung refuses to replace the phone b/c they said it has a scratch on it and tells me to pay $430 to repair the phone. Is this a common issue?

6 months ago

Mattn48838First activity

asked in Other Devices

sleep number bed wifi issues

After switching over to the 5G network from T-Mobile I found that my sleep number bed was disconnected and would need to be switched over to the new Wi-Fi network. While attempting to do so the bed doesn't seem to pick up the wi-fi at all. I've tried switching to the 2.4 gigahertz Network as well but nothing seems to work and the bed won't pick up the Wi-Fi. Has anyone else experienced something like this or possibly found a way to fix this problem?

3 months ago

magenta7914498First activity

asked in Other Devices

Google pixel 7 pro overheating

Is anyone experiencing a very hot Google pixel 7 when actively using it? I just got my phone 2 days ago, and if I do anything on it for more than 5 mins it gets crazy hot, and I can barely hold it. I am waiting for my case to come and hopefully, that will help but is this expected behavior? If not, how do you report this so it can be addressed by the Google developers?

6 months ago

MozzyFirst activity

asked in Other Devices

Online gaming

So I’m trying to play some games online on my Xbox One but when I try to enter any type of “matchmaking” for any game, it disconnects me from the server. I have gone to my Xbox settings and tested the connection and it says all services are available. However, it shows my NAT Type is set to “strict” and it also says “UPnP unavailable” which I have found out that this is preventing online game play. My question is: how do I change my NAT Type to OPEN so I can play online? Xbox help center told me that maybe perhaps my gateway needs an update but I’m unsure how to go about doing that (if that’s the case) or even where I would look to check for one. Other things have no problem, like Netflix or my phone. These things are connected and run just fine.

2 months ago

BarryGrahamRookie

posted in Other Devices

Voicemail Not Working after Migration to T-Mobile

After migrating the phone to T-Mobile, all was working except then when being called, if the call was rejected, a message was heard by the caller saying that the person is not a subscriber. However if we switched the phone from LTE to 3G, the issue went away.I called 611 and tried to explain the situation to the rep, and it became clear she did not how to solve it. After very firmly insisting several times that she transfer me to the next level of support, she did. I explained the situation to the rep and she was able to fix the problem right away.I hope this helps someone because I don’t think this is something that you can fix on your own, although it’s possible it would have fixed itself after a few days. Call 611, explain what’s happening and if they don’t understand or know the answer, just asked to be transferred to level 2 support.

1 month ago

suloFirst activity

asked in Other Devices

moving internal storage to sd card samsung A11

I had an sd card mounted from day 1 lately my phone is saying memory almost full 96% I removed everything I can- my sd card is only at 3 % - how do I move internal memory items to sd card everything I find online doesn’t match my phones options- anyone know what to do???????????

1 year ago

RHinPNWFirst activity

asked in Other Devices

Verifying devices connected to the T-Mobile Internet Gateway

Is there no way to view details about the individual wireless devices connected to the Gateway?

5 months ago

Glennr21961First activity

posted in Other Devices

t mobile security camera

I'd like to know, does t-mobile security camera send an alarm to my phone that will go off for 30 seconds to a minute to wake me up, a text message or email is useless

1 month ago

veekay87First activity

asked in Other Devices

Jenny1First activity

asked in Other Devices

Turn off wi-fi on my home internet gateway

How do I turn off Wi-Fi on my home internet gateway? I need this to only use it for e hardware functionality and only as a modem so that my pre-existing router and hardware will connect and work without issue.I have checked this topic : https://community.t-mobile.com/other-devices-11/home-internet-turn-off-wifi/promokodik.netbut it doesnt help.

1 year ago

SuzyQFirst activity

asked in Other Devices

VPN throttled on LTE wireless

Using 5G, hard wired or wireless getting when connecting with VPN to work. Used AnyConnect and Fortinet VPN solutions. The throttling does not happen with my other ISP. Why Is T mobile throttling the 5G connection when using VPN?

2 years ago

bhupradeyFirst activity

asked in Other Devices

unable to connect Chamberlain Liftmaster garage door opener (myQ app) to T-mobile 5G internet

I have been using the T-mobile home internet for a week now. It works just fine except that my Chamberlion LiftMaster garage door opener (myQ app) cannot connect to it. I would appreciate it if anyone could suggest a solution. Thanks in advance.

2 months ago

JwsheffFirst activity

asked in Other Devices

gmail SMTP fails with T-Mobile home network

I cannot send an outgoing email from my email client to Gmail. The server times out and disconnects. It only happens if I use T-Mobile's ISP IP address. If I use VPN over T-Mobile's Network and it's associated IP address the outgoing SMTP email works fine to Gmail.

1 year ago

ghentjFirst activity

asked in Other Devices

TM-RTL0102 LTE WiFi Gateway

Hi, does anyone know if the TM-RTL0102 LTE WiFi Gateway supports IP passthrough. If not, are there plans for the device to support this in the future, or plans for an upgraded device to?

1 year ago

Simond101First activity

asked in Other Devices

T-Mobile home internet signal booster? Any tricks?

Who's using a booster, what booster works best, do boosters work with T-Mobile home internet? I only have two bars and my download speeds average around 26 to 36 but my upload speeds are horrible at only 1.2 upload. Is there any kind of tricks that I'm missing to increase the speeds and to get a better signal? Thank you in advance

3 months ago

jbangalFirst activity

asked in Other Devices

How can I refer a friend for T-Mobile home internet?

How can I refer a friend for T-Mobile home internet? He is already a t-mobile customer but didn't get invite to join internet. Thanks.

8 months ago

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