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Plans and Service

New or retired plans and the features that come with them

  • 250 Discussions
  • 591 Replies
250 Discussions
K
KKreaFirst activity
asked in Plans and Service
Is there a customer service work around....again...9PM EST and recording says hour wait. I called at 11AM EST....and wait was the same.

Anyone have a work around for customer svc contact?…..called the last week and every time it’s more than an hour wait time…..never had this with Sprint……Even the reps at the TMobil store just shrug about this issue and say they know…..

1
syaoran
Pillar
10 months ago
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DenovanFirst activity
asked in Plans and Service
voicemail

today when trying to access my VM is said account not recognized. 

0
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10 months ago
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schmitzeeFirst activity
asked in Plans and Service
Eliminating Credit Card for Auto Pay

I agree with the comments on the elimination of the credit card for Auto Pay. Seems the rules have changed in midstream of my phone payment credits. Once the phones are paid off I will once again be checking other plans. I don’t believe the credit card fee is the same as your Auto Pay credit, so just allow the Auto Pay Credit and increase the monthly cost of the plan to compensate for the fees. Credit Cards are the safest form of payment! Thanks for listening!

0
S
10 months ago
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ishah100First activity
asked in Plans and Service
Add Pixel Watch 2 bought from Google Store to existing TMob line - Extra Charge?

Help!I bought the “Pixel Watch 2 LTE Cellular” from Google Store. It is my understanding that with pixel watches, there is no extra charge to connect 4GLTE cellular and use the watch with existing phone line without extra charge. At least this is true in case of Verizon and ATT. Is this the case with T-Mobile as well? If not, what is the monthly charge for using the watch as a standalone line using the same phone # as my phone?TIA for any inputs.

4
I
10 months ago
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apease12315First activity
asked in Plans and Service
Internet service

Can we add Internet service to our account?

0
A
10 months ago
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sueflintFirst activity
asked in Plans and Service
netflix add on household

can I add an extra household to my tmobile netflix account?

2
F
Pillar
10 months ago
K
KulkieTFirst activity
asked in Plans and Service
simple choice north america adding new line

so when i try to trade in my current phone pixel 6 pro for 8 pro they told me i can get silly money when i tradethere is 500$ trade offer for my phone for trade in on plan,since my plan is ancient ,why i can not add new line and get new devices or trade my exisitng deviceam i being punished for sticking with tmobile for 18 years.

5
gramps28
Pillar
10 months ago
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gogo55First activity
asked in Plans and Service
How to add back 2nd line to 55+

Stupid me, I cancelled my 2nd line on my unlimited 55+ plan. I currently have just one line, now, even though I’m paying for 2 lines, as my bill never reduced when I cancelled my 2nd line. When I use the online interface to add the same phone back on my account, it tells me I’ll get an additional $88 charge.How do I add the same phone I used to have as my 2nd line back to my service, without adding $88 monthly to my bill for my 2nd (used to be included) line? Thanks

1
gramps28
Pillar
11 months ago
S
SLOTerpFirst activity
asked in Plans and Service
Pre-paid data-only plan limits

I paid for 30 days of 50G wifi for my mobile hotspot. I ran out with a week to go and was unsuccessful in trying to add more data. The customer service agent (and her supervisor) said I could not do that. I was happy to pay for the additional data or start a new 30-day period but they apparently don’t want my money or my business. Has anyone run across this before?Barring a solution, I will be going with another carrier for my data that does not have a hard limit of 50G. I use it for both business and streaming daughter’s softball games so I go over sometimes. Unfortunately, some grandparents were not able to watch their g-daughters play ball this morning. 

2
S
11 months ago
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CalebCFirst activity
asked in Plans and Service
TradeIn/Most$$

T Mobile doesn’t accept your Trade In, what’s the next best option to get the most money for your old phone?

0
C
11 months ago
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ersimFirst activity
posted in Plans and Service
Promotion Scam

In August 2022 I added a new line and received a $199.99 phone on a promotion. Last month I checked my bill online and realized I never received the promotion and was being charged $8.34 a month. I contacted T Mobile and they said there is nothing they can do . They are at fault for not activating the promotion ..I think it is a scam . My advice stay away from T Mobile ...I will be leaving as soon as I get this FREE (not)  phone paid off.

0
E
11 months ago
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Pops2929First activity
asked in Plans and Service
Phone call details

Why when I look at my bill do my phone calls from device to device showing up in different cities and states? I show my calls from Lousanna and Colorado and we are in Oklahoma

1
N
11 months ago
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Ilia_ggFirst activity
asked in Plans and Service
cancelled number reactivation

Hello! I recieved email that my primary phone number had been cancelled (balance was too low).I transfered money , then recieved confirmation email, and instruction to create new account.Since then my sim in "not active state" (no signal).To sign up (create new account )i have to recieve SMS to the my phone number, but it still have no signal (not active!).What should i do? Thank you!!!

2
gramps28
Pillar
11 months ago
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SharonLatinaFirst activity
asked in Plans and Service
How many lines can I add under the GO5G Next plan?

What I understand is that I can get a $5 discount with Autopay up to 8 lines. Is that my limit? Or is 12 lines??

1
F
Pillar
11 months ago
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MikeHorrocksRookie
asked in Plans and Service
24 or 30 Months?

In September of 2021 I paid off (2) iPhone 12s and traded them in for (2) iPhone 13s on the 55+ Magenta Max plans.  They put me on the 30 month equipment payoff plan.  Should I have been put on the 24 month equipment payoff plan?  Now coming up to the iPhone 15 in September 2023, I want to upgrade to the 15.  Do I have to pay off the remaining 6 months before I trade them in?  Who gets 24 month pay off and who gets 30 months?  My FICA score is over 800 and I am on the Forever Upgrade program.

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Community Manager
11 months ago
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freebiefanFirst activity
asked in Plans and Service
JOD Fees and upgrades?

I am a longtime customer over 10 years.  I am on JOD with Simple Choice.  I just want to get a new phone (no jump device cause they are all paid off).  But i can not seem to purchase a JOD phone?  Mainly because no one knows how to do it?  I want to be able to get a new phone without paying fees upfront (down pmt + taxes).  Any advice?

1
gramps28
Pillar
11 months ago
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dantepFirst activity
asked in Plans and Service
What does jump do on protection 360?

I have an LG K30, it has protection 360 with “jump” on it, but I don’t exactly know what jump does. I’ve had my LG since may of 2018 and it’s just now running into some problems as it’s so outdated. This protection 360 has costed $9/month and I’ve never sent this phone in.

0
D
11 months ago
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LF1234First activity
asked in Plans and Service
MR1100-100NAS Static IP?

I have a T-Mobile pre-paid plan that works great for this device. I’ve looked and looked and see some talking about static IPs but no one has posted if it’s available for pre-paid plans. I was on with T-Mobile tech-support for an hour and the two people I talked to have no idea what a static IP is so they could not help me. So here I am, if anyone has the answer on this. Thank you!

0
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11 months ago
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QuiannaFirst activity
asked in Plans and Service
new rate plan

Is there a new rate plan that I need to opt out of before October 17th?

3
gramps28
Pillar
11 months ago
A
AJKdogFirst activity
asked in Plans and Service
Can i access imessage on a desktop without downloading the app?

I’m trying to access a customer rep through imessage, but can’t find it, can someone help?

1
F
Pillar
11 months ago
gramps28
Pillar
gramps28Pillar
posted in Plans and Service
Forced migration 1% of customers effected

New article.https://tmo.report/2023/10/t-mobile-says-just-1-of-customers-will-be-impacted-by-forced-migration/

0
gramps28
Pillar
11 months ago
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RetsimLeginFirst activity
asked in Plans and Service
Prepaid Convert to Mobile Hotspot plan

I currently have a long standing prepaid plan on SIM card which I used to use in a mobile handset.  I no longer have any use for that.  It currently bills me $3/month to maintain that service.  There is a remaining pre-pay balance on the account of presently around $38.  It will be closer to $30 by the time I need to do what follows…….In a couple of months I’ll need a PrePay data only plan and SIM for a mobile WiFi hotspot that I already own.  I guess I’ll choose the $50x1 month plan for that.  Ideally, I’d use the same SIM and that residual balance.I went partway through the process to change my plan online but I didn’t finish it as I’m not clear about how that plays out. Do I understand it correctly?the SIM is the right size/shape to fit the MiFi, but is many years old.  Is there any probability it won’t work if the plan on it is altered?If I change my plan on that SIM/account/number (either from the next billing date, or from “today” if I wait till I need it to start) to a data only

0
R
11 months ago
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kkcmomFirst activity
posted in Plans and Service
Unhappy

I just got off the phone with Tmobile hoping to get the +55 discount and was told I don’t qualify because we have 6 lines on our account.  I guess you can only have four….  We are a big family - I’m just really disappointed (they are all my kids - we aren’t sharing with people outside the immediate family...) It sure seems like T-mobile doesn’t care to retain customers.  The really good offers require you to add a line to upgrade (I have 6 already...) and now I don’t qualify for a discount because I have 6 lines.  Just really disappointed today.  

2
F
Pillar
1 year ago
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PLSMTFirst activity
posted in Plans and Service
It seems impossible to get the phone buyout.

I tried to submit a claim for my phone buyout from Verizon and was stopped because I was outside the 30 days. I had connected Verizon for the final bill and they said it takes 30 days for a hard copy.  I couldn’t see it on line because my account was deactivated when I switched.So basically there is no way to get the advertised reimbursement for switching to T-Mobile?  Anyone else find this BS?

0
P
1 year ago
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iinenaFirst activity
asked in Plans and Service
Disconnect Line

I need one of my line disconnected, I did not see a chat option

1
F
Pillar
1 year ago
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