Plans and Service

New or retired plans and the features that come with them

  • 143 Discussions
  • 374 Replies

143 Discussions

F
fatherluRookie
asked in Plans and Service

Prepaid Plan: Whitelisted vs Data

Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.

8
Z
1 year ago
A
ArseniFirst activity
asked in Plans and Service

Reactivate my old number

Hello,I have an T-Mobile prepaid number which I used it 2 years ago.And now I want to reactivate that number again.Is it possible? And if yes, what should I do?

4
B
1 year ago
N
nhowRookie
asked in Plans and Service

Activating prepaid sim

Just got a 15 day prepaid Sim. We will be in the US in November.   How far in advance can I activate the Sim to start in mid November?

7
N
1 year ago
S
SK22First activity
asked in Plans and Service

Not able to view Cellular Data usage (iPhone 13)

Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone

4
C
1 year ago
C
cam58First activity
asked in Plans and Service

SIM Card Compatibility

Will this phone XIAOMI REDMI NOTE 10 5G 128 GB Graphite Gray Dual SIM support a prepaid T Mobile SIM card please? This is for the Palm Springs, California area if this makes a difference. Thank you!

4
A
1 year ago
S
SapRookie
asked in Plans and Service

Pay as you go in us

Is there a pay as you go plan of t mobile while I am in the us. I dont use the t mob internet nor its calling or texting much, mostly rely on wifi. Is there a plan, so that my number remains active and I can continue to receive text and calls, but dont have to pay for a full prepaid plan?

6
gramps28
Pillar
1 year ago
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.dcFirst activity
asked in Plans and Service

Transfer / migrate from the physical sim to eSIM

Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.

12
J
1 year ago
T
thagenesisRookie
asked in Plans and Service

prepaid eSIM purchase from europe

Hello, i want to purchase a prepaid esim from germany. ist that possible? Should work in US onlly. When i drop of the plane, i can be online again, including a US Phone Number.unlimited 50GB / 50$ Month -Kind regards Michael 

6
T
1 year ago
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nlcFirst activity
asked in Plans and Service

one year later?

I just finished a holiday in Hawaii and got a T-Mobile prepaid plan. I am home in Canada now.Does anyone know if I can reuse this sim card in another year from?I will be going back to Hawaii and it would make it much easier if I could just reuse the sim and join in the same plan that I just had.Any information would  be helpful.Thanks

4
gramps28
Pillar
1 year ago
M
magenta9747179First activity
asked in Plans and Service

Porting number problem!

I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.

5
F
2 years ago
ronclevenger
ronclevengerFirst activity
asked in Plans and Service

esim International Roaming

Is international (other than Canada or Mexico) roaming supported by prepaid esim?

2
K
2 years ago
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bahajohnFirst activity
asked in Plans and Service

Esim with existing t-mobile number?

Currently have a simply prepaid plan with T-mobile that I am very happy with.  It uses an old fashioned SIM card.  Looking to buy a new apple phone and use the eSim technology.  It looks like my plan is offered on eSim.  Question is - can I keep my existing number?  I know you can port an existing number but this is essentially porting from T-mobile to t-mobile.  Want to be sure before I drop $700.  Has anyone done this and if so how?

6
B
2 years ago
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paulo-jFirst activity
asked in Plans and Service

Activate new number without visiting a t-mobile store?

Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?

2
R
2 years ago
E
edwardpHelper Level 2
asked in Plans and Service

Adding second prepaid line to My T-Mobile account

Is there a way of adding a second prepaid account under My T-Mobile, once logged in? I tried to add it as a new account, but it correctly stated the e-mail address was already in use (in use with the first account).Thank you.

3
M
2 years ago
E
eric.bFirst activity
asked in Plans and Service

Is there a way to switch from prepaid to tmobile one unlimited?

I purchased this sim to check my phones compatibility, now I'm looking to switch to the "one" unlimited plan. However I see no option on my account, is it possible or do I have to purchase a separate sim card?

5
S
3 years ago
M
magenta7127044First activity
asked in Plans and Service

Very frustrated with number porting a landline from TWC/Spectrum to T-Mobile Pre-paid

Please help me with a number porting that T-Mobile has not been able to complete even though I've called them over 5x in about 12 days, including two phone calls where both T-Mobile Pre-Paid number porting team and Spectrum customer service were on the call together with me.History:1. Got a T-Mobile prepaid SIM and activated it on a iPhone2. Registered a T-Mobile online account using that information3. Submitted a number porting request using the online tool:     - Provided the Spectrum account number which had the format of 202-XXXXXXXXX-001 (202-<nine digit number>-001)     - Provided the four digit account PIN that appeared on my Spectrum billing statement     - Provided the phone number of the landline currently being provided by Spectrum/TWC4. Called a few days later since no text messages were received on my T-Mobile prepaid account           - The temporary number was assigned by the in-store salesman when I purchased the pre-paid SIM          - Was transferred to the numb

6
sweetpeach
3 years ago
M
magenta2959296First activity
asked in Plans and Service

Pay as you go - can i text for free on WiFi?

I just started T-Mobile Pay As You Go. If I text while on WiFi does that still use the prepaid minutes? If I receive texts or calls, do those count towards the prepaid minutes?

8
5
3 years ago
J
jaorFirst activity
asked in Plans and Service

Where is my Prepaid Cell Phone Pin Number

Where in my simply prepaid T-Mobile cell phone documentation is my Pin Number?  I reset the cell phone (Samsung G360T Core Prime) and now the T-Mobile App is asking for either my Password for the cell phone number or my Pin Number if I forgot the Password.  I didn't know I had a password or a pin number. 

6
J
3 years ago
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