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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
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ngocphuoc2024First activity
asked in Plans and Services
free line on my plan

On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $70 with auto pay that he promised to me but when i check that line is not free . And I called tmobile customer service talked to them 5 or 6 already, they told me they corrected it already and don’t worry it no more. But now I check back the still haven’t fix it. Then i called Joshua from CEO and explained everything to him . He told me to wait 24 to 48 hr to investigate. And then he called me back for couple time but I can’t pick up my phone . He leaves a message that he said on that day didn’t have any promotion for free line. That’s not right because on that day asked the guy helped me out 3 times and he told that line is free for lifetime and he promised too. im so upset and mad i call him back but he didn’t pick up the phone. Im so headache about this problem.

4
J
5 months ago
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niugiovanniFirst activity
asked in Plans and Services
T-Mobile Fiber CGNAT & IPV6 Questions (How Do I Get Support?)

I was just connected to T-Mobile Fiber this weekend and I’m trialing it out.    It looks like their fiber service also uses CGNAT (Why?!) which is killing some self hosted appliances that I need for work.I’m trying to figure out if I can access externally via IPV6 but there aren’t any resources online yet.I’m also trying to find out if I can pay for static IPs or business service but there isn’t any information about that yet, either.Making this tons easier is that T-Mobile only offer chat support.  The support system says it’s open Mon-Sun until 9p EST.  Funny enough, after two days of trying to connect I only get the message that no support reps are available.Does anyone know of any way I can speak with techs for the fiber service?

2
V
2 months ago
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Rippedoff12First activity
posted in Plans and Services
gift card

Buyer beware! You won’t get your card! People who actually get a gift card of any amount are few and far between! I switched my home internet. Was told I would receive the card in the mail, never came. When I called was told I should have received a confirmation email that I never got and that the promotion is expired and no longer available. T-Mobile is running a scam with these card offers. Same thing happened with several of my neighbors. Nobody got a card!

0
R
8 months ago
M
meowFirst activity
asked in Plans and Services
just upgraded but getting usage notifications

i just upgraded and my plan is unlimited data but i STILL got a stupid alert saying i’ve used X amount of mobile hotspot data and they’re going to throttle it at 100%. What is this??? i have the highest level plan, why are they throttling me if i have unlimited data?

2
R
8 months ago
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Silverdillo54First activity
asked in Plans and Services
data accounting

Data accounting is wrong every month. I have the 150g lite plan and just about every month I start getting the data usage nastygrams saying I have reached my limit and the service will slow down. I have to endure pitifully slow performance and the next month I check my usage and it’s under the limit. What the heck is their problem? I’m paying for service and getting shut down at the end my billing cycle monthly. If they ever get another provider in my area I’m kicking T-Mobile to the curb never looking back. 

2
S
7 months ago
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swamibapaFirst activity
asked in Plans and Services
Yearly prepaid plan and price for LTE CAT-M1 and LTE CAT-1

(1) What is the Yearly prepaid plan and price for LTE CAT M1 (Monthly used data: 25 MB)(2)  What is the Yearly prepaid plan and price for LTE CAT 1 (Monthly used data: 25 MB)

0
S
8 months ago
K
keilarlopezFirst activity
posted in Plans and Services
make my payment

When I make my payment if i can not make it. on the limit date . I supposed pay today january 28 , please what i do  

1
gramps28
Pillar
8 months ago
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IneskellyFirst activity
asked in Plans and Services
Home wireless internet

I am working to ensure  to ensure that I can get wireless service with my account.  Can someone call me in the morning to get this setting this up? I have been on hold for over 20 minutes.  Please call me tomorrow around 10:30 - 11:00 am in the pacific time zone.I gave on hold roo long.  also found some charged we clearly do not need,   Thank you!,Sincerely,Kelly Roberts  ( i am a male(I can be reached at kelly@Mrkellyroberts.comor 661.877,3109

1
gramps28
Pillar
8 months ago
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moimon24First activity
asked in Plans and Services
Virtual Prepaid Car promo denied twice...

What does the denial reason even mean? This is horible on Tmobiles part. If you put a -Here’s why How about also, adding a -here's how to fix  Reward TrackerYour submission has been denied. Here's why: Ineligible activation source  

1
A
3 months ago
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just_a_guyRookie
posted in Plans and Services
I want to talk to a real person - for this I am willing to spend $6350 a month that more then $300 a month more than I am pay

If I can not talk to a real person I’ll go to ATT who have the decency to let me talk to  a real person. 

4
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Community Manager
8 months ago
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ESKFirst activity
asked in Plans and Services
How do I file a complaint about one of the stores?

I just switched to TM.  So far, so good, except for the billing.  At the store, the customer rep seemed to have blinders on and not listen to everything I was saying.  They seemed to be in their own world and needed a supervisor to help.  I showed them their own web-site stating the plan I joined is supposed to come with Apple TV, AAA, and Netflix.  None of that was honored.  I also told them I was paying by credit card.  I’m now finding out the discount per line is only with debit cards.   Are the stores supposed to honor the deals that exist on their web-site?Should the rep have halted me when I stated, multiple times, I was using a credit card? Right now, TM is getting only a 3/5 star.  Worse, there’s no Feedback or Chat section I’ve been able to find.  Its extremely frustrating for a senior to have to deal with such companies.   At this point, I am not impressed.  I’m sure this will fall on deaf ears as most big companies don’t care about seniors just as the customer rep at the sto

2
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7 months ago
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EdNFirst activity
posted in Plans and Services
Lied to by Several employees

Beware of T MobileRecently upgraded my T Mobile phone. Was with T mobile for 2 years so was eligible.Researched my options on their website and spoke to Two (2) T mobile employees who verified my options. I went to the store and signed up for an additional 2 years, paid the $50 activation fee and AGAIN asked the salesperson if my monthly bill would change. He verified that the phone cost would be spread over the 24month term, and T mobile would provide a monthly credit to cover that fee !!!!!!!At the next billing cycle I noticed that my fee had increased. I called 611 and spoke to “Banjo” After some time getting him to understand my issue, he reassured me that he fixed it, but it would take 2 billing cycles to be corrected.After 2 billing cycles nothing had changed. I called 611 again. This time I spoke to another person who  assured me that they could fix the problem. After being put on hold several times, they told me that I needed to sign up for an additional line for the phone cost

1
F
Pillar
8 months ago
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mwordFirst activity
asked in Plans and Services
Internet

Any idea when the T Mobile Internet 5G might be available in Anthony, TX? I really really want to get rid of the worst ISP of all time, Spectrum. 

1
L
8 months ago
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Renee608Novice
posted in Plans and Services
Lied to About a Promotion

I switched over to T-Mobile internet service on 11/29 and was told I qualified for a promotion they were running for a 50” television. I was told I would receive more information via text and/or through my account. I never received anything. I went out of town for Christmas and still received nothing. So I called customer service today. On the first call I spoke to KeKe, I was told the promotion I was asking about had expired on 11/29 - I had thought I changed over on 12/9. I went back and found my service contract signed at 8:46 p.m. PST on 11/29 while the promotion was still in place.  I called customer service again and spoke with Jessica. She first said the order wasn’t entered until 11/30 and I told her I would be happy to send the contract. Then she said it was after midnight EST so the promotion was expired. I told her I signed the contract at 11:46 EST and, again, I would be happy to send the contract.  Then I was told I only had 30 days to submit the promo code and that time h

2
K
3 days ago
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Lee EppsFirst activity
posted in Plans and Services
Cancel Home internet

Cancel home internet

0
L
9 months ago
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Sunflwz2First activity
asked in Plans and Services
devices

I can not see my listed devices on my app. Any advice. 

0
S
9 months ago
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Mandica1Novice
asked in Plans and Services
internet bill

I am set up to pay month to month internet as I need it. my bill is always $55 dollars.  This month it charged me  an extra $31dollars  so now it’s 86$ to get it.  What happened??  Just says one time charge  I’m not on any plans just pay as I go thanks mandica1

1
gramps28
Pillar
9 months ago
D
delasoul98Novice
asked in Plans and Services
55+

Does T-Mobile automatically change your plan when you turn 55? What are the benefits to changing to a 55 plus plan?

3
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Community Manager
9 months ago
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Live4GsusFirst activity
asked in Plans and Services
definition

Does T-Mobile provide a complete definition of “Hate Speech” or is it an ambiguous concept, that changes as does the weather?If there is a complete definition, will you please provide it? 

6
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Community Manager
9 months ago
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Atrain19First activity
asked in Plans and Services
Free line

My question is. How do I cancel that free line? I think significant other is using it for other reasons. 

1
gramps28
Pillar
9 months ago
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FLA ALL THE WAYFirst activity
asked in Plans and Services
Merging two T-mobile accounts

My domestic partner and I both have separate T-mobile accounts which we would like to merge. How do we do that?

1
gramps28
Pillar
9 months ago
R
RWCFirst activity
posted in Plans and Services
Terms of Service pilicy Change and Fines against customers

BREAKING:@TMobilehas quietly updated their TOS to include fines for content they don’t agree with. Beginning on January 1, 2024, they will be fining users who commit perceived violations on their bandwidth. Who knew in America that the phone providers would now be policing the content of your text messages to fine you. S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers. Who gets to determine what is and isn’t “hateful”? Will political text messages be censored now as well going into 2024? This is what@comcastdid to me in 2019/2020 when I ran for Congress. I warned people that it would happen to others when nobody did anything to stop this when it happened to me as a congressional candidate! Nice TOS date change! Just in time for the GOP primary and 2

24
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Community Manager
9 months ago
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drewphallFirst activity
asked in Plans and Services
performance

What sort of performance do most get? 1st 3 months mine was great - 200-300 Mbps.  Now, mostly terrible.  Some days it might be in the mid-200 range but most of the time it is below 20 Mbps.  One day it was 0.5 Mbps.  Today 8 Mbps. Is this typical?  Customer support reps say that I am, “Getting what is expected.”  Read an article somewhere that 31 Mbps is guaranteed.  Really not useable when around 20 Mbps.

1
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9 months ago
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DonDFirst activity
asked in Plans and Services
T-Mobile limits number of 5g gateways

I’m a long-time T-Mobile customer and had 3 5g gateways on my account at 3 separate locations earlier in 2023.  We sold a home and turned in one of the gateways (now we have only 2).  I recent tried to add a 3rd gateway at another location and T-Mobile will not allow -- says 2 is the limit!  Change of policy which makes no sense to me.  Anyway, has anyone else had this issue?  I solved it by getting a Verizon 5g gateway at exactly the same cost ---  and based on this fiasco and waste of my time, I’m considering changing all my service to Verizon.  Again, any comments from T-Mobile users appreciated.

0
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9 months ago
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CWolkeFirst activity
asked in Plans and Services
Streaming service

I just purchased the Internet.  My intent is to stream.  I do have a smart tv, google tv, tv with Roku.  I am curious on what streaming service people have the best results.  So far, it looks like You Tube.  I do have Amazon Prime and Netflix.

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9 months ago
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