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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 292 Discussions
  • 1,104 Replies
292 Discussions
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MrshannonmartinFirst activity
posted in Plans and Services
Charged for unused home internet

I've had mobile service with T-Mobile for 12 months. When I signed up, I refused home internet because I receive service through my landlord. I found out today (12.5 months later) that I am being charged 35 per month for this service I did not sign up for, I've never used,  and never even took out of the box. The rep I spoke to refunded 2 months of the 12 monthly payments I was charged and advised me that they will be keeping the 10 months of charges I've already paid for absolutely nothing. That's $350 I've paid for simply for storage of an unopened box that was sent to me after I clearly refused the service when I opened my mobile phone account. I'll be canceling and contacting a lawyer for class action options. Stay tuned.

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5 months ago
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someguy001First activity
asked in Plans and Services
Does 5G Home Internet Support 5G UC?

Saw in the news today that T-Mobile is massively expanding their 5G Ultra Capacity to 60 million additional people.  That might mean that my area (Escanaba, Michigan) will get an upgrade to UC.  I ordered the 5G Home Internet today hoping that it will support 5G UC.  Does it?  I see that the new modems support N41 5GB UC and C Band, so you’d think it would work.  I am hoping for some incredible speeds.  I currently have Spectrum for $85 monthly that does 300 Mbps down and 10 Mbps up.  Awesome download speeds, pitiful upload speeds.

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6 months ago
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ESKFirst activity
asked in Plans and Services
How do I file a complaint about one of the stores?

I just switched to TM.  So far, so good, except for the billing.  At the store, the customer rep seemed to have blinders on and not listen to everything I was saying.  They seemed to be in their own world and needed a supervisor to help.  I showed them their own web-site stating the plan I joined is supposed to come with Apple TV, AAA, and Netflix.  None of that was honored.  I also told them I was paying by credit card.  I’m now finding out the discount per line is only with debit cards.   Are the stores supposed to honor the deals that exist on their web-site?Should the rep have halted me when I stated, multiple times, I was using a credit card? Right now, TM is getting only a 3/5 star.  Worse, there’s no Feedback or Chat section I’ve been able to find.  Its extremely frustrating for a senior to have to deal with such companies.   At this point, I am not impressed.  I’m sure this will fall on deaf ears as most big companies don’t care about seniors just as the customer rep at the sto

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6 months ago
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123WileyHelper Level 2
posted in Plans and Services
3 days... 2mbps

OK, this is my third day with 2-3 mbps "service"!When i call its the same S, my account number and "trouble shoot".  And where has it gotten me, 2mbps!T-Mobile wants their money on time, they're good at getting that right. When are they going to deliver home internet?All i want is to come home, turn on the TV and watch the news,  is that too much to ask for? I guess it is.  Spectrum keeps coming by, trying to get me back. I guess if i really want home internet, ill have to go back. 

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6 months ago
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gilpnh1First activity
asked in Plans and Services
Bill Detail Not Available

I am unable to bill my Bill Details for the last 2 weeks,  I was able to see it always on the Sprint Page. Now that I must use T Mobile page, it states information not available.  I must have the breakdown for all the lines on my account.  When will this be available.  Very unhappy.

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6 months ago
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Scottydkj5First activity
asked in Plans and Services
TMobile shows my hotspot usage is 14x what I have actually used

I am previously a Sprint customer that was transferred over to TMobile last year. Since then I have had multiple issues with my hotspot usage being inaccurate. My plan just renewed itself on the 19th and according to Tmobile I have already used over 300GB. I checked my phone and computer, together I have used just a bit over 22GB. I keep trying to explain this to the customer service chat, but they made me feel like if I went over my limit. I have a 120GB plan at 5G, there is no way I hit 300 in 8 days. I use my hotspot for work and streaming. I haven't even used my hotspot everyday.I couldn't send the rep any pictures as the app crashed when I tried. When I check any type of usage on the app it is extremely off. Right now itnhas my current usage (mobile data) at 800GB...when I tap it and it takes me to another page it says 21GB. That is a huge difference.When this happened to me in July, a rep was very helpful. She had me turn off/on my hotspot while she looked at it on her end. She d

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6 months ago
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Silverdillo54First activity
asked in Plans and Services
data accounting

Data accounting is wrong every month. I have the 150g lite plan and just about every month I start getting the data usage nastygrams saying I have reached my limit and the service will slow down. I have to endure pitifully slow performance and the next month I check my usage and it’s under the limit. What the heck is their problem? I’m paying for service and getting shut down at the end my billing cycle monthly. If they ever get another provider in my area I’m kicking T-Mobile to the curb never looking back. 

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6 months ago
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TspotFirst activity
asked in Plans and Services
phone verifcation by bank

I allowed my friend to deposit his settlement check He signed… I didnt (by mistake)  The bank suspected fraud so they restricted my bank account---then closed.The bank has a risk assessment software. They neede3d to verify the number of the person whose check was deposit.  I have tried phone in my nae..so I was told  he needs to get his phone in his name. He did! he enteredd his last 4 of his social, they asked for ID and proof of address, He got an A15 Samsung. The bank did not see his name..there is someone else name..when T mobile said its in his name. The Bank software dosnt see his name. They said it was not publicly verified. T mobile said we had to wait 30 DAYS.Did that. This person just lost everything in a fire...so its an emergency. Any h3elp would be appreciated

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6 months ago
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matlockfamilyNovice
asked in Plans and Services
Transfering a landline number

We have a landline number that we’d like to keep. We already have a T-Mobile account with two numbers/phones already.What can we do to transfer this number to our T-Mobile account? Ideally, we could have that number auto-forward to one of our two existing phone numbers with T-Mobile

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gramps28
Pillar
6 months ago
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Rippedoff12First activity
posted in Plans and Services
gift card

Buyer beware! You won’t get your card! People who actually get a gift card of any amount are few and far between! I switched my home internet. Was told I would receive the card in the mail, never came. When I called was told I should have received a confirmation email that I never got and that the promotion is expired and no longer available. T-Mobile is running a scam with these card offers. Same thing happened with several of my neighbors. Nobody got a card!

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7 months ago
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meowFirst activity
asked in Plans and Services
just upgraded but getting usage notifications

i just upgraded and my plan is unlimited data but i STILL got a stupid alert saying i’ve used X amount of mobile hotspot data and they’re going to throttle it at 100%. What is this??? i have the highest level plan, why are they throttling me if i have unlimited data?

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7 months ago
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swamibapaFirst activity
asked in Plans and Services
Yearly prepaid plan and price for LTE CAT-M1 and LTE CAT-1

(1) What is the Yearly prepaid plan and price for LTE CAT M1 (Monthly used data: 25 MB)(2)  What is the Yearly prepaid plan and price for LTE CAT 1 (Monthly used data: 25 MB)

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7 months ago
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keilarlopezFirst activity
posted in Plans and Services
make my payment

When I make my payment if i can not make it. on the limit date . I supposed pay today january 28 , please what i do  

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gramps28
Pillar
7 months ago
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derrickmiller1First activity
asked in Plans and Services
Terrible cust service

I am writing this review in order to save frustration and corruption from a cell phone service that is dishonest, and incredibly corrupt!I signed up with T-Mobile for their Internet service because I was told by a neighbor that the service was pretty good and very reasonable! I only signed up with the Internet service and nothing else! Approximately 30 days in getting the service we had problems and we called T-Mobile and they told us that they would switch out our modem and everything should be fine. We switched out the modem in two weeks later the service went down and we called T-Mobile and they said they would send another modem and that should take care of the problem. Well, it didn't take care of the problem and we canceled and sent all of the equipment in and T-Mobile charged us $235 dollars. They gave us 30 days or they would report us to collections and that's exactly what they did.You are an absolute fool an idiot if you subscribe to this terrible and corruptive service. I'm

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7 months ago
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IneskellyFirst activity
asked in Plans and Services
Home wireless internet

I am working to ensure  to ensure that I can get wireless service with my account.  Can someone call me in the morning to get this setting this up? I have been on hold for over 20 minutes.  Please call me tomorrow around 10:30 - 11:00 am in the pacific time zone.I gave on hold roo long.  also found some charged we clearly do not need,   Thank you!,Sincerely,Kelly Roberts  ( i am a male(I can be reached at kelly@Mrkellyroberts.comor 661.877,3109

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gramps28
Pillar
7 months ago
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just_a_guyRookie
posted in Plans and Services
I want to talk to a real person - for this I am willing to spend $6350 a month that more then $300 a month more than I am pay

If I can not talk to a real person I’ll go to ATT who have the decency to let me talk to  a real person. 

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Community Manager
7 months ago
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EdNFirst activity
posted in Plans and Services
Lied to by Several employees

Beware of T MobileRecently upgraded my T Mobile phone. Was with T mobile for 2 years so was eligible.Researched my options on their website and spoke to Two (2) T mobile employees who verified my options. I went to the store and signed up for an additional 2 years, paid the $50 activation fee and AGAIN asked the salesperson if my monthly bill would change. He verified that the phone cost would be spread over the 24month term, and T mobile would provide a monthly credit to cover that fee !!!!!!!At the next billing cycle I noticed that my fee had increased. I called 611 and spoke to “Banjo” After some time getting him to understand my issue, he reassured me that he fixed it, but it would take 2 billing cycles to be corrected.After 2 billing cycles nothing had changed. I called 611 again. This time I spoke to another person who  assured me that they could fix the problem. After being put on hold several times, they told me that I needed to sign up for an additional line for the phone cost

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Pillar
7 months ago
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mwordFirst activity
asked in Plans and Services
Internet

Any idea when the T Mobile Internet 5G might be available in Anthony, TX? I really really want to get rid of the worst ISP of all time, Spectrum. 

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7 months ago
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BChatLearner
posted in Plans and Services
T-Mobile Autopay using debt card

Got the following email from T-Mobile for my T-Mobile Home Internet payment. Oh no! Your payment didn't go through We weren't able to process your recurring electronic payment from your account XXXX. Because of the failed payment, you have been un‑enrolled from AutoPay. Please make a one‑time payment today at t‑mo.co/pay and update AutoPay settings to avoid late fees and suspension and keep your AutoPay discount, if applicable. Thank you, Your T-Mobile Team   Last month the payment was processed using the same card (without an issue) and there are ample funds in the account (the account is a debt card account).  I logged into my account selected the payment option and the payment processed  immediately. Even though I like T-Mobile issues like this make me very wary of their service.

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7 months ago
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LongrunnerFirst activity
asked in Plans and Services
Home Internet

I have a garage apartment which is approx 20 feet from the main house, would the internet from the main house also support the garage apt? Also does Tmobile internet now support Hulu Live

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8 months ago
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Lee EppsFirst activity
posted in Plans and Services
Cancel Home internet

Cancel home internet

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8 months ago
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MIZJIMNovice
asked in Plans and Services
PrePaid $150 Mastercard Status?

How do I check the status? I’ve jumped through hoops 3X now. 4 weeks ago they said they had all my information, everything was proceeding and that I should get it in 2 weeks. No pre-paid Mastercard. How do I check. So frustrating.

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8 months ago
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Sunflwz2First activity
asked in Plans and Services
devices

I can not see my listed devices on my app. Any advice. 

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8 months ago
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delasoul98Novice
asked in Plans and Services
55+

Does T-Mobile automatically change your plan when you turn 55? What are the benefits to changing to a 55 plus plan?

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Community Manager
8 months ago
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denclarkFirst activity
asked in Plans and Services
HotSpot vs. WiFi

What is the difference if I use my 5G phone as a hot spot or if I use T-mobile  5G WiFi ?

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8 months ago
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