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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 303 Discussions
  • 1,138 Replies
303 Discussions
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Primbetov1First activity
posted in Plans and Services
Can’t switch to better promo deal 1 month after getting home internet.

Over 18 years of loyalty, and I got coaxed into getting the home internet.  Purchased it October 4, 2023 only to find they came out with a better promo (LESS monthly payment + 50” TV) but they say oh well too bad so sad “sweetie”.   So I’m supposed to pay more a month than someone who waited to sign up. Why not just let a customer cancel and come BACK to get the deal and you KEEP a customers business?  Instead I was offered to cancel my ENTIRE family plan and go elsewhere.  Well done TMobile.  Well done 

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10 months ago
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THASAXMANFirst activity
asked in Plans and Services
Affordable Connectivity Program

T-mobile states the message “T-Mobile is proud to participate in the new federal Affordable Connectivity Program (ACP)” on their website, and I applied for and was approved for the program. However, when I called T-mobile customer service, I was told that T-mobile does not support this program. Why are you displaying this program on your site if you don’t support it?

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10 months ago
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PrivacyWantedFirst activity
posted in Plans and Services
I don't want to give T-Mobile access to all of my bank accounts transactions.

I went to set up ACH payments for T-Mobile to connect to my chase account, but as part of the setup Chase let me know that T-Mobile was requesting access to see all of my account balances and  transactions… that is NOT needed for them to just auto debit from account and is really a deep invasion of my privacy.  

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10 months ago
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skuziej69First activity
asked in Plans and Services
Is T-Mobile still in business? Awful Customer Service

I’ve been trying to reach T-Mobile Customer Service 611, 1-800-937-8997 & via the internet. Nothing has been working for 2 days. Do they care about their customers or what.  What is going on here. Are they a phone company or not?

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syaoran
Pillar
10 months ago
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gb1994First activity
asked in Plans and Services
5G Internet Addressing Issue

I want to get the T-Mobile 5G internet but I think T-Mobile has the addressing messed up for my location. The property I live on is 702, but 702 is split between two houses, A and B. The address search says that 702 as a whole is eligible for the internet, but when you break it down into A and B, both show up, but it says that neither are eligible for the internet. Is there anything that I can do to resolve this? I REALLY want to ditch Spectrum. 

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10 months ago
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Chadg77First activity
asked in Plans and Services
frustrated

So I had awesome internet with T-mobile for 7 months.  Then for tge last 6 weeks 1mbps download and 50mbps upload on a ookla speed test.  I was told that the internet was not available and I was put on a wait list so sitting around waiting with my thumb.  I got an email...we noticed your on a waiting list and your wait is over...called t mobile...in 10 days it will get better.  Then in 3 days.  Blowing smoke.  Still sitting at the same speeds yet charging me $50 a month.  For dial up speeds.    

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11 months ago
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AppleHillFarmFirst activity
asked in Plans and Services
Lease and Buyout payments

I have one phone that I purchased and making the payments on, there are 4 left. Why am I also paying a lease payment on the same phone?I have two other phones, one was transferred to my husband and I am paying a lease on that, why? As well as my daughters paying a lease on that. They are older than 3 years old.

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11 months ago
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CancelasapFirst activity
posted in Plans and Services
Tmobile Sales Rep Accessories SCAM

Tmobile Sales rep on the phone scammed me and added extra accessories to my account without my knowledge and now Tmobile is forcing me to keep these products that I did not ask for!!! I've called Tmobile several times to complain about this without a resolution. I will seek legal action if this is not taken care of. Now I'm finding out this is a common practice at Tmobile where these reps add extra accessories for commission. Tmobile is supporting this scam too by not doing anything about it!!! I'm reporting this to the BBB.

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11 months ago
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CSProfFirst activity
asked in Plans and Services
Need DNS PTR record created for business internet (have static ip)

Hi, I’m hoping someone can point me in the right direction to get a dns “PTR” record set up for my new business account.(By way of background, a PTR record is necessary these days to send emails directly from your server. I’ve run my own email server since 1980 -- back when the world was ARPAnet and BBSs; I remember when “sendmail” came out from Eric Allman at Berkeley, and I still prefer to hand edit sendmail.cf [yeah, I’m that ancient; I still hand edit my linux kernel as desired too]. :) Anyway, all emails I send are 100% legitimate business emails, no spam. I hate spam. I’m migrating to tmobile-for-business from comcast-for-business, and they had no problem setting up PTR records upon request. So this isn’t something weird or anything; and it only takes the right person less than a minute to type in the two pieces of info to the right place to create a PTR, so it isn’t a hard thing to do. It’s not something I can do at my end, it goes in tmobile’s dns records. I have a static ip#,

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11 months ago
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StocksFirst activity
asked in Plans and Services
how is T-Mobile service lately?

As a stockholder. The service we are not getting under the Direction of Mike Sievert,And Jon Freier is up setting.Now they disconnet  thier X account .So you can not contact them directly.They need to step down .I have been on hold today Nov 2 2023 for over 1.5 hours .This is the 2nd time calling and not even the holidays yet.This horrible customer response. 

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11 months ago
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rhalbakerFirst activity
asked in Plans and Services
Are there any staff working on weekends.

Have been on hold for 15 min trying to check on a trade in.   Does t-mobile only provide support on the weekdays now?

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gramps28
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11 months ago
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PrelotFirst activity
asked in Plans and Services
Pissed off royally I AM THE PRIMARY

For any with this problem, Please reach out to a social media like “x” (twitter). seems to be the best and only way to really get this resolved. Seems to be an issue with which phone got transferred across in my case as the primary and the secondary numbers.Huge Shout out to PPugh for the help

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11 months ago
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richardmhFirst activity
asked in Plans and Services
Warning when closing FamilyMode

When I close the FamilyMode app a warning or message box pops up everytime that states “FamilyMode has been closed. Click here to reopen the app.” Do I have to keep FamilyMode open in order for the restrictions I made for my kid to work?  That doesn’t seem right, but I thought I should ask.

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11 months ago
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brettfosterFirst activity
asked in Plans and Services
Early Termination Fees

I am now a T-mobile customer. How do I collect my early termination fee? 

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11 months ago
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Juana03First activity
posted in Plans and Services
opt out

This is to inform T-mobile that would like to be included OPT-OUT of the planned account migration .Please inform me what else I would need to do to be successfully OPT-OUTof the plan ? I am not at all interested .I would like to request a confirmation that this request is successful.

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gramps28
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11 months ago
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KG3First activity
asked in Plans and Services
insuring unlocked phones

Does T Mobile insure unlocked phones if you buy from somewhere else 

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11 months ago
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nianiaFirst activity
asked in Plans and Services
Customer service number

Anyone know a good number to contact customer service?  Apparently, they are having technical difficulties.  

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11 months ago
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UhhhhhhhhFirst activity
asked in Plans and Services
where is money???

When I signed up for my account the lovely lady on the phone informed me that I qualified for a $100 prepaid instacart gift card and she was going to sign me up for that. As we were ending call she said she was sending me the emails that contained all the information of what we talked about and tracking info, and that I will get an email containing the gift card as well because she was sending it to me…..I never got that email. I got everything else, but no email pertaining to a gift card ever came through and this was about a week ago now. So where is it? Why did I not receive it? 

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gramps28
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11 months ago
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cb0373First activity
asked in Plans and Services
Digits Login and 2fa on Web Client

I use the Digits web client on my Windows PC while working.  I used to be able to login and stay logged in for days.  Something has changed in the last couple of weeks, or so.  Now, it randomly logs me out and I have to go through the full login / 2fa / line registration again to get back in.  There’s no rhyme or reason to it that I can see.  I was using the web client this morning.  I stepped away for 30 minutes, and I was logged out when I returned.  But it didn’t log me out overnight.  Getting back in is a bit of a hassle and I wanted to know if I’m missing anything that would alleviate at least some of it.  Other services have options such as “remember this device” for 2fa, for example.  At the very least, it’d be helpful if the app remembered preferences for line registration, appearance and notifications, instead of having to reset those each time, too.This doesn’t seem to happen with my Android phone or the iPad, only the web client for Windows PC.  (I couldn’t be bothered using

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usernameSet
11 months ago
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wumbo75First activity
asked in Plans and Services
Go5G Next - Phone Upgrade

Hello,So I just switched my plan to Go5G Next, and was wondering how the phone upgrade works. I am still paying on my current device from my previous plan, but when I click on upgrade device, it allows me to make an upgrade. With that said, If I upgrade, will I still owe the amount on my current device as well? I am a bit confused and would appreciate any assistance.Thank you!

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11 months ago
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maxtFirst activity
asked in Plans and Services
Day 1 of my 15-day Home internet Trial

Sorry but the signal in my location is not good. I am lucky to get 10 Mbps. Someone down the road 1 mile away gets over 200 Mbps on TMobile Home internet so I thought I’d give it a shot. I have put my device all over the house, even outside just to test. No difference. I want to cancel and quite within my 15 day trial. I call and I am told it is a 30 minute wait time for customer service 9pm Eastern on a Tuesday.Someone at T Mobile contact me at a reasonable hour and tell me where and how to ship this back.  

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11 months ago
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BillC19136Learner
asked in Plans and Services
forever upgrade phone value

How do I find the trade in values of my phones.I have iphone 13 pro and 2 iphone pro max on my account. Don’t think it’s giving me the forever upgrade vaalue of up to $800. The website currently says may phones are worth $650 each for trade in value. I am on the Magenta Max 55 plan.

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11 months ago
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JaslizFirst activity
asked in Plans and Services
upgrade issues

I currently have the Z flip 3 and wanted to upgrade to he flip 5, Tmobile had a promotion available for Magenta Max (which is the plan that I have). This promotion was allowing me to upgrade my phone, I called the representative and she said that for that offer to work I would have to pay off my current device which had 2 payments left, so I payed the amount, and she said to call tomorrow and that I should be able to upgrade. I called today and the representative told me that I still had an installment due before I'm able to upgrade my device, mind you I had already received an email and pdf stating that my device was payed off, I asked for the amount and the total would only be justified if it was for my watch. I've had issues with them before, the representative that helped me purchasing my phone said that the watch device would be free of charge if I enrolled in their Magenta Max plan and got a line for it, I did just that and noticed that they had been charging me for the device mo

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11 months ago
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arahman43First activity
asked in Plans and Services
Is it possible to switch from EIP promotional device to a different device of my choice without loosing the promotional bill credits towards the EIP?

I have just joined T-mobile and bought iphone-13 from them with promotional bill credit towards the phone’s payment. Now, I want to switch the sim into an iphone 14 pro max. If I do the switch, would that void my bill credit promotion? Thanks.

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gramps28
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1 year ago
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tayjay27First activity
posted in Plans and Services
T-Mobile theft by deception violation of T-Mobile protocol

I was with Sprint for 2 years. Switch to T-Mobile. Within a year T-Mobile gobbled up Sprint. Other than Sprint I believe I've been with T-Mobile for 5 years or more. My average monthly bill runs $300 with four phones and two wireless camera systems with their own data packages. All my bills have been on time for the entire 5 years I've been with T-Mobile.Out of the blue my wife 22 ultra started heating up real bad and the screen would turn off and turn on randomly. No physical damage to device whatsoever. I called to see what I could do about it and I was told there was a four to six week back order to replace the 22 ultra. I told them I can't wait that long because it's a business line. And that I would just run it through my insurance instead of warranty. I was put on hold 10 minutes later they were sending me out a new phone to my house and it was an upgrade to a 23 ultra. And I was just requested to mail the 22 ultra back with no return package or anything. So I returned it. 4 week

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1 year ago
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