Plans and Services
Explore the plans and features available for T-Mobile Internet and what services are available
- 192 Discussions
- 785 Replies
when leaving Tmobile for Verizon, does anyone have suggestions on good deals to make the switch? TMobile did not send me the gift cards for bill credits when switching to TMo, and of course the service is really bad. I actually look poorly upon people that have TMobile, which is ironic. Ironic because I mean, I have TMobile, or else i wouldn’t be posting here. Or maybe I empathize with them, and then ask - why do you tolerate this kind of service?So anyway, i’d like to make the change, and would also entertain ATT.I happen to like the way the house looks w no cables hanging off it, but aesthetics will take a #2 to the real #1, which is a need for internet. I would say that TMo does not deliver, you know, the internet, no matter the # of times I reset, call customer service, try a different window, swap devices. TMo really needs to give the Customer Service reps in the Philippines specifically a bonus, they have managed to save me from leaving so many times, but Tmo is not exactly givin
My account was somehow deactivated after a conversation about the first month being free. A great agent “Lorenzo” restarted my wireless wifi service. When I tried to make my payment the CC that was originally connected to Autopay had been deleted or removed. I made a single payment then reinstalled AutoPay. Checking my up coming billing it showed an extra $5 payment added each month as if the Autopay was NOT working. It says it is. Any help would be greatly appreciated.
How do i get T-Mobile let me out of my plan with out paying for my SO CALLED FREE PHONE, I have dropped calls over and over and or have no service, Spent 20 years with Sprint and now that T-Mobile bought it service has been bad. they told me i had to pay $299 per line to get out, This was a we will give you a Free phone to sign up with us.. Help, I have full filled my part by paying my bill every month with question. they are not full filling their part of suppling service as they said they would
Hello, I have TMO Home Internet plan as well as the phone plan. My phone plan does not include Unlimited data usage. When I subscribed to TMO home internet, the sales person told me it is compatible with MMS messages. I was excited since the Home Internet would be compatible with MMS and I wouldn’t need to use my data for my phone which is limited. Well, it does not work. I am using Message app and also Textra app for my Android device. Both says I need to turn my mobile data to receive message or download a file sent via MMS. Please Help. Thanks.
I noticed that when I will FINALLY be able to set up 2FA, I am restricted to using low security methods save for app based, and then I can only use Google Authenticator. What I am asking is if this could be changed so that we can use other apps like Authy, Proton Pass, and better yet, hardware based methods like YubiKey? If ye want to BE the best, then do the things that MAKE ye the best.
I've been attempting to start new service with T-Mobile for over a week now. Here's the problem. I had an account with Sprint many years ago. In 2018 I divorced my ex and left Sprint. My ex-wife kept the account with the intent to put it in her name. Fast forward a few years. I've been with AT&T. I want to go over to T-Mobile but are not able to because of that old account. My ex "thought" she had taken care of this. This week we worked on this with Customer Service. I was called by a T-Mobile rep and was told that the matter was resolved and that I could continue setting up new service. I worked with a rep to set up the whole package for new service. I was told, to continue I'd have to pay off my AT&T phones first. Thinking this matter with my ex was fixed, I went ahead and spent $1400 to pay off the phones. I went back to T-Mobile to continue the process only to find out tonight that the matter with my ex still exists. I'm now $1400 in the hole and unable to esta
I am currently with Fios and have their Gig Connection but never reach those speeds due to my home WIFI system being a few years old but still pull 200 MBPS.My question is can I connect T-Mobile’s system to my home Wifi? As my house is older made of solid stone and brick so a traditional one station broadcasting will not work due to the thickness of my walls.As well, are there any data limits? We watch a lot of streaming and for work I move around large files to and from my office server. I do not want to be working and then slowed down.
I am unable to bill my Bill Details for the last 2 weeks, I was able to see it always on the Sprint Page. Now that I must use T Mobile page, it states information not available. I must have the breakdown for all the lines on my account. When will this be available. Very unhappy.
My wife and I became costumers of T Mobile in June. We also got internet service. As of today, August 12th, we have gotten a second gateway for internet since June. It still keeps lagging, and it still keeps going offline. What should we do? We have looked at reviews of the internet, and the internet reviews aren’t very good. We plan on keeping our phone plan. It keeps disconnecting and throwing up error code WAN002. What should we do about our internet?
I used to have my TMobile bill on auto-pay via my credit card. With no explanation, I was told I couldn't use my credit card, I had to use my debit card. Now, why would any fool give access to their checking account to a company to debit whenever they felt like it?
13 year our business has been with T-Mobile but this latest problem has us on the verge of moving. So this is a last hail Mary to see if we can find a fix.Over the last month two lines get the same problem “ unsent txt... change to SMS or RCS...”. It will come in 10 to 15 minutes after sending a txt. Some times the txt will send but take two or three hours before it is received. This problem happens randomly, so not all the time. And it happens with full bars or not full bars, It happens on Wi-Fi or not What has been tried: 5 times and hours on the phone with T-Mobile tech support. uninstall txt AP, tried a different AP, cleared cashes, reset network settings on both phones.Any thoughts?
I was offered an Echo device when I signed up for Home Internet service. When I went to place the order, the code is invalid. I made such comment on the survey I was asked to fill out. I even received an email response from Bountem Souryasack expressing regret and asking for feedback. Once again, I explained the redemption code was invalid for the free Echo device I was offered. Two weeks later, nothing. If T-mobile has no intentions of fulfilling offers, then why offer to begin with? I didn’t ask for it, it was offered.I guess we will see
I just received my KVD21 Home internet. And I have no idea what I'm doing. How do I get an Internet Line Number? The device connects, but I have no internet connection. Please help. I work from home and have been down for 3 days due to switching Internet providers. Please help me get back in the game! Thanks in Advance!
I went to 18th ave in Brooklyn, NY to switch plans from Att to T-Mobile. I had 4 lines and wanted new phones. It was quite complicated. The staff there Lewis Fields was extremely helpful and patient. He literally spent like 4-5 with me. Explained all the perks that were available. I have to write this review and express my gratitude!!! Turns out this man speaks 3 languages. Many of the customers that day were looking for him. I am so glad he was my salesperson that day. I will definitely refer my friends and family here. Thank you Lewis!!! T-Mobile please give this man a BIG RAISE. He absolutely deserves it !!!
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