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4919 Discussions
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heleng1347Novice
posted in T-Mobile.com and T-Mobile App
defective phone

I started to file a claim with Assurant. But now i’m not sure that’s the way to go. Yes i do have a cracked screen but the issue that i’m concerned about is that my phone gets hot even when i’m not using it and it doesn’t matter what the battery life is ,it will turn itself off. (i assume it might be a safety precaution,since it gets hot). but then I have to recharge it because it will be dead. And since this started happening the back of the phone is starting to come off (unglued). What should I do ? 

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7 days ago
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MM123First activity
asked in Accounts & Services
Any realistic way to get customer service's attention?

I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I’ve called about this at least 6 times, been promised each time that it’s being “escalated” and that someone will get back to me. No one ever has.Is there some way to get the attention of a competent person to resolve customer service issues? I’m ready to jump ship, that’s for sure.

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syaoran
Pillar
7 days ago
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jonathanjoneFirst activity
asked in T-Mobile.com and T-Mobile App
Need Help! T-Mobile Wi-Fi Connection Issues on AI-Powered Laptop (T-Mobile High-Speed Internet Gateway 5G 2.0). Any Advice?

Hey T-mobile team,I’m having some serious trouble getting my AI-powered laptop to maintain a stable Wi-Fi connection using my T-Mobile High-Speed Internet Gateway 5G 2.0. The connection keeps dropping every few minutes, and sometimes it won’t even connect at all. I’ve tried basic troubleshooting steps like restarting the gateway, resetting network settings on the laptop, and even updating the drivers, but nothing seems to work.Has anyone else had a similar issue using T-Mobile’s High-Speed Internet Gateway 5G 2.0 with AI-powered laptop devices? Is there a specific setting I need to change, or could this be a compatibility issue? Any advice or tips would be greatly appreciated!Thanks in advance!

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syaoran
Pillar
7 days ago
S
SeverianNovice
posted in Accounts & Services
why i cant brink the mesagge

I cannot receive messages on the authentication number from sources other than those from t-mobile

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S
7 days ago
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info_bansNovice
asked in Accounts & Services
Older Usage information not visible

I am not seeing line usage info for duration between Sep2022-Feb2023, is there a way to get that?

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gramps28
Pillar
7 days ago
F
Fatma IbrahimNovice
posted in Billing
My bills balance are wrong and tooo much

I try to contact T-Mobile company to find solutions to my problem…I have been payed high bills for 4 or 5 months and I see that is too much to pay too much money..I pay as the same amount as I payed before I finished the devices balance!!What's wrong with you??? Please try to fix my problem or contact me as soon as possible!..

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F
7 days ago
K
kenwassnerFirst activity
asked in Accounts & Services
auto pay

Debit card supplied not used discount denied 

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syaoran
Pillar
7 days ago
T
tegoetzFirst activity
asked in Accounts & Services
T mobile Magenta Portal has taken over my Chrome browser

My Chrome icon on my Samsung phone has been taken over by something called Magenta Portal. Chrome icon no longer shows up by itself, but shows as a little icon within a larger Tmobile Magenta Portal icon. I cant find Magenta Portal in my apps to delete. I can find Chrome, in my apps but not an option to delete Chrome such that I could reload it without it being poisoned by Magenta Portal. How do I get rid of the Magenta Portal stuff. BTW, I have had T mobile plan for years, and have not switched recently to their Magenta plan.  

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syaoran
Pillar
8 days ago
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SusanWentzNovice
asked in T-Mobile.com and T-Mobile App
phone numbet

I am an internet customer and was assigned a number to use when on the T mobile web site but it doesn’t work. When asked to enter the number I get an error message saying it isn’t correct. How can we fix this? 

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syaoran
Pillar
8 days ago
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punkrockkidlelaNovice
asked in Accounts & Services
suspended

it never tried taking my payment out and i forgot when i needed to pay the second part of my payment plans because this month has been crazy. why am i being charged an extra $20 for a suspended line? yall could’ve emailed earlier in the day to give an extra heads up. then if i call to talk to someone they are going to charge an extra $10 or so to be able to assist me 

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syaoran
Pillar
8 days ago
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Shivaria WNovice
asked in Billing
Sorry I changed over from ATT

I was with ATT for over 20 years. Recently, a couple of family members changed over to TMobile.  So I thought why not.  But from Day 1 it has been a nightmare.  Besides the fact that there customer service agents are taught to never put a manager on the phone,  Now I have to deal with these phone issues every single month (several times a month).  They never price locked.   No matter what they told me.  I was told that I would receive a plan for 60 dollars a month for 2 lines.  The first couple of months, I received a bill for 4 phones lines and never could get that off no matter how many reps I spoke to.  To appease me they handed me a 20 dollar credit off a 135 dollar bill.So far, since day one I have over paid probably about 200 dollars, and that’s alot to say since I’ve only been with them for about 3 months.  Then I put an international plan on my phone for an extra 15 dollars.  They never added that on until after I finished the calls. So I got charged for the international plan

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9 days ago
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WTrendleNovice
asked in T-Mobile.com and T-Mobile App
Internet is connected but there is no gateway?

I am trying to set up a separate network on my home internet. The baby monitor we have needs to operate on 2.4Ghz.I am on the T-Life app and it when I go to Manage Internet, it asks if my gateway is set up. I said yes and it takes me to the screen telling me to reconnect. I go to the Wifi Settings on my phone, log out, log back in and go back to the app. And there’s no changes. I can’t go past this screen. I put in my IP address to log in as an administrator and it took me ot the T-Mobile Gateway Home and this is what it is showing me  So I decided to select Set Up My Gateway, completed everything and it took me right back to the T-Mobile Internet page on the app where it wants me to connect to the Wi-Fi even though I am already connected.Very confused as to what is wrong and what I’m doing wrong here.

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9 days ago
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MaksymNovice
asked in Accounts & Services
Online account

I’m staying out of USA now and my cellphone number is not working in rouming, and I can not get a message to proof access to my T-Mobile account , how can I fix it?

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syaoran
Pillar
9 days ago
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CantWait2LeaveThisCarrierNovice
asked in Accounts & Services
Why does Tmobile customer service stink so bad?

In every facet.  Phone, home internet, and the money card.  I’ve been a customer for 3 years.  No major issues until a month ago.  Now it’s like T-Mobile hates me.  I’m disabled.  My home internet router went out.  To return it will cost me $80 in rideshare fees.  Does T-Mobile care? Not one bit.  Nevermind I have to take from my food budget to do so.  I’ve been lied to.  Hung up on. Just flat out ignored.  I opened a chat with T-Mobile money card support 12 hours ago and haven’t received a single response.  The new router I was sent has locked me out of the admin options.  Needs an admin password and the one that is its default password will not work.  T-Mobile says reset it.  Again.  To do so means my security cameras which are already mounted to my house must be reinstalled.  T-Mobile wants a disabled person to risk injury to do so because they have no clue what they are doing.  I’ve learned the hard way that T-Mobile HATES disabled people.  I spent over two hours on the phone with

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C
9 days ago
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whatyouspeakNovice
asked in Accounts & Services
Billed for 10+ months on a phone that tmobile has ack I returned

title says it all, just trying to get this out there … because their support is trash.  everytime I call they say we promise to fix this blah blah … it’s been 10 months since i returned the last iphone that was released and they are still charging me $50/mo on that … there’s even a new iphone out it’s been so long.  anyways i dont know what this will do but i wanted to get something other than their useless support working … thanks for listening and if youre tmobile FIX MY ACCOUNT!

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syaoran
Pillar
9 days ago
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CeSendlerFirst activity
asked in Upgrades and Orders
UPS Damaged phone

My question is simple. I have called customer service 3 times today and UPS twice. I sent back a pristine Iphone 13 max in exchange for the 16. When the phone arrived to T-Mobile I get pictures of the device showing a cracked screen that was not there before I sent it.I have been a Tmobile customer for 7 years never had an issue. However, I was told by T-mobile they couldn’t do anything, and UPS tells me, I can’t do anything T-mobile has to file the claim. T-mobile won’t file a claim because they “can’t prove” the phone was damaged before it was sent. That makes sense, however if you look at my account there is proof that if I sent a cracked device back in the past, I am very up front about it. Case and point I did it with a S22 that i cracked right before I upgraded. Now the drop in value of the Iphone went from 300 to 140. Over 50% of the trade in value and there is apparently nothing I can do. 160 may not seem like a lot, but i mean that most of my monthly bill. I am very discourage

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10 days ago
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stammbrFirst activity
posted in Upgrades and Orders
What the heck is credits on the account?

So, I went to upgrade my phone and get the trade in value of only $300, but to upgrade it is going to cost me $700! That is just one phone to upgrade. When I called to find out what is the benefit of trading my phone in when I am only getting $12.50 credit each month then have to pay $700 to upgrade. I was told the reason it is $700 to upgrade is because I don’t have any account credits? And, they use credits to lower the cost of upgrade, and you get them from paying your bill, payments on your things, etc My bill is current and not due till tomorrow….and I only have one device I am still paying for...How in the hell do I get more credits so I do not have to pay $700 to upgrade! WHAT IS THE POINT OF TRADING IN MY PHONE AT THIS POINT! I could sell it on Facebook for $700. The worst part about all of this is that I can switch all three of my phone lines two of the likes with the Galaxy S24 Ultra and one with the iPhone 15 and it is only going to cost me $380 to switch, and they are givin

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10 days ago
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DodoheadFirst activity
asked in Accounts & Services
Bill

Why has my bill gone from 70.00 to 80.00 monthly?

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C
10 days ago
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jonathanjoneFirst activity
asked in T-Mobile.com and T-Mobile App
Facing Issues with Software Solutions and T-Mobile Product - Any Advice?

Hello everyone,I'm currently facing some challenges with my software solutions while using the T-Mobile 5G Home Internet service (version 1.0). Specifically, I’m experiencing issues with connectivity and integration with various applications.Has anyone else experienced similar problems with the T-Mobile 5G Home Internet service? If so, what steps did you take to resolve them? Any insights, tips, or advice would be greatly appreciated!Thank you in advance for your help!Best,Edric

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J
10 days ago
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jonathanjoneFirst activity
asked in T-Mobile.com and T-Mobile App
Facing Some Issues with Arc Intel and T-Mobile Product. Any Advice?

Hey everyone,I’m currently experiencing some issues with my Arc Intel A750 GPU when using it alongside the T-Mobile 5G Home Internet Router (Nokia 5G21 Gateway, Firmware Version: 1.2103.00.0117). The main problem is that during high-bandwidth activities like streaming or online gaming, I encounter random connection drops and occasional screen flickers. I’m not sure if it’s a compatibility issue between the GPU and the network device or something else entirely.I’ve tried updating the Arc Intel drivers and resetting the router to factory settings, but the issue continues. Has anyone faced similar challenges using Intel Arc GPUs with T-Mobile products? If so, I would really appreciate any advice or tips on resolving this!Thanks in advance for your help!Jonathan Jone

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J
10 days ago
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SummerBlossomsFirst activity
asked in Accounts & Services
How to connect with T-Mobile agent WITHIN THE USA when I call 611

I’ve been with T-Mobile since 1999 - 25 years. I need to make changes to my account, and be sure I’m on the best plan for me.  When I call 611, I’ve had to wait ½ to 2 hours, and then get an agent in a foreign country that barely speaks English.  This has happened 3 times tonight.  My experience from past situations like this, is that they don’t understand me fully, I don’t understand them fully, they mess up my account, and I have to make multiple calls to straighten things out.    IS THERE A WAY TO BYPASS THE “RANDOM” COUNTRY SELECTION, and actually speak to a representative within the USA?  They formerly had a Customer Retention Dept or Customer Loyalty Dept, and they were always on this continent and were completely knowledgeable and competent.  Now, no matter what I say when I call in, they tell me I cannot speak to a T-Mobile agent within the USA.   Does anyone have a fix for this?

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10 days ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services
Discounts for Military & VeteransBlog

Today we celebrate and honor all military veterans that have served in the U.S. Armed Forces. We are proud to support Veterans and their families with our recruiting programs, employee networks and the T-Mobile Magenta Military rate plan.Benefits for Vets. It’s tough to truly understand what our veterans and active duty military have been through and thoroughly express how much we appreciate them. T-Mobile shows veterans love the best way we know how: Through our career services, partnerships, and plans. T-Mobile is committed to hiring 10,000 veterans and military spouses by 2023. T-Mobile partners with The Mission Continues, Hiring Our Heros, FourBlock Online, and other organizations that are dedicated to veterans and military. Veterans and active duty military serve us, so we want to return the favor to them. This is a friendly reminder of how we take care of our military customers through plans and services.T-Mobile Military PlansMagenta Military – Giving our military customers unli

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10 days ago
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allyhajjarNovice
asked in Upgrades and Orders
Need account access from owner

The account owner said they haven’t received a text asking for them to give me access. How do I get TMobile to resend the account access request to them so that i may upgrade my phone?

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syaoran
Pillar
10 days ago
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bearcatterFirst activity
asked in Accounts & Services
T-Mobile email contact for refund

I despise doing business on the phone. You can’t half hear or understand each other because in most cases, you’re talking to another country thousands of miles away and the rep speaks English as a second language. I also think account details over a phone is less secure.I want an email addy for T-Mobile CS. They have mine, I should have theirs. I don’t belong to any social media.My wife and I rolled over from Ntelos to Sprint to T-Mobile. She had maximum service working from home. She paid the account waaaaay ahead. She died over a year ago. I now have rock bottom service with a flip phone. I might make one call per month, and receive 5-6 mostly junk. My bill averages $4 and change. The negative balance is enough to cover me for decades. I’m in my sixties. I need 3/4 of it refunded to my autopay account info. I need the money.How do I go about getting that refund? Do I use one of the exec email addys I found online, or is there a more generic CS address I haven’t found yet? I could cre

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10 days ago
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lladnarkFirst activity
asked in Accounts & Services
How to contact support via text or chat

How do I contact support?  I was having my “Free Trial” of home internet cancelled and they cancelled my primary line instead.  It dropped the support call and immediately kicked me out out my account.  My phone can make emergency calls only.  Cannot call 611. My online account no longer recognizes my phone number.  Cannot link the account to my email due to account verification going to the phone they just turned off.  I don’t have another phone to call.

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L
11 days ago
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