Okay, thanks for keeping me posted. We will need to wait on engineering to update that ticket for you. My apologies you're still having trouble, but I'm glad you have the ticket filed.
Okay. Thanks for letting me know. Intermittent issues like this are tricky, but not impossible to get a handle on. Since it's happening in multiple areas and you've already replaced the phone, the engineering ticket would be the best route.I'd never ask you to lug around a suitcase full of diagnostic equipment. (That's not the most conventional way of troubleshooting.) What can help is keeping track of some specifics. Dates, times, numbers, and locations you've gone to when this happens should be enough. I understand that's not the easiest thing to track, but examples this detailed will help our engineers narrow down what's going on. What I can do is run this by some of my internal folks to have this checked on your phone. I sent you a private message you can get to by clicking this link: https://support.t-mobile.com/inboxReply with the information listed there and I'll pass it along to have this looked at further. This way, we'll tackle the phone side and the network side. I want to g
Hey @marcaronson408 I'd like to help clear up these audio troulbes you're having. Does this happen when you're calling a specific numbers? Also, does this happen right away, or after you've been on the call for a while? Let me know if the replacement phone fixed this for you and we can continue with some other steps. Thanks.
Good question @apple4 and thanks for asking.Yes, your bill will show both your call and text history. Keep in mind, it'll only show the number you text, not the actual message. Another thing to keep in mind is that the bill can be seen online. You'll need to wait a few days after your bill closes, but it can be seen in your MyT-Mobile.com account as well.Print or view your T-Mobile bill
Awesome sauce! I'm glad that worked. Thanks for keeping us posted! 😊
Hey @tidbits has a good suggestion with uninstalling some apps. Were you able to find the one that may be causing this?
Awesome question @misquez2009 and thanks for posting it.You'll need to Community-2153 and speak with Customer Service to change your number. I also recommend that you check out our Change your phone number page. It's got some information you should know before you do this.
I think you should. I feel like you need a trouble ticket so our engineering team can look over what's happening with your connection. We just have to get it filed for you either through Tech Support or T-Force.
Wow, is it still giving you the same error message? I'm not able to get to your account but I did check and we haven't been getting any official news about data not working there. I know we last left off with a Trouble Ticket that was filed for you. Instead of calling, are you able to run this by T-Force to track down that ticket?
Hey @shanmuga.The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.
Hmm that's a little odd. I did some checking on this and didn't find anything going on with the payment system. Are you able to try making the payment using the automated system or the MyAccount app?
Hello, and thanks for the update. I appreciate you testing your sim in another phone. If the data's not working in Canada only, then this would be something network engineers would look into. Are you still working with T-Force to file a trouble ticket? If so, did you mention that the data troubles are while you're in Canada and it's happening on another phone too?
Greetings and thanks for posting.If you need to remove a line from your account, you'll want to Community-2153 and speak with our Customer Care team. They'll have access to your account and can make the changes needed to take that line off of your plan.
I agree that this needs to be looked into deeper. I'm curious, did T-Force give you any additional instructions after they told you to call in? Tech Support does have a way to reopen the most recent ticket depending on how long it's been closed.Normally if it a ticket comes back with no trouble found, it usually means it's something with the phone. I know you tried using another phone, but in order for that to show on the network side, you'll need to make a call on the second phone first. What you have to do is put the sim in another phone, make a call first so it shows on our end, then try using the data service. If it still doesn't work, we can reopen the ticket and engineers will be able to see that the data isn't working when you tried using another phone. We can also have Tech Support reference the previous tickets after a new one is filed so engineers know you've been dealing with this for a while. We don't have the tools on the forum to escalate a ticket but Tech Support and T-F
This could depend on when you started your Simple Choice plan. There's a small paragraph that explains the differences with the Simple Choice plans based on when a customer signed up on our Simple Choice Plan page.If you have questions about exactly when you started service, you can Community-2153 and speak with customer care.
Thanks for posting @piperoni!Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.
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