Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 100 Discussions
  • 384 Replies

100 Discussions

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tbjeffFirst activity
asked in Streaming on Us

Now we get the "benefit" of watching Netflix ads? great...

Got the notification that Netflix plans will change at the end of the month with many new great “features” like advertisements. No thanks. I'd rather give less money to T-Mobile and get no Netflix.

11
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2 months ago
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AxelGaertnerFirst activity
asked in Streaming on Us

No discount for Netflix?

I’m paying $15.49 for Netflix Standard with T-Mobile. Netflix offers its Standard for $15.49. Why am I not getting any benefit / discount from T-Mobile for Netflix? T-Mobile states that Standard is a $20.50 value, but that doesn’t seem to be right. (I am ONE Plan Military). 

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4 months ago
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Norm KeytFirst activity
asked in Streaming on Us

Netflix on Roku

How do I use my TMoble Netflix account on my Roku?  Netflix does not recognize the login attempt when I use my TMobile log in. 

1
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4 months ago
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CapnChuckFirst activity
asked in Streaming on Us

Netfix Basic Go5g+ Duration

I have 4 new phone lines with the Go5G+ plan and just activated the Netflix Basic promo plan. But nowhere can I find how long this FREE promotion lasts. Is it for a limited period of time? 

2
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5 months ago
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IDGARZAJRFirst activity
asked in Streaming on Us

Home Internet promo not honoring 6 mo Apple TV with Essentials plan.

I have had an Essentials Plan for a while and recently added Home Internet Service with the Bundle promotion.  Unlimited 5G Home Internet Plans | T-Mobile 5G Home Internet The promotion below clearly states that Essentials plan with Home Internet includes 6 months of free Apple TV+ On Us.  The agent who signed me up even sent a text message to claim the 6 month subscription.  The redemption code in the text was not recognized by Apple TV site.  When I called TMobile support to get a valid code, they are now saying that the Essentials plan does not qualify for the 6 month Apple promotion and that they cannot generate a valid code for me.The web page clearly says it is included, but support says there is nothing they can provide.What are my next steps?  

0
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5 months ago
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Karlie2018First activity
asked in Streaming on Us

Hulu account

Received an email that my Hulu account was placed on hold a while ago.  Trying to login to Hulu now and it won’t let me.  This is a free Add-on to my T-mobile account.  How do I get logged in now? 

3
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Pillar
5 months ago
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DrkHrtFirst activity
asked in Streaming on Us

Netflix on us issue

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t

3
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3 months ago
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jlh80First activity
asked in Streaming on Us

Paramount+

Is T-Mobile still offering the free Paramount plus for year promotion?

3
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9 days ago
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Willtrouble2000First activity
asked in Streaming on Us

Change Netflix account for benefit

How do I change the Netflix account included under my benefits?  Do I need to cancel the benefit then re-subscribe?

1
gramps28
Pillar
6 months ago
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S24D590First activity
asked in Streaming on Us

Apple TV - Not working

I am not able to use Apple TV On-Us even though it says I am active on my account.  I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.   Anybody else had similar problems or know how to get it easily resolved?

9
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22 days ago
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GrampaSteve2023First activity
asked in Streaming on Us

MSNBC Live

I have T-Mobile Internet with a Fire stick for tv. How can I get MSNBC LIve news channel?

2
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6 months ago
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GodcallsmehisFirst activity
asked in Streaming on Us

MTV

How can I stream MTV with T-Mobile internet carrier? The next season of the Challenge starts soon and streaming is my only way to watch it

1
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6 months ago
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VirginianFirst activity
asked in Streaming on Us

Does T-Mobile's Netflix login work for Roku?

When you sign up for free Netflix Basic w/ T-Mobile, do you set up Netflix password/login for Roku, or do you have to cast Netflix from your iPhone? Will Netflix operate on my Roku (which uses my Fios service)? Do you get sent a lot of promotional text messages from Netflix after you sign up?

4
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6 months ago
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MfmorFirst activity
asked in Streaming on Us

Which Tmobile plans offer Netflix?

I saw some T-Mobile plans come with Netflix free. But which plans offer the Netflix? I could not find a list of all plans Netflix is provided. 

1
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7 months ago
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Kay1787First activity
asked in Streaming on Us

apple tv

I have been waiting for a month for my apple tv activation code, it just keeps saying we are processing. But on T-Mobile it says my account is active 

1
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7 months ago
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rdogFirst activity
asked in Streaming on Us

Apple TV+ Issues

I have a Magenta Max55 plan which offers Apple TV+ as a free subscription. I activated this and downloaded the app on my LG TV. I used the 6 digit code to access Apple TV and got into the programming. However, the menu says Apple TV+ Free for 7 days and then $6.99/month after that. It’s supposed to be free. Do I need to call TMobile? Apple? Help!  

1
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6 months ago
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dgwFirst activity
asked in Streaming on Us

setting up Netflix Basic

Hi, thanks in advance.  I just switched us to a two line Go 55 account which qualifies us for free Netflix Basic.  I have Netflix “activated” in our T-Mobile account.  I have an existing Netflix account which I haven’t used in a year.  Neflix recognizes me, but it asks me to sign up for one of their paid accounts and doesn’t have an option to choose T-Mobile Basic at login.  Do I have to pick a paid plan and add my credit card?  If so, will I be able to switch that afterwards to the T-Mobile Basic account.  I’ve been on the T-Mobile support site and can’t find this specific information. 

1
gramps28
Pillar
7 months ago
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KcstephFirst activity
asked in Streaming on Us

netflix on us

I just signed up for Neflix on us and my Bill went from 206$ to 222$. Will this change? 

1
gramps28
Pillar
7 months ago
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SamfromDEFirst activity
asked in Streaming on Us

appletv+ android

Support says I have to have an apple phone in order to get the apple TV on us promotion.The website doesn't say that. But I don't get the text verification code to start the process.Somewhere in the fine print says I have to have iTunes apple media services account. I even have an iPhone that doesn't have a number, but support says they have to activate it.sounds like bs

3
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8 months ago
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kangwangFirst activity
asked in Streaming on Us

Apple TV+

I activate Apple TV+. But I didn’t get any login information. How can I use Apple TV+ service?

0
K
8 months ago
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mike2023First activity
asked in Streaming on Us

Netflix Basic? Go5G Plus

I just signed up with T-Mobile and have the Go5G Plus (1 line). Promo says includes Netflix Basic (1 screen, 9.99 value). Following the prompts, when I go to Netflix, Basic is not an option. I have read it was discontinued but still available for T-Mobile. The other options are ad supported (6.99) and Standard (15.49). I didn’t have a Netflix account previously and it doesn’t seem to show that it is connected to my Netflix account in spite adding it on my T-Mobile account. Any suggestions?

3
gramps28
Pillar
8 months ago
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HerMajestyFirst activity
asked in Streaming on Us

I activated the Apple TV on us offer but I already paid for a year

I bought an annual subscription for Apple TV in March 2023.  i moved my cell phone service to TMobile in August 2023 and activated the free three months.  It looks like it worked and TMobile found my Apple TV account but how do I get the credit for three months ?  Or will my subscription be extended for 3 months ? Thanks. 

1
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8 months ago
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abernakiFirst activity
asked in Streaming on Us

Tidal going away but no text for replacement

Got an email from Tidal that Sprint/T-mobile is no longer covering the service.  Have not received a text from T-mobile on replacement?

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8 months ago
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surf tippersFirst activity
asked in Streaming on Us

Won't let me cancel Paramount+

Website won’t let me cancel Paramount +.  Is this even possible on the T Mobile website??  Followed suggestions I saw on line and all suggestions take you to manage add ons which comes up blank on the website.   

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9 months ago
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algn2First activity
asked in Streaming on Us

Enabling other phone in my account to use Netflix without giving login and password

I have 2 phones on my TMobile account. the account also has Netflix standard, enabled for 2 streamers. I can login to my Netflix account using my phone… no problem.So now, I want to enable the other phone (an iPhone 14), that’s in my account to be able to use Netflix as the 2nd streamer. When the Netflix app is started on the other phone, it prompts for a login.Question:  Can I enable that other phone WITHOUT having to give my Netflix user account and password??  I thought that the app would just show a number I can validate to enable the 2nd phone.   

3
gramps28
Pillar
6 months ago
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