SyncUP and IoT
Wearables, asset tracking, and more!
- 167 Discussions
- 737 Replies
I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.
Hello community, I would like to know if other people is having the same problem. My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature. My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?BRJaime
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00. Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?
I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?
I need this hotspot to allow me to moniter my cabin 300 miles away. I get a good connection from the cell phone tower in view from my cabin. I would like to be able to turn it on when I need to access what ever I have connected to the Wi-Fi .And then turn it. off
My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.
My neighborhood has T-Mobile coverage, but it is very poor. I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house. Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this? Will it work?
Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.
I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.
Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends".
Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!
I recently installed a sync up drive in my car, and am having the following issues:1. It stopped reporting trip data shortly after the first couple days.2. I get frequent disturbance notifications especially when I'm driving the car.3. The GPS location for where the car is parked is frequently off by several blocks. It seems to report a traffic light, or intersection stop some distance away from where the car is actually parked.4. Hotspot seems to be working ok.Contacted tech support which reset the device remotely. Worked for a day or so, and then the above issues reappeared. The only way I can get it to work properly is to unplug, and replug the device after several minutes before I start the car. It then works for a few hours, and then the issues reappear.Is this a buggy device? What's the fix?Thank you!
I recently purchased a T-Mobile 5G hotspot. The problem I’m having is, when I turn it on it boots fine but is VERY slow to connect to the internet. I get at least 3 or more bars (usually 4 or 5) of 5G service, but the checkmark next to the globe stays an X with no internet. If I power cycle the unit it will sometimes connect right away but not always. Is this normal?
I just added Mobile One to my account for a tablet. When I connect to the internet tethered....my download speed is ONLY:0.71Mbps download0.51Mbps uploadWhy am I paying SO MUCH? I was advised by TMobile to use their tablet as a tether for internet. What's the point? Dial up is faster!!! Now I can't even access my account as TMobile account access suddenly went down earlier today and has not been fixed!!!
I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?
My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches.
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