SyncUP and IoT

Wearables, asset tracking, and more!

  • 167 Discussions
  • 737 Replies

167 Discussions

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tomodallasFirst activity
asked in SyncUP and IoT

Can't Access Some Websites via hotspot

I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.

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2 years ago
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loco_herreroFirst activity
asked in SyncUP and IoT

Timex FamilyConnect having problems charging

Hello community, I would like to know if other people is having the same problem. My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature. My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?BRJaime

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2 months ago
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Birb3000First activity
posted in SyncUP and IoT

Sync Up Kids Watch Offline AGAIN

For the second or third time this week, it goes offline. Anyone else??

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1 month ago
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Bird4343First activity
asked in SyncUP and IoT

kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc… 

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2 months ago
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magenta5390290First activity
asked in SyncUP and IoT

Register the booster

please could you help me by register my booster t mobile 4g Lte signal booster which I received from you

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2 years ago
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magenta2712237First activity
asked in SyncUP and IoT

Sync Drive critical battery

I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00. Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?

28
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9 months ago
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magneto4794170First activity
posted in SyncUP and IoT

How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?

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2 years ago
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sakaleitaFirst activity
posted in SyncUP and IoT

Can I turn ON and/or OFF my hotspot remotely?

I need this hotspot to allow me to moniter my cabin 300 miles away. I get a good connection from the cell phone tower in view from my cabin. I would like to be able to turn it on when I need to access what ever I have connected to the Wi-Fi .And then turn it. off

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9 months ago
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magenta5768165First activity
asked in SyncUP and IoT

Clear DTC Codes/Check Engine light thru SyncUp

Is it possible to reset the Check Engine light on the car thru the SyncUp device ?   I have fixed the problem and need to clear the codes to make sure they dont come back. If so, how do I do it ?

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2 years ago
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cjdad71First activity
asked in SyncUP and IoT

syncUp kids stuck in silent mode

My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.

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16 days ago
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mystagogueFirst activity
asked in SyncUP and IoT

Does T-Mobile CellSpot work with Mint Mobile?

My neighborhood has T-Mobile coverage, but it is very poor.  I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house.  Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this?  Will it work?

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2 years ago
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aaron42mxFirst activity
asked in SyncUP and IoT

How do I delete the data files on my syncup drive?

‌I can't seem to find a way to delete the trips stored in my syncup device. Is there a way to do this?

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1 year ago
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MrsPiniliRookie
asked in SyncUP and IoT

T-Mobile® SyncUP KIDS™ Watch (Sprint)

Hello,Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.” I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.

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11 months ago
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melissamFirst activity
asked in SyncUP and IoT

Kids Synchup Watch won't charge

I got my son a synchup watch about 5 weeks ago. He has barely used it because he is on Summer break and home with me. It won’t charge. The charger has been in the same place since we got it. No damage to the watch. Naturally, I didn’t put insurance on it, since it would be the same price as the watch anyway. So, now I’m stuck with this line and no device.

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Pillar
1 year ago
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ZSMAMMAFirst activity
asked in SyncUP and IoT

SynchUp watch calls not working

My daughter's watch will not make or receive calls. Has anyone else experienced this. It can send/receive texts, but calls fail or when I call her the watch does nothing. Defeats the purpose of even having it. Will be returning of this isn't remedied. 

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8 months ago
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spiffykyleFirst activity
asked in SyncUP and IoT

SyncUP kids watch won't accept incoming calls

Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends". 

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1 year ago
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rvhaulerFirst activity
asked in SyncUP and IoT

Need charging cable for SyncUp Tracker

Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!

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4 months ago
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alybabaFirst activity
asked in SyncUP and IoT

Sync up drive not reporting trips

I recently installed a sync up drive in my car, and am having the following issues:1. It stopped reporting trip data shortly after the first couple days.2. I get frequent disturbance notifications especially when I'm driving the car.3. The GPS location for where the car is parked is frequently off by several blocks. It seems to report a traffic light, or intersection stop some distance away from where the car is actually parked.4. Hotspot seems to be working ok.Contacted tech support which reset the device remotely. Worked for a day or so, and then the above issues reappeared. The only way I can get it to work properly is to unplug, and replug the device after several minutes before I start the car. It then works for a few hours, and then the issues reappear.Is this a buggy device? What's the fix?Thank you!

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3 years ago
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JT240ZHelper Level 1
asked in SyncUP and IoT

No internet on T-Mobile Hotspot

I recently purchased a T-Mobile 5G hotspot.  The problem I’m having is, when I turn it on it boots fine but is VERY slow to connect to the internet.  I get at least 3 or more bars (usually 4 or 5) of 5G service, but the checkmark next to the globe stays an X with no internet.  If I power cycle the unit it will sometimes connect right away but not always.  Is this normal?

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4 months ago
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Brown77First activity
asked in SyncUP and IoT

tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

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11 months ago
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smilnerFirst activity
published in SyncUP and IoT

slow hotspot

I just added Mobile One to my account for a tablet.  When I connect to the internet tethered....my download speed is ONLY:0.71Mbps download0.51Mbps uploadWhy am I paying SO MUCH?  I was advised by TMobile to use their tablet as a tether for internet.  What's the point?  Dial up is faster!!! Now I can't even access my account as TMobile account access suddenly went down earlier today and has not been fixed!!!

10817
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1 year ago
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magenta10611991First activity
asked in SyncUP and IoT

Hotspot

I think my Hotspot on my phones have slowed down....can i just take out the sim n put it in a hotspot device will it work better...trying to find hotapot device since most wifi wont reach around where i stay...or is their a booster for hotspot...i mean i got 4g n full bars full

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5 months ago
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EdimosFirst activity
asked in SyncUP and IoT

How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it. 

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1 month ago
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MlofferFirst activity
asked in SyncUP and IoT

sync up tracker goes offline

I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

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5 days ago
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UltimateBidFirst activity
asked in SyncUP and IoT

SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

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Pillar
10 months ago
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