SyncUP and IoT

Wearables, asset tracking, and more!

  • 182 Discussions
  • 784 Replies

182 Discussions

Z
ZMacFirst activity
asked in SyncUP and IoT

SynchUp Watch not charging

My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

9
N
7 days ago
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Birb3000First activity
posted in SyncUP and IoT

Sync Up Kids Watch Offline AGAIN

For the second or third time this week, it goes offline. Anyone else??

9
M
3 months ago
J
Jessiquita11Rookie
asked in SyncUP and IoT

school mode not responding

I just started 2 watches yesterday.. and I cannot put them into school mode. I set up an automatic schedule and it’s not activated. I also manual tried to turn it on and it says “connecting to watch.. still connecting.. not responding.” I need these modes working so I can have them use them when school starts next week!

9
J
3 months ago
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MlofferFirst activity
asked in SyncUP and IoT

sync up tracker goes offline

I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a charger and hold the power button down. It happens after the tracker has been stationary for 2-3 days. Anyone have thoughts on what causes this?

8
A
2 months ago
magentapink
magentapinkFirst activity
asked in SyncUP and IoT

1.1.1.1 DNS Service

I like using the Cloudflare's new public DNS resolver 1.1.1.1​ because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 1.1.1.1 && 1.0.0.1 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!

8
T
1 year ago
S
sspeedRookie
asked in SyncUP and IoT

contacts show up twice on SyncUP watch

My ex got my daughter a SyncUp watch and added me as a Guardian.  I also got a SyncUp watch for our other daughter and added my ex as a Guardian. On the watch my ex purchased I show up as both “Dad” and “Scott”.  I am only in the contacts once.  She can send a test to both and I receive them both.  It seems to be messing up the watch.  How can we fix that?

8
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Community Manager
7 months ago
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marlowjsFirst activity
asked in SyncUP and IoT

CellSpot not working!

I have a brand new 4GLTE CellSpot and its not working.  The power light is flashing green and the internet light is flashing orange.  I have plugged the yellow Ethernet cord into the yellow WAN port and it is plugged into my Ethernet modem.  I have contacted my ISP and they have opened up UDP ports 123, 500 and 4500 and they have placed the CellSpot into the DMZ.  What am i doing wrong?

8
S
3 years ago
C
cjdad71First activity
asked in SyncUP and IoT

syncUp kids stuck in silent mode

My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.

7
W
2 months ago
R
Robb D.First activity
asked in SyncUP and IoT

SyncUP GPS not working

The app is still saying my child is at the bus stop. I went (twice last week) to check to see if the watch fell off. Nope. Thought this watch would be a great idea to keep track of my child, but it doesn’t show their correct location even after starting the “live tracking.”  I love T-mobile for phone service, but this is the second product (the first being the abysmal internet service that I only kept for one month) that relies on their cellular network that has completely failed. We got the watch “free” from a promotion, but I would happily pay the amount to get rid of this anxiety caused by this watch. If you really want to keep track of your child’s location, find something that works, not this.  

7
B
2 months ago
M
magenta5768165First activity
asked in SyncUP and IoT

Clear DTC Codes/Check Engine light thru SyncUp

Is it possible to reset the Check Engine light on the car thru the SyncUp device ?   I have fixed the problem and need to clear the codes to make sure they dont come back. If so, how do I do it ?

7
E
1 month ago
L
loco_herreroFirst activity
asked in SyncUP and IoT

Timex FamilyConnect having problems charging

Hello community, I would like to know if other people is having the same problem. My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature. My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?BRJaime

7
J
4 months ago
S
smilnerFirst activity
published in SyncUP and IoT

slow hotspot

I just added Mobile One to my account for a tablet.  When I connect to the internet tethered....my download speed is ONLY:0.71Mbps download0.51Mbps uploadWhy am I paying SO MUCH?  I was advised by TMobile to use their tablet as a tether for internet.  What's the point?  Dial up is faster!!! Now I can't even access my account as TMobile account access suddenly went down earlier today and has not been fixed!!!

11037
W
1 year ago
T
tomodallasFirst activity
asked in SyncUP and IoT

Can't Access Some Websites via hotspot

I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.

6
F
3 years ago
E
Ebreezy83First activity
asked in SyncUP and IoT

Syncup app not working

SyncUP app not working today. Anyone else having any issues? I keep getting a message saying unable to  connect to SyncUP services. 

6
J
4 months ago
M
makindavlynFirst activity
asked in SyncUP and IoT

SyncUP Drive not reading diagnostic codes

I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?

6
E
1 month ago
M
megtimjudeFirst activity
asked in SyncUP and IoT

Attaching a sync-up tracker to a dog collar

i bought a sync-up tracker to be used to track my dog or other things. Problem is there is no way to attach it to my dogs collar. The lanyard that came with it is useless . Any ideas?/

6
T
6 months ago
T
TpikamonRookie
asked in SyncUP and IoT

Syncup Kids App Crashing with Pixel 8 Pro

Hi,I recently purchased a Pixel 8 Pro and the sync Up kids app crashes as soon as I log in. I allowed all permissions and it still crashes.My pixel 7 worked with no issues. Currently, my wife's phone works with no issues.Will there be an update to fix incompatibility with the Pixel 8 Pro?Thank you. 

6
T
1 month ago
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pink421First activity
asked in SyncUP and IoT

I can't make calls and my galaxy watch

My watch has a separate line to operate on it's own but so far, I can't make or receive call or text messages without it being connected via bluetooth to my phone.  I have the Samsung Galaxy watch and Samsung s10 phone. 

6
K
5 months ago
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UltimateBidFirst activity
asked in SyncUP and IoT

SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

6
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Pillar
1 year ago
M
magenta10611991First activity
asked in SyncUP and IoT

Hotspot

I think my Hotspot on my phones have slowed down....can i just take out the sim n put it in a hotspot device will it work better...trying to find hotapot device since most wifi wont reach around where i stay...or is their a booster for hotspot...i mean i got 4g n full bars full

5
S
7 months ago
R
randymastFirst activity
asked in SyncUP and IoT

RV WIFI system and plans

i recently purchased an RV and have been doing some traveling.  I have found that most camp ground have poor WiFi.  Speaking to a Winegard rep. And he said that T-Mobile had best plan with unlimited streaming.  Anyone use the plan? How does it work and cost.  What equipment is required? THanks, Randy

5
E
2 years ago
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bearquarrelsFirst activity
asked in SyncUP and IoT

Testdrive

After T-Mobile saying order success and confirm email what do I do

5
R
2 years ago
I
irishboym4First activity
asked in SyncUP and IoT

Will the hotspot work without a battery? Does it start automatically when power is applied?

Looking to setup this hotspot I vehicle and I want it to automatically startup and shutdown with the car.

5
N
3 years ago
J
JudiBGoodFirst activity
asked in SyncUP and IoT

how do i block directory assistance on one phone

My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone

5
W
21 days ago
M
magneto4794170First activity
posted in SyncUP and IoT

How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?

4
G
2 years ago
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