SyncUP and IoT

Wearables, asset tracking, and more!

  • 169 Discussions
  • 814 Replies

169 Discussions

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prazyFirst activity
asked in SyncUP and IoT

T-Mobile account creation

I have a SyncUP drive and installed the app as well but it does not show the total data usage and neither the router config page (192.168.0.1), so how can I keep track of the total data usage? also, with SyncUP drive phone number I couldn't setup an account as verification PIN goes to the syncup drive number and there isn't a way to retrieve it.  This restricts me from viewing my monthly bill, data usage/cap for the month and to reach out T-Mobile CSR through chat. Is there a solution to it?

6
P
3 years ago
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hilljack13First activity
asked in SyncUP and IoT

Timezone incorrect for 4GLTE CELL SPOT

I just moved to a new timezone and still need to use my in home 4GLTE Cell spot. Problem is that when devices are connected to it they show in my old timezone. When not connected the show the correct timezone. The install/setup does not have any options to getting to the internal setup of the cellspot in order to update. I have done a reset and reboot of the cellspot and nothing has changed. I also updated firmware on the router it is connected to.

16
smplyunprdctble
Pillar
3 years ago
9
99snowhiteFirst activity
asked in SyncUP and IoT

SyncUP 2

I got a SyncUP2 on a prepaid account on 5/22/19 it worked flawless for the first month. After the service ran up I added another month by call customer service. Well the payment posted and I got a confirmation email but it never made it onto the device. A week later I went to the t-mobile store and even with the confirmation number they could not find the paymen  so I added another month through them. Said the account was active and device should be workin. Well it’s not. I unplugged the device for a week and still says it’s connected. It’s been almost 3 weeks since I added a plan to the account and it’s still not workin. Tried updating the app. still not workin. Deleted the app and reinstalled. Still not working. How has the device been unhooked from the vehicle for over a week and it still says it’s connected and won’t let me remove the vehicle from the app because it says it needs to be disconnected. Well I have the device in my hand with the car literally 75miles away and it still

2
tmo_lauren
Employee
3 years ago
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rosegold1958First activity
asked in SyncUP and IoT

SyncUp Drive trip history

What has happened to trip history in the SyncUp upgrade? I can export it, but cannot access the trip history maps. Support stopped responding after I comfirmed that my phone and iOS were compatible.

6
tmo_amanda
Employee
3 years ago
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bsqrdFirst activity
asked in SyncUP and IoT

Cellular Modem in Canada

I have a Netgear LB2120 Cellular modem that works great in the US.  I am now in Canada with a "disconnected" status.  I was told it would work.  How can I fix this?

3
tmo_lauren
Employee
3 years ago
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magenta8861699First activity
asked in SyncUP and IoT

S-UP 2 wifi concern

I purchased a SyncUP DRIVE 2 primarily for the wifi access so I could check on my dog using a security cam, then I found out the wifi requires the ignition to be on, defeating the purpose.Is there a way to allow the wifi to temporarily activate when there is a disturbance notification so I might briefly check the camera rather than continually going outside to physically check on the status of my dog? Or perhaps I can request this type of feature be developed?It  seems pointless to receive several disturbance notifications over the course of an hour with no ability to quickly determine if the dog triggered the alert, or if someone is trying to enter the vehicle through windows cracked open for ventilation.

1
tmo_amanda
Employee
3 years ago
M
magenta8524159First activity
asked in SyncUP and IoT

No hotspot - authentication failed - what next?

Greetings - Have an unlocked AT&T LG V-20 working great on T-Mobile networks, except it will not authenticate for hotspot or any type of tethering. Do I need a custom APN?Thanks.

2
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3 months ago
7065664615
7065664615First activity
asked in SyncUP and IoT

What is required to have a wifi/internet device added in order to stream Youtube TV?

Want to eliminate and consolidate services. Would like to/need to add a hotspot/internet streaming device in order to watch YouTube TV on my home smart TV(s). What is required to do this and can I extend the signal to other portions of my home that are out of range?

2
tmo_mike_c
Community Manager
3 years ago
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magenta8367120First activity
asked in SyncUP and IoT

Will be able to receive Incoming Calls/Data if i am on Prepaid Mobile Internet plan ?

I am planning to buy Prepaid Mobile Internet  Plan - North america Simple choice 2GB data only plan .   But will i be able to receive  Incoming calls/sms ?

1
barcodeable
3 years ago
M
magenta8188441First activity
asked in SyncUP and IoT

Hotspot stopped uploading/downloading data

I'm currently in UAE. My T-Mobile hotspot has worked great here during visits over the past few months. Then yesterday it stopped uploading/downloading data. It connects to the local network just fine, and I get the up/down arrows icon, but no data gets transferred, upload or download, and I have no internet access.I tried turning the device on/off, manually disconnecting/connecting to the network, resetting/restarting the device, and removing/reinserting the SIM card. My plan, the local network, the location, everything is exactly the same as before. Why is my hotspot not transferring data, and how can I fix it?(FB/Twitter are not options for me, I can't call 800 numbers from outside the US, and "live chat" or "messaging" don't appear on my screen when I go to the "contact us" page while logged into my T-Mobile account.)Appreciate any support the community managers or others can provide.

1
tmo_lauren
Employee
3 years ago
S
scrapbkmomFirst activity
asked in SyncUP and IoT

Mileage from last year

I am trying to export mileage from 2018 but it is only allowing me to export from february 2019 to today. How do I get last years mileage?

4
tmo_amanda
Employee
3 years ago
A
adisekerFirst activity
asked in SyncUP and IoT

Alcatel hotspot stops recognizing USB cables, can't charge, how to fix?

My Alcatel hotspot has suddenly stopped recognizing any of the USB cables that I plug in to try to charge the device, except for one cable.  I used to be able to use any of the half-dozen USB cables that fit, but now none of them carry signal or power, and my charge will run out soon.How can I fix this?  I tried the full hardware reset, I tried removing the battery, the last thing I haven't tried is removing the SIM card but I doubt that would make any difference.Suggestions welcome and appreciated!

1
snn555
Pillar
3 years ago
M
mmmmattFirst activity
asked in SyncUP and IoT

Cell Spot Red Light

I bought a cell Spot 4G LTE booster off of eBay and the main window unit only shows a red power light when I plug it in. The coverage unit lights up and does it searching for a window unit but then the light stops and only shows one leg of a number. Any idea if it’s junk or am I doing something wrong?

1
snn555
Pillar
3 years ago
K
kat7314First activity
asked in SyncUP and IoT

How do I do port ranges for port forwarding for my 4G LTE HotSpot Alcatel linkzone device?

I have been reading about similar instances where others have difficulty gaming with this device because its not meant for gaming. But im wondering is there a way to do port ranges in port forwarding for this device or not? I cant enter 12000-12999 as a port range because it says integers only, my friend told me to try ~ and : as well and have had no success. Is there any way to do port ranges?

1
tmo_lauren
Employee
3 years ago
T
tampa_mobilemanFirst activity
published in SyncUP and IoT

Sync-Up, Server Issue, When Will It Work Again?!?!

This is not a question but a statement. I have two of these Sync-Up modules. One in each of our two cars. The first quit sending data on February 5th, was last data received. I have worked with tech support and they created a ticket for their 'engineering' department. That was last week I think on a Friday I first called. I let this go until today, Friday, February 14, 2019 and called support to see what was up. No change but I was told after a tech looked further into it saying that 'the Mojio servers were the problem'. So, this is where it seems to stand. What if anything can Mojio say about all of this? Any idea when it will be fixed? Why haven't we even been given an email or text notification that there were problems and that they were being looked into by T-Mobile? Why do I or anyone else have to call in and create a ticket? A simple text update or status would be nice.My gut is telling me this company, Mojio, will crash and burn. Then what? This cannot keep going on like this. I

2694
T
3 years ago
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magenta4594831First activity
asked in SyncUP and IoT

SyncUp Drained battery and alternator

Installed Sync Up on Ford Fusion 2013 it ran ok for a few months a few days ago, the entire electrical system shut down.  The Ford dealership said the Sync Up drained the battery and destroyed the alternator.  They advised to not install back on the car.

1
snn555
Pillar
3 years ago
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bradsteveFirst activity
asked in SyncUP and IoT

SyncUp Drive not responding

My SyncUp Drive has stopped responding. It has not reported any vehicle activity for four days now. I tried to reset the device many times but no luck. I have the device in my hand right now but my app says the device is plugged in the car and active. I cannot remove the car from the app, add a car or reset the device, plugged in or not.  My SyncUp drive data is frozen in time from four days ago. Any ideas? Thanks

3
C
3 years ago
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blackbeagleFirst activity
asked in SyncUP and IoT

SyncUp illuminating ABS warning light

Is anyone else running the SyncUp having an issue where it illuminates the dash ABS warning light?  I’m running a 2003 Toyota RAV4.  Whenever the car is stopped with the SyncUp device installed, the ABS warning light flashes.  Removing the SyncUp causes the flashing to stop.  Brakes were just checked, no issues there.  Nothing set in the DTC.

2
C
2 years ago
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robbystarFirst activity
asked in SyncUP and IoT

Does SyncUP DRIVE Interface with milage tracking apps?

I'm currently using TripLog on my android device to track my trips milage.  It doesn't do the best job and I always have to adjust the milage to match my car's odometer. But, the app can use an OBD-II scan tool for milage tracking. One requirement is that the device have an ELM327 Interface to work.  Does anyone know, one way or another if the SyncUP Drive works with TripLog or any other milage tracking app?

1
K
3 years ago
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nicorobiniiiFirst activity
asked in SyncUP and IoT

Sync Up drive firmware update for 2019?

Will there be a firmware update for the Sync Up for 2019? I have a 2019 Subaru Forester Sport and for now it says it is incompatible at the T-Mobile website. I used to drive a 2012 Toyota Highlander (worked well) and traded it for the Subaru. Thanks!

6
S
6 months ago
M
mrandygetsLearner
asked in SyncUP and IoT

4G LTE Booster

I followed the instructions to a T.... I put the window unit, wear I get a full 5 bars on my cell phone... Without the booster hooked up... But when I plug in the window unit and put it in the exact same spot. I am lucky to get 3 bars on the window unit. Why is this? The coverage unit seem to be working correctly. But the window unit. There is something fishy going on.... Like it has WEAK antennas or something. Has anyone else experienced this?

5
M
3 years ago
M
mafioso61First activity
asked in SyncUP and IoT

Sharing syncup drive with family

I just installed the syncup drive devices in my car and my wife's too. I set up everything ok on my phone and I am getting information from both devices on my phone. I am trying to sign in using my wife's phone but it keep saying the telephone number and password do not match despite it being the same account. How do I sort this out?

7
L
9 months ago
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libram11First activity
asked in SyncUP and IoT

USB modem (stick modem) on T-mobile

I've got a usb port on my router that I can configure to work with a usb modem for wireless failover in case the wired connection is down. Store employees just look at me like I'm speaking greek when I ask about a usb modem, so I figured I'd try here. A hotspot wont work since my router isnt equipped to log into a wireless network, only a usb modem will work. Does anyone know of one that is allowable on T-Mobile? One that actually works at 3/4g. Plan is business, post paid.

3
L
2 years ago
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dave_5072771First activity
asked in SyncUP and IoT

SyncUP driver behavior & Insurance Carriers

When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc.  But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?

2
L
2 years ago
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billkarolyFirst activity
asked in SyncUP and IoT

SyncUp Drive not issuing IP addresses?

Today my SyncUp drive device stopped issuing IP addresses. I have an Android based car stereo and my OnePlus 6T and neither can complete connecting. It times out Obtaining IP address. I unplugged it and plugged it back in but no change. According to the SyncUp app on my phone TMobile has no trouble identifying my vehicle and it's location. Thanks.

10
E
3 years ago
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