SyncUP and IoT

Wearables, asset tracking, and more!

  • 220 Discussions
  • 874 Replies

220 Discussions

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Acash315First activity
posted in SyncUP and IoT

syncup app not working

Syncup app isn't working. Still says all items core api failing. I have rebooted, uninstalled, reinstalled, force stopped, cleared data and cache, and updated phone. Nothing is working. 

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1 month ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
asked in SyncUP and IoT

DMCA international law violations

I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the  problem and my device has 8 or 10 VM machines attached to it's IMEI witch is 352695103138427 .  At this point my organization losing a million a day .I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter.The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he  did so in public abd on socia

0
ambassadorwarithakbar
1 month ago
B
BfskyleeFirst activity
asked in SyncUP and IoT

attaching a lanyard to the tracker?

How do I attach the lanyard to the synchup tracker?

2
B
1 month ago
A
Acash315First activity
asked in SyncUP and IoT

syncup app not working

When I try to open my syncup kids app, it keeps saying all items core api failing. What can I do? My phone is completely updated. I've uninstalled and reinstalled the app multiple times. 

0
A
2 months ago
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JillCFirst activity
asked in SyncUP and IoT

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch.  Then it shows “missed call”.  When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.   Please help!  How do I fix it?  

2
D
2 months ago
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kmp2024First activity
posted in SyncUP and IoT

SyncUP Trackers DANGEROUS!!!

Recently we were “sold” three SyncUP trackers. The battery lasted 5 days, so I went to return them. T-Mobile sent a UPS return form with LARGE RED letters - do not put this product on a passenger airplane!!!I, of course, had one in each of my two checked bags on a recent trip! After all, isn’t one of the major reasons for having a tracker to find your lost luggage.  The packaging even has a nice picture of the tracker affixed to a bag!!!!!I really want to thank T-Mobile for putting myself, my family and all of the other passengers on my recent flight in DANGER!!!!Does any one know how I can report this to the correct governmental agency? 

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R
2 months ago
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Mm172003First activity
posted in SyncUP and IoT

i can not open syncUp kids app in my phone

I can't open SyncUp kids app in my phone. I try to restarted my phone or re installation the app. It still same.   It kip show up All items score app failing

9
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Community Manager
2 months ago
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kmp2024First activity
asked in SyncUP and IoT

How can i report an issue to the FTC or FCC re: the Dangerous SyncUp Trackers

Recently we were “sold” three SyncUP trackers. The battery lasted 5 days, so I went to return them. T-Mobile sent a UPS return form with LARGE RED letters - do not put this product on a passenger airplane!!!I, of course, had one in each of my two checked bags on a recent trip! After all, isn’t one of the major reasons for having a tracker to find your lost luggage.  The packaging even has a nice picture of the tracker affixed to a bag!!!!!I really want to thank T-Mobile for putting myself, my family and all of the other passengers on my recent flight in DANGER!!!!Does any one know how I can report this to the correct governmental agency?

0
K
2 months ago
P
PuckcyclerRookie
asked in SyncUP and IoT

Syncup Tracker and Google Maps

I just ordered a Syncup Tracker. Customer Service claimed that this device would allow me to connect to Google Maps in a rental car in England, even in rural areas where there is no cell service. Can this device really do that? I would prefer not to spend money on a Garmin and add international mapping. 

7
C
2 months ago
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capnSpauldingFirst activity
asked in SyncUP and IoT

SyncUp is 100% charged notification wakes me up

My SyncUp firmware was successfully updated about 10 days ago after several months of failed firmware update notifications, whew. However, with this new update I’m now getting notifications that my SyncUp is 100% charged a couple of times a night when it’s on the charger. This is new and not useful. Regarding battery, I only want to know if it is getting low to warn me to charge it. Is there any way to disable this notification without turning off the low battery notification?

0
C
2 months ago
B
biggin77Helper Level 1
asked in SyncUP and IoT

Syncup App not working with errors

I have been having issues with my Galaxy phone where it says “All items core api failing”.  I don’t know what I need to do because not I can’t do anything with the app.  What should I do to get this fixed?

8
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Community Manager
2 months ago
R
RnStexasFirst activity
asked in SyncUP and IoT

printer canon mg6220

So my canon printer will not connect to the Internet. It finds it but I get no option to enter the password. I have tried everything and het still can not get it to hook up. Anyone help please. 

0
R
2 months ago
J
JudiBGoodFirst activity
asked in SyncUP and IoT

how do i block directory assistance on one phone

My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone

7
tidbits
Pillar
2 months ago
W
WonjinPRookie
asked in SyncUP and IoT

Kids syncup won't turn on

Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange this watch?Thank you.

22
M
2 months ago
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bloodyhoneyFirst activity
asked in SyncUP and IoT

SyncUp Tracker firmware

How do you update the firmware?

7
M
2 months ago
S
SnoopieFirst activity
asked in SyncUP and IoT

Syncup tracker won't update

My syncup tracker keeps giving me a message that the firmware update has failed and it will try again later.  I've tried everything I can think of and still waiting on support to get back to me.  I was wondering if anyone else is having this issue. 

7
S
2 months ago
T
Terawilson180First activity
asked in SyncUP and IoT

pending transaction

I'm wondering about the "Got your back" perk with my T-Mobile MONEY account. I'm a new account holder and I've made my qualifying ten transactions but three of those were today and showing pending. I thought that it would be active immediately and over budgeted or didn't budget well enough however it's worded. Anyways anyone know how long it takes for it to finish pending and be posted and for the perk to be activated as I'm out of gas and it's getting cold. And I need to let mobile have my back tonight. Lol trying to find humor. I can doordash immediately after getting gas just need to get ol Betsy started. 

0
T
2 months ago
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piccolo72First activity
asked in SyncUP and IoT

SyncUp app contacts

Does everyone that we invite to be added have to download the application?  We’ve invited 10 family members, only 2 of them had a smooth add.  All the others have been asked to down load the app. Then it wants to all the watch…. 

0
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2 months ago
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makindavlynFirst activity
asked in SyncUP and IoT

SyncUP Drive not reading diagnostic codes

I have a new SD 7000T1 and plugged it into my ‘09 Ford F150 for about a week, and over 200 miles driven so far.The engine health tab still shows that the “information isn’t available right now”.I have unplugged it and plugged back in, reset it. Driven without it, then driven with it and tried it again. Still nothing. Any suggestions?

8
X
2 months ago
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magenta4LRookie
asked in SyncUP and IoT

Unable to create profile on Syncup kids app using iphone

I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says: “There was an error while updating your profile.  Please try again.”    I tried at least 10 times.   Has anyone encountered this issue?

14
N
2 months ago
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TherapistPollackFirst activity
asked in SyncUP and IoT

Kids SyncUp watch microphone not working

My son’s watch microphone seems to be out? He can hear us but we can’t hear him. Any recommendations?

4
M
2 months ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
posted in SyncUP and IoT

IT dept takeover api

I'm having trouble with my t-mobile api . Can someone help me. 

0
ambassadorwarithakbar
2 months ago
C
Colorado MikeNovice
asked in SyncUP and IoT

SyncUp Kids Watch Hacked?

I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me.Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf.Has anyone experienced this issue? Thanks!

2
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2 months ago
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dmggggFirst activity
asked in SyncUP and IoT

Galaxy Smart Watch 6

I got a Galaxy Smart Watch 6 for my birthday. I had it set up on Monday, it worked all day yesterday and all day today. Tonight, I get an alert about the watch being hot and the emergency call screen came on. I can’t get my watch face back and cannot get rid of the emergency call screen. Any suggestions? 

2
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Pillar
2 months ago
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rvhaulerFirst activity
asked in SyncUP and IoT

Need charging cable for SyncUp Tracker

Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!

5
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2 months ago
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