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T-Mobile For Business

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326 Discussions
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rlevass23First activity
asked in Devices and orders
iPhone Trade in Status - Mailed to Assurant

Is there a website you can track your returned phone status.  Assurant doesn’t seem to have one 

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1 year ago
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MzBevvyFirst activity
asked in Plans, Features, and Billing
Havent had service 30 days

Just started service I had Internet and Security Cams. Security cams suck so I had them remove them today from my package. My question is since I've not had either service 30 days, when my bill comes out next month will the $30.00 for the cams be dropped and all I have to pay is the $50.00 for internet or are they still going to try to charge me $88.00 and drop it to $50.00 in August?

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1 year ago
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A new recordFirst activity
asked in Plans, Features, and Billing
Have I made a new record?

It had taken just 5 weeks for me to regret joining T-Mobile--is that a new record?I was told there would be no increases in fees if I switched from Verizon Wireless and started with T-Mobile, and yet after just 5 week they have insisted that I change from paperless credit card to direct bank withdrawal or debit card, or pay $10 a month more.This is just as disappointing and dishonest as was the experience with Verizon that made me leave them in the first place. So, at my  convenience I will leave T-Mobile and join one of the much less expensive services that are now being advertised.“Unfairwell” T-Mobile

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1 year ago
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Logan.tetrickFirst activity
posted in Plans, Features, and Billing
Cusomer Service and Phone Insurance

Waited for chat support for a half an hour without ANY kind of response.  My experience with T-Mobile’s phone insurance provider, Assurant, was actually much worse, but they didn’t even want to hear about it to try and see if there was something they could do or to reconsider that partnership entirely. 

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1 year ago
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wbird2First activity
asked in Account hub
Website won't allow me to pay my bill. Its been messed up for the last 3 months

Unable to log into my tmobile account on the website, it keeps giving msgs: “hang in there”, “still working” etc., it stays stuck so I can’t pay my bill. This is very irritating!

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1 year ago
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magenta6695875First activity
posted in Devices and orders
assurant fraudsters

I have been dealing with this ordeal for 3 months. I certainly believe is a scam from Assurant.  I filed a claim back in March for a device that broke, immediately after i returned my device. End of March received a message from assurant to send the device, called them they said that they received the device it wasnt scanned. Received a second message on April, called them same thing device was received not scanned , not to worry because they had it. At the end on May $579 charged on my account. I called them back again the device not scanned. I called them back yesterday to verify the status of my refund and now they say that they receive an empty package.  i have tracking number and details from USPS where they handed the package to an individual at their location in York Pennsylvania. The internet is full of similar complaints.  These insurance companies are scamming consumers. They charged you a monthly fee, they charged you a deductible and then they charge you more than the devic

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1 month ago
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IrritatedR34P3RFirst activity
asked in Account hub
is it broken?

It has been like this for me for 3 days. My account is Sprint based and nothing is working. There is no way its been updating for this long.

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1 year ago
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unicorn2023First activity
posted in Devices and orders
TMobile scam to give free device

Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.

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1 month ago
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mwayne50First activity
asked in Plans, Features, and Billing
Autopay

Cannot believe, after years on autopay, they are going to disallow it from my credit card.  AS IF I would give them unfettered access to my bank account! No one pulls money from my bank account although I do PUSH money through autopay from my bank.  If they want the money directly from my bank, I will be glad to mail a paper check for them to process every month (and I hope everyone else does likewise) until I can switch providers.

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2 months ago
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Frustrated_beyond_belief_by_TMFirst activity
asked in Devices and orders
TOO BIG?

T-Mobile used to take care of its customers - what the hell happened?

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drnewcomb
Pillar
1 year ago
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zenoreoFirst activity
asked in Plans, Features, and Billing
T-Mobile Business migration from Sprint Business

Wow, I cannot believe how poor the support is for Business customers. It seems that no one can speak or follow English conversations. Also, features and business perks and features have been lost in the transfer.  There also seems to be a total lack of accountability.I guess T-Mobile doesn’t want business customers. 

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1 year ago
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AppslivypFirst activity
asked in Account hub
wait time for help

What the heck is going on with customer service? I had a rep call me to try and change our plan. We got disconnected and they didn’t call me back. I called customer service and I’ve now been waiting on ANYONE to talk to for 35 minutes! 

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1 year ago
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medmonds57First activity
asked in Devices and orders
New Customer

Hello, I just recently opened a new acct with Tmobile and thought I would get some kind of confirmation in my email, is this normal or maybe something is not correct?

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1 year ago
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FarRoGODFirst activity
asked in Plans, Features, and Billing
Debt

My Tmobile account got sent over to a collection agency and i was wondering, if i pay the collection agency off in full will i be able to get my Tmobile cellular service back on? How long will it take after i pay the collection agency to get Tmobile service back on my phone?

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syaoran
Pillar
1 year ago
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Maely14First activity
asked in Plans, Features, and Billing
netflix

How to set up my free Netflix with T-Mobile?

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gramps28
Pillar
1 year ago
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thewellbusFirst activity
asked in Plans, Features, and Billing
Changing autopay payment method

Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.

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6 months ago
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penahenryFirst activity
asked in Plans, Features, and Billing
Help Settling a Debt Collection

I got a final notice for my bill on April, 2022. Finally my account got turned over to a collection agency and my debt kept being built because I was going through a financial situation. My debt got sent to Convergent Outsourcing, Inc. and then I continued not paying and it got sent to I.C. System Inc. I was wondering if I can go to directly TMobile to pay for this debt. I got sent a letter from I.C. System Inc back in November, 2022 and well it's June, 2023 so I wanted to settle this debt immediately! I need a new phone and I want to open an account with TMobile immediately. I have all the bill documents with my account number and the collection debt letters to help assist with information about my debt. I just want to know once I settle this debt can I open a new account ASAP? I really wanted to get a new iphone. 

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syaoran
Pillar
1 year ago
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2020omtUserFirst activity
posted in Plans, Features, and Billing
How to get a copy of your Equipment Installment Plan?

Does anyone else have a problem getting Documents from T-Mobile Support, Stores or Business Experts?On May 26th I purchased a new iPad with a discount of $230 if I put it on 24 payments.  The store couldn’t send me the electronic documents I esigned that day.  3 people in the store, and 2 others over the phone looked at it.  Final out come, give it 24 -48 hours for everything to be available online and because it was a business purchase I should call the “Business Experts” on Monday. [T-Mobile Email and Text Paragraph]“  Thanks for being part of T-Mobile! Head over to t‑mo.co/documents10 to find all account-related documents from your recent T-Mobile transaction. You'll need a My T-Mobile account to view your documents, but don't worry––it's a quick and easy set-up!   ” So I followed up Monday afternoon, May 29th.  I called the “Business Experts” as the Store requested. They started with thanking me for being a customer over the years and Sorry that I am experiencing issues with their

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1 year ago
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Jeff BFirst activity
asked in Plans, Features, and Billing
How do I get a copy of my phone conversation with T-Mobile?

I would like to know how do I get a copy of my phone conversation with T-Mobile?I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them 

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1 month ago
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JaydenwerdenHelper Level 1
asked in Account hub
What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

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Community Manager
1 year ago
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NDemo8688First activity
posted in Plans, Features, and Billing
Early termination

If I choose to leave T Mobile before my phone is paid, am I required to pay for it if I am willing to give it back?

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gramps28
Pillar
1 year ago
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techdadx2First activity
posted in Devices and orders
5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

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1 year ago
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tag1First activity
asked in Plans, Features, and Billing
website constantly frozen

I haven’t been able to access my Bills to download them Since March - for three months when I click on “view bill” is just churns and churns for hours on end - anyone else having this issue?

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1 year ago
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JTJ009First activity
asked in Plans, Features, and Billing
Giftcard promotion?

I signed up for T-Mobile 5G home internet in November 2022 responding to an email offer that promised a $100 gift card promotion. The agent rapidly sent out gear and set us up with internet and said nothing about the promo. I asked him about it and was assured we’d receive it in “a couple of months”. Now it’s 7 months later, no gift card and the phone agent after a long wait told me to go to the nearest T-Mobile location to sort it out. Anybody else being forced to work this hard to receive a promised promotion?

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1 year ago
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RennFirst activity
asked in Plans, Features, and Billing
Balance Forward?

I payed $100 instead of $50 for may on accident. And saw that the balance was -50. So I thought it was cool and I just won't have to pay it next month? Now it says 0 again and that it will charge me on the 17th next month and it says I have a Balance forward of $50? What does that mean?

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1 year ago
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