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326 Discussions
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sharris557First activity
asked in Plans, Features, and Billing
Sent to Collections

I had TMobile for many many years. I was a loyal paying customer. I left T-Mobile in December when I got married and joined my husband’s account. I tried to login for a final bill but my account had not more access immediately. I never received an email or phone call. My last bill went to a very very old address and was forwarded to me. I paid the bill with Tmobile.I am not purchasing a home after a divorce and was told this shows up on my credit report because I was sent to collections! This is the only hit on my credit report in 20+ years and is dropping my score by 60-80 points! I would love to have this removed or to receive a letter of deletion for this on my credit report.  How can I go about fixing this?

1
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Pillar
11 months ago
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micelFirst activity
asked in Devices and orders
unlock 5G Hotspot

is there a way to unlock the 5G hotspot ?

1
gramps28
Pillar
11 months ago
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JayCFirst activity
posted in Devices and orders
Unable to Locate Returned Device

UNREAL!  I had originally purchased a new phone from T-Mobile in store on 7/26/2023 as my previous phone stopped working. I was charged $113.69 that included taxes on the device(Samsung S23 +) of $859.99 and a charge to activate the device paid in 24 installments with 23 installments of $35.84 and one installment of $35.67. The device that was sent was the S23 non-plus seems that the gentleman at the store selected the wrong device. We called T-mobile to send us the correct device in which they initiated a return and sent me the return shipping label to send the wrong device back. We shipped the device back with the return label that the customer care line created with a tracking number. The UPS proof of delivery states that T-Mobile warehouse received the shipment on 8/7/2023, however my account was never credited back the  $113.69 as when I called customer care line they stated that they did not scan the device in as they could not find the device or the package. They stated until th

0
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1 year ago
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Mark and KimFirst activity
asked in Devices and orders
keep and switch question

I’m doing Keep and Switch. The T-mobile account is in my name and the switch from (Spectrum) account is in my husbands name. Will there be a problem getting this approved for reimbursetment?

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1 year ago
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Jed AndersonFirst activity
asked in Account hub
All Amazon SMS messages sent via 10DLC number are blocked as spam

My app sends transactional sms messages via Amazon.With the recent Long Code retirement looming, I created an Amazon Pinpoint 10DLC campaign and it got it approved. My 10DLC number went active on August 28th, 2023. So I switched to sending my app’s text messages via the 10DLC origination number. This worked great for other carriers. I’m seeing 0% spam filtering for them.However, ALL messages I send through Amazon SMS to T-Mobile numbers are now being blocked as spam. These messages have only increased in their compliance as we had to update them to get the 10DLC campaign approved. Do you have resources to help me resolve this myself or is there somebody I could work with to resolve this issue? 

2
syaoran
Pillar
10 months ago
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BhavyaFirst activity
posted in Devices and orders
About new apple watch SE

Recently, I've ordered iphone 14 pro and it's going to be delivered by sept 5th and now I'm looking at this great deal of T-mobile that i can get watch SE with new iphone with a price 30 bucks. So would you please help me out with this, how will this works?

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1 year ago
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dons8644First activity
asked in Plans, Features, and Billing
Cant use Netflicks / Apple offer on Go 5G Military

I had a home internet plan for over 12 months with no issues. I recently switched over my phones and have had nothing but issues and lack of communication.The system ask me to manage my netficks account - but then states:Oops your rate plan is not eligible for this benefit. To get this benefit , change your plan.Local store has spent several hours on it. Opened a ticket. I called and spent 3 hours on it and they cant find the ticket or the issue. Local store reached out to regional support - no follow up.I am at a complete loss of where to go next? I have spent a lot of time on a simple issue. 

1
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1 year ago
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fogel21948First activity
asked in Plans, Features, and Billing
tmobile wireless unlimited date

I thought t-mobile had unlimited data usage yet i just got a notice saying they are going to slow my internet speeds because i used .49 gigabytes of data?  What is this all about? 

1
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1 year ago
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Krayburn02First activity
asked in Devices and orders
ordering offline phones

When you order a phone offline…. How do you activate it? To have it turned on? Do you need to go to a T-Mobile store? Also if I’m doing it as an upgrade does it give me an option to pay the phone monthly?

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gramps28
Pillar
1 year ago
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RamakrishnaFirst activity
asked in Devices and orders
tmobile created return label to return 4g equipment, i doped at ups store and ups lost thenpackage

T-Mobile created a label to return 4g lte cell spot, I droped it at the ups store but ups lost the package. T-Mobile charged me for the equipment and I found out that the equipment is lost by ups and T-Mobile does it want to file a claim and they are saying it is my responsible to get the equipment to them. i spoke to ups and opened a claim. Now the claim is approved but since T-Mobile is the one who created return label they wanted T-Mobile to provide documentation for the value of lost equipment so that they will pay them. No one at T-Mobile is addressing this and I am not sure who to reach out now. 

2
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5 months ago
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julieVSFirst activity
asked in Account hub
Cannot open bill on any device. tried phone, computer and iPAD.

Cannot open bill on any device. tried phone, computer and iPAD.  just get swirly wheel. have had this issue since account was opened two months ago

1
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9 months ago
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HouseofdoubtFirst activity
asked in Devices and orders
Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

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1 year ago
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4mycellFirst activity
posted in Plans, Features, and Billing
payment arrangement due date

What happens if my payment arrangement due date is Friday 8/18 and the debit card provided won't have the sufficient balance to satisfy the payment arrangement amount?  Can I use another debit card instead to pay on the same day, even if its in the evening?

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9 months ago
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Donmar55First activity
asked in Devices and orders
S pen

Does the s pen have to be returned when trading in a, Galaxy S23 Ultra? 

2
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2 months ago
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The LionFirst activity
asked in Plans, Features, and Billing
Terrible Customer Service After 17 Years

I have been with T-mobile for seventeen years. In the beginning the customer service was acceptable, then a couple of years ago I thought the customer service was the best I was getting from any business I deal with. I always spoke on the phone to someone located in the state where I live. But the service is terrible now. Like almost all customer service departments it is located in the Philippines  or some other foreign land and I can’t communicate with most of the agents. I don.t understand what they are saying and they don’t understand me. For a couple of weeks now I have been trying to trade in my phone. TM says I can trade in for free. But every time I  talk to an agent they e-mail me a contract to sign that says I will be billed payments for 24 months but they won’t put anything in writing for me saying that they will give me credit for the same amount for 24 months. They expect me to put it in writing that I will pay them but they also expect me to trust them that they will cred

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1 year ago
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LindaoberleFirst activity
asked in Devices and orders
Why are there people working at tmobile that cannot do their job?

I have ordered two iphone 14’s this week.  I received my son’s Iphone 14 pro and could not set it up.  Could not activate the eSim and could not get help.  I have to go to a store to get that done.  I wanted to get him a new phone number, they cannot do that unless I pay $15 for the new phone number, PLEASE!I ordered myself an Iphone 14 pro max, to be delivered today.  I get notice from UPS that the address is wrong.  I try to change the address with UPS, that is not possible.  I called customer service and this girl that repeats every thing I said, would summarize what I said wrong and in the end told me that I would have to wait for UPS to try to deliver two times and return it to them before I would get it sent to the right address.  UPS is saying that they cannot deliver to the address given because it is an improper address.  So where does it lie.  UPS will not allow me to have it returned to sender, Sender (tmobile) refuses to contact UPS to correct the address.  I have never had

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1 year ago
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Ktoya627First activity
asked in Plans, Features, and Billing
McAfee security info

How do you access the tmobile 7778889999@tmobilephp.com they provided. Never new I had an email with tmobile or how to access it. I need to reset my password to log into the McAfee account. I also already have an established account how can I change my email to the one I already have. 

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1 year ago
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ConsumerNotSoFriendly717First activity
asked in Plans, Features, and Billing
Magenta Max v Go5G Plus

When you read the comparison of the Magenta Max and Go5G Plus plans, they appear to be the same except for the JUMP! vs New in Two. I did see a disclaimer that the autopay would discount will be changing. Anyone want to shed some light on that? Also, when I logged into my account, it said I have to call to get the price for Go5G. Why? I don’t want to talk to customer service or be oversold on some nonsense I don’t want or need. Give me the price, let me do the research and make a self-informed decision.

3
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7 months ago
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moti123First activity
asked in Plans, Features, and Billing
Tmobile Account Setup - Link to one phone number, should be link to email address or ask security question.

I just noticed, my account has been moved to Tmobile completely. When I created account on tmobile, it only asked me to link account to one of the tmobile phone. since then, every time i login, it send passcode to that phone and i had to enter it. My all tmobile phone use by my wife and kids. Now it is hassle to get passcode from them all the time.Instead, the Tmobile systme ask security question or send code to email address or provide mover options to where send code either phone number or email address or just ask security questions. Please update the tmobile system like other well established carriers, sprint used to be like very friendly security options. thanks,

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Pillar
1 year ago
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jmcclubRookie
posted in Plans, Features, and Billing
Apple TV+ and Magenta 55+ Max

I have Magenta 55+ Max which includes Apple TV+ ‘for free’.  I have been having trouble logging into it.  I  was told last night by Technical Support that it is only for T-Mobile customers to use on Apple Devices.  Below is the terms from the T-Mobile website about Apple TV+.  No where does it say it will not work on other devices.  Has anyone else experienced not being able to use it on appletv.com on a smart tv? Apple TV+ now included with Magenta® MAX.Stream award-winning Apple Originals series and films all ad-free, and share with up to five family members on the same account, at no extra cost.Receive Apple TV+ (up to $4.99/mo. value) while you maintain one qualifying Magenta Max line in good standing. Valid only for Apple TV+ in the United States. Complete registration with Apple in the Apple TV app; requires iTunes/Apple Media Services account. Terms and Apple Privacy Policy apply; see the applicable terms at https://www.apple.com/legal/internet-services/itunes/us/terms.html. Mus

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5 months ago
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tylerdivenFirst activity
asked in Plans, Features, and Billing
Google One Billing via T-Mobile Issues

Hi, I've spent literally 3 days trying to get this fixed but when I go to start activation for the Google One 2TB + Unlimited Photos it says"You can't activate your plan with this account. To finish activation, switch to the account you used to sign up for Google One."T-Force has no resolution and Google Support says they can't help since it's billed through T-Mobile.Does anyone know how I can get this fixed I definitely do not have any other Google account at all. Google Support was useless and I just get thrown back and forth between T-Mobile & Google Support.

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3 days ago
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w3wilkesRookie
asked in Plans, Features, and Billing
T-Mobile Data Usage When On Home WiFi

Looking at my data usage on my plan and notice that it shows data usage when my phone is on my home wifi network? Is T-Mobile counting this data usage against my account even though it’s through my home internet provider?

10
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15 days ago
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InfamousbirdFirst activity
asked in Plans, Features, and Billing
Jump 1.0

Getting a little irritated with T-Mobile. First we are told that Jump 1.0 is ending then it isn't but now I'm being told I can't use my benefits and given the run around. Four different reps have given me 4 different excuses and I'm to the point that I'm about to say screw it and go to Verizon.

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1 month ago
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Gidget75First activity
asked in Devices and orders
Releasing a Line or Transfer of a Line

If the Account Holder releases my line so I can transfer it to my own account does my line or devices finace charges remain with my line?

1
syaoran
Pillar
1 year ago
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tamimd67First activity
asked in Plans, Features, and Billing
Two questions about 55+ plans

Two questions in one:1) Why do I have to prove that I am over 55 when that data is already in the T-Mobile system?  2) If I do have to do so, can I just verify that I am over 55 online so that I can compare plans myself?  I am not ready to switch today.

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1 year ago
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