T-Mobile For Business

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277 Discussions

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CLM49First activity
asked in Plans, Features, and Billing

Usage details

How far back can I go to get usage details. I was with Sprint and I was able to go back as far as I wanted to see usage details. Once it switched over to TMobile. I previous history of the previous usage is gone. Does anyone know how I can go beyond current and previous cycles to see the usage details?

1
gramps28
Pillar
9 months ago
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Jocelyn ChavezFirst activity
posted in Plans, Features, and Billing

COMPLAINT

I AM SO SICK AND TIRED OF TMOBILE! I CAN ACTUALLY SAY METRO AND CRICKET OFFER THE SAME SERVICE FOR LESS HEADACHE!!! MY BILL HAS BEEN UNSTABLE SINCE I OPENED THE ACCOUNT EXACTLY A YEAR AGO! I HAVE BEEN CALLING EVERY MONTH TO TRY AND SOLVE ISSUES ON MY BILL AND THIS MONTH MY BILL WENT FROM $238 TO $1,070!!!!! I CALLED AND IT WAS ALL TMOBILE ERROR!!! IF I HAD NOT CHECKED BEFORE HAND THE AUTO PAY WOULD Have TAKEN THIS AMOUNT OUT OF MY ACCOUNT. AND NOT ONLY THAT BUT WHEN I CALLED TO RESOLVED THE ISSUE THEY SAID THEY WOULD HAVE TO CALL ME BACK ONCE THE ISSUE IS FIXED AFTER AN HOUR ON THE PHONE. NEXT DAY I CHECKED AND OF COURSE THEY DID NOT FIX THE ISSUE! NOW I HAVE TO CALL AGAIN!! I CANT WAIT UNTIL IM FREE OF THIS SCUMBAG OF A COMPANY!!! **** YOU T-MOBILE!!!

0
J
1 year ago
T
TanapornNovice
asked in Plans, Features, and Billing

Using cellphone data when connected to Wi-Fi

WHY IS DATA BEING USED FROM MY CELLPHONE PLAN WHEN I’M CONNECTED TO HOME WIFI?I USE A GIG OF DATA THIS MORNING WHEN I WAS ASLEEP NOT EVEN USING MY CELLPHONE AND CONNECTED TO WIFI.SERVICE NAME CHANGED TO INTERNET ACCESS, ON PREVIOUS BILL IT WAS CALLED CELLPHONE DATA.I DO NOT HAVE TMOBILE INTERNET AT HOME, I USE SPECTRUM

2
syaoran
Pillar
2 months ago
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UTEP1975First activity
asked in Plans, Features, and Billing

copies of bills

I would like to get copies of my bills mailed to me.

1
gramps28
Pillar
1 year ago
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geiner305First activity
asked in Plans, Features, and Billing

iphone question

does anyone know if t mobile have any deals for trading in a oneplus 9 pro for a iphone? 

2
gramps28
Pillar
11 months ago
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EricPostFirst activity
asked in Devices and orders

UPS Did Not Deliver Gateway

I ordered Tmobile internet and got the order and tracking number. I have been home all this week and everyday I got a notice saying a delivery was attempted. Three attempts were supposedly made and not it is saying returned to shipper. This was false, I was home. I asked my landlord to check the security camera at the times the UPS tracking said a delivery was attempted, no UPS person or van was on camera.So what now. The website says to contact Tmobile if a third delivery attempt fails, which it did. But the support phone number tells me there will be a three hour wait. I assume the device will be returned to Tmobile by UPS, but UPS cannot tell me anything because that is a “shipper’s problem” not the receiver. I have 15 days to try the Tmobile Internet and at this point, so how do I get a new one? If anyone has any ideas, I saw on other threads to use Facebook or Twitter but those accounts haven’t had any posts in a year or two, so I doubt they are active. Any suggestions will be hel

0
E
3 months ago
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Frustrated_beyond_belief_by_TMFirst activity
asked in Devices and orders

TOO BIG?

T-Mobile used to take care of its customers - what the hell happened?

2
drnewcomb
Pillar
10 months ago
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mints20First activity
asked in Plans, Features, and Billing

block caller

is there a way to block a caller on my childrens phone permanently without doing it on their phone? i dont want them unblocking it once i do it. 

1
gramps28
Pillar
9 months ago
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Newage2004First activity
asked in Devices and orders

phone rebate

I transfered my plan from verizon a d i was supposed to get lunk to submit verizon devoce for rebate

1
H
Community Manager
9 months ago
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guzuFirst activity
posted in Plans, Features, and Billing

Be Sure To Screenshot Your Chat Conversations With T-Mobile

I’ve been dealing with a billing issue since 10/20/23. And each and every month the same issue remains despite promises to fix it forcing me to waste time and energy each month to resolve it via chat and phone call. They waste my time, attempt to gaslight me, apologize, provide a billing credit, and promise the issue will be permanently fixed or promise to submit a request to resolve the issue and call me back.  Fortunately, I’ve learned to keep my own records of customer service chats as T-Mobile promptly deleted all of my chat history related to this matter. This allows me to provide them with proof to squash their gaslighting.  Even with the records, the problem remains unresolved and the $20 credit each month can’t make up for the average 45 minutes with customer no-service. 

0
G
2 months ago
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FutmblFirst activity
posted in Plans, Features, and Billing

ripped off scam

Lied to at the store when I went to get 14 pro maxLied to by customer service after I said I didn’t want the 14 plus store said WAS SAME AS PLUS WAS SAME AS PRO MAX BUT CAMERA!Nothing but run around for MONTHS!After pro max arrived said take plus back to store they wouldn’t accept!Shipped back and they said $450 charged would be refunded.  Then another DUPERVISOR and I do mean dupervisor said oh no that’s down payment on pro max.  You owe $600+ or suspended.  These people are total crooks and scammers!

0
F
1 year ago
K
kizzyleFirst activity
asked in Plans, Features, and Billing

not recieved refund for Iphone 13

not recieved refund for Iphone 13

1
gramps28
Pillar
2 years ago
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ivanxx0First activity
asked in Plans, Features, and Billing

Protection 360

So, i’m being charged for protection 360, but i can’t find it anywhere on my add-ons for my line.

0
I
5 months ago
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HouseofdoubtFirst activity
asked in Devices and orders

Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

0
H
8 months ago
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magenta4059610First activity
posted in Plans, Features, and Billing

when did TMobile become as bad as Comcast?

So T-Mobile gave a free year of Paramount Plus and, just 4 months into that 12 months of free Paramount Plus they're starting to charge us for the Paramount Plus so we canceled it. And now they're forcing us to use something other than a credit card to pay our bill to save $5. We're going elsewhere we've been with T-Mobile for at least 12 to 15 years if not longer and they've just become too much like Comcast horrible customer service if you can reach anyone that is and these bait and switch things like the free 12 months of Paramount and they start charging you at 5 months.

1
gramps28
Pillar
10 months ago
S
SophisticatesophieFirst activity
asked in Plans, Features, and Billing

keep line and change to verizon

My boss added me to his plan and now that I am leaving the job I would like to keep the phone number and change to verizon, how can I do it?

1
gramps28
Pillar
1 year ago
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Mark and KimFirst activity
asked in Devices and orders

keep and switch question

I’m doing Keep and Switch. The T-mobile account is in my name and the switch from (Spectrum) account is in my husbands name. Will there be a problem getting this approved for reimbursetment?

0
M
8 months ago
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ylbFirst activity
asked in Plans, Features, and Billing

Payment from Africa

Hi,I want to know if T Mobile will accept installment payment from Africa (Sierra Leone)

2
Y
1 year ago
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pamjsaFirst activity
asked in Plans, Features, and Billing

Text about payment method

I changed the payment method on my account from cc to checking account as soon as I received a text message telling me to do this in order to preserve the $10 autopay discount. (Annoying, because I won’t get cc rewards, but I did it.) I kept getting reminder texts, but when I checked my account online I could see the only payment method listed was my checking account, so I ignored them. Then today I get a text saying I will no longer receive the $10 discount for autopay because I haven’t changed my payment method from cc to checking. Account page shows only one saved payment method (checking.) Is anyone else experiencing this snafu? I will change providers before I pay $120 a year for the privilege of paying my phone bill.

1
C
4 months ago
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messymobileFirst activity
asked in Devices and orders

I had an iphone that i couldnt find that I bought thru tmobile and now I want to assign the imei number to the line on nmy account. how do i do that?

I had a phone that I lost or thought I did, I didn't report it at the time and I now actually found it in storage and I wanted to know how I go about assigning the phone to the line so that It show on the account.  

0
M
17 days ago
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Tom-the-SailorFirst activity
asked in Plans, Features, and Billing

Control of my business lines

How do you turn on/off call forwarding from the T-Mobile Website or T-Mobile app, not from the device? I have multiple business lines and turned call forwarding on on one of them from the Website before. I now want to turn that off but can’t find the function on the Website anymore. And this is a capability I need as a business owner. I need to be able to control my lines without having access to the physical devices.

0
A
1 year ago
C
CourtneyNicoleWard22First activity
posted in Plans, Features, and Billing

question

Can I get my old number back that I just changed 4 days ago

1
gramps28
Pillar
1 year ago
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gwilso3First activity
asked in Plans, Features, and Billing

Can DIGITS app actively direct calls from voicemail?

Here is what I want to do:We currently have a landline office number.  I would like to convert that to a virtual cell number from which calls can be routed to other cell phones.  The office number would have an automated voicemail wherein the caller would select an option and their call would be routed to other cell phones based on their selection. (Example:  “press 1 for maintenance issues, press 2 for rental inquiries, etc...)Can DIGITS be used in this way or is there another alternative or combination of apps to make this work?

0
G
1 year ago
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Pnakken317Rookie
asked in Devices and orders

adding contacts for sync up watch

 

0
P
4 months ago
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MFIS09First activity
asked in Devices and orders

billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

0
M
9 months ago
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