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T-Mobile For Business

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327 Discussions
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tamimd67First activity
asked in Plans, Features, and Billing
Two questions about 55+ plans

Two questions in one:1) Why do I have to prove that I am over 55 when that data is already in the T-Mobile system?  2) If I do have to do so, can I just verify that I am over 55 online so that I can compare plans myself?  I am not ready to switch today.

4
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1 year ago
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EsporrasFirst activity
posted in Plans, Features, and Billing
View Bill not available in the App nor in the website

T-Mobile View Bill is not working on the App and website, it keeps spinning around and I can’t see my line usage

0
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1 year ago
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kussmanntyFirst activity
asked in Plans, Features, and Billing
They lied to me. They stole from me. They need to be held responsible.

TMobile lied and said I would get a free razr plus phone if I added a line. I confirmed with 2 representatives. Both representatives said I would only need to pay the 35 dollar activation fee and 20 dollars a month. Instead my card was charged 263 dollars without my permission and 24 dollars extra a month for the phone. I spoke to multiple representatives and nobody could help me. The last representative flat out said that they scammed me and that I would have to just deal with it. TMobile is a huge scam 

1
C
8 months ago
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vitaminLearner
asked in Devices and orders
WiFi App Not Working

Is anyone having issues with the T-Mobile wifi app for iOS?After opening up to manage the router, the app doesn’t connect … it just tries and tries (spinning wheel).I’ve uninstalled and reinstalled the app … didn’t help.Home WiFi works fine.I’m using the 5G Gateway S1

1
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1 year ago
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WmyersFirst activity
posted in Plans, Features, and Billing
T-Mobile Won't Take Credit Cards Anymore! 😡 🤳🏻

We have used T-Mobile as our cell provider for many years and have our account auto pay monthly on a credit card. Today we got a text that T-Mobile will no longer offer its $10 per month savings when you auto pay unless you remove your credit card and pay by electronic check or debit card. Auto pay benefits T-Mobile the most, letting it get timely monthly payments and avoiding the big cost of chasing delinquent payments. We use our United Airlines Visa to auto pay now, which also is a partner with T-Mobile. Besides complaining to T-Mobile, I will complain to United Airlines, who wants me to use my credit card. This is a TERRIBLE business decision, T-Mobile. My business takes credit cards and does not penalize its customers. Who is with me in complaining to T-Mobile?

4
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Pillar
1 year ago
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Charlie Daniels musicFirst activity
asked in Account hub
need port out pin

Need my port out pin 

0
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1 year ago
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disapointedcustomerFirst activity
asked in Plans, Features, and Billing
why am I paying for this

I recently “upgraded” from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix).  Lastly, I am being prompted to return my trade-in. I have not received the phone, yet the 30 day timer is counting down.  I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation. 

1
gramps28
Pillar
1 year ago
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Radia EnterprisesFirst activity
posted in Account hub
T Mobile Website is not working properly

Hi Team,We are facing issue with T-Mobile website Please find attached Images and resolve this issue as soon as possible.Thanks & Regards,Johnn REmail: Johnn@carreruniforms.com

3
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Community Manager
1 year ago
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Abbytext11First activity
asked in Account hub
stolen phone number

My phone number has been stolen how do I get it back? I have tried calling the phone number and it goes straight to voicemail. No rings. And he doesn’t text me.

2
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1 year ago
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JennyALFirst activity
asked in Devices and orders
order status: running

Order has been on running status. What does that even mean? I chatted with someone and they just said my order is in process. 

3
A
9 months ago
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MFIS09First activity
asked in Devices and orders
billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

0
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1 year ago
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purbanskiFirst activity
asked in Devices and orders
Hotspot lit on fire

At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.  

0
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1 year ago
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mints20First activity
asked in Plans, Features, and Billing
block caller

is there a way to block a caller on my childrens phone permanently without doing it on their phone? i dont want them unblocking it once i do it. 

1
gramps28
Pillar
1 year ago
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beccahFirst activity
posted in Account hub
Tmobile app and website not working

What is with T-Mobile’s app and website. I’ve been trying to upgrade my phone, and it never lets me go past the credit card payment window. I’ve tried three valid credit cards and debit cards, still won’t process any! Keep getting a screen that tells me to call customer service. So frustrating!

1
D
2 months ago
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WasSprintFirst activity
asked in Devices and orders
How do I easily get a question answered on line about an error on my bill?

My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.

4
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1 year ago
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CLM49First activity
asked in Plans, Features, and Billing
Usage details

How far back can I go to get usage details. I was with Sprint and I was able to go back as far as I wanted to see usage details. Once it switched over to TMobile. I previous history of the previous usage is gone. Does anyone know how I can go beyond current and previous cycles to see the usage details?

1
gramps28
Pillar
1 year ago
E
EsporrasFirst activity
posted in Plans, Features, and Billing
Rebate is a fraud

I’ve switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was “authorized”. Every time I contact them everything is “perfect” on their side and I’ll be receiving a link for my rebate since the “previous one” that was never sent expired.What a business here!!!!

0
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1 year ago
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Nplai121703First activity
asked in Plans, Features, and Billing
device return after cancellation

I just switched to Verizon because my bill was out of control. If I send my phones back that I still owe on, do they take that off the bill? All phones are in perfect condition.  thank you! 

1
gramps28
Pillar
1 year ago
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ChungpingFirst activity
asked in Plans, Features, and Billing
cancellation

I ordered a 5G internet service from T-Mobile on May 8th 2023And returned the device to Irving store by Jun 8th 2023 Told the guide that I’m moveing out of the US , need to cancel the service. I received a new bill $62.05 on June 26I think it’s still on processing for the return and I can get a refund after that. So I paid it.But I receive another bill yesterday… Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment. Appreciate  for  your assistance. 

2
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1 year ago
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Pratik GuptaFirst activity
asked in Plans, Features, and Billing
Worst Custom Customer service T-Mobile

I have several billing issues associated with my account. I have reached out to nearest t-mobile store and this has been going for 3 months. If I call the customer service on phone, they see contact store. If I go to store, they will get back to me. This T-Mobile store is located in Malvern, PA( Address if 650 Carnegie Blvd Suite 155, Malvern, PA). Is this normal to expect terrible customer service or I am the only one?

0
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1 year ago
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JfogelFirst activity
asked in Plans, Features, and Billing
ghosted by support?

Still waiting on resolution from customer service. Store manager made a promise and T-Mobile is stalling. Very unhappy and am looking for ways to switch. 

0
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1 year ago
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DP340First activity
asked in Plans, Features, and Billing
Tmobile the worst customer service!

After hours and hours of speaking with numerous representatives over the past month I have got ZERO help. They promise me they will have someone call me back AND THEY NEVER DO!  Tmobile has screwed up in so many ways I would have to write a book to explain what happened.  I've been a loyal customer for over 25 years and this is how they treat us loyal customers?! Now I know why all my friends are leaving Tmobile. . I'll be going over to Verizon to see what they will do for me. 

4
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Pillar
8 months ago
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GrillcheezeFirst activity
asked in Devices and orders
Return Fee

I am being charged $433 for a IPad I returned months ago. I have spoken to 6 representatives and no one can help me. I have a confirmation from ups that they delivered it.. but was never scanned or process. 

0
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1 year ago
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magenta4059610First activity
posted in Plans, Features, and Billing
when did TMobile become as bad as Comcast?

So T-Mobile gave a free year of Paramount Plus and, just 4 months into that 12 months of free Paramount Plus they're starting to charge us for the Paramount Plus so we canceled it. And now they're forcing us to use something other than a credit card to pay our bill to save $5. We're going elsewhere we've been with T-Mobile for at least 12 to 15 years if not longer and they've just become too much like Comcast horrible customer service if you can reach anyone that is and these bait and switch things like the free 12 months of Paramount and they start charging you at 5 months.

1
gramps28
Pillar
1 year ago
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Lzun1gaFirst activity
asked in Account hub
tmobile internet app

I can't access "devices" on TMobile internet app. I keep getting an error message saying "the Gateway did not respond. If you keep seeing this message please try restarting your gateway. I'm using TMobile business internet. I have the Nokia5G21 gateway.

1
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1 year ago
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