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  • 4,562 Discussions
  • 19,654 Replies
4562 Discussions
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KLR77First activity
asked in Accounts & Services
MMS not sending

Hello! Yesterday, randomly, my phone stopped sending MMS messages in the middle of a conversation. I haven't been able to send since. I have the Samsung galaxy S20. I was with sprint until it merged with t-mobile. Help? Thank you! 

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Community Manager
2 years ago
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magenta7075630First activity
posted in Accounts & Services
Customer support

How is it the T-Mobile make it so easy for every customer?

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Pillar
2 years ago
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karyFirst activity
asked in Accounts & Services
Why TMobile is down today?

I been trying to make calls. Nobody can call me or text me.  All day been like that. Very upstet

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Pillar
2 years ago
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magenta1417704First activity
asked in Accounts & Services
Anyone else get double charged for Autopay in May?

I have been a T-Mobile customer since the company started and I just signed up for TMO ONE at the urging of a sales rep... now I have been charged twice for my bill and am $19 away from getting an overdraft fee at my bank.  Trying to figure out if this was an isolated incident or if it happened to other people.  I will not risk going through this ordeal again and will remove myself from the TMO ONE program if it's widespread.  Also, I expect T-Mobile to reimburse any bank charges I incur due to this error.  Please comment if you were charged twice too!

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K
2 years ago
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DusetFirst activity
asked in Accounts & Services
How do I live chat with T-Mobile Billing Support?

I have searched the website and cannot find how to live chat with billing support. Any suggestions?

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syaoran
Pillar
2 years ago
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PLawsFirst activity
asked in Accounts & Services
Cancel service info

Want to switch to Mint mobile. My wife and I want to keep our phone #”s and cancel our t-mobile acct.The switch isn’t working??

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drnewcomb
Pillar
2 years ago
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CyderpupFirst activity
asked in Accounts & Services
Locked out of account

The primary account holder on our account has been locked out for months and we have been unable to log on. I called customer service multiple times with no solution in sight. The first phone call ended after they tried walking me through unlocking the phone, which isn’t the issue. The next phone call kept insisting I try via the app rather than the computer, which still says it is locked and and to contact customer support or wait 24 hours. At this point, we have been waiting many months and have called numerous times and nobody can either understand the issue, or knows how to solve it. 

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Pillar
2 years ago
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Respinoza26First activity
posted in Accounts & Services
Horrendous Customer Service

I'm being grossly over charged for a mistake t-mobile made and the manager reviewing my case doesn't have any customer service skills. I'm being talked over,  interrupted left on hold for over 35 minutes and being hung up on without any answers!! This is not okay!! How is a supervisor allowed to act like this?

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Pillar
2 years ago
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Beka7488
asked in Accounts & Services
What is required when adding a line

Hello all,Is it possible to add someone to a simple choice plan if they don’t have a US ID/Social security number?  He recently immigrated here and his spouse has a Tmobile plan but they were wondering what ID if any they would need.  They’re going to be waiting 2+ years for his resident card so he only has his foreign passport until then.

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syaoran
Pillar
2 years ago
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obrienmg35First activity
asked in Accounts & Services
why cant i pay my bill

hello, i got a new phone and new phone line with t mobile in may. since then my service has been turned off because i havent been able to login to the t mobile app to pay my bill. i cant make calls to t mobile support because of my bill not being paid, but i have no way of fixing it. i dont have another phone to be able to call t mobile and fix the problem, and there is no t mobile email that im aware of. whenever i try to login online, it doesnt work either. i use my email and enter my password, but thats as far as i get because it asks for a phone number linked to my account. i tried entering the phone number that my new phone came with, and i also tried to enter the phone number of my old phone since i bought this one with that number, but neither worked. i have no way of fixing this by myself and im getting extremely worried that i wont have a working phone anymore, because right now it only works on wifi.

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syaoran
Pillar
2 years ago
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VLo2214First activity
asked in Accounts & Services
Pay Go to Prepaid - back and forCan I switch back and for from Pay Go to a regular prepaid account and also back to Pay Go if I'm out of the country for a long time so I can keep my phone number.

Can I switch from “Pay As You Go” to a regular prepaid account and also back to “Pay Go” if I'm a broad for a long time so I can keep my phone number? Later back to prepaid when I’m back etc? Thx

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V
2 years ago
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fielrexFirst activity
asked in Accounts & Services
Lost access to data roaming

I have a service with t-Mobile and my cell # is ***-***-****. I am currently out of the country in the Philippines. I seem to have lost my data roaming. I could no longer connect to the internet. I hope you could help me. Thank you.

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gramps28
Pillar
2 years ago
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Dointhem0stFirst activity
asked in Accounts & Services
need answers on the add ons

How to I change the password to paramount???? I’m trying to make some changes….. 

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gramps28
Pillar
2 years ago
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mdfzaFirst activity
asked in Accounts & Services
T-Mobile account

I have been a customer now since 1 Jan 2022.I signed up to get the 5g internet at $50 a month.but have been paying $70 because I was unable to setup an account with the email address I had signed up with. today I took a chance and signed up with another email account and luckley I was able to create an account. but now I am unable to add my 5g internet line to the account. and get an error message stating “our lines are crossed”I just want to pay my internet bill. and not sit on the phone all night with a t-mobile reprsentitivethis is what has been holding me up from actualy switching my familys mobile plan over to t-mobile   

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2 years ago
jpdl
jpdlFirst activity
asked in Accounts & Services
200mb free for life plan: Devices have no data service, but can go to tmobile.com

Hi everyone. I have two devices that have been long since active on the 200mb data for life plan. One is an ipad, one is an android tablet.The android tablet is my work tablet as a wildland fire administrator. It only gets pulled out during fire season, so it spends a long period of time off and in storage. Yesterday, I got sent to an assignment, so I bought a 30 day data pass for the tablet. I got the text saying it was active and my purchase was successful.However, I have no data services on the device whatsoever, EXCEPT, i can browse any t-mobile website including my.t-mobile.com No apps work, no other websites.The ipad pretty much stays in my bedroom as a reading device, and is constantly on wifi, so i wouldnt notice if it worked or didnt work on the mobile network. However, as part of my troubleshooting with the OTHER line, i disabled wifi, and (this tablet should have 200mb available to use) like the android, I cannot browse any other website thats not t-mobileThings I have confi

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2 years ago
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HEBFirst activity
asked in Accounts & Services
Cracked Back Glass 2021 Trade-In

It looks like most of the “crack back glass” trade in questions are not new, so I wanted to see if there was any updated guidance on whether T-Mobile will accept a phone that has cracked/shattered back glass, but is otherwise in perfect condition (i.e. screen free of damage, no water damage, works perfectly fine, etc.)  Has anyone recently run into any problems trading in a phone with cracked/shattered back glass?  I don’t think it matters in this discussion, but my phone is an iPhone XS Max.  Can’t seem to find a straight answer from anyone.  

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2 years ago
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GiantvoiceFirst activity
asked in Accounts & Services
Text messages from family on my T-Mobile plan disappears

I upgraded from a Oneplus 6t to a 9 pro back in March/April timeframe. The transfer of everything from the old phone was pretty much perfect. A few apps didn’t work but a reinstall fixed it. Since then, I’m having an issue with receiving texts from my family on my plan. I will see the text notification, but when I click on the notification the received message isn’t there. When I close the app and reopen it, my wife or daughter's entire conversation is missing. The only way to get it back on the list it to go to my contacts and open the text icon under their name. It is only happening with my family that is on my plan. All my friends text messages have no problem coming through. T-Mobile CS didn’t really understand the problem and their fixes didn’t work and actually almost crashed my phone. They had me reset the network(which almost caused my phone to not reboot and caused all sorts of network and app issues), and luckily after a couple of hard restarts the phone started working again

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Pillar
2 years ago
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Hackjr44First activity
asked in Accounts & Services
Porting from Verizon Fios Landline to T-Mobile

I have been a T-Mobile customer for over 13 years and I am experiencing horrible issues with trying to port a number I own from a Verizon Fios Business account to T-Mobile. I have called Verizon multiple times and validated my account # is correct that was given to T-Mobile for the port. The reason given for the transfer failing has been communicated as incorrect account # via Verizon to T-Mobile. The T-Mobile representatives keep telling me the number is related with MCI. Do they have the wrong carrier identified when trying to do this port? It has been almost a month trying to get this number transferred. Looking for help as customer service, the transfer center and case work teams at T-Mobile have not been able to figure this out, very frustrating. Any help?

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2 years ago
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chippyboy9First activity
asked in Accounts & Services
Error F451 - Service Unavailable

We previously had 4 voice lines and 2 home internet lines with T-Mobile. We transferred our 4 voice lines to another carrier and only have the 2 home internet lines left with T-Mobile. Since one of our voice lines was the account login, they closed down our account access.  We are trying to get account access using the home internet #’s, but keep getting the error code below: Service Unavailable.F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.We have had multiple phone conversations with T-Mobile and also multiple chats through FB Messenger. The problem has not yet been resolved and we are still unable to view our account. Does anyone have a solution to this? Or if  T-Mobile employee sees this, can you please help?  We just want access to our accounts online to view transactions and to make payments.  Thanks

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2 years ago
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ChoihyobinFirst activity
asked in Accounts & Services
I thought it had been terminated for almost two years, but it has not been terminated and the fee is being charged

I want to cancel it myself, but I no longer have the number 747 344 6669 and I am in Korea now Tell me how to cancel it

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Pillar
2 years ago
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CHONGGANG2022First activity
asked in Accounts & Services
I want to keep one of the numbers and give up the other two

My account contains three numbers. I want to keep one of the numbers and give up the other two numbers from September. What should I do?tell me the solution!thank you very much!

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gramps28
Pillar
2 years ago
Coolbean78
Coolbean78First activity
asked in Accounts & Services
Samsung Messages Chat Features Won't Activate

Previously when I was using a Sprint SIM card my Samsung Messgaes app had the “Chat settings” option in the message’s settings, but after switching over to a T-Mobile SIM card the option disappeared. I did extensive research and found that T-Mobile forces unlocked devices, such as mine, to remove the “Chat settings” from the Samsung Messages app, and only allows devices locked to T-Mobile to have that option. I was wondering when or if T-Mobile will ever allow RCS/Chat settings in the Samsung Messages app on unlocked devices, such as mine.

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2 years ago
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WirelessCaller1First activity
asked in Accounts & Services
Notice of account change /Sprint-we didn't receive the trade-in phone..

As the title shows, apparently I’m being scammed by Sprint/T-mobile. I have the proof of delivery and not sure why I received this ominous message via text only. No emails or any other information in the account that suggests that the phone that was traded in was not received. There was no confirmation that the trade-in was received by Sprint/T-Mobile either, but others tell me that’s typical lack of communications on the part of Sprint/T-Mobile. What should I do? I tried calling Sprint customer service multiple times, but the wait times are 30+ minutes each time.

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JGLuxe
2 years ago
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ddunlap2030First activity
asked in Accounts & Services
Auto Pay Billing Errors-Overdraft Reimbursement Request

I have been with T-Mobile for over 2 years. My auto pay was always set up to debit my account on the 17th of each month. These past months auto pay debits my account twice one week early, creating two (2) $32 overdrafts. Spent three (3) calls with TM support who could not fix the issue, despite being informed that the account was always scheduled for 17th of each month billing.  I am seeking repayment of $64 in overdrafts and have screenshots of my bank account as evidentary proof.  Please sort this out once and for all and reimburse me as requested.  Thank you.  David Dunlap 754 207 5603

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2 years ago
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PennCi9First activity
asked in Accounts & Services
transferring from T-Mobile

How do I get the transfer pin!?

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syaoran
Pillar
2 years ago
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