Accounts & Services

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  • 19,025 Replies

5043 Discussions

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DataBreachFirst activity
asked in Accounts & Services

Experian informed me of a Data Breach at "Potential Site: t-mobile.com - breach occurred in Aug, 2021"

Experian informed me of a Data Breach at "Potential Site: t-mobile.com - breach occurred in Aug, 2021" and my Social Security Number was breached !  And what other info ???  And Why Wasn't I Notified Of This By TMobile ?????!!!!!!!

2
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1 year ago
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detlefFirst activity
asked in Accounts & Services

how to check balance by texting in prepaid

I’m using an IoN device on prepaid which will forward the balance if i can trigger a balance check by texting.To do this the balance check code and the phone number where to get the balance from is needed. So just texting #225# won’t do it!Anyone has any ideas?Thanks,Dan 

0
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1 year ago
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iwantmyoldphonecobackFirst activity
asked in Accounts & Services

anyone else ready to sue these lowlifes? June 2022

Loved Sprint…. Merger…. i mean takeover has sucked. I am so tired of dealing with this stupid  or dishonest company. Same billing LIE every month now. I want my old phones back and they can stick these 2 POSs where the sun don’t shine. We will be putting out a call for class action shortly. Enough. This company must be run by Joe’s buddies.

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1 year ago
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llaysonFirst activity
asked in Accounts & Services

Please help!

The report shared that customers can sign up for T-Mo’s Home Internet service and get risk-free for 15 days. If you decide to cancel within that time period, the Un-carrier will give you a full refund as a bill credit.  I tried it for 12 days and returned it. WHY am I being billed???? 

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1 year ago
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mpcabcFirst activity
asked in Accounts & Services

which countries are included in the Magenta 55 inluded international plan

Which countries are included in the Magenta 55 data plan?   

3
drnewcomb
Pillar
1 year ago
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RaceFirst activity
asked in Accounts & Services

upgrade

My phone is due for an upgrade and I want to bring it in a switch it out. Do I need to pay off my monthly bill balance before I upgrade my phone?

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1 year ago
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missilesiloFirst activity
posted in Accounts & Services

Contract when upgrading phone?

Tried to upgrade to 5G phones at local T-Mobile store. Wanted the promo phones...$57.33 each, tax included. Billed on my credit card.Said phones would mail to my home Wednesday. I would have to mail our trade in phones to T-Mobile? They can’t take them at the store?Then they email me a contract for each phone...$199 plus tax per phone. Wont send phones without docu sign. When I inquired w/customer service, they just said “That’s a standard contract. It will be reimbursed when we receive your trade in phones.”I already paid for the phones. Why would I sign a contract that does not spell out a reimbursement deal?Anyone else have this experience?

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1 year ago
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peatfeatFirst activity
asked in Accounts & Services

TMobile sends email saying a 3g phone on our plan could be updated for free

ANY suggestions on who to talk to after TMobile sends email claiming they will support us with our plan of 5 phones where one is 3g and needs an update.  TMobile claims they will upgrade us with a free phone but good luck finding how to make it work.  Anyone else feel lied to by Tmobile.?

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1 year ago
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yuriys3494First activity
posted in Accounts & Services

phone number

hello i have a question 

1
gramps28
Pillar
1 year ago
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HallwFirst activity
asked in Accounts & Services

Trying to order a replacement phone

I get this message:Sorry, something went wrong. Try again, and if you’re still having trouble please call us at 1-800-937-8997I tried to visit a store and they were not interested in helping, I tried the above number and they seemed clueless. Support is now a run around. This is just lazy on your part and counter productive.

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gramps28
Pillar
1 year ago
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Carm47First activity
asked in Accounts & Services

Netflix

I set up to watch Netflix on my laptop, but want to watch it on my tv instead. Can I just log into Netflix on my tv or do I have to switch something within my account?

1
syaoran
Pillar
1 year ago
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aifengchengHelper Level 1
asked in Accounts & Services

Essential Plan additional $15 on the 3rd line, and Autopay discount doesn't seemed to be applied

I’m confused by how essential plans are charged. Called the customer service but the lady just tried to get over with the call, so I’m posting question on here instead.So I thought the plan is $90 for 3 lines (buy 2 lines & 3rd line free according to the attached screenshot), then plus the taxes & fees (about $15), the total should be something around $90 (3 lines) + $15 (taxes & fees) = $105.But I got charged $120 each month instead. I looked at the billing details (see attached screenshot), looks like only 2 lines are included with the 3rd line charged extra $15.So the total becomes: $90 (2 lines) + $15 (3rd line) + $15 (taxes & fees) = $120So my questions are:Is the 3rd line really free? If it is free, then why is mine charged $15 extra? If it is not free, then why is the web said such so? In my billing detail, it also stated there is $15 Autopay discount, I don’t see that get discounted from my pay with Autopay setup already. If the $90 (for Essential 2 lines) and

1
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1 year ago
Xoshil29
Xoshil29First activity
posted in Accounts & Services

My account no longer exist, how do you guys suppose I pay my outstanding bill?

Dear T-Mobile customer service representative,        I have a bill from earlier this year. I was notified through my credit bureau that it was sent to collections. How am I able to pay this afternoon Bill if you guys deleted my account. Your T-Mobile online account system says that my phone number don't even exist or my email so I guess you guys don't really care to get paid. Good day, Bryona D. X. RobertsCurrent number :4057226598last4 social: 1400 Bryona Roberts  urbanliiquorhs@gmail.com  outstanding bill $400 March 23,1994   Canceled service (T-Mobile) 4057199834Account Pin 2733 or 273327Device: Samsung Galaxy A11 IMEI: H7KV63JKLCASN85VR98AA9QZ

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1 year ago
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mzmackFirst activity
asked in Accounts & Services

two numbers for one device?

When my husband and I switched from Verizon we ported our existing numbers.  T-Mobile says we also have a second number for each device.  How do I access the number and use it on my device?

1
drnewcomb
Pillar
1 year ago
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Messi11First activity
asked in Accounts & Services

Can't reactivate suspended line

My phone was stolen, so I wiped it remotely and suspended the line on the T-Mobile web site. I purchased a new phone as an upgrade and received a new SIM. I have tried to reactivate the line from the T-Mobile web site, but it sends a text message to the suspended line to verify my identity. I can’t receive the text because the line is suspended. I”m not sure how to proceed. Suggestion?

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1 year ago
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Fixed101
asked in Accounts & Services

How do I cancel service for just 1 of my devices without canceling it on my remaining devices

How do I cancel my service on just 1 of my devices without canceling my service on my remaining devices?

1
gramps28
Pillar
1 year ago
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TshanRookie
asked in Accounts & Services

How does North America State side international Calling works while Roaming

Hello,  I currently pay $15 per month for International State Side calling feature.  So one of the country I call is India (which is unlimited since I have this 15$ add on).  So my question is, If I travel to India and if I have to call back to USA will this be covered as part of this Add on?  Will I be able to call USA numbers from India for free (unlimited)?   Note: I do have Magenta MAX plan with this account.

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Community Manager
1 year ago
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vj11First activity
asked in Accounts & Services

Is there a charge for turning on 4k UHD Video under "Set Media Preferences"?

We have Magenta Max and we saw this setting for 4K ultra streaming under “Set Media Preferences” that was off. When I turned it on I got a text saying thanks for purchasing 4k Ultra.Is there a charge of it?

2
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1 year ago
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jackogdenFirst activity
asked in Accounts & Services

billing

i’m on auto pay, why was my last bill  no taken out and showed past due?  

0
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1 year ago
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DroidFirst activity
asked in Accounts & Services

Plan start date

If I order a sim card online and have it shipped, when does the plan start? I would also like to know how long I have to activate the sim card before the account gets deactivated. I am currently overseas right now and would like to have a sim card before I get back to the states. Is it possible to order my card now and activate it in July?

1
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Community Manager
1 year ago
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juliantFirst activity
asked in Accounts & Services

Will a 4G phone work on the Magenta Max plans ?

Considering upgrading plan to Magenta Max 55+.  Not much difference in price, but a couple of additional features for about same I’m paying now.I want to know if our existing 4G phones will still work.  Or, does the Magenta Max plan require a 5G phone?  I know to use 5G I need a 5G phone.  But, I’m trying to wait to look at a couple of the next gen phones being released this fall.  And, for one of our lines we don’t really need or want a new phone.

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Community Manager
1 year ago
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mat12345First activity
asked in Accounts & Services

Why the discrepancy when attempting to add a line.

Why the discrepancy above when I attempt to add a 5th line to my existing 4 lines?

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Pillar
1 year ago
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SubsoobieFirst activity
asked in Accounts & Services

Trying To Refill my prepaid account online

For MONTHS now, I try every time, I haven't been able to refill my prepaid account online. It worked for a long while, until one day it just stopped loaded after submitting my card information. Then I just get left with a blank white screen and it doesn't go anywhere. It's less of a headache to just do it online rather than calling and hearing the loud automated system rattle junk off to me each month. I'd rather just do it online.

0
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1 year ago
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StumpedFirst activity
asked in Accounts & Services

untold line charges when smart watch purchased

why am i being billed for another totally new line , different number, when i ourchased a smart watch? both devices work with bluetooth so i should be sble to pair the debices to make having the ability to use urcwatch for calls, texts, ect. when are phone is not accessible easily. i purchased thecwatch through T-mobile when i bought my own new 13 Iphone and a new 13 Iphone for my daughter. we were told they would only cost us , it was $8.?? each a month. we were NEVER told that we would be billed gor an additional phone line with a totally different phone number! if i knew that the watches were going to be increasing my total bill by $100 a month cuz i couldnt usevthem like i expected , I would never have bought them at that time , or ever posdibly. can someone explain this situation to me so I can have more knowledge about this before I call customer dupport and explain that I am upset snd feel decieved. Thank you, when i dont understsnd it is better to get some information before do

0
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1 year ago
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Bigd9834First activity
asked in Accounts & Services

line suspended

Why did you suspend our line because of us calling Ukraine a lot when you currently waive charges. Doesn’t make sense, when we called to reinstate the line your rep said we should add stateside feature for $15, what for?! Not cool t-mobile you didn’t even send any notification that you are suspending our line, my wife missed important calls.

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1 year ago
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