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I'm not a t-mobile customer, but I need help untangling a peculiar situation. I own a Samsung A5 2017 (SM-A520W) and I've purchased a code to unlock it (it was originally locked to Bell mobility, a Canadian mobile carrier). Long story short, I had not received the unlock code 5 days after ordering (they advised it could take up to 4 days), and they weren't responding to my emails. On day 7, I've filed a claim to PayPal, and they issued a reimbursement. I then receive an email on day 8 from the seller, threatening me to back out of the PayPal claim, or else he would put my phone on the GSMA blacklist. For an unknown reason, this reseller was able to mark my phone as "blocked" using T-Mobile's access to the database.I contacted support and they first refused to help because I was not a t-mobile customer. I'm from Montreal, Quebec, Canada. Canadian citizens most likely can't have an account. The phone was never locked to T-Mobile. As a matter of fact, the device is not even compatible wi
I bought T-mobile sim card last year to receive CAPTCHA, paygo plan.I am a prepaid user. I am in China. It works fine.The plan expired this year, and after I paid to subscribe to the new plan, Line status: ACTIVE.But the mobile phone shows that there is no service.I refer to https://www.t-mobile.com/support/devices/device-troubleshooting/signal-issues--no-service-troubleshooting for troubleshooting and diagnosis, and the problem is still the same.If you restart the phone, it shows that the sim is locked. After entering the unlock code, the problem remains.I changed my phone, and the problem is still the same.My spoken English is not good, so I can't ask for help from English customer service, so I have to ask for help in words here.(the text on the sim card isM29.01TM9263.T.(logo))
Back when it was first announced, I sent a #662# to request SCAM call blocking. Since then I've been getting calls IDed as "Scam Likely", which I'm able to ignore. Thank you kindly for the service, T-Mobile, But, the calls are not automatically blocked. Do I need to resend the #662#? Is SCAM call blocking actually in service? What's the story?
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end, but on my end, whether in my account on the Web site or on the app, the nickname stays the same (incorrect)... No matter what I do I can't change the nickname.Any others out there encounter this problem and have come across a fix?
I just bought a phone and phone plan at T-Mobile on September 21st, 2017 and they've already sent a monthly bill for $92 that's due by 10/15/17 and is set to auto-pay 2 days earlier on a credit card. Under Billing Cycle it says September 21-22, 2017. Shouldn't I get a month long billing cycle first?
I bought an ipad, got service from T-mobile, but when I try to go to the promotion page I always get “oops, something went wrong”. I go to https://promotions.t-mobile.com/ and enter my phone number. THen I am asked to log in, which I do. THis takes me to the oops page. I log in fine in the normal way, but then when I go to the promotions page it acts like I’m not logged in and fails. This is both in safari and chrome on the mac and safari on the ipad.
I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the phone even though UPS has proof of delivery. I lost my phone by trusting Tmobile.
Hi all! I just switched to T-Mobile yesterday, and both my wife and I are having some trouble with our phones. Neither of us seem to be able to receive texts from 5 or 6 digit short codes. I’ve reached out to tech support who put in a trouble ticket. The engineer assigned to that ticket reached out today and claimed our account had no blocking, nothing was wrong, and blamed our devices or the sender. Since this is an account wide problem, its clearly not a device or sender issue. Any ideas what might be going on, and what can be done to fix it? Thanks! If it helps at all, we came from AT&T. Initially we had brought our phones from AT&T, though we’ve since upgraded to new phones. We also ported our numbers from AT&T.
Do you have Binge On unlimited data streaming? Do you know how to find your total on-network data usage to avoid deprioritization during network congestion?
Dial #932#to determine your phone's T-Mobile "total on-network data usage". That is the total amount of data used by your phone; which determines if you exceed the T-Mobile data de-prioritization threshold. That threshold is currently 30GB. For those of us who have plans which include both unlimited data and Binge On streaming, knowing the total "on-network data usage" is more important than just knowing the non streaming data amount used by the phone. It is the total on-network data that we need to keep track of in order to avoid deprioritization. I hadn't used the #932# code in a long time. Recently I dialed the number and noticed that it said, "You have used 695.1MB of your data plan". Having unlimited data available, that part wasn't of much interest to me. The second half of the notification however, was very useful. I was also informed that "(You have used) 1.46GB of total on-network data at (date) xx/xx/xx (time) x:xxPM PDT". I can now easily monitor my total network data i
I have been trying to access my past usage records for a very long time. I have contacted T Mobile on several attempts and no resolve. Every time I select a past date range I get a " No records at this time" message. I have tried, mobile, desktop, & app. does anyone have a work around for this? Also, I am not the primary and I am only trying to get usage for my specific line.
Hello all,I have been having issues with the Xbox Gaming Streaming app for Android while trying to use my Cellular Data Connection. WiFi works fine, I can connect with a VPN and my cellular data and it works, I can hotspot my phone and connect my wife's Note 10 and it will work on her phone. I have the Note 10+ 5G with full 5G connection at 125Mbps and I have tried switching over to 4G LTE and 3G and the connection doesn't work. I originally had the TMobile One plan; so I called and upgraded my line to the One Plus and enabled the HD Video on my account. Netflix and YouTube work perfectly fine streaming HD but this Xbox Streaming App doesn't allow the streaming from my Xbox One. I continually get audio but no Video signal and a message comes up saying that your network may be experiencing issues. The connection for my home Xbox is 1GBps and it is hard wired to my router; I can connect to any WiFi network and it works so I know it isn't a connection issue on my home network. It only se
Is it possible to save, export, or archive text threads? Some of my text threads are very long and DIGITS is having a hard time loading the conversation on the web, the computer, and my phone. I would like to save it down to a file or something and then delete the thread so everything loads faster. Is this possible? Thanks
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