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  • 4,605 Discussions
  • 19,767 Replies
4605 Discussions
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SkgambleFirst activity
posted in Accounts & Services
Freud happening?

Congratulation to all T-Mobile subscribers! Enjoy the benefit of $700 as we celebrate our 26years anniversary. Text Mr Jeff at (872) 365-4420 to claim your money now!

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gramps28
Pillar
2 years ago
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KMNFirst activity
asked in Accounts & Services
Prepaid VS Contract

Why does T-Mobile slow down your service before it expires. Why does prepaid customers get treated differently. I think that is discrimination. We are still paying customers. There are also some articles you can click on and ones you can’t. We also have pictures that are missing.  Instead of paying the $40 plan T-Mobile wants and extra $10 to have the extended to the end of the plan until they slow that down. This is not right at all. 

1
gramps28
Pillar
2 years ago
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cyn0609First activity
asked in Accounts & Services
Pay off amount

I was told by rep they would pay off my Verizon contract but instead of the +$500 I received a rebate card for only $200. WHY?

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F
Pillar
2 years ago
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Aarl3875First activity
asked in Accounts & Services
After migration from sprint

Anyone having an issue after migraion from sprint to t mobile and you number is not recognized by t mobile? If you try to create T mobile ID with that number, you get error stating “you are a sprint customer”

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Pillar
2 years ago
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Chicago1234First activity
asked in Accounts & Services
Mega T-Mobile Metro PCS Phone Number Mix-up

My T-Mobile online call records are for another phone number which happens to be a friend of mine who received sensitive secret code from my bank! My friend is with Metro PCS, now Metro T-Mobile. I called T-Mobile twice and they NEVER solved the problem.

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F
Pillar
2 years ago
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ron1caldwellFirst activity
asked in Accounts & Services
voice mail keeps saying invalid

my voice mail keeps saying invalid.  started happening since coming over to T-Mobile.  It does not do so on other phones I have with T-Mobile.  I have an I-phone.  Apple says this is a carrier problem.

4
F
Pillar
2 years ago
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bonbon49First activity
asked in Accounts & Services
debit card

I tried using my debit card in a store and it was denied.  When I checked my balance it says it was used.  what can I do to find out why this happened.  This was a grocery store and the full amount was charged to my mastercard. 

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F
Pillar
2 years ago
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ljccocoFirst activity
posted in Accounts & Services
security protection plan

I’m wondering if anyone has added mcafee to there phone.  If so , is it expensive ? Or worth it. !?? Thanks 

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M
2 years ago
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lucunlockedFirst activity
asked in Accounts & Services
Do I seriously have to pay for service I have never used?

On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan.  I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I noticed I was charged $61.12. That did not sit well with me so when the UPS guy arrived on February 28th, I refused the package of the two SIM cards, and they were returned to sender (T-Mobile).  A few days later, I get a bill in the amount of $66.87. I called T-Mobile and the rep informed me that the bill is for service and that I have to pay it.  I told the rep to cancel everything and that I should not be charged for something I have not used. How could I have even used service, I never took possession of the SIM cards in the first place.T-Mobile has already obtained $61.12 out of me for the two SIM cards. T-Mobile should not get any money out of me for service I have never used.As I see it, It would be fraudulent to make me pay for something I have not used.Here, I don't even know what I'm al

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2 years ago
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Jack72Rookie
asked in Accounts & Services
how do i see the number associated with a Voice mail

When I check my voice mail I don’t know how to see the number of the person who has left the message.

7
F
Pillar
2 years ago
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Maci'sMomma20First activity
posted in Accounts & Services
access to two accounts

I just moved my line and my son’s line to a new line under myself yesterday from my fathers line, he was under a military discount and I didn’t realize that every time I did something he had to approve it and me being 57 years old I didn’t feel I needed my fathers permission.  Anyway.  I pay my parents cell phone bill, and have had access to their account but now I have my own account, so now that I have opened my own account I can’t see theirs and I want to make sure that they took my lines off theirs and I also see what the bill is going to be since I am still the one paying the bill.  Anyone have any suggestions on how this can be done?

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Pillar
2 years ago
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inkarpathosFirst activity
asked in Accounts & Services
Why is their no support ticket on T-Mobile?

Why does T-Mobile not offer a support ticket like all the other companies do? Nor do they have an email for support questions?Do they expect the average user to do their job for them, by answering the customers questions?If I can not get any support, what is value of being with T-Mobile?

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2 years ago
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Paula Camp8701First activity
asked in Accounts & Services
Phone number for contact is wrong and won't let me change it

A couple of months ago, I added my partner to my T-mobile phone plan.  He had a straight talk plan. When he switched over to Tmobile, he got a new Tmobile phone, as did I.  They assigned him a new phone number originally and told him he could port in his old phone number once everything was turned on and set up. This was quite an ordeal but they did finally switch everything over to his “old” number. My problem is this:On my phone - the only way to text him is to text to the “new” number - even though it has been given to someone else now and if I SMS to the “new number” it goes to this other person. But if I just text regularly, it goes to his phone which is set up with his “old number”.  If I text his “old number” he gets the text but when he replies to me - it comes through my phone on the “new number.” If I call the “new number” I get this other person.  I have tried deleting his contact information and adding him back again but it still does this. It is driving me nuts. I have acc

1
K
2 years ago
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hutch55First activity
asked in Accounts & Services
benefits

Does T mobile offer discounts on your monthly bill for being an AARP member?

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drnewcomb
Pillar
2 years ago
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jwreindelFirst activity
published in Accounts & Services
international calling

hi, i'd like to call my friend in Thailand

263411
drnewcomb
Pillar
2 years ago
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Chosenhands01First activity
asked in Accounts & Services
763 123

can some one tell me what this means checking the bill and this code appears several times next to text message

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F
Pillar
2 years ago
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dogebabyFirst activity
asked in Accounts & Services
Does my hotspot cut off after 6gb?

What happens once my hotspot reaches 6gb of data use on my hotspot?

2
R
2 years ago
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squibFirst activity
asked in Accounts & Services
availabilty

home internet availabilty in my area of gaston sc 29053

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2 years ago
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Mckenzie93First activity
posted in Accounts & Services
Switching carriers

I’m still making payments towards my iPhone but I will be making a switch to xfinity mobile, will I still be able to make payments towards my phone? 

1
drnewcomb
Pillar
2 years ago
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magenta9265060First activity
asked in Accounts & Services
Debit (ATM) cards not allowed

Is this happening to anyone else? Needed to update the card on my Auto-Pay for my Prepaid account and I get this message. It literally says before to add a new “debit/credit card”. And then it tells me that Debit Cards aren’t allowed?

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2 years ago
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tiksanFirst activity
asked in Accounts & Services
International Data Pass and calling costs

I am traveling to India and getting the 15GB data pass which includes “unlimited calling”When in India, does this include:Calls I make to the US Calls I make within India Calls I make to other countries like the UK Calls I receive from anywhere

1
drnewcomb
Pillar
2 years ago
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DubbahFirst activity
asked in Accounts & Services
Adding a new phone and line and getting a number in a different area code

I want to get a new line and a new phone on my account for someone who does not live in my area. When I was going through the steps of buying the new phone and adding service to it, it specifically mentioned my state for taxes. Where in the process can I choose a phone number in a different state? Getting another phone with a number in my state is not acceptable for my purpose.

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Community Manager
2 years ago
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why you waste my timeFirst activity
asked in Accounts & Services
POOR WEBSITE.

I like to pay my bill online. Every time, it does not recognize my password. I write it down on my password book and make sure I am right. Some months, I have to keep typing my password few times to get log in. Now I have to change my password every months. Why do have to waste my time like this? Why can’t I simply e-mail T-mobile? No e-mail address on the website. Support does not help for my questions. I hate T-mobile. I don’t want someone to call me back and waste more time. fix

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Community Manager
2 years ago
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espntechFirst activity
asked in Accounts & Services
Autopay Quit Working

After having been enrolled in autopay ever since I started on the prepaid plan, last month I received notification that autopay was unsuccessful.  My card number did not change.  I logged into the T-Mobile website to re-enter my card info, the website said it was an invalid card number (it’s not.). I called customer service… the representative was very nice, and entered my card number multiple times on her computer.  She kept getting the same invalid card number message (again… it’s not.)  I went to my local T-Mobile store, and waited for a while, then a representative was able to process my payment in-store.  The point of autopay is convenience, but if I’m going to have to go to the store ever time I need to make a payment because they can’t solve the problem which is obviously on their end… I might just switch carriers.  Any idea as to what the problem is?

1
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Community Manager
2 years ago
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tattoovampireFirst activity
asked in Accounts & Services
No visual voicemail notifications

95 percent of the time I get no notification of new voice mails. They don’t even arrive in my inbox for several hours and up to 24 hours later. I’m using the native visual voicemail that comes with iPhone.

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Community Manager
2 years ago
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