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Error in questionI keep getting this empty error message every time I try to complete a payment. I’ve tried it both on desktop and mobile, tried different cards, and tried a saved card vs inputting all the info again. It’s been going on for over a week. Help?
T-Mobile is one of the saddest companies to ever attempt to do business. Every single month I get a notification letting me know that I have been charged and my money is gone and yet my service stops working about a half hour after I get the text. I then have to call your horrible customer service line and the person laughs at me like a moron and says this will never happen again because they fixed it but in reality they haven't done anything. Obviously you guys are aware that your company is a mess and cannot handle billing PRE paid customers and yet you continue to make it hard to reach customer service and spam me with ways to pay my bill which I already paid automatically. I can not imagine a worse more embarrassing company.
T-Mobile and Paramount Plus both suck! I obtained my code, was required to enter my credit card and was charged by Paramount Plus. The code I was given says “invalid” every time I have tried to enter it. And Paramount Plus refuses to refund my money. This is the worst “promo” I have ever received. The whole process is frustrating and seems like a scam.
So today I got a couple of alerts from my credit card companies saying that my SSN was found on the dark web courtesy of the T-Mobile.com hack. While I received an email from T-Mobile last year about the hack I did not sign up for the free McAfee credit monitoring offer as I have little confidence in McAfee products in services. Well now that my info has been proven to be leaked I would like to avail of this service as it’s probably better than not having it. However it seems as though the offer is no more. I contacted customer service who were intent on installing McAfee Mobile Security on my phone but couldn’t grok that I wanted the credit monitoring service, not the crappy software. Is the free service offer still available, does anyone know? Next stop BBB.
So today I ordered the Galaxy S10 plus and im planning to trade in my S8 to get the bill credit and also the trade in value. I was told over the phone that even if I didn't want to turn in the phone that very same moment ( I don't want to be phone-less for 2 weeks) that I will still get the trade in credit towards the down payment which will be charged the day the phone ships. But today at the store I was told other wise. Can I please get some clarity?
Hello.I have an Elderly (Not Tech Savvy) parent who has a 3G Samsung Flip Phone. She received a TEXT stating that her NETWORK would be retired on JULY 1st, 2022.It also said, that she is eligible to trade in her 3G Phone for a ONEPLUS Nord N200 5G phone.She has been on T-Mobiles old PAY AS YOU GO ‘Gold Rewards’ plan since 2014. I am assuming once she moves to 5G her Gold Status Rewards would no longer work.I saw a that T-Mobile is offering a T-MOBILE CONNECT Prepaid plan for 10.00/mo (1000 Texts/1000min/1GB data). This is actually perfect for her. My only questions are:Would the NORD N200 5G phone which they are offering her for FREE be eligible for the CONNECT 10.00/mo plan or is that Phone only available for the HIGHER plans (27.50/mo), etc.. Would she still be able to BUY T-MOBILE Refill Cards from the grocery store instead of having a credit card on AUTOPAY. Thank you to the community for any help you can provide.
Hi,I switched from T-mobile to AT&T last year. I turned my phone in and a few months later, I get a collection notice from a bill collector for $900. I called T-mobile customer service and they said the phone has not arrived yet. So I asked them why I was sent to collections. The lady told me she would take it out of collections while they wait for the phone to arrive at the warehouse. Two months pass and I get another collection notice from a different bill collector. I call customer service again and this time the CS Rep asked me if I was on a lease/jump program. So I tell them I was. It turns out you have to send the phone to a different location if you were on a jump program. I didn’t notice that before I sent the phone back with the label they gave me. This time I said that they should still have the phone at the place where phones arrive if they are not from a demand program. The CS rep took me off collections again and said they would look for it. Note that I was in the pro
My email to sms stopped working a couple of days ago but for only one sender. The sender checked and has no issues, I tested sending through my personal email to my sms and it worked so I assume T mobile is blocking the sender in question. I called Tmobile tech, they didnt see any blocks, but I dont think they dug too deep as I know I have blocked many text message senders that send junk...
Unable to access T-Mobile web portal, unable to change password in app, unacceptable phone support wait times
So after the hack I’m obviously wanting to change my password. No such luck. Web portal access? “Looks like we got our wires crossed.” No access. Password change in iPhone app? “Request timeout.” Called customer service, chose Option 1 for a callback, only to be called back with horrible music playing and having me wait again. Does anyone have any idea how to get in touch with T-Mobile support or how to make their app work?
I have seen this problem quite frequently in these forums (some going back 3 years), none that I have seen have been reported as solved. I spoke with customer care @ 611 last week. We thought we had it solved as I was able to get in and set up a passcode, but unfortunately, it’s not. If someone calls me it says “this person has no subscription on this service”. If I call to check for messages, it acts like I am calling from a phone other than my own. I prefer not to spend hours on the phone trying to fix an issue on your end. I thought maybe someone here might have a solution before going that route. BTW, we set up 2 phones on this plan, the other one is just fine. TIA
Do you scam customer into getting more accountsthan necessary. We went in to get to lines because we are only 2 people. Apparently you have your representative telling customers of November 2021 that the 3rd line is free, but it isn’t. It’s not included it’s $25. We came in for 2 voice plan but were given 3 (the 3rd one free) it’s not free and we don’t use it. Again there are 2 of us. Why are we being charged for a 3rd line that you claim to be free but it’s not?
Hello,I’m on the 20$ prepaid plan. I’m outside US and unable to contact T-Mobile. What’s the grace period a prepaid account can remain out of balance from the last service day ie 30 days? I’m not very clear of the below statement from T-Mobile.“If balance is insufficient to renew all lines on your account for 120 days, all lines will be suspended for 30 days. If you have an account balance, all lines will convert to Pay As You Go for 30-day increments with $3/mo” Is it stating that an account can remain out of balance for 120 days after which the account is suspended and number reallocated? I can make a one time payment as guest but how long after the 30 day service window can I make the payment? Let me know if there any question. Any help regarding this is appreciated. Regards.
Travelling in Canada with a TMobile prepay sim in my iPad that I use for data only. I need to add additional credit but no matter what I try, I am unable to login to my T Mobile account. I login successfully and then get asked to enter a 6 digit number that will be emailed to me because I am in an international location. I enter the number and then get asked to enter my sims cell number. I do this and then get told there is a T Mobile ID and to login. This process then repeats and repeats and repeats in and endless loop and I never actually get to be logged in. T Mobile app simply returns something went wrong all the time. HELP!
I lost my phone in an uber and have not been able to get in contact with the company or driver yet. If I buy a new phone today and on the off chance that I find my old phone after that (and want to keep the new phone), can I do the trade-in of my old phone after I’ve purchased my new one?
My Sonim XP3 is awesome, one of my favorite phones I’ve ever had, BUT: the only thing that annoys me about it is I can’t receive texts containing multimedia, or group texts. Instead I just get a message saying “Couldn’t download...” and even if I turn on data and/or Wifi, I still can’t download them. Needless to say I can’t send them either.It’s a 4G phone, and my previous flip phones were even less capable and even they had no trouble with these kinds of messages, even with the data turned off.Anyone know what’s causing this issue or how to solve it?
So it appears that for some reason T-Mobile never switched my wife from Mexico to Costa Rica when we got here three months ago, it did however switch her service when we went to Panama for one day, when we got back here it immediately relocated her phone back to Mexico. They have never seen this before and are trying to adjust our bill but give us mumbo jumbo about only being able to adjust 60 days history and can’t do anything about the other 30 days. If this happened to here phone my hunch is this is some glitch, possibly as we’d just got her a new phone, the fancy droid flip which is 5G and T-Mobile network isn’t properly recognizing it. Probably a pretty big issue here for T-Mobile as more and more of these devices come into country and they erroneously bill customers. Seems like a nasty bug, bad customer service as much as they tried and possible class action at some point. T-Mobile should make sure some of the engineers get info on this, would be interesting to see if they can re
I'm a T-Mobile customer and, just like I do every year, I signed up for a free subscription to MLB.TV on March 30th (via the T-Mobile Tuesdays app). That said, every time I try to sign into the MLB.TV app on my smart TV or computer, I get a message telling me I'm not a current subscriber. Can you please help me sort this out?
I just got my new phone to replace my old phone, and ported my t-mobile number to Project Fi. I am now unable to access my t-mobile through the website since the the porting completed. How am I supposed to access everything there to view and pay my final bills? I always paid my blil this way in the past to avoid excessive transaction fees. How can I access the online system to pay the final bills without being charged the ridiculous fees for phone/etc payments? Attempting to login on the website tells me the service is unavailable and that they're working on fixing it. I'm rhinking its a generic error and the real problem is the fact that my number was ported. It seems wrong to lock people out from accessing past and final bills this way, forcing them to use only fee-laden pay,ent methods, especially the fact that it gives a bogus error to disguise it as a system outage. Even snail mail falls in this category due to costs of postage/money orders/etc.
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