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  • 4,606 Discussions
  • 19,787 Replies
4606 Discussions
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gloro1First activity
asked in Accounts & Services
Tmobile Tuesday Popeyes

can’t figure out how to add a 2-piece signature chicken (not meal) to my cart if its notlisted anywhere on the mobile menu?  

23
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2 years ago
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tedrichardFirst activity
asked in Accounts & Services
ACP internet

I am an existing 5G internet customer and my household meets the standards for the program. Trying to find out how I can apply.

2
C
2 years ago
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Raoul5gLearner
posted in Accounts & Services
LACK OF CUSTOMER SUPPORT - Please read and leave a comment if you are tired of it too!

...

2
F
Pillar
2 years ago
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GAlexFirst activity
posted in Accounts & Services
Plan removed and line cancelled

Hi,My line was removed from a group plan, I already paid but my number stopped working. I cannot receive or make calls, send messages or even book a ride to go to the nearest store. I was told my number was terminated for no reason due to my line being removed from the group plan.I need help.

1
gramps28
Pillar
2 years ago
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CampelloLeiteFirst activity
asked in Accounts & Services
Traveling to Brazil

Hello, I am traveling to Brazil and wanted to know if WiFi calls are free - both incoming and outgoing? I know that texting and 2G data is free with my plan.   

1
drnewcomb
Pillar
2 years ago
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miaFirst activity
asked in Accounts & Services
sorry we're not ready for you yet message

when I open the app and try loggin in, this message came out.I’m using prepaid account and I’m wondering how to fix it.Thx!

3
S
2 years ago
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AmyjFirst activity
asked in Accounts & Services
New phone, new line, no sim card?

I added a new line and bought at new phone from t-mobile, all online.Received the phone, but there's no sim card included. Now I have to wait for them to ship me one. It's been several days and I've received no notice of shipping or anything. This is a new line for my elderly mother, who now has been without a phone for days.Can I go to a store and get a new sim card ? I don't understand why a new phone on a new line wouldn't automatically come with one.

1
A
2 years ago
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Perk44First activity
asked in Accounts & Services
Flex Lease - Merger

I am a long time Sprint customer (24 years) who currently is on a Sprint Flex Lease that is entering month 18.  I am confused as to the status of my lease at this point.  In November I wanted to upgrade to the Samsung Fold 3 that Tmobile had on promotion.  Tried online and also went to the store.  I was eligible for a upgrade at that point but per the store I was not eligible for any promotions even though the promo stated it was for new and existing customers.  The advice from Tmobile at that time was to wait until I was migrated or call customer service.   Fast Forward to now I am wanting to get out of my lease and upgrade to the Samsung s22 that will be coming out next month.  I realize I will have to convert to a 24 month plan at that time.  Is this going to be possible or am I stuck until Tmobile migrates us. 

1
H
2 years ago
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trhoades9First activity
asked in Accounts & Services
My number is showing up as suspected spam when I call people

When I call someone my number shows up as Suspected Spam on their called ID. How can I fix this?

2
syaoran
Pillar
2 years ago
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magenta5655286Rookie
asked in Accounts & Services
Identifying US phone numbers as international numbers

I have an issue that seems to be getting worse. 10 digit US numbers coming across to my phone as international numbers. The numbers appear in ID like this with space between each 2 numbers, 12 34 56 78 90, so it is identified as the interational number by the first 2 digits. Why does this happen? and why does it annoy me so much? Now I am guessing they are telemarketers because I have yet to get a message from one of them. How does scam blocker address these numbers? Does it actually block the number the coming across or does it think it is blocking an international number? 

4
M
2 years ago
2
2404958845First activity
asked in Accounts & Services
Line Linked to an equipment

How can you change equipment from one line to another line on your account? I bought an iPhone under one number in my plan but using it now under another number. I want to make sure the billing of that line shows under the new number used in that equipment.

1
gramps28
Pillar
2 years ago
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jcbiketravelFirst activity
asked in Accounts & Services
Over charged

I get 27,77 overcharged and i did not called outside the USA. So i need the 27 dollars back please.JC

1
gramps28
Pillar
2 years ago
unhappycustomer3301
unhappycustomer3301Rookie
asked in Accounts & Services
i have been a customer for at least six months and i have never been late paying a bill

today you sent me a letter telling me that my credit is bad, you have really good internet service and it is a better deal then att and cox communications but your billing policies are really pathetic. i do not like the prejudice that you are using to judge me as a good customer or not. the music you play when you put people on hold is just plain nuts

10
unhappycustomer3301
2 years ago
unhappycustomer3301
unhappycustomer3301Rookie
asked in Accounts & Services
the home internet works great everything about billing is just totally whacked

why would you provide a good product and let your billing end be inept

0
unhappycustomer3301
2 years ago
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DontbitthehandthatfeedsyouFirst activity
asked in Accounts & Services
can any one tell me how to get message data statements

I need some statements of text messages that i had made to a specific phone number which is all i need to get a case going against a job that has violated my civil rights can some one tell me if its possible so im not wasting more time and get charged by my lawyers .... 

1
gramps28
Pillar
2 years ago
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ChrisF164First activity
asked in Accounts & Services
Porting to new T-Mobile phone

I purchased a Samsung A53 online from T-Mobile with intention of porting an existing Verizon Wireless number. I stated this during purchase and provided the existing Vzn number. The device has arrived but the order and my account show that it has a different number. Will I have an issue porting?

3
gramps28
Pillar
2 years ago
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milsteadenterpriseFirst activity
asked in Accounts & Services
How do I change business name?

I signed up in store. The person who helped me spelt Enterprise with an I instead of an E. I have called to get this fixed and they said they would but that has not happened. Is there another way I can fix it? It’s pretty embarrassing for my business name to be spelt wrong on Caller ID! 

3
C
2 years ago
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ZonieFirst activity
posted in Accounts & Services
no voice mails

I have lost my voicemails can you please restore this 

1
gramps28
Pillar
2 years ago
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singLmommaFirst activity
asked in Accounts & Services
NEED HELP PLEASE

HELP! PLEASE PLEASE..  I’ve been with T-Mobile just under 4 years now. . I have been very satisfied since day one. Unfortuntely I had lost my job back in 2020 due to covid. Learned i was pregnant at the time so I stayed home during the pregnancy. Complications during pregnancy so just kept being a stay at home mom. BAby is great now… but Shortly after I broke up and left my ex (very toxic and abusive relationship). Iv’e been trying to get back on my feet, Got a job in 12/2021 but because of the trauma of the relationship, I now suffer from anxiety, panic attacks, ptsd, and depression. Now before I try and work on that, I have to work on my mental health and overcome this huge bump on the road. Been trying to ask extensions for everything. Service is officaally suspended.. I made a payment arrangement ….I was unable to pay the second payment. in order to avoid suspension, I need to pay $190, to become eligible for a new payment arrangement.. But Like ive said, I have no income at all.. 

3
gramps28
Pillar
2 years ago
R
russellrealestateFirst activity
posted in Accounts & Services
How to Forward ALL INCOMING TEXT MESSAGES TO ANOTHER T-Mobile number

How do I forward ALL incoming text messages from one t-mobile phone number to another different t-moblie phone number? Is this possible?please let me know. Thank YOu! 

1
gramps28
Pillar
2 years ago
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Greg249First activity
asked in Accounts & Services
v

Fix voice mail is full message

1
gramps28
Pillar
2 years ago
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fobjobFirst activity
asked in Accounts & Services
fill account

How do I find out how much is left in my fill account?

1
gramps28
Pillar
2 years ago
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cb23First activity
asked in Accounts & Services
T-Mobile Tuesday Ad-Free Weekend on Pandora not working

I really enjoy the ad free weekends, and was delighted to see it offered again last week. I did exactly as instructed, already have a Pandora account, and when I opened up Pandora this morning, I did exactly as instructed- I watched the 15 second ad and then nothing happened. I have a new phone, so I doubt that’s the problem. I waited about 30 seconds, and then music started playing. After two songs, commercials started and I can’t get them to stop after 3-4 songs. Any advice or help out there?

5
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2 years ago
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irritableallthetimeFirst activity
asked in Accounts & Services
How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

73
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2 years ago
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LMSchmeerFirst activity
asked in Accounts & Services
Why no forgiveness?

Why is it, whether your phone is lost or stolen, do you still charge the customer, especially if the phone was stolen? I have been paying for a phone that got stolen from me two years ago, and of course the replacement to that phone. I think that the company should forgive the customer when their phone is stolen. If a report was made at the customer’s local police department, would that not be verification enough? In addition, when the line to that phone is suspended, why do we continue to have to pay on that phone? It’s almost like t-mobile is making out on a customer’s misfortune. 

2
drnewcomb
Pillar
2 years ago
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