Accounts & Services
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I'm fuming. I'm paying money for a service that is not giving me missed call notifications, not giving me voicemail notifications, and does not even have voicemails arrive in my inbox until days after they were left (which I can only find out by checking manually!).From what I've seen this is a long term issue with you guys too. Congrats on the great service. I didn't want that interview anyways.
I think my line has some feature activated that is blocking some of my daily usage thing. cant use call forward or even call waiting the phone brings me a message that saids call setting error network or sim card error. I have changed the sim card this month 4 times, replace the phone i had Galaxy Note 9, Galaxy Note 8, One plus 6t, Oneplus 7 pro and a Galaxy s10. all of them same issue. is anyone encounter this? I have other line they dont have this problems.
I bought a Huawei p30 lite and a T-Mobile sim card. I set up the sim and made an account. once I got to placing the order I placed it and got the message that it may take up to 2 hours for service to start. Still got no service a day later. on my pc the account is set up and should be working.
Hi,Are we only charged if we use the services when connected to a cruise ship's cell tower? The cruise ship I'm on (Carnival Sunrise, previously known as the Carnival Triumph) has no data at least under the old Triumph name. I don't plan on enabling mobile data, make outgoing calls or send outbound text messages. I also have unconditional call forwarding enabled so all calls goes to voicemail immediately. As a safety precaution, I also went into my T-Mobile account and blocked all international charged roaming. If I leave airplane mode OFF (disabled), will I be charged any roaming fees if I just have my cell radio on and it's connected to the only tower available which is on the ship?Just want to clarify how roaming works. I assume connecting to the antenna itself is not the reason for roaming fees but the actual services used.Thanks.
Hi everyone,I upgraded my line which has Tmobile One with One Plus International to TMobile One and Global Plus 15GB. Now on the usage page, it no longer says unlimited, but now shows the denominator as 15GBAs I have TMobile One which is unlimited, shouldn't it say Unlimited and only apply usage towards the 15GB should I be overseas. Thanks,Brad.
Hi I am trying to submit a rebate, but the images of receipt and box are not uploading. The website gives me an error - unable to upload, Retry. However, retrying didn't work.I have tried this on 3 separate days, with 2 different browsers (Chrome and Edge) and two different PCs. Can someone please help?I tried chatting with T-Mobile support, but they couldn't help either.
Hello -I have a T-Mobile account with 2 lines. I'm moving to a new area, and would to change my phone number (the primary number on the account) to the new area code. But, I'd also like to port my old number to Google Voice so that I can still get voicemails from it.I am trying to sort out how to do this. One way is to add a new line ($25 for a new sim) with a number in the new area code, then swap that number with the primary phone account, then port the old number out. But, I'd pay $25 + one month of a new line that I'll never use.Does anyone know what would happen if I simply ported my main number out of the system? If I port my main number out, and then my phone is suddenly dead, I could call T-Mobile and have them assign a new number, in the new area code, to the phone. The phone would be down for a bit but the old number will be active so it's ok.Anyways, if anyone knows the best way, I'm all ears. What happens if I suddenly port out the primary number on my account?thanks! Dave
I've had a VOIP phone number with Comcast Xfinity for many years, and I ported the number to T-mobile on 4/11/19. They told me the port would take 24 hours. Unfortunately, it's 4/16/19, and I'm stuck in limbo.I can make outgoing calls using the T-mobile phone, but incoming calls still ring at Xfinity. Xfinity called me 2 days ago and said I should call T-mobile and have them "grab my phone number." I called T-mobile to relay that message, but no dice.I have called and spoken with T-mobile customer services every other day, and they always clicks some buttons and pull some switches on their side and say "wait for 2 days," but it's still not fixed. HELP! Has anyone experience this issue? How do I get out of this limbo?
Hello Friends,I need some help especially who are truly experts. I have iPhone XR (Unlocked) with primary line on eSIM. I am planning to buy XS (unlocked) from Apple store. Can someone help me to understand the process to transfer eSIM from my existing phone to new phone?I would appreciate your help.
The last time I had my phone upgraded, I noticed that one of the saved wifi names already on my phone was named "T-Mobile Wingman." I did not incorporate this hotpot on my phone - as I said, it was new - and I cannot find it listed anywhere on the T-Mobile website. A google search seems to indicate that it's the name of a service that T-Mobile provides for in-flight wifi... But then, wouldn't it be listed somewhere on the official website? And furthermore, why would it be on my new phone?Any answers that the community can provide would be very much appreciated. 😊
I travel. Currently in southwest Asia. I have full bars and LTE on the local infrastructure. I can call toll free numbers, I can call offices, etc... but when I try to call my family located in the US from my Tmobile device (iPhone 7 Plus) to their Tmobile devices, I get a busy signal. My phone, instead of saying their names, will say "User Busy", with the audible busy tone. So I try to call from a US VOIP service (700 code) and it is the same result, busy signal. I can call using FaceTime Voice, FB MSGR Voice, WhatsApp Voice just fine. Though this data option works, I have to have the voice to voice accessibility. We have turned off our spam/scam/robo features using the noted #____# format. We have restarted phones. How do we fix this?
I cancelled my t-mobile service in March, and it is May 14, and I have still not received my credit balance. Everytime I call, I get different and varied answers, but my credit balance is not getting refunded. Almost feels like borderline fraud, as no idea why a valid credit balance takes this long to process. I was an 18year old customer, and had an habit of prepaying for about 6 months of my bill.In hindsight it sounds stupid, but I thought I was going to be a forever T-mobile customer. And now 3 months since account cancelled, and I am still waiting for my refund to process.
I want to exchange a gold iphone 8 for a black one. I ordered the phone from t-mobile.com, however, it was in-store with the help of an employee. I heard that I am able to exchange the phone under buyers remorse, but I would have to pay another down payment for the black phone since it takes 30 days for a refund. I really do not want to do this because I paid for the phone in full and do not want to make another transaction. I was wondering, is there a way around this, and can I make this exchange at a different t-mobile store than where I ordered the gold phone?
Hello,I have a family plan which has 7 lines on it. I want to get a deal called "2019 LG Activate and Save 2" but there is rule for it as"If a voice line has been canceled within the past 90 days, it must be resumed"I have a canceled line 60 days ago. So, I have to resume/re-activate this line to get this deal. I called customer care and went to Corporate Store but they could not re-activate my previous line because the number that I used on that line was recycled and assinged to another customer. They said they could not do it.So, how can I take this deal then? There is no any sentence about recycled numbers of canceled lines?I also asked to open a new account (sub-account) but they said I need to full my family plan first (10 of 10).As I result of these informations, I will not get the deal or is there any chance for it?Thank you.
I have been trying for four days to get info on my account unsuccessfully. I put in a new Sim card on 2/25. This was the date my pre-paid account was due. I was inquiring into billing issues that occurred at that time. Somehow customer service then decided to change my plan without asking me. I had an old Simple Prepaid Plan in which I got the following * Unlimited talk (nationwide) * Unlimited domestic and international messaging (SMS/MMS) * Unlimited web, data slows to 2G speed once limit is reached (at 2GB limit) * Mobile Without Borders *I told the customer service I need my plan changed back and they refuse. They gave me a new plan which is Simply Prepaid (4GB 4G LTE) and added 5 dollar to access mexico and Canada. I cannot even read all the details of that plan because it is about a paragraph long. I can pretty much guess that it will not be as high quality as a plan they phased out though. The company is refusing to give me back a plan that they changed on me without my
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