Accounts & Services

Ask about your plan, added features or offers

  • 5,274 Discussions
  • 19,583 Replies

5274 Discussions

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Greg249First activity
asked in Accounts & Services

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Fix voice mail is full message

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gramps28
Pillar
1 year ago
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fobjobFirst activity
asked in Accounts & Services

fill account

How do I find out how much is left in my fill account?

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gramps28
Pillar
1 year ago
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BSC_TnetFirst activity
asked in Accounts & Services

Technical Issues

Hey Everyone, Does anyone know how I can upload a file using T-mobile.com account? I have been trying to upload document to prove my military status so that the military discount can be applied to my account. Every time I try, it gives me an error message saying “upload failed please try again.” I have tried using different browsers and document files, JPG and PNG. According to Customer Service Agent, I have to keep trying and after a month I still submit the document. I have been losing out on this discount. 

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1 year ago
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waver1994First activity
asked in Accounts & Services

is protection 360 transferable

I have 4 lines on my account. Only 3 are actively being used. I recently switched the sim cards between 2 of the phones.  One being an iPhone 11 and the other a One Plus 8. My son originally had the One Plus 8 and is now using the iPhone. His number switched to the iPhone.  I have no Apple Care, it was my daughters account.  Now on my account, it shows the Protection Plan on the iPhone, which was originally on the One Plus 8. Will the iPhone get the same replacement benefits that his original phone had. To make a long story short, is the plan transferable to a different phone on the same account.

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1 year ago
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cb23First activity
asked in Accounts & Services

T-Mobile Tuesday Ad-Free Weekend on Pandora not working

I really enjoy the ad free weekends, and was delighted to see it offered again last week. I did exactly as instructed, already have a Pandora account, and when I opened up Pandora this morning, I did exactly as instructed- I watched the 15 second ad and then nothing happened. I have a new phone, so I doubt that’s the problem. I waited about 30 seconds, and then music started playing. After two songs, commercials started and I can’t get them to stop after 3-4 songs. Any advice or help out there?

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1 year ago
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irritableallthetimeFirst activity
asked in Accounts & Services

How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

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1 year ago
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LMSchmeerFirst activity
asked in Accounts & Services

Why no forgiveness?

Why is it, whether your phone is lost or stolen, do you still charge the customer, especially if the phone was stolen? I have been paying for a phone that got stolen from me two years ago, and of course the replacement to that phone. I think that the company should forgive the customer when their phone is stolen. If a report was made at the customer’s local police department, would that not be verification enough? In addition, when the line to that phone is suspended, why do we continue to have to pay on that phone? It’s almost like t-mobile is making out on a customer’s misfortune. 

2
drnewcomb
Pillar
1 year ago
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hdagdelenFirst activity
asked in Accounts & Services

Survey

I recently called the expert support (September 25) and at the end of the call, I was informed that i will get a survey to rate the service. The service was excellent, however, the survey message was sent to an another phone under my account (I personally do not have access to it). Is it possible to receive it again?

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1 year ago
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portsideFirst activity
asked in Accounts & Services

Contract

My contract with T-Moile is for two iPhones. One of the two phones is no longer in use. Will T-mobile now reduce my monthly fee?

1
gramps28
Pillar
1 year ago
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RKel32First activity
asked in Accounts & Services

Is it standard practice for CSR to provide false info in attempts to get a plan swap?

Chatted with a CSR today on the TMobile website regarding Perks at Work discount my employer offers.  They ensured me that you do not need a new line to get the discount and tried to pressure me into changing my plan immediately and they would handle the discount after they had changed.  I called the Perks at Work team and they told me he was providing incorrect information.  They they proceeded to waste my time for over an hour “looking for other discounts”, which resulted in nothing.  So I wasted over an hour going down a rabbit hole based on false information provided to me in an attempt to get me to switch my plan to Magenta Max.  What a joke.  I have a pdf of the transcript but because there is some personal info in there I’m not posting here.

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R
1 year ago
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Ed2dawordFirst activity
posted in Accounts & Services

first responders

How do I enter or find the information for 911 dispatch for first responders? All I see is police, emt and firefighters 

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1 year ago
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E.T.W.First activity
asked in Accounts & Services

Where to find pin?

first time smart phone. Samsung. I had been able to call voice mail on this phone and been able to hear them, now it wants a pin number. how do I find this pin they want?

1
gramps28
Pillar
1 year ago
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Anonymous
asked in Accounts & Services

How to delete my T-Mobile online account?

I accidentally created and linked my number when I was asking a question using the online chat.I thought creating an account was just for online support or chat.Is there a way to delete or deactivate my account?

6
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1 year ago
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NickvbeatFirst activity
asked in Accounts & Services

Lied to by phone reps

So recently, my dad upgraded my phone online without my knowledge to an s22. If I had known I could upgrade, I would have chose the zfold3. I called t-mobile to ask about the swap, as I wanted to give them back the s22 I was mailed, and take the zfold3, which the website said with my upgrade would be about $8/mo whereas the s22 was free. When I called, the fold was out of stock and they told me I could keep the s22 for up to 30 days so i should keep it and call back in 2 weeks when the fold is restocked. So today, two weeks later, I call and they tell me that it was only a 14 day period I had to return the s22 so I am now outside of that deadline and that even if I had swapped, it would be like $75/mo for the fold plus a heavy down-payment. I was flat out lied to before. My line has been active with sprint for 20 years and I am severely disappointed with this gross mishandling of my account. The rep I talked to today told me I could wait 2 years and trade in for it. 2 years was her gre

1
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1 year ago
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magenta8944700First activity
posted in Accounts & Services

Adding additional line to grandfathered Simple Choice Plan

I have been a tmobile customer for over 8+ years. Beware all customers trying to add a current promotional line to their grandfathered Simple Choice Plan!  Tmobile said my line qualified and it would be $10/month to add the line and includes a new phone with some promotional discounts off the phone price itself which comes back as monthly credits for 2 years (a pretty typical tmobile promo).  They said over and over there is no additional cost and do not worry my data plan will match the base Simple Choice account, which is data unlimited for all lines.  After activation, I found that there was no data plan with the new line.  After many days/weeks of complaining to Tmobile and talking to many of their “expert help” and as well as visiting a physical store, they just said the line is working perfectly and exactly as expected, so the best they can do because im on a discontinued Simple Choice Plan, they can only add free 3G data to the 1 line…  Or I can add an upgrade data plan to just

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1 year ago
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pbrown43221First activity
posted in Accounts & Services

You say bills are going down... why is mine GOING UP? I'm done

After 15 content years with Sprint, they sold me out to this company, who was no where ready to this conversion  We had nothing but problems with all 3 of our lines.  Now they say SPRINT gave us our free phones.  NO, it was TMobile during the switch.  Now, they are attempting to charge us for them and last month we were promised a rebate of the difference.  Of course it never happened.  Now, they say this crap!  I’m SO done with you!  Experts?  I can barely find someone who speaks English!

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1 year ago
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JPC1First activity
asked in Accounts & Services

Suspension for no known reason

I just joined T-Mobile from Verizon.  We bought two new phones outright and those lines went active immediately. Ordered another phone for the account to take advantage of a trade-in, but kept my old phone and replaced the SIM card with a T-Mobile card. This morning I received an e-mail that all accounts were suspended. The new phone is supposed to arrive tomorrow.  I called customer service and they said that they did not know why all accounts were suspended, and that they had no way to communicate with the fraud department except through e-mail. They said the account is usually suspended for 24 hours at least. This doesn’t make any sense to me. No reason provided so I can’t react to it, and meanwhile all family members are left without a communication method. Does anyone have any ideas?

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Pillar
1 year ago
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sherzberFirst activity
asked in Accounts & Services

My app is stuck "Sorry it looks like we need a moment".

It's been like that for days! How can I fix that?

1
S
1 year ago
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walshnumberoneFirst activity
asked in Accounts & Services

Data Security Trade Ins

If I trade in my phone will you take care of wiping my phone of its data?

1
C
1 year ago
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SJannoyedFirst activity
asked in Accounts & Services

T-Mobile selling app usage info

Do I really have to download some app to prevent T-Mobile from selling my app usage data?

3
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1 year ago
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sjsturm007First activity
asked in Accounts & Services

T-Mobile Tuesdays Fuel Rewards 01/04/2022

Hello,  Did anyone else have an issue today when they redeemed the Fuel Rewards with Shell only $0.05 was credited in lieu of the $.10 off?  My Fiancé and I are confused for we confirmed we are at Gold Status and can’t get through to a Fuel Rewards Rep or a T-Mobile Rep (been on hold for almost an hour and a half (90 minutes).  

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1 year ago
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gargFirst activity
asked in Accounts & Services

Not receiving the text messages from short code numbers

Since i got this new t-mobile account, i am not able to receive the text messages from the short code numbers. Any one know the solution of this?

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J
1 year ago
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brothertuckFirst activity
asked in Accounts & Services

can I swap a tablet sim to a phone

I have a tablet on T-Mobile and want to switch back to a phone, can I just use that SIM card to do that?

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C
1 year ago
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RepentharlequinFirst activity
asked in Accounts & Services

If ther is no loyalty discount, why are you staying?

Mint Mobile has unlimited plan for $30. Right now they have a deal where its $15. I have asked several time for a loyalty discount but T-Mobile doesn’t seem to offer this program. Have any of you made the switch, is Mint Mobile a viable option? Thanks!

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gramps28
Pillar
1 year ago
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Park12First activity
asked in Accounts & Services

How do I add a INTERNATIONAL Data PASS to a prepaid account

I am not seeing the option to add a data pass to my account. Could there be something wrong with my account? I need the pass for today as I am overseas and in need of data. 

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1 year ago
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