Apple

iPhones, iPads, and Watches

  • 1,173 Discussions
  • 3,187 Replies

1173 Discussions

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PsynurseRookie
asked in Apple

Calling Customer service issues long wait time exceeding 2 +

anyone in our T mobile family experiences these issues 

9
J
22 days ago
2
2hoursNOhelpFirst activity
asked in Apple

Need help but the phone is broken. Very easy to understand why I can t call. Where is online chat

waited 2 hours to be told I need a tmobile rep to very last four of soc. since no access code was created.God Bless them!

1
gramps28
Pillar
22 days ago
M
michaelgokFirst activity
asked in Apple

New IPhone

How do you get all data from old IPhone to New IPhone?

3
drnewcomb
Pillar
22 days ago
M
michaelgokFirst activity
asked in Apple

I Phone 16

Any projection on when the iPhone 16 will come out?

1
syaoran
Pillar
22 days ago
M
mahdi_shFirst activity
asked in Apple

Assistance Needed with Hotspot Configuration for WebSocket Server Functionality

I'm developing an iOS application that crucially depends on the ability to establish a WebSocket server when the device is used as a hotspot. This setup allows connected devices to communicate through the server, a feature vital to our app.In testing across various ISPs, we've found that our setup functions well with most, but we encounter issues under T-Mobile's network, suggesting potential network restrictions or NAT handling differences.We are seeking guidance or information on:Any specific NAT configurations or firewall rules under T-Mobile that might restrict inbound connections to a device serving as a hotspot. Recommendations or practices for developers to ensure compatibility with T-Mobile's network configurations for such use cases. Availability of technical support for developers to navigate these compatibility challenges.We aim to provide our users with a seamless experience and would greatly appreciate any assistance or information you can provide to help us navigate these

0
M
23 days ago
M
MsMBKFirst activity
asked in Apple

Airplay

Apple TV 3rd generation is successfully setup on new T-Mobile WiFi (Netflix et al streaming fine) except it won’t recognize this device to airplay. Recognizes other devices but not this Apple TV  streaming device. Suggestions? Everything has been rebooted, shut down, restarted, etc. many times. 

0
M
24 days ago
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jsa307First activity
asked in Apple

Activating standalone apple watch on t-mobile, while paired to iPhone using different carrier?

Hi, looking for expert advice/help:I got an Apple watch SE for my child, and purchased a standalone plan from T-mobile. She does not have a phone. The adults have Verizon phones. The watch was an outright purchase from apple, and no one at customer service at T-mobile indicated that this would be an issue when purchasing the plan over the phone. (Reason for choosing T-mobile was that the verizon standalone watch plan costs 3x more)I initially paired the watch to my own phone under “set up for a family member”, but T-mobile was unable activate the watch over the phone (2 different calls/attempts). When I select “set up cellular” on the watch, only a Verizon login page loads. I went to a physical T-mobile store, and the employee told me you can’t set up a standalone plan on a watch using a phone that has a different carrier.Google seems to yield conflicting results. I did find a Verizon page stating “The Apple Watch doesn't need to be connected to the same carrier as your Apple® iPhone w

1
N
24 days ago
G
Gr8dogzNovice
asked in Apple

ios version vs 5g gateway

I just joined t mobile and am trying to get home WiFi up on the white 5g gateway.  I have an iPhone 13 currently, with iOS 17.4.1.  Nothing I , or the t mobile agent, can do will successfully bring the gateway on line.  Is the iOS 17.4.1 too new for the t mobile home internet app version 2.13 and causing an incompatibility?  

0
G
24 days ago
C
ChirazziFirst activity
posted in Apple

Aparelho Bloqueado (iPhone está no Brasil)

Fiz a compra de um iPhone porém ele está bloqueado para outras operadoras. O aparelho encontra-se no Brasil. 

1
gramps28
Pillar
25 days ago
B
Black. MikeRookie
asked in Apple

3 beeps when calling - what is meaning

Several different numbers, when I call them instead of getting a ring I get 3-beeps, but not always 

7
B
25 days ago
R
romieFirst activity
posted in Apple

plan

I look in to a plan that have an 5G services 

1
N
27 days ago
I
ilaudioFirst activity
asked in Apple

Poor video quality over text

Recently switched from Verizon. All videos sent via text seem t be really poor quality and small. Any way to adjust? Used to be on Verizon and iphone to iphone were good. Between iphone to android were poor. Now all seem poor.

0
I
27 days ago
F
FrostylaFirst activity
asked in Apple

How is another person viewing and sending my pics without my consent?

I have a person who somehow is able to view my pics and are sending them to others in my contact list without my consent. Also can read my texts as well as have retrieved all my personal passwords for all different accounts like facebook and such. I never gave this info out, it’s like they have my phone in their hands but I have my phone, what do I do?

2
syaoran
Pillar
27 days ago
T
Tapping7First activity
asked in Apple

knocking or tapping on outgoing calls

I had an Android (Google Pixel) and experienced knocking and tapping sounds for over a year. T-Mobile store changed the SIM card. It didn’t help. This went on for more than a year. Then I got an IPhone. The issue continues. T-Mobile did try a number of methods, but nothing helped. They kept closing out my ticket (which took forever for me to get them to agree to open to begin with. I did have one kind technician (I don’t think he was an actual technician) who checked in with me a number of times. NOTHING CHANGED. I finally realized on my own, that it only seems to occur on outgoing calls. So, I call people, the knocking begins, and I ask them to call me back…..and no knocking. It’s not my tower. It happened even in New York. It doesn’t happen on every call, but I’d say 90% of calls. It’s absolutely horrible. I stumbled upon a group online Apple community, where a number of people are complaining about the same issue. They think it’s an Apple issue, but they ALL HAVE T-MOBILE. Since I h

14
C
29 days ago
L
LizzFirst activity
asked in Apple

cannot verified server identity

I continually get a message the identity of m. hotmail cannot be verified and it won't let me use apps like Life360, you tube, upload photos on Whattapp outside of wifi

0
L
29 days ago
K
katraifFirst activity
asked in Apple

Lost email specific notifications on watch SE2

Yesterday I could see not only notifications that I had an email but I could also see the sender and the first part of the email. Suddenly that stopped (without changing any settings for anything) and now it only shows that I received an email. I have to go to my phone and open gmail to determine if it needs my attention or not. I’ve checked settings and everything is correct on both the phone (which is now doing it as well) and the watch. I do not have the mail icon but I can check it in settings. I have rebooted both the phone and the watch and disabled mirroring - which didn’t work, it still mirrors. None of the help answers I find on the internet address how to fix it without the mail icon or seeing mail in the apps list on the watch. I can’t find a .pdf support paper on the apple website for SE watches at all. It seems to be a common problem but I cannot find a solution. Anyone else run into this? That was my favorite function of the watch and is really only seriously annoying now

0
K
29 days ago
Z
zahidaliRookie
posted in Apple

device unlock

Hy sar my name zahid ali my iPhone 13pro carrier locked for t mobile please unlock my device my IMEI no 358750487833806 my email address mzahidali333@gmail.com

1
gramps28
Pillar
29 days ago
A
alhrmzFirst activity
posted in Apple

I want to unlock my phone

I want to unlock my phone, but I do not have a T-Mobile SIM card, and I live in Iraq. How do I contact T-Mobile?

1
gramps28
Pillar
29 days ago
C
cedy cedsRookie
asked in Apple

second phone

I have a second phone on my account its an iPhone. I dont have the password to log into that phone. How can I get the text messages from the second phone?  Nothing shady going on here. The phone was purchased for my mother and she is unable to log into the phone. I’ll stop there.

5
C
29 days ago
L
LauraRossFirst activity
asked in Apple

Iphone 13 volume keeps going off and disconnects from my Tesla

My Iphone ringer keeps turning off when I get calls.  The ringer is all the way up.  And when I go out to my Tesla the phone isn’t connected anymore and won’t operate the car.  The car says I am connected.  I have rebooted the phone and I’ve done a hard reset. It will start working again for about a day and then stop.  Help.  Is it my battery?

0
L
29 days ago
M
merrieFirst activity
asked in Apple

iphone background screen

What am I inadvertently touching that makes the weather app my background screen?  And how do I get it off?...(iphone)

1
N
1 month ago
M
merrieFirst activity
asked in Apple

phone rings on both lines

when I get a phone call it also shows up on my husbands call log; it doesn’t ‘ring’ on his phone but all my calls show up on his log.

0
M
1 month ago
ljenriquez
ljenriquezFirst activity
asked in Apple

This may be a stupid question....

but If I pay off the remaining balance of my phone that comes after the credit (cause I traded my old phone) and the credit pays off the rest, will I be able to unlock it then?

3
syaoran
Pillar
1 month ago
Z
ZabrielSaenzFirst activity
posted in Apple

My Phone Set-Up

I did a claim for loss phone, received new phone, trying to set-up w/ iCloud, then says it’s sending a verification code to my phone that’s not even set-up yet?? I can’t set it up now, what do I do?

0
Z
1 month ago
L
Leslie87First activity
asked in Apple

pay off the outstanding balance on device.

Hello! Long story short, my Brother bought a couple lines and devices from T-Mobile. I took one of ‘em and pay the bills to him until he refuse to pay the bills and get me retricted… Is there any chance to me to pay off the outstanding Balance without my Brother and get it unlocked? (I’m overseas now) Tank You!

4
gramps28
Pillar
1 month ago
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