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Billing

Talk about charges, payments, and bill details

  • 285 Discussions
  • 778 Replies
285 Discussions
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vatzmodiFirst activity
asked in Billing
Urgent: Billing Discrepancies and Miscommunication Issue

Dear T-Mobile Customer Service Team,I hope this email finds you well. I am writing to address a significant issue regarding my recent experiences with T-Mobile, which have left me deeply frustrated and dissatisfied as a customer.Over the past month, I have reached out to T-Mobile more than 60 times to resolve various issues related to my account. One of the primary concerns I wish to bring to your attention is the unexpected prorated charges that have been applied to my account without prior notice or proper explanation.Each time I contacted T-Mobile to inquire about adding new lines to my account, your customer service representatives assured me that there would be no charges associated with these additions. I trusted these assurances and proceeded to add the lines. To my shock, I recently discovered that my bill includes prorated charges amounting to $222, which were never mentioned during these interactions.Had I been informed of these charges upfront, I would have made an informed

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gramps28
Pillar
9 months ago
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Delilahpalmer90First activity
asked in Billing
tombile account my bill is too high im dispute them charge r

Hi this Delilah Palmer I'm dispute these charges on this account my bill is too high then want give no other payment arrangement on my bill so I need a other payment arrangement on my bill so if they don't head quarters going too get intouch with me about this all already put complaining  against them and bill up too 745.00 that too high for any body too be paying them can please help dispute these charges off my bill..

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gramps28
Pillar
9 months ago
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areshoreFirst activity
posted in Billing
Anyone else get their autopay account credit card hacked?

 I use a specific credit card for this T-mobile, because every year, the card information gets stolen, and then months later hear that T-mobile got hacked.  It just happened again tonight, just a few days after my bill was autopaid.  Everyone keep an eye on the credit card you use here, just in case.

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9 months ago
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magenta8539522First activity
asked in Billing
Pay

Is there a grace period if you are unable to make your payment arrangement?

1
gramps28
Pillar
9 months ago
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StormyKeen1414First activity
posted in Billing
Charged twice.

Why was I charged 220 dollars twice? I paid my bill on the 10th and then I wake up this morning with the same amount pending that already posted.

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9 months ago
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rdoddFirst activity
asked in Billing
PDF error message

When attempting to download the pdf version of my bill the following message appears.This XML file does not appear to have any style information associated with it. The document tree is shown below.

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9 months ago
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awsebboFirst activity
posted in Billing
awsebbo

IM FED UP WITH MY BILL CHANGING EVERY MONTH. I KNOW I HAVE paid for my iPhone 13 yet that say no no. My bill is 93.00, then 98.00 then 78.00. They have no idea what they are doing. I am tire of being treated like a 2nd class citizen.  

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Pillar
9 months ago
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justferjaniceFirst activity
asked in Billing
a charge i don’t understand

Is it mandatory for me to pay $25.00 per month for international calls when I’ve never ever made international calls? When i switched to my iPhone I asked why my bill was so high and the t-mobile employee responded that i have a monthly charge of $25.00 for international calls. When i told her I’ve never made an international call and i can’t believe you’ve been charging me that without my consent for years she responded by taking the charge off and said my bill would be somewhere under $100 in the $90 range ($91.00 was her quote i believe) monthly. However instead of that I’m still being charged & my bill just increased. Why? 

1
syaoran
Pillar
9 months ago
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imrah6First activity
posted in Billing
Autopay Discount loss

I find it rather ironic that I now have to provide direct access to my bank account to T-Mobile in order to get my $10 autopay discount. The credit card I was using was created SPECIFICALLY because T-Mobile got hacked and all my information was stolen.So,. if T-Mobile gets hacked again and it costs me money you can be sure I will sue the company for damages.

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10 months ago
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Nick091245First activity
asked in Billing
Autopay - debit or ACH security protections and gaurentees?

I would like to know what enhanced security T-Mobile has in place to protect debit and routing/bank account numbers for customers?  T-Mobile has had data breaches in the past, now they are asking customers to trust them with your specific bank routing/account number (or debit) to continue to receive their autopay discount.I’ve always used a credit card for autoplay because if there is a data breach and my credit card # is stolen it’s easy to call the credit card company to dispute the charges and the credit card company takes care of it. With a debit card number or direct access to your bank account (routing # and account #) you could lose all your money from your bank account by hackers if T-Mobile has a data breach before the breach is publicly disclosed. This means the customer will have to battle with the bank to recoup any funds if there were fraudulent debits - I can I see the issue now:  the bank will try to insist that the fradulant withdraw made by hackers with your routing/ac

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gramps28
Pillar
10 months ago
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floortanksFirst activity
asked in Billing
Can a billing dispute with my bank impact my service?

I requested a payment reversal about 60 days ago, and T-Mobile has failed to rectify the situation despite claims that the refund was added to my account the day the reversal was requested. Despite contacting T-Mobile and my bank on multiple occasions, there is no refund in my checking account. I’ve tried multiple times to get the issue fixed, but nothing seems to be working when I go through T-Mobile, so I’m considering going through my bank. My only issue is that I am worried this can impact my service if there is a chargeback on my account. Is that possible? 

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10 months ago
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AlbagdaddyFirst activity
posted in Billing
how do i block the other lines on my plan from buying extra stuff and google pay

Both of the other ppl I have on my plan have spent extra money on our bill thru Google pay hoe do I stop this in the future 

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10 months ago
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CY LiangFirst activity
asked in Billing
Extra Bill After I transfer.

I started my service on 11/28/2022, and have been paying my bill every single month since Dec 18th, and I cancelled and transfer out my service on Aug 4th, which I received a full bill still on Aug 18th. So I reversed that auto payment, and now they are saying this charges is for July billing cycle, which to every normal person you would think the bill you pay on 7/18/2023 would be. But they shut down your access to your online account or billing statement right after you cancelled the service, and after 3 months of talking to 5 reps in call, wasting hours, and never get any follow up call backs they promised again and again.  Now after 3 months, they are still not able to give me a valid explanation and even not able to provide the full billing statements to my entire service history. Now the bill is sent to a 3rd collection company which they said they can no longer access anything to my account history and ask me to pay more than double the full bill because of late fee. What seems

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gramps28
Pillar
10 months ago
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Greg CFirst activity
posted in Billing
Change in Payment Terms

Is anybody else annoyed by the change in payment terms to get the monthly discount?  No discussion just “here it is”.  Credit card is the safest way to pay on line and T-Mobile wants your bank account???

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gramps28
Pillar
10 months ago
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Maya485First activity
posted in Billing
Angry Customer

I was a Sprint customer for many years and l had to transfer to T-Mobile. I never experienced such a bad customer service from a cellphone company. Before went on my cruise l contacted T-Mobile to make sure l would be able to use my phone. Their representative give me the wrong information and my cell phone was disconnected during my vacation l had to pay $300 to get my line working. After that l didn’t use my phone until l arrived at the port. I just noticed my bill was over $980 and I called T-Mobile and the representative was beyond unhelpful, he made me feel like a liar, he said l got alerts sent to my texts that’s not true. I told him after l paid my bill l was going to remove myself from T-Mobile and go somewhere else. He said okay. His customer service was not the best. I never got alerts, who wants to a get a bill this high especially during the holidays. I honestly feel they do this to many other customers. Sprint never treated me like this beyond disappointed with T-Mobile pl

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gramps28
Pillar
10 months ago
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eyeyqueueFirst activity
asked in Billing
Where do I put a discount code?

So, I have a friends and family discount code to save 20% on my account but I can’t find where to put it. I’ve been on every single screen inside my account and I see no field to enter it.  Can someone help me find it?  Thanks!

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10 months ago
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Odums2021First activity
asked in Billing
pps??,

We are being charged an extra $50!!! The bill says something about a PPS refund??!! A refund is defined as getting money BACK why are we having to PAY more $?? 

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10 months ago
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Tailor18First activity
asked in Billing
need help with paying bill

I was with sprint when they switched to t mobile and now can’t pay my phone bill. Please help

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gramps28
Pillar
10 months ago
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IlovemycatFirst activity
asked in Billing
why isnt there a call type next to a call on my bill

There is only a - next to some calls on my bill. Why?

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10 months ago
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UsedToBeBetterFirst activity
asked in Billing
AutoPay Change Causes Us to Lose Phone Insurance Benefits

By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card.I understand that credit card processing is more expensive than bank or debit, and I’d be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary.Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I’d have to pay?Thanks

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10 months ago
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martindm03First activity
asked in Billing
Trying to pay my bill, either get an error or endless loading

Usually when I log in the page goes to my account where i then pay the bill, but I always get this error:  This happens on every browser including mobile browsers after login. I have been trying for over a week now to login and pay. When I put in the direct URL to the payment section I get endless loading: This also happens on every browser including mobile. I cannot pay my bill and it will probably get cut off soon. This is for T-Mobile internet if that matters at all.

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11 months ago
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TimcrugerFirst activity
asked in Billing
billing screw ups

I refuse to sit in the phone another 30+ minutes to address the same issue I’ve already waited patently to address. I returned a modem, the second one in less than 1 year due to poor service and coverage in my city-center home. I am being killed for this piece of equipment.  During my last conversation with T-Mobile they located the equipment I returned and said I will not be billed for it yet it showed up on my bill. I appreciate the fact that I get to talk with people when I call and have chosen to remain a cost per in spite of poor service in the rural areas that surround my city. This level of incompetence will be what drives me to find another carrier. When I return a product, in the provided box, and that piece of equipment is located when on the phone with customer service and I’m still geing billed for it is stupid! Fix it or white me off as a customer! If I have typos it’s because I don’t have my glasses and I’m too pissed to wait until I do. 

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syaoran
Pillar
11 months ago
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Max2323First activity
posted in Billing
New billing policy

How is it that the FCC would allow T-mobile to start up-charging their customers if they’re using a credit card which provides certain protections against fraud? T-mobile allowed my information to be compromised a year ago and I’m still dealing with the issues every day in the form of scam calls, texts and emails. But now T-mobile wants access to my bank account???!!! Definitely considering changing carriers. That is the most absurd business decision they have made.I believe everyone that had their information stolen because of T-mobile’s lack of security should pursue legal action against the company! Defnitely a class action lawsuit viable for their lack of privacy protection and lack of response to the issues experienced by those who were the true victims in this matter.

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gramps28
Pillar
11 months ago
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Olha55555First activity
asked in Billing
deception

I have huge problems with your employees, I was deceived for 382 dollars, I am from Ukraine and I don’t know English well... how to solve this problem now?

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gramps28
Pillar
11 months ago
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LoveleighFirst activity
posted in Billing
OVERCHARGED AS A FAMILY PLAN WITH ONE LINE!!!!

So I called T-Mobile to see about lowering my bill. I have been paying $140 with a discount of -$10 for auto pay. I find out tonight that I have been paying for a family plan with ONE single line SINCE MAY!!! If we do the math here, that is 275 extra dollars T-Mobile has charged me since May. The lady said I should only be paying $85 for one line. When you do the math that’s where the $275 comes in. If you do a little bit more math that $275 equals out to a few bills. I do not feel I should be charged for the next couple of months.  I have been with T-Mobile over six years. Now I wonder how many times they’ve overcharged me and took advantage of a customer that has been loyal to them. 

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11 months ago
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