Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,307 Discussions
  • 7,002 Replies

2307 Discussions

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TanSamFirst activity
asked in Coverage & Signal

Why your T-mobile 5G internet is worse than any 3G?

I would like to compliant T-Mobile 5G wifi that making me go back to 20 years ago.  I need to wait around 2 minute to login in my account, and I need to wait any You-Tube video and any page of any website.  It make me crazy, you know.  Can you please provide good service as shown in your ADs?  Thank you so much for. your help!  Hope that I can wait for this day coming.

2
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9 months ago
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Anthony1First activity
asked in Coverage & Signal

Can't get or make calls or voicemail

Hello, I've been with T-Mobile for over a year after switching from boost with my lg k51. I've been having issues, despite having full LTE bars, I can't make calls, I get “call ended” within a couple seconds, I can't revive calls, don't get voicemails or notifications telling me I missed a call. Its getting pretty annoying, the rest of my family that's on T-Mobile don't have any of these issues. I looked over the website and tried some of their solutions but nothing has worked. What's happening?

0
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1 year ago
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shakana44First activity
asked in Coverage & Signal

why is home internet so bad

i would like to know why home internet is so horrible. constantly buffering when streaming, download speeds comparable to 90s dial up. it took 6 hours to download a game on my ps4. at one point it was only 50 kbs. im tempted to go back to Xfinity, this is ridiculous 

1
F
8 months ago
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BarbasolFirst activity
asked in Coverage & Signal

Coverage compared to Mint

I recently switched to Mint and have low-to-no coverage in 24055.  I’m considering switching to T-Mobile but then I learned Mint uses the same towers as T-Mobile, etc.  Would my coverage be the same as it is with Mint Mobile with T-Mobile?

1
syaoran
Pillar
1 year ago
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ChicFirst activity
asked in Coverage & Signal

Deleting old Wifi networks

How can I delete old WiFi networks that I no longer want or need? Thanks 

4
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Community Manager
5 months ago
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DlsuiaFirst activity
asked in Coverage & Signal

network connection

Since switching to Tmobile for our home internet I have been losing the connection from the cell tower to my Gateway device. Spotty connection is not what I signed up for. It's getting more and more frustrating  by the day. I called the support line and was told they were working on maintenance of the tower. It sounded like scheduled maintenance. Too bad customers were not notified in advance.  But that doesn't explain the intermittent loss of signal to our gateway device everyday.

0
D
1 year ago
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HopefulavatarFirst activity
posted in Coverage & Signal

Your Experience With Home Internet So Far

Following is my experience so far.  I am curious what yours has been?I've been in I.T. for a few decades, and for the past 13 years I've had the T-Mobile phone service across multiple states and think it is great.  I've never had a billing issue with this company, unlike others.  And that is saying a lot.  As for the home internet offering, I recently tried it and here are my findings.Good points...• Replacing AT&T copper U-Verse I gained about 9x the out-bound bandwidth while losing about 1/3rd the download.• Latency was slightly higher but still really good / good enough that if I were playing 3d shooters I wouldn’t complain much.  Dropped packets were better vs AT&T.• The cost was only $30/mo., which cuts AT&T by more than half.Bad points...• WiFi fails about once per week while wired connections continue to work fine.  You can get around this by placing a cheap WiFi router behind the gateway.  The only obstacle is the gateway won't allow you to disable all WiFi.  Extra

1
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Pillar
4 months ago
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trexbcRookie
asked in Coverage & Signal

Issues When Using Google Mesh to Extend Signal

I have been very happy with the T-Mobile 5G home internet service at my house.  I get excellent signal if the gateway is in an upstairs window.  I bought a WIFI 6e adapter for my computer and can consistently get over 300mbs download speed.  However, the WIFI signal does not reach my entire house.  I tried a Netgear extender and could not get it to talk to the gateway.  It was recommended by a T-Mobile rep to get the Google Nest mesh system and t-Mobile provided me with a discount for it.  However, I have been struggling with it being a sub-network to my home network.  I need to connect my PC to it in order to connect to my printer and other devices on my home network but the download speed is slower on my PC when connected to the Google mesh system 200 vs 300 mbps.  Also my smart TV needs to connect to the Google mesh system due to its distance from the gateway and when streaming the video occasionally stops for a second or two even though the sound does not.  I would keep my computer

0
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7 months ago
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locoboy808Rookie
asked in Coverage & Signal

DONT GET T MOBLIE READ FIRST

why the -F- for 7 years of calling in for you guys to fix your website it was never done. cant order or change anything on my account. why the hack you guys even have a website what a joke \ i already found over 40k people in blogs with the same issue{ good luck t-mobile }

3
gramps28
Pillar
10 months ago
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Maniac0609Rookie
asked in Coverage & Signal

signal quality and bandwidth

Okay here's a head scratcher for you guys since I've got this internet okay I've only been able to get three bars never anything more and to top it all off I've never been over three and a half four and a half megs per second during the daytime but yet at night it automatically jumps up to about 25 to 35 megs per second and then when the sun comes up it drops back down to 1.3 to 2.3 so I started kind of paying attention to the times now about 8:00 9:00 in the morning the bandwidth drops to below five megs and will not go higher all day after 10:00 it jumps up to about 25and 35 I called T-Mobile multiple times explain the problem ask them what's going on they tell me everything's fine they said they're going to reset my deal they're going to do this and that and it should fix the problem but it still has yet to fix the problem. Oh and not to mention when I try to set up the the router with the T-Mobile app 90% of the time it tells me can't detect the signal I put in an invalid address a

2
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6 months ago
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YulduzRFirst activity
asked in Coverage & Signal

International connection issue

Hello, My kids are currently in Tajikistan and their internet, calls and texting are not working. 

2
drnewcomb
Pillar
8 months ago
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oliverformicolaFirst activity
asked in Coverage & Signal

Constant connection issues at Morristown NJ

SOS mode all the time, can`t use the phone at the office, what is going on?

4
syaoran
Pillar
6 months ago
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Et2411First activity
asked in Coverage & Signal

DIGITS calls have too much static

I am using my DIGITS line to operate my condo gate lock. To open the gate I press 7; and the touch tone triggers the call box to unlock. this worked 30% of the time in the past.  Now when I get the gate to call my DIGITS line, the connection has so much static that the touch tone lags, or sounds like beep-beep-beep instead of a solid BEEP, and the old gate system doesn’t trigger because the tone isn’t correct.  is there a solution to this? I have full signal + WiFi. The problem occurs even when I’m not on WiFi so that’s not it. 

5
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4 months ago
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t_bee76Learner
asked in Coverage & Signal

My own router?

I cancelled xfinity after my 2 years expired on April 18th.  I switched to Verizon home internet afterwards.  I put the square router box from them in ip passthrough mode.  The router light yutns green.  Then I plug my existing links velop into eternity port number 2 and I am good. I have 1 MX5300 and 3 MX4200 velops. I have tmobile magenta (not max) 55+.  I went to a street carnival I guess you could call it.  I saw a tmobile booth there.  He sais if I switch to max plan it can be only 25 bucks a month.  Or only 40 if I have the regular plan not 50 since I already use them for cell service.  Sounds good.He also said my existing velop just plugs right in to thr back of the tmobile black router box.  I though tmobile did not allow that.  I saw youtube videos also saying no bridge mode or whatever exists.  Was the guy I talked to wrong?  Or tmobile finally allows my own router or mesh setup?

0
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10 months ago
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jswanny65First activity
asked in Coverage & Signal

Would adding another router to my grey gateway solve a port forwarding issue?

I have a SynchroBit hotspot connected via ethernet cable to my gateway. It is now stuck in relay mode after working fine for 5 days or so. I need to have port forwarding available but have not been successful as of yet. Have not been able to find any help online and TMobil support says it is not available on their gateway. Im not sure if adding another wireless router would solve my problem or not. The Geek Squad at Best Buy said no……! Hoping for some tech savvy help on this….TIA

1
syaoran
Pillar
2 years ago
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NatalieFirst activity
asked in Coverage & Signal

Roaming

Hello! I was calling to  1-800-937-8997 from Dubai and was talking about 30 mins. Will I be charged for that? 

1
drnewcomb
Pillar
1 year ago
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PangamanRookie
posted in Coverage & Signal

all weekend like this. ridiculous

 

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1 year ago
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JeRMRookie
asked in Coverage & Signal

Is T-Mobile blocking links via SMS? If so, why and how can I add permissions? (E.g., Mavely and Amzn.to links specifically.)

When I try to share good deals and savings links to my friends or family via text, the links from Mavely (mavely.app.link) and Amazon Associate shortened (amzn.to) links are being blocked.The links are not received by iPhone and Android users from testing.The only workaround solution I have is to send the links in Snapchat or WhatsApp.Note: I am using an S20+ device with Google Messages as my primary app. I just used Samsung Messages (stock app) and the link still is not received by the end user. Also, I deleted Spam Shield to see if that for some reason was the issue, which it clearly is not.WHAT GIVES?!

0
J
5 months ago
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Juanflores76First activity
asked in Coverage & Signal

wifi connection

Any idea why my devices won’t stay connected to Wi-Fi 

3
gramps28
Pillar
1 year ago
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govalleFirst activity
asked in Coverage & Signal

Deficient service while abroad

Does anyone know why I have no internet access while in Brazil [i have selected the right service provider available]? The first time I came to Brazil [with Sprint] i had NOOOO problems at all...now with tmobil I have a quite unreliable and deficient service.. having and paying for a deficient plan that pretends to be effective, is the worse I can do to myself… I only have access to internet while hooked to the wifi... i will switch companies if they dont solve my network limitation problem

1
drnewcomb
Pillar
1 year ago
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JimmieFirst activity
asked in Coverage & Signal

entering a trouble ticket online

is there any way to report an issue without calling?  I’m having to go find someone with a non t-mobile phone to call from and then there’s always a very long hold time…  I’d just like to be able to report that I’m having an issue and list the steps I’ve taken to try and resolve it….

2
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7 months ago
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JenBouckhuytFirst activity
posted in Coverage & Signal

network service not working

My family and I have had very spotty service for 3 days now. We can only hear bits and pieces of our words to each other. Are anyone who calls us or vice versa. I called t mobile and was told there was a ticket for this to be fixed and it could take seventy two hours. I am not sure when the seventy two hours began but for us it has been more than the seventy two hours. My daughters are out of town and it is very frustrating that I cannot talk to them. No talk tother business correspondence.  That we need to speak on the phone too. Texting works fine. But voice calling does not. I have tried all of the troubleshooting that has been advised from shutting down the phone rebooting restarting changing my network settings to LTE. Instead of five g and everything else that was recommended to try. I just would like an answer as to when I can expect this to work. I also want to confirm that you in fact know about this problem and do have it in progress to be fixed. I know I was told from the lo

3
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Community Manager
10 months ago
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DawnDiva211First activity
asked in Coverage & Signal

controllng devices

So I jus order my gateway device, my question is will I be allowed to control the wifi on certain devices? ( Meaning can I turn the wifi off my kids tablets or living room tv at certain times if I wanted to) I guess I should've asked this bf ordering my internet device.

3
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7 months ago
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DenStFirst activity
posted in Coverage & Signal

Irvine CA have no cell service 2d day already

2 days we have problem with cell service in Irvine CA. 

1
gramps28
Pillar
1 year ago
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woolybFirst activity
asked in Coverage & Signal

Wifi calling preferred being reset to cellular preferred. Android / samsung / TM disrespecting our choices.

Seeing many 4 year old threads on this. How does TM / Android keep ignoring user choices and resetting from Wifi Preferred to Cellular preferred?This is essentially data loss, you are losing or ignoring user choices. We have to have wifi preferred set in our home or we get really bad choppy phone calls. We have elderly parents who are the only people we talk to on the phone. Every third phone call you reset our preferences and we end up having bad call quality. Please work with Android / Samsung / whomever you need to to stop disrespecting our choices.  PS: according to our phones we have TM 5G UC at our house, which shouldn’t have poor quality calls, but I digress. 

1
J
3 months ago
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