Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,309 Discussions
  • 7,004 Replies

2309 Discussions

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stingmanFirst activity
asked in Coverage & Signal

Slow to no data

we have had the 5g home internet for the last 18 months and were very happy with it’s performance, being able to connect 3 or 4 devices at one time and still be able to stream a movie in HD. The last 3 weeks the internet is almost non existent with speeds in the single digits, sometimes 1 or 2 mbs. I called T-Mobile support and they went through all the fake stuff like reboot the modem, modem not in the best spot then, after doing these things it made no difference which I knew it wouldn’t. The next thing was they sent me a new modem, that made no difference either, now they suggested a new sim card. This is exactly the same run around that Sprint did to me a 4 years ago, instead of telling their customer that they had a down tower 3 miles from me which, I verified by driving underneath it to see if it was giving off a signal, it wasn’t.. Right now I’m using my Verizon work phone’s hot spot mode to even get on here. I feel I’m going to have to switch over to Verizon even though they ar

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9 months ago
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Curious GeorgeHelper Level 1
asked in Coverage & Signal

constantly switching towers

Why oh why does T-Mobile continually switch from one tower to another. I discovered as performing speed tests, that when it switches towers, that’s when it’s apt to lose signal long enough that I lose connection to the internet. There are days that it will lose connection more often than others. I live in NH and it will switch to towers miles and miles away. It is the most annoying thing ever, and will be the reason I drop T-Mobile unless it is resolved quickly. Has this happened to you guys as well?

3
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1 month ago
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Amymeng66First activity
asked in Coverage & Signal

i hate home internet service

My dam wifi goes out each and every freaking day 10 times or more!!!!!!!!!!I live in a basement apt I only 1 window to place the stupid tower in and i get horrible horrible service I'm going to look for better service! I live in city limits of Columbia Missouri there shouldn't be this much outage!!!!!!! I've even received a new tower unit didn't help anything. I hate this service that's out more times of the day than I'm able to watch!I'm pissed off!I need a signal booster I can put outside and connect to the stupid weak tower! 

4
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27 days ago
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flavav16First activity
asked in Coverage & Signal

Can't receive group messages since T-Mobile required Spring Sim card update

I have been a loyal Sprint/TMobile customer for 5 years now.  I have a Google Pixel 4A and I love it.  Everything has worked great until TMobile recently required me to update my SIM in April.  Ever since then I have not been receiving certain group texts.  I don’t know the full extent of it since I don’t know the messages I don’t see but I do know of a couple groups I was a part of that I’m not receiving texts anymore.  In one group I am part of 6 users have Iphones.  I see texts from 2 of the members but not from the others.I have spent over 9 hours now talking with TMobile reps in stores and over the phone and no one has been able to help.  I even tried troubleshooting it with Google and they were unable to help.  I did a factory reset on the phone but that did not work either.  I most recently went into the TMobile store in San Diego on Fenton Pkwy and spent 5 hours in there. After 3 hours with a rep named Tristyn it didn’t look like he had any clear options for my phone.  I though

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10 months ago
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mikey.mcbrideFirst activity
asked in Coverage & Signal

CellSpot v1 Not Powering On

I’ve been using a CellSpot (model 9961 Home Cell V1) for a couple years without issue. The other day (5/1/23) I came home from work and noticed I had no cell service. I checked the CellSpot and all lights were off except Power which was solid orange.I checked the cables and everything was plugged in. I noticed the device was quite warm and thought maybe it overheated so I unplugged it and let it cool down. After it was cool, I plugged everything back in and only got the solid orange Power LED. I let it sit overnight, but was in the same state the next morning. Not hot, just orange Power LED.I checked the Tmobile webpage for the CellSpot (https://www.t-mobile.com/support/coverage/4g-lte-cellspot-setup-and-help) and it does not list the solid orange Power LED in the “Light sequences for issues” section.I tried the Reset button on the back, but that also did nothing. I checked the ethernet connection by using the CellSpot cable plugged into my laptop and there is a solid network connectio

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11 months ago
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ShotgunnKellyFirst activity
asked in Coverage & Signal

Internet connection droped

Why would I loose internet connection when the cellphone signal is Good on my home internet? Happened at an off peak time 

1
iTinkeralot
Pillar
1 year ago
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Timbo420First activity
asked in Coverage & Signal

for the night

Can you move your modem? For the day  

2
copz1998
9 months ago
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TriggerFirst activity
asked in Coverage & Signal

cant get my samsung galaxy s24 to reiceve data but can still call

I randomly got on my phone and in the corner of my phone i had 5 bars but nothing was loading except text messages, I've reset my mobile data connection, turned on and off my data, and restarted my phone several times yet STILL NO DATA CONNECTION!!!!!

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syaoran
Pillar
18 days ago
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PopajoescoffeeshopFirst activity
asked in Coverage & Signal

network roaming issue

I switched to T-Mobile from Verizon in January for a business account. Our business is in a rural area in Nebraska. When we opened the account with T-Mobile we were never told or explained about the roaming issues. Around March, I received a text message saying- (T-Mobile: IMPORTANT NOTICE – For the last several months your primary usage on line (712*******) has been off our network which is against our terms. As a result, this line will be canceled on May 22 2023. For more details and help go to: https://t-mo.co/roaming1). So immediately after I received this message I called support to talk about what was going on. The representative I spoke with understood my issue and about how the business is located in a rural area and everyday it will be using other networks to get service. He said he changed my plan to an older plan that had better roaming and that I would not have to worry about my number being canceled. I turned off my automatic roaming hoping this would help. And he reassure

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syaoran
Pillar
11 months ago
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StebbieFirst activity
asked in Coverage & Signal

in and out

My network goes in and out every 2 seconds

2
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2 years ago
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GoldwaterFirst activity
asked in Coverage & Signal

T Mobile and the principle of Cyber Security

I’ve been a T Mobile customer coming up on a year now and while I am very happy with the level of service and coverage while travel in CONUS and OCONUS there is one thing that gives me pause.. Why does T Mobile keep getting intruded on by actors/hijackers and other script kiddies. Let’s start with the obvious, T mobile by the numbers is now the #2 wireless provider in the United States which does make it a target for intrusion, however Verizon being the #1 wireless provider does not (publicly at least) seem to have its systems and other customer data stolen, so let’s ask the question.. Why? Why does it seem that T Mobile is the poster child and whipping boy for cyber hacks. I understand that methods to secure the accounts (2FA, Takeover protection etc..) is a good start, but in what other ways is T Mobile protecting my information that I was required to give them during account creation like Driver license information and social security?, I obviously know the answer as to the why, but

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1 year ago
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DdkchiFirst activity
asked in Coverage & Signal

Internet speed

My T-Mobile speed in the morning until 10 AM, get about 30-40 mbps.  Then near evening it goes up to 130-140 mbps.

1
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1 year ago
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MookiethedjFirst activity
asked in Coverage & Signal

4K Firestick Problem

I have a 4K Firestick. When I add a new application like ESPN or ABC I try to link to my TV provider to get access to the application. I can get to the Select Provider screen and I click on my TV provider and it gives me a white screen and goes nowhere. At another location I have Comcast WiFi and when these same two apps asks me to sign into my provider it goes to the sign in page for my TV provider. Any thoughts on how to correct the problem?

1
syaoran
Pillar
1 year ago
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zegotaFirst activity
posted in Coverage & Signal

My Poor Service

I live in NW Bradenton, Florida.  I signed up for internet. Since October 2023, my internet service has been problematic and slow. I purchased a UD TV and Xbox for Christmas. Since then, my service has been deplorable. I can't access Prime anymore, movies on other services are always stopping, live shows have repetitions in them, accesses bounce to other channels. Upload speeds show 2-300 MGPS which is about half speed of world speeds are. (Didn't we invent the Internet?) Even my computer internet service has slowed down. I had Spectrum before, and they were expensive, but I never had these kinds of problems. When I call the technicians, it is SOSDD but never resolved. Is anyone else experiencing this kind of service?

1
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Pillar
3 months ago
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zeugirdornFirst activity
asked in Coverage & Signal

Seems Tmobile has recycle their 2021 with 2005 towers! No services 99% of the time!

I can’t use my one year old S22 ultra phone unless I use my home Spectrum internet. I can’t make a phone call, text or use the phone’s internet. When I leave my home I can’t use live Google map unless at start at home but it drops within 10 feet from my home internet. I can only call 911. My phone is useless. So I am paying monthly payments to use my home internet or public wifi. I complained for 3 months, but they blamed my phone. But my phone works in some spots in certain cities. It worked in my home for 3 years, but not anymore. Then consumer service had the nerve to tell me they would only give me a $10 credit ONCE. So I been paying for nothing. I will pay off my phone device next month and leave Tmobile. The towers they put up are AWFUL! Less service by 99.9% i am paying for service they refuse to serve. That’s a breach of contract.

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8 months ago
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BoogerMan225First activity
asked in Coverage & Signal

T Mobile gateway got slow internet speed

The T-Mobile gateway was working fine for a at least 2 years but now it’s sucks can even do anything and it says 4g instead of 5g 

1
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1 month ago
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Panzer981First activity
asked in Coverage & Signal

Frequent send and receive failures with text messages

i have been sending text and they haven't been going thru, receiving voicemails without receiving a call alert first. seems like a communication jamming is happening.

1
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Pillar
1 year ago
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ednomFirst activity
asked in Coverage & Signal

Switched From Family Plan to Individual and now constant No Service

After 12 years with T-Mobile with Family Share account, I had to get my own individual account so I decided to stay with T-Mobile.  It has been hell.  So far I spent over 12 hours talking to tech support, going to local store, Facebook messenger chat that went on over two days.  Nothing changed on my end, same house, same iPhone, same apps and Yet after switching to new individual account with T-Mobile who I have been with over 12 years, I keep getting one bar or No Service on my iPhone and they keep telling me to get the signal booster. Anyone experience this? any suggestions.  Again, nothing here changed on my iPhone device or my location, just account type.

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8 months ago
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Erin AndreasFirst activity
asked in Coverage & Signal

Texting Failed

I can”t doing texting any sms i see that ,Failed to create conversation.

3
usernameSet
6 months ago
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AngelinheavenFirst activity
asked in Coverage & Signal

cou overload error

Today our tmo internet modem was showing the error "cpu overload. After a restart it worked OK for a bit but then the error came back. Restarted again and seems ok for the moment. Is my modem going bad? I have the Nokia round modem.

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1 year ago
Hunt
HuntFirst activity
asked in Coverage & Signal

Call and txt will not connect

Hello, I have the LG Velvet and I am not able to call out nor txt out. Some times I get calls in and text in. The signal will randomly show either 0 bars and then range to the 5g logo Have network reset, phone is updated to 11Also had Sim card changed out 

3
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Pillar
2 years ago
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SergeyKurtFirst activity
asked in Coverage & Signal

Sim Unlock Iphone XS MAX Ukraine

Hello, I am located in Ukraine, and my iPhone XS MAX was bought from my hands in the USA, on a blocked SIM card from your operator.IMEI is completely clean, checked on your official website, the phone is not stolen or lost.IMEI: 357267091757587there is no connection with the owner of this iPhone, I understand that according to the criteria of your community, it is not particularly suitable. But I ask you to help me untie my iPhone from your carrier so that I can use it in my country.Thank you in advance, regards Sergey. Glory to Ukraine.

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syaoran
Pillar
1 year ago
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MikeCR23First activity
asked in Coverage & Signal

CARRIER SIM LOCKED

Someone knows what i have to do with my iPhone 8 PLUS im in Costa Rica and i check the imei and it said CARRIER SIM LOCKED what i have to do please help me 

1
gramps28
Pillar
11 months ago
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FW-HHIFirst activity
asked in Coverage & Signal

McAfee will not allow me to add T Mobile home wifi as a trusted network - said it is not secure?

Just set up my Home internet and McAfee will not allow me to add T Mobile home wifi as a trusted network - said it is not secure? This is resulting in the VPN turining on and slowing everything down. Is this a known issue has it been resolved?

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1 year ago
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rma153Learner
asked in Coverage & Signal

Why is my new Samsung A13 Speedtest well below my iPhone 13

Why is my brand new Samsung A13 Speedtest (16.8Mbps) always showing well below what my iPhone 13 (45.4 Mbps) gets???? from the same location, the same timeframe.I know they use different chips, but this is very disappointing. Even more disappointing is that they both are below what my 4G speedtests were showing from the same location. 

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2 years ago
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