Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 933 Discussions
  • 4,501 Replies

933 Discussions

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revcrobinsonFirst activity
asked in Gateways and devices

Can I verify that 5G home internet router is sending a full 2.4G signal

Just started with 5G home internet. Everything worked great until I tried to use our old wireless printer, which only supports 2.4G. There is just enough of a signal for the printer to find it and verify the wifi password, but the signal is not good enough to do any real work, and the printer refuses to connect. After an hour and a half of waiting on hold and being told that an “expert” would solve my problems, T-Mobile “support” blamed the printer.So I did a bit of research on routers and learned that dual band routers, which support 5G and 2.4G, frequently have the 2.4G band turned off to enhance 5G performance. I’m wondering if that happened to my router (or actually that the signal is weakened in my case). I can’t find any documentation on the so-called gateway or any interface to activate both bands or even query the status.Any suggestions would be appreciated.Houyhnhnm

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1 year ago
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steviebaby59First activity
asked in Gateways and devices

FTP Upload

I’m having trouble maintaining a website with my T-mobile Home Internet. I can connect to my FTP host, but it won’t let me transfer files to keep my site updated. Filezillia will work but my other two devices fail. I have no way of making adjustments to them either. I heard T-mobile is putting a block causing people to have this issue. I have contacted their technical support but it was to no avail.This is most disappointing. Not only for me but for others who have a website. I’m going to have to live with it because it’s the only 5G network I can get. There is no fiber here, satellite is expensive and goes out in the rain. I had AT&T which worked fine but it was falling apart since they want everyone to upgrade to 5G. They wanted several hundred dollars to upgrade which I don’t have. T-mobile gave me the device.I feel this is unfair and T-mobile should do something to allow FTP to work properly.

10
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1 year ago
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MalikshoaibHelper Level 1
asked in Gateways and devices

Apple TV 3rd Gen not connecting to Tmobile Home Internet; it is not asking for password and give connection error.

Apple TV is not connecting to Tmobile Home internet. When I select WiFi, Apple TV does not ask for a WiFi password. And gives error, can’t connect to WiFi. The Apple TV does ask for password if I select other WiFi like Fios etc. Should I create a separate 2.5G network, and what configuration would I need to setup for this. I spoke with Apple and also T-Mobile tech support, no one has a clue, Thnx

10
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2 months ago
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TDKITCHFirst activity
asked in Gateways and devices

HP 8600 PRO Printer and Gateway connection

HELPunable to connect (wirelessly) our HP 8600 PRO printer to the 5G Gateway we just received. I have entered the pw as we have on all of our other devices and have not had success. The printer connected wirelessly to the previous provider just fine. Any simple suggestions would be appreciated. I am not super techy so please keep it dumbed down a bit. Thank you!

6
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1 year ago
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delishenFirst activity
asked in Gateways and devices

Disk access

If I connect a  hard drive to T-Mobile 5G router usb port, how would I access the hard disk as a shared drive? 

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1 year ago
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mdefran23First activity
asked in Gateways and devices

Home Internet Extender

Hello,I just got the Home Internet Gateway.  I spoke to the internet help line several times.  There are a few spots throughout my house and property where the signal is weak or no signal at all.  They recommended the netgear ac2200 mesh extender. I purchased this and this did nothing to help the signal.  I hooked it up correctly. Is there a better product I can purchase that can help extend the signal? Any help would be great. Thank you

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1 year ago
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ThomasincaliFirst activity
asked in Gateways and devices

adding router issues

I have the home internet 5g. Trying to add a wifi 6 router as a bridge. Problem is it won’t connect to the internet and says if it isn’t DCHP then either manually enter Static IP or Ppoe information  when I click the PPPOE option it needs a username and password. Does anyone know if this is the one I am using to add the router as a bridge? 

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1 year ago
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Gail S.First activity
asked in Gateways and devices

Canon printer will not connect to T-Mobile 5G Gateway home internet

I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.

50
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18 days ago
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KairideLearner
asked in Gateways and devices

Backup Nokia Router

I bought a second T-Mobile Nokia trash can router on eBay as backup. I’m assuming if I want to use it, I can just take the SIM card from the current Nokia router and put it in the other router and turn it on.Does anyone have any experience with doing this? Can you just take the SIM card out of one T-Mobile router and put it in another T-Mobile and just turn it on?

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1 year ago
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rks4tmhiFirst activity
posted in Gateways and devices

My TMobile 5G Router/Gateway based home-internet access is dropping randomly almost daily now in zip:07746

T-Mobile 5G Router/Gateway based home-internet access is dropping my internet access randomly almost daily now on multiple PCs/Laptops at my home in zip:07745. Sometimes in the middle of many conference calls.facing internet access problems (using Wi-Fi at home for Desktop-PC/Laptop/Smartphones/Tablet connectivity) more frequently and many times in a day sometimes ?  what could be the main reason….? called  support, first of all they cant speak/understand well and then they are not doing anything at alll...and at one time, they said, they are updating the tower; could that may be the reason?  but this has been happening for several weeks now….it it safe to still believe them.My alternative…..move out to a different ISP, like my old cable provider?

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1 year ago
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Bfinn5First activity
asked in Gateways and devices

Wifi box only letting me connect while power cord is plugged in

My wifi box will let me connect to it if the power cord is plugged into it but once I unplug it and it switches to battery it won’t let me connect. My wifi box name won’t even show up as nearby wifi. Anyone else having this problem or could help?

1
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1 year ago
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dangyankee1First activity
asked in Gateways and devices

No more band n71 (5G ER) on Home Internet

Has anyone else noticed that the home internet no longer connects to the n71 5G ER band? They seem to be doing work on my tower and the good N41 band goes down, and no even though my phone will happily connect to the ER signal, the home internet just refuses to connect. I have tried both the Nokia and the new Arcadyan version with same results. 

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iTinkeralot
Pillar
1 year ago
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Isaac_809First activity
asked in Gateways and devices

T-Mobile internet router alternate power options?

I just got my router on Friday and everything works as it should but I noticed the router uses a basic USB-C 15W 2.9A charger brick meaning it's not very power hungry. Does this mean I could use third party USB-C cables and my own charger brick of the same voltages? I don't have a lot of plugs in my room so having a really long USB-C cord would be helpful, just don't know if it'll cause any issues.

6
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8 months ago
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mj1241982First activity
asked in Gateways and devices

Can't Connect my Chamberlain MyQ Wifi garage door to my Tmobile Home Internet

I recently got Tmobile Home Internet. Everything else has connected with no problem, but for some reason my MyQ garage door won't. I follow all the steps correctly, select my network name, enter the password (correctly, I've double checked), it says it's connecting and then I get an error message saying it was taking longer than normal and to make sure i entered the right password (which i did) and that the signal was strong (which it is). What am I doing wrong?

2
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8 months ago
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PattycakeHelper Level 1
asked in Gateways and devices

How to make 5g gateway split to 2g and 5g as i have a 4g printer that wont connect.

Is the new 5G gateway capable of splitting to both 4G and 5G?

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Community Manager
1 year ago
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herronislandFirst activity
asked in Gateways and devices

Can't connect to Gateway on my laptop anymore

I am beyond frustrated.  I was using the TMOBILE Gateway up to three days ago.  Now my 2015 Dell no longer recognizes it.  I wasted almost two hours on texts and phone with Tmobile staff yesterday to no avail.I have read through numerous comments in this community and do not understand most of them.  I am unable to find things that are suggested on my computer.  I have run various troubleshooters a million times.All my other devices see Tmobile.  And I have no trouble using HughesNet, which I am paying for as a backup internet service.I work from home and this problem is driving me nuts.I’m also 69 years old and have not kept up with technology changes.Can someone please give me step by step instructions in plain English?  And, btw, I’m running Windows 10 Thank you SO much!  

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iTinkeralot
Pillar
1 year ago
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ElvisfileFirst activity
asked in Gateways and devices

Connecting an Amazon FireStick to the T-Mobil Home Wifi Internet router

Connecting an Amazon FireStick to the T-Mobil Home Wifi Internet router? Can it be done.  I purchased the new T-Mobil home wifi internet, and tried connecting it, but it didn't allow me.  It would not verify my password and connect. I called T-Mobil customer service and this simply question could not be answered, since I got the tech that literally didn’t speak English. What I understood from her horrible explanation in broken English that didn’t make sense was that I needed to call Amazon and request an upgrade to connect.I was so frustrated with this poor tech support, that I figured it could not be done, so I returned the T-Mobil router and canceled the service. But now I am reading similar articles, that make it seem that you can connect a Firestick to the T-Mobil Home Internet router. PLEASE HELP, any competent people left out there, since I don’t want to be stuck with my current overpriced and horrible service internet provider (Spectrum).        

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15 days ago
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ScottyMacRookie
asked in Gateways and devices

Arcadyan KVD21

I just recently switched over to T-Mobile Home Internet.  I have a problem with the security cameras on the front of the house staying connected due to a decrease of signal.  I had this same issue when I was with Verizon FIOS and the solution was to add a WiFi extender.  I’ve tried several times to get the cameras working with T-Mobile support but nothing has worked.  I also spoke with Netgear, the manufacturer of the extender who said that the issue is that the Access Control List on the T-Mobile router may be enabled which prevents the extender from fully connecting and having internet access. The solution would be to add the MAC address of the extender.  T-Mobile has said that they can’t change the configuration of the router.  I believe that it should be possible to gain access to the router so this can be changed.  Anyone know how to do this?

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1 year ago
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ChaseAZFirst activity
asked in Gateways and devices

Changed Home Internet 5G routers - changed Password, will not change SSID name

I had to switch out the Home Internet 5G routers as the old one was over-heating and disconnecting at random times.  I now have the new black square router.  I changed the password for the wifi but when I try to change the name it is not updating the change whatsoever.  I have turned off the router for 5 minutes, I have rebooted the router and nothing seems to be working.  I am doing all of these changes on the phone app Tmobile Internet.Please help !!!

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iTinkeralot
Pillar
1 year ago
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rongweissFirst activity
asked in Gateways and devices

TP-Link mesh system with T-mobile gateway

I have the T-Mobile Home Internet Gateway. I would like to add a wifi 6 mesh system in order to have wifi throughout my house. How should I go about installing the TP-Link Deco x20 to the T-Mobile gateway? Do I need to disable the T-Mo wifi? What should I watch out for? Any advice appreciated. Thanks!Ron

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1 year ago
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PattycakeHelper Level 1
asked in Gateways and devices

Wifi smart thermostat

Since joining the T-Mobile 5G Internet, I find that I cannot connect my Lennox smart thermostat to Wi-Fi. Any suggestions?  I now have two things without Wi-Fi connection with my new T-Mobile Internet: printer and thermostat!  Not happy…

4
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1 year ago
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PattycakeHelper Level 1
asked in Gateways and devices

Wireless printer issue

I have a HP LaserJet Pro M15W printer. Since switching to T-Mobile Wi-Fi, I cannot get it to connect to my net work. When I look up instructions, it says I need to push a WPS button on my router. The problem is my 5G router does not have a WPS button. Is there anyway to connect my printer to T-Mobile Wi-Fi or am I just going to have to ditch a perfectly good printer that I had absolutely no problem with when I had AT&T Wi-Fi? Any suggestions would be appreciated. I have search the web for answers until I’m half blind!  Any help would be appreciated. Thank you.

2
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1 year ago
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JLAJRFirst activity
asked in Gateways and devices

5G Gateway Setup with Smart TV

In setting up my new Nokia 5G Gateway, other devices (PC, printer, etc) work but my Samsung smart TV shows to connect to the internet but is not responding. Any ideas?

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4 months ago
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KWofOspreyCoveRookie
posted in Gateways and devices

Copatiible Wifi Extender with the TMobile 5G Internet Gateway?

I am looking for recommendations on the best Wi-Fi extender for the 5G home Gateway.  I have both a TP Link RE 220 and a Netgear EX3700.  They both fail to connect due to MAC address issues… even though they work fine with my current modem/router.  I am looking to move away from my Xfinity service but need a Wi-Fi extender in my garage to connect some of my outdoor enabled devices.  Thanks!

24
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7 months ago
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bartsitarskiFirst activity
asked in Gateways and devices

Adding Router to Arkadyan

I recently got T-Mobile’s 5G Home Internet. So far, I am pretty happy with the service. The only complaint I have is that the wi-fi signal does not reach to all the corners of my house. Can I add an external mesh router and nodes in the various room? If so, what kind and how do I set it up? As far as usage goes, I basically have like 30 smart light bulbs, 4 iPads, iPhones, and stream TV one or two TVs at a time. I also work from home so I use a lot of WebEx/Teams with video calls. Does T-Mo sell additional nodes that simply extend the signal?

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1 year ago
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