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Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

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934 Discussions

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JohngonFirst activity

asked in Gateways and devices

Minecraft: Anyone having Multiplayer connection issue/solution?

Hello T-Mobile Community, Are others having issues in Minecraft connecting to Multiplayer games with people on the same wifi? If yes, did you find a solution to help you connect to other's Minecraft multiplayer world? If no, T-Mobile can you please fix this connection problem? Best regards John

1 year ago

Mdenson50Rookie

posted in Gateways and devices

Connecting Smartplugs and the KVD21 Gateway

After many many many unsuccessful tries at connecting my Teckin SP10 smartplugs to my Arcadyan Technology Corporation KVD21 I have come up with a solution. The solution involves the use of two cell phones but it works:Borrow a friend's cell phone and set up a hotspot that is 2.4ghz. Do not use your phone since your phone will be used to add the smartplug. On your phone connect to the hotspot set up in step 1. Open the app that adds your smartplug, for example, I use Smart Life (a free app). I believe that VESync and Go Smart will work just as well. Follow the directions to add your smartplug. For me this involved connecting to the network from step 1, resetting the device, putting it into setup mode (press the power button for 5 seconds), and insuring a rapid blink. The App should find the smartplug even if you have to add it manually. Test the smartplug and update it. Currently the Teckin Smartplug wants to update to version 1.0.8 (I think). THE UPDATE IS A CRITICAL STEP. Wait approx

1 year ago

MisterKHelper Level 1

asked in Gateways and devices

Sagemcom Fast 5688W Gateway?

Do you have this gateway? Can you tell if it is any different than the Arcadyan KVD21 Gateway?

1 year ago

bock57Speaker

posted in Gateways and devices

Are we getting a bridge mode?

T-Mobile is now offering Google Nest WiFi to home internet customers. It's the router and you can order up to 3 of the @ $54 each. That’s a good price BUT they are WiFi 5 (AC2200) They have only 2 bands so it shares the band with. Anyway on google site it says not to have another router upstream. I am sure T-Mobile tested them before they made a deal with google. So I am hoping T-Mobile is going to do a firmware update and give us all a Bridge or Pass Thought for are gateways. T+Mobile https://promotions.t-mobile.com/google?icid=HEIS_ISW_U_HMEINTRNET_WD9N6XMBFO1ESBAW531263 Google Nest WiFihttps://support.google.com/googlenest/answer/7215624?hl=en#zippy=%2Cinclude-a-third-party-router-upstream-of-the-primary-wifi-point-not-recommended

1 year ago

TalalcellFirst activity

asked in Gateways and devices

T-Mobile home internet 5 G Gateway

Our 5 g gateway was working fine for few month. It’s been more than a week we can’t get any of the home devices connected to the internet. I had to restart the gateway several time a day for us to get connected. It works for few minutes or hours then it gets disconnected. The gateway shows that it’s connected to the internet but none of the devices can access the internet. Any suggestions?

1 year ago

TexascoachFirst activity

asked in Gateways and devices

how to connect orbi mesh router to T-mobile gateway

I had added (actually Best Buy) an orbi mesh network (router rb50) with satellites to my at&t fiber router. Now I am changing to t-mobil home internet. When I signed up for this I was told by the t-mobil rep moving my orbi system to the new gateway would be no problem. Well, I called Into t-mobil asking for help to do this - only after putting the t-mobil gateway in place was I informed by the tech that he could not help me with the orbi mesh hook up. So now do I have to pay for another tech to come to the house to set this up? or is there anyone at t-mobil who can help me do this. BTW I just called into the local t-mobil store where I got the gateway and was told I could just return the equipment. Is there anyone who can assist me? I am sure I am not the only one dealing with this question. I am a computer appreciator not a comp expert!

1 year ago

wintin54First activity

asked in Gateways and devices

web browser

192.168.12.1 connect but can’t change network ssid

1 year ago

JeremysIronRookie

asked in Gateways and devices

Will connecting everything to my personal router's WiFi resolve the double NAT issue?

Because the T-mobile modem/router doesn’t support changing DNS servers or the Circle device, I need to utilize my own router in non-bridge mode. If I connect all my devices only to my personal router’s WiFi, do I bypass the double NAT issue, or no?

1 year ago

BlocherFirst activity

asked in Gateways and devices

Connect T-Mobile 5G router to Reyee RG-E5 router

I just got started with T-Mobile 5G internet and am very pleased. But I need to use the modem to feed my mesh system routers. They are Reyee RG-E5’s. Running a proven ethernet cable from modem to router did nothing. Help please?

1 year ago

BJKFirst activity

asked in Gateways and devices

Digital Picture Frame Connection

We have T-Mobile internet service. Works great. Only one issue. My digital picture frame, Skylight, will not connect. No problem with previous cable internet service. I tried separating the 2.4 from the dual band and only connect to that. I still get “signal lost” error on the digital frame.

7 months ago

sinjohn221First activity

asked in Gateways and devices

connecting wifi to a TV (Sony) SMART

I follow all the steps to have my tv recognize the new wifi and no connect happens have tried 12 time today alone. any suggestions ????

1 month ago

jgalas61First activity

asked in Gateways and devices

Printer

How do I add a printer MAC address to the list of permitted devices for the wireless router?

1 year ago

JK310First activity

asked in Gateways and devices

Xred11First activity

asked in Gateways and devices

why won't so connect to gateway when internet isn't connected?

So, I didn't have internet this morning. Whatever...it happens...so since I can connect to the gateway but not internet I think "ok. I'll restart the gateway with the app." But the app won't connect to the gateway. WiFi was fine, but I couldn't connect to the gateway with the app to restart it. So...I have to get out of bed, get my ladder to get to where I have to put my gateway, climb up, unplug power, re-plug. And then everything is fine. Would have been simpler if I could have restarted from the app, but I couldn't because the app wouldn't connect.

1 year ago

mkcFirst activity

asked in Gateways and devices

How do I connect tmobile home internet to AT&T Uverse TV

I have UVerse TV and Comcast Internet. I just switched to TMOBILE Home Internet, but cannot figure out how to connect Uverse TV to the TMOBILE home internet. I have an AT&T Gateway that has to connect to Tmobile.I connected it to the coaxial cable in the wall and to Tmobile via the ethernet cable.It does not work.

1 year ago

gmunger1First activity

asked in Gateways and devices

Divice connections

How many devices can you connect to the TM hub?

1 year ago

AshtrayFirst activity

asked in Gateways and devices

wifi isnt showing up on smart tv woth home internet

I got everything set up, my phone is connected but I don’t see the WiFi I just set up come up on my smart tv to connect to it. Is that normal?

11 months ago

riescpFirst activity

asked in Gateways and devices

Get steaming TV - now Spectrum cable - on my smart T with t-mobile 5 g plus?

I want to replace my cable TV subscription with Spectrum with my new t-mobile 5G internet.I have TV linked to my t-mobile network. Now can I get the full range of programs?Also, how to DVR TV programs?

1 year ago

magenta6769302First activity

asked in Gateways and devices

Please Help!!! Need to set up router for work.

I’ve been given specific requirements to set up work from home internet. My company says I must have a separate dedicated Single or 4 Port WIRED Internet modem or Router that will not have any wifi activity on it. Must have non public/Dynamic IP address. I will be using VPN I am not tech knowledgable and the Tmobile rep I spoke to doesn’t understand what I am asking. Please explain to me what I need to do? I think I have to get a router, connect that to the TM Gateway, then plug in the ethernet cable from computer to the router? Can my personal devices ie Ipad, Iphone and Roku can still access wifi through the TM Gateway? Help!

1 year ago

JuliapurserFirst activity

asked in Gateways and devices

Home Internet failing

Hi everyone! I have been through hell trying to get the most consistent service using my new home internet setup. I initially had the grey cylinder and through some troubleshooting / research / 20+ hours on the phone with fairly useless tech support via the Philipenes, have recently gotten a second line with the Arkadian model. I just set up the new device yesterday and am extremely frustrated. The signal keeps dropping although it’s in a location where it is usually “very good,” it will suddenly drop to “No Signal.” Even when it is working, I am not getting anywhere near the speeds from the grey cylinder + a TP-link wifi router that seemed to boost the signal a good bit. I usually connect directly to the black box with a good ethernet cord - that seems to have been the more reliable route but with this new model, I’m concerned that might overwhelm/overheat it. I’ve already fried one device so I do have a fan under the unit and am careful to keep it out of direct sunlight, away f

1 year ago

Crimson ChinFirst activity

asked in Gateways and devices

5G HOME INTERNET

I am getting what I pay for, but it could be so much more. Enable the ability to disable the WiFi 6 RF so that users can use it as only an ISP modem. For those of us who only want the service but have their own hardware like routers/firewalls/extenders/mesh’s etc…I LOVE that I was able to get rid of XFINITY so thank you so much but the user should have control of the hardware if they want to...inside there home.I appreciate that you guys provide a wireless router as well for everyone but it should not be too hard to also let users have some function control of what is broadcasted inside their home. (without going beyond the engineering) Happy customer, hopeful for the future V/rCC

1 year ago

WOPDingoFirst activity

asked in Gateways and devices

Foreign Websites Timing Out

I’ve recently switched to T-mobile Home Internet but have noticed that when I try to reach my bank (in Spain) the connection times out. As soon as I turn on my work VPN, it works fine. Otherwise, though, I’m unable to connect via any device that’s connected to my T-mobile router. This includes my bank’s mobile app - I have to turn off WiFi and just use cellular data. Need help on either white-listing the IP/URL or figuring out why *anything* is being blocked in the first place.

1 year ago

louis woodallFirst activity

asked in Gateways and devices

Return of 5g home internet tower

How to return 5g home internet to company and cancel service

1 year ago

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