Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 933 Discussions
  • 4,501 Replies

933 Discussions

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dundermufflinFirst activity
asked in Gateways and devices

Xbox 360 acadyan gateway issue. trying to set up a router using ethernet, still no luck

I have an original series xbox 360 and have tried many times over to connect to xbox live. i can connect to the network, even download games. but for whatever reason my connection is being blocked on the gateway when trying to play online. i keep receiving an mtu error and internet: failed Xbox Live: Blocked.i tried wireless and ethernet, manual setup and automatic. tried changing dns ports.i tried setting up a router in-between the xbox and gateway router, setting static ipnot really sure what else i can tryall suggestions would be very welcomed

0
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10 months ago
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Angus65Rookie
asked in Gateways and devices

No connectivity on Canon MG3620 printer

I have tried all the suggestions for wireless set up. No go.i do not have laptop. Just IPhone an IPad. IOS message shows unsecured message when changing WP settings to suggested fixes I  do have a wireless router. My next  try. I assume the network cable connects from router to back of T mobile gateway. Not sure if the router is compatible. It’s brand new but probably old. Lyncsys E 1200.  This shouldn’t be that  difficult but  I am obviously missing something and patience is not my strong suit. Lyncsys E1200.Help! 

10
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3 months ago
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WowzaFirst activity
posted in Gateways and devices

T-Mobile Home internet possibly fried

My wife was home when she smelt smoke downstairs but when she figured out where the smoke was coming from, she thought it was our router. I got home and started trying to figure out if it was the router I plugged the home Internet modem in and heard a noise that I have heard when the electronics are fried. I haven't taken it apart because I am going to turn it back in but I'm almost positive the home Internet fried due to overheating.  If anyone else has this problem let me know Thank you!

2
copz1998
7 months ago
copz1998
copz1998Adept
asked in Gateways and devices

Sagemcom Fast5688W USB-C port dead

Good day,I keep my T-Mobile Sagemcom gateway cool by using a nifty little two-fan setup, where the one on the bottom sucks in cool air and the one on top blows out warm air. The fans are connected to a USB-A plug; I have a USB-A to C adaptor and it has been working great. Today, by accident I checked and noticed the fans were not working. I swapped out adaptors with no luck. I plugged the USB-A cable into my Mac mini server and the fans work. Question - have you ever had the USB-C port go inoperative? Any suggestions besides swapping the gateway out for another one? Thanks in advance! 

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copz1998
1 year ago
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pcmacdFirst activity
posted in Gateways and devices

Controlling Router Setup

I’ve just set up my 5G router, the white one with 54 in the product name.I am really disappointed that when I log into the router’s ip address, the home page is a vast desert?  It has none of the controls I am accustomed to seeing on a router.  The mobile app is not much better.the app doesn’t even give me information about my routerthe 2.5 ghz band is currently using channel 7, which insidder warns me is not standard, and there is no way to change this.I can’t set the range of ip addresses it will assign.I am unable to connect printers and other electronics which I prefer to have at fixed IP addresses.  Not tried DHCP on these yet.I can’t change the names of the devices, and most are just the mac address!These are just some of the more glaring issues.Call this “5G Router 0.1”   

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4 months ago
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hsmathFirst activity
asked in Gateways and devices

how do I displaying 2.4ghz?

Only one wifi router is displayed.  It is the 5ghz.  How do I get the 2.4ghz to display so my irobot can find it?thanks

5
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2 days ago
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Russell96First activity
asked in Gateways and devices

KVD21 no 802.11ax

I recently installed a KVD21 provided by t-mobile. T-mobile’s website shows that this unit can support, “ Dual Band Wi-Fi 6 (802.11ax) with 4x4MIMO”. I’ve been able to get 802.11n and 802.11ac but not 802.11ax. I’ve looked through the setting on both the app and via my PC browser but T-mobile appears to have things locked down pretty tight.Is there an option that needs turned on? Has anyone else experienced this? If so, did you find a solution? Thank you all for your time!

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9 months ago
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mjg1First activity
asked in Gateways and devices

Gateway device not responding

Helli! I am trying to manage my connected devices thru the t-mobile internet app. There is a pop up stating that the device isnt responding, and if it continues to show the pop up, to restart the device. I have dont this many times, as well as uninstalling and reinstalling the app itself.  We have the grey cylindrical wifi device.  Anyone having similar issues?

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8 months ago
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judywatsonFirst activity
asked in Gateways and devices

Connectivity Issues with T Mobile Gateway and Intel Evo Laptop: Seeking Solutions

Dear forum members,I come to you today seeking advice and solutions to a connectivity issue I've been experiencing with my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] and T Mobile Gateway. As a frequent traveler and remote worker, I heavily rely on a stable and fast internet connection for my professional and personal needs. Unfortunately, I've encountered some challenges when attempting to connect my Intel Evo laptop to the T Mobile Gateway, and I'm hoping someone in this community can shed some light on the matter.Here are the specific issues I've been facing:Limited Connection Range: I've noticed that the range of the T Mobile Gateway's Wi-Fi signal seems to be limited when trying to connect with my Intel Evo laptop. Even when in close proximity to the gateway, the signal strength fluctuates and sometimes disconnects. Are there any known compatibility issues or settings that I need to adjust on either the laptop or the gateway to optimize the conne

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11 months ago
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TomLFirst activity
asked in Gateways and devices

Surfshark VPN

Does Tmobile sagecom Fast 5688w connect to surfshark VPN?

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1 year ago
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eirhtugFirst activity
asked in Gateways and devices

Sagemcom Fast 5688W Gateway doesn't retain configuration after a power outage

Greetings all,This has happened to on two occasions now.We’ll experience a short power outage (NLT 5 minutes) and the router loses it’s configuration and has to be setup again. Curious if anyone else has experienced this.Should I request another gateway?  Thank you! 

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4 months ago
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ACNFirst activity
asked in Gateways and devices

Roku PBS Kids app blocked

Hello,I recently purchased t-mobile internet and it appears that the router is blocking the "doubleclick.net" access the roku PBS kids app uses for adds in order to run. I can't find the advanced setting for the router in order to allow access for this device. Where can I access these settings?

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copz1998
5 months ago
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Deprocks88First activity
asked in Gateways and devices

G4AR Change Wifi Channels 3 networks on same channel

Just got G4AR gateway. Speeds are around 1gB down very happ But big issue  need to change my wifi channels numbers as there are two neighbor with networks both on 5ghz channel 36. Does this gateway have a setting to least do that it's basically worthless not have this option among others. It's locked on channel 36 and settings in the app to change great speeds crappy hardware and settings. Bad interference 

5
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3 days ago
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wlduckFirst activity
asked in Gateways and devices

Internet phone number

Why doesn't my T-Mobile Gateway 5G internet modem display my internet phone number? The SIM card is already installed in the unit. 

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15 days ago
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traceyFirst activity
asked in Gateways and devices

connection help

I have Netgear Nighthawk router how do I connect it to the TMO gateway? There is no wps button on the gateway?

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iTinkeralot
Pillar
2 years ago
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judywatsonFirst activity
asked in Gateways and devices

Technical Issues with T-Mobile WiFi on Intel Evo Laptop after Switching from Xfinity

Hello, forum members,I recently switched from Xfinity to T-Mobile for my internet service provider, and I am experiencing technical issues with my Intel Evo laptop connecting to T-Mobile WiFi.Although both networks are still available, my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] is unable to connect to T-Mobile WiFi, and I receive an error message stating that it cannot be used. I have attempted several troubleshooting techniques, such as resetting my laptop's network settings, forgetting and reconnecting to T-Mobile WiFi, and resetting the T-Mobile router. However, the issue persists.I suspect that there may be compatibility issues between T-Mobile WiFi and my Intel Evo laptop, but I cannot confirm this. Therefore, I would appreciate any insights or advice from fellow forum members who may have faced similar issues when switching internet service providers.Additionally, I would like to know if there are any specific settings or configurations that

1
bocaboy2591
1 year ago
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fjleonLearner
asked in Gateways and devices

any way to escalate my issue? getting a service credit?

Since we entered into december my home internet keeps going down, 3 times now in just 24 hours, and the outage is currently present for the past 10 hours. tforce is clueless and they keep telling me that they are waiting for their escalation to get a root cause. i have been having issues since day 1 but never that bad, and been waiting for a root cause since october. i have asked for a service credit and they just ignore the question. i need to be able to talk to an engineer not a customer rep. i have not been provided with a link for the escalation ticket i can use to reach to the engineers.the issue is that the gateway says i have excellent signal but i have no internet. If i open a site like ipchicken.com it simply says it could not connect. I believe the issue is that the gateway does not get assigned an ipv4. my guess is that they are running out of ipv4's due to oversubscription and each time the lease is renewed, it will go down when it tries to change ip's. for someone that has

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1 year ago
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BffRookie
asked in Gateways and devices

Nokia internet freeze

I’ve had T-Mobile home internet for a few years, and overall it’s been quite satisfactory. A heck of a lot better than the CenturyLink DSL that was our only option before that. We have the Nokia trash can. Recently we’ve been having a problem where the internet is blocked a few times a day, and it can be cleared up with a reboot. T-Mobile replaced the Nokia, and it’s still happening but maybe only once a day. Looking for a diagnosis and possible solutions. Here are the details:Downstream from the Nokia is an unmanaged gigabit ethernet switch and an Eero mesh network, so I have a double-NAT. Most devices are connected to the Eero via wifi or ethernet. A handful are connected to the Nokia by wifi, which is a “hidden” signal. A few are connected to both, so the ethernet IP is 192.168.4.xx and the wifi is 192.168.12.xx When I contacted T-Mobile and they did a diagnostic and couldn’t find a cause at the tower or upstream. When chatting with tech support, I suggested maybe it just has a cach

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copz1998
9 months ago
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sjgh20First activity
asked in Gateways and devices

Anyone having 5G connection Issues in Charlotte Area

A couple of months ago, an upgrade to my Arcaydian 5G modem caused me to only be able to connect to LTE. I found it to be an issue with a firmware push. After a factory reset, I was able to get the 5G signal. Well...it’s happened again but the firmware version is the same. I did another factory reset to no avail. My cell phone is able to connect to 5GUC.  Anyone else having this issuce in the Charlotte area….or anyone else had something similar?  

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bocaboy2591
1 year ago
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CStarLearner
asked in Gateways and devices

Questioning my current setup

I’m wondering if the way I’ve setup my network needs to be different. This is my current setup (all wired connection):T-Mobile gateway — Linksys mesh router — Apple TV —The mesh router broadcasts the WiFi signal that allows 2 phones, 3 iPads, 2 computers, 2 watches, and 1 thermostat to connect to internet. The Apple TV also acts as a Home Hub mainly the thermostatI wonder if I should change to the following setup or does it not matter (all wired)T-Mobile gateway — Apple TV — Linksys mesh router — Essentially the difference is should I connect the Apple TV directly to the gateway or should I connect the Linksys directly to the gateway? 

2
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10 months ago
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Destin5440First activity
posted in Gateways and devices

TP Link only connect at 2.4 GHz

Got a TMobile box and hooked up with TPLink DecoM4 AC1200. Connected fine and I added 2 more units. Still slow and just checked computer and it is connected to 2.4 vs 5. How can I change that?  Thanks. In simple terms, please. 😊

2
bocaboy2591
1 year ago
bocaboy2591
bocaboy2591Helper Level 3
asked in Gateways and devices

Arcadyan KVD21 5G gateway displays 4G connection status but not 5G

I have an Arcadyan KVD21 5G gateway. Normally, I can only connect via 4G. This morning, after restarting the gateway, I see I'm connected with both 4G and 5G. According to the advanced metrics (see below), I have 4 bars 5G and only 2 bars of 4G. Shouldn't the display of the gateway default to the more powerful connection, and not the weaker of the two signals? Unfortunately, it only displays the 4G connection.Here are the stats from the gateway. Sorry for the poor formatting, but this forum mixes up carriage returns.{ "device": { "friendlyName": "5G Gateway", "hardwareVersion": "R01", "isEnabled": true, "isMeshSupported": true, "macId": "c8:99:b2:e1:43:27", "manufacturer": "Arcadyan", "manufacturerOUI": "001A2A", "model": "KVD21", "name": "5G Gateway", "role": "gateway", "serial": "JT2E14327", "softwareVersion": "1.00.20", "type": "HSID", "updateState": "latest" }, "signal": { "4g": { "bands": [ "b2" ], "bars": 2.0,

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5 months ago
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sdgirlz74First activity
asked in Gateways and devices

T-Mobile extending internet

Recently we have joined in trying the T—Mobile internet service. So far so good. Would like to know how we can get the internet down in our shop? Can we use Deco or do we need another gateway to connect.

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1 year ago
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BlocherFirst activity
asked in Gateways and devices

Connect T-Mobile 5G router to Reyee RG-E5 router

I just got started with T-Mobile 5G internet and am very pleased. But I need to use the modem to feed my mesh system routers. They are Reyee RG-E5’s. Running a proven ethernet cable from modem to router did nothing. Help please?

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1 year ago
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tired8timesFirst activity
asked in Gateways and devices

gateway place on desk(to close to me?) and should I use Ethernet port to connect to laptop instead of wireless.

1. should i use the gateway ethernet connection directly to my laptop(i have ethernet port available on laptop) 2. is it safe to put gateway on my desktop next to me (radiation) thanks.

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1 year ago
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