Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 935 Discussions
  • 4,513 Replies

935 Discussions

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JSandwickFirst activity
asked in Gateways and devices

home 5g

I recently changed to TMobile for my home Wi-Fi …it is working great for all of my devices besides one of my TV’s. It will not connect at all. It sees it but every time I put the password in, it tells me it’s the wrong password. I have checked it and reinterred it 10 times. I am using the same password for all devices. Is there a way to manually enter this? Am I missing something?

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2 months ago
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MalikshoaibHelper Level 1
asked in Gateways and devices

Apple TV 3rd Gen not connecting to Tmobile Home Internet; it is not asking for password and give connection error.

Apple TV is not connecting to Tmobile Home internet. When I select WiFi, Apple TV does not ask for a WiFi password. And gives error, can’t connect to WiFi. The Apple TV does ask for password if I select other WiFi like Fios etc. Should I create a separate 2.5G network, and what configuration would I need to setup for this. I spoke with Apple and also T-Mobile tech support, no one has a clue, Thnx

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2 months ago
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whgaytonFirst activity
asked in Gateways and devices

Echoing on phone

People hear an echo when they call me or I call them.  What is the problem and what  is the solution?

6
R
2 months ago
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Mz Red1First activity
posted in Gateways and devices

ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I’M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything whil

50
0
2 months ago
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TigerMomFirst activity
asked in Gateways and devices

Problem connecting a tablet to home internet

We just got T-mobile Home Internet and the setup went well except for one device.  All of our phones, laptops, printers, desktops, smart devices, and all but one tablet connected easily.  One tablet, an 8” Lenovo TB-8705F will not connect to the T-Mobile network.  I have tried it on several other networks and it connects to those fine.  The tablet sees the T-mobile network and can tell that it is locked, but after I enter the network password it refuses to connect.  There are no error messages. Any ideas?

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2 months ago
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KalaFirst activity
asked in Gateways and devices

smart tv connection to tmobile home internet

Tmobile home internet can't connect to my roku tv. It's visible. But it won't let me connect. I tried my new password, the admin password, and the wifi key. None of them work. When I turn my S21 ultra into a hotspot, that seems to connect just fine to my tv.

8
J
2 months ago
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CemilFirst activity
asked in Gateways and devices

devices on my network

I have a Model FAST 5688W device. A number of devices, phones, computers, TVs, tablets are on my network and work fine. But when I look for devices on the TMobile Internet app, it shows no devices. How can I see a list of devices on my network?C 

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2 months ago
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TheNewGuyFirst activity
asked in Gateways and devices

T-Mobile 5G Gateway (G4AR or G4SE) question

I just received a new T-Mobile 5G Gateway (G4AR or G4SE) & it’s been working fine.Is there a way that I can login to the ‘admin’ account & access admin functions WITHOUT using the ‘T-Mobile Internet app’?I’d like to do this using my PC.TIA, 

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2 months ago
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AgenDavidFirst activity
asked in Gateways and devices

HELP - Can't Connect Amazon Fire TV to Gateway

So Amazon Fire TV streaming device should be a simple connection, but I can’t get it to connect to internet.  According to my Amazon instructions -- I can connect using the ethernet hardwire connection to the T-Mobile Gateway and follow network setting prompts.  But after following the prompts and entering the numbers that appear on the screen,  I get a failure to connect to internet message.I’ve searched online and YouTube vids and I’ve yet to find anything showing how to remedy this specifically.  If I can’t get the streaming device to connect,  I might as well return the device and go back to my cable modem with Optimum since it was working fine with that.Anyone have any similar issues with a solution?TIA

3
copz1998
2 months ago
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Suttonrealty1First activity
asked in Gateways and devices

Canon printer won't connect to TMobile wifi router

I was using AT&T but changed internet service over to TMobile.  Now neither my Canon all in one nor the HP simple printer will connect.  Help! 

7
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2 months ago
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CriplgamerRookie
posted in Gateways and devices

New here! Here is your fix for connection issues and thermal throttling!

I have posted in some other threads on what to do to fix it.  Please update your firmware by factory resetting it before attempting the below. But the firmware was just one part of the issue. It's the temps and wifi interference that's causing it all . Multiple YouTube vids proving my hypothesis. Here is the short version.1.Buy a fan 120mm with usb-C connector from Amazon $15  that has pads on bottom. Also a can of PC parts duster.2.Unplug modem.3.Flip modem over and take screws out. 4.Take out sim.5. Remove battery from modem(keep it just in case u need to send back).6. Put back together and sim in it.Plug in.7. Place on top of fan with air blowing through and out the top.Fan plugs into usb-C port.8. Turn off internal wifi said and get an external Wi-Fi 6 mesh system. This is a process that takes a few minutes. There are like 12 SSIDs to turn off. Why they are all broadcasting by default is beyond me.(If you have multiple users it causes it to thermal throttle and the built in wifi ro

8
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2 months ago
agemp
agempRookie
asked in Gateways and devices

Wi-Fi extenders for the T-Mobile gateway

Is there Wi-Fi extenders with a Gigabit port that are compatible with the T-Mobile gateway. I do not want to use a mesh network or a separate router. Only looking to extend the T-Mobile gateways Dual-Band Wi-Fi. 

15
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2 months ago
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Mrb1953First activity
asked in Gateways and devices

replace Nokia 5G21 with a G4SE

We have a Nokia 5G21 which periodically shuts off and has to be unplugged and rebooted.  Is a G4SE modem available for a replacement?   

0
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2 months ago
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MetsFanSpeaker
asked in Gateways and devices

GlobalProtect VPN issues... like many of you

My company just switched to Palo Alto GlobalProtect VPN. I know what that has meant for many of you and now I am in the same boat. I can connect, but that’s about it. Can’t remote desktop, etc.I called TMO support and was told “at this time, GlobalProtect VPN is a known issue.” In fact, I was told that three times, and each time, I asked if they can push the 168 firmware (currently at 143) to my gateway because for some of you, that has fixed the issue. Support created a ticket for engineering. I’m guessing I won’t hear back.I really don’t want to do the factory reset to get 168, but may have to.I will give them a couple of days to get back to me. Xfinity (ugh) has a new intro rate of $29.95 for 12 month for 100Mbps.For those that have GlobalProtect working with 168, any further issues?   

8
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2 months ago
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Bunny5442Novice
asked in Gateways and devices

mobile internet

There's no display on my mobile box is there anything I can do

0
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2 months ago
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CDLFirst activity
asked in Gateways and devices

Gateway disconnecting smart devices

I recently upgraded to the 5G White gateway. Since then, all of my Smart Devices (shelly, leviton, MyQ) disconnect every day until I reboot the modem. I’ve tried changing various settings on the devices but still haven’t had any luck. I’ve separated the 2.4GHz and 5GHz networks into different SSIDs, but that didn’t help either. Anybody experiencing this? Any known solutions?

1
copz1998
2 months ago
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Hi.Helper Level 1
asked in Gateways and devices

Failed emailed SMS (?RCS) message

An emailed SMS (?RCS) message that I'd sent to myself at ...@tomail.net bounced back to me w/the error message, "The response was: DNS Error: DNS type 'mx' lookup of tomail.net responded with code NOERROR DNS type 'aaaa' lookup of localhost. responded with code NXDOMAIN DNS type 'a' lookup of localhost. responded with code NXDOMAIN".  Yet, I get emailed SMS (?RCS) messages to my # all the time. What gives?  

0
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2 months ago
J
JsutheRookie
asked in Gateways and devices

new 5g gateway won't connect to the internet

Just got my new gateway to replace the 4g one I've had since June.After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access. Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip. I've tried restarting it, even doing a factory reset (twice) and no luck.  The display on the gateway device itself shows a strong connection. 

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2 months ago
9
9098512273First activity
posted in Gateways and devices

5G Internet

Hi,  I had TMobile internet for about a year.  I ended the connection last Dec 8.  My observation are if you are really close to a T TMobile cell tower it is fasst.  My tower was literally across the street.  When I moved it was OK but nothing at all like at the first location and we were up on a hill 400 feet above the landscape.  It took 4 attempts to obtain a device that worked.  Each time it would work for a week then fizzle out.  I had read online that an older unit worked better and finally as able to get one.  Never had an issue with that one.  However when I quit using the %G internet I took the equipment back to the same store where I purchased it and told them CANCEL this unit and the associated phone number.  That was Dec 8, 2024.  Today, 2-25-24  it is still on my bill as “suspended” and I was still being charged $40 a month.  Reminds me of AOL in the late 1990;a where AOL would not allow you to quit.  They just kept charging and charging and charging.  The difference here

0
9
2 months ago
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RockingItFirst activity
posted in Gateways and devices

cannot connect wirelessly to samsung 5 TV.

cannot connect  5G Wi-Fi wirelessly to samsung 5 TV.  can connect as wired to 5G gateway & wirelessly from PC

5
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2 months ago
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ds94taFirst activity
asked in Gateways and devices

Wifi extenders

Can someone help me out.  Can anyone refer me to what kind of wifi extender I should be looking for.  Sorry. Not very computer literate much less wifi. I was looking at the eero mesh wifi router on Amazon, but before I spend that much money on something I want to make sure it would work with TMobiles wifi.  Cannot find any info about this eero mesh. Any help or suggestions for other systems is greatly appreciated. 

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2 months ago
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EAdams13First activity
asked in Gateways and devices

logging into Internet gateway

Trying to connect to my configuration page of my T-Mobile 5G internet gateway.  It takes me to a page with information but no access to login as admin and update configurations.  Please assist.  What am I missing? 

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2 months ago
TwinMama1418
TwinMama1418First activity
asked in Gateways and devices

Naming devices connected to Home Internet

I've asked this many times over, but I still cannot get it to work. I need to know how to change the names of the devices connected to my TMobile Home Internet. I've named them all directly on the device itself, but that name doesn't show up on my internet list. Everything comes up as a bunch of numbers, or "unnamed device" and it makes it IMPOSSIBLE to figure out what is what. Every TV and computer and tablet in the house runs off this internet, so very often we run out of space and cannot connect anything new. If I knew which device was which, I'd be able to disconnect what isn't necessary to run 24/7, and what needs to stay connected. Anyone have any clue what to do?!? It's starting to make this affordable internet service not worth the savings because the stress, arguments, and tension is making my household a place of contention :( Help!

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2 months ago
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otterFirst activity
asked in Gateways and devices

google nest setup

I have Tmbile gateway and looking to increase my wifi signal to other parts of my house. I purchases a Google Nest Pro and was expecting to be able to connect it in a distant room and that it would connect to the current wifi signal coming from the Tmobile modem/router. Is this possible or do I need to purchase another Nest to act as a point and use the one I have as hardwired to the ethernet from the Tmobile router/modem? thanks!Leo O.

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Community Manager
2 months ago
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BobbeeVFirst activity
asked in Gateways and devices

How to Add Permissions in Iphone Settings?

I’m trying to use Home Internet app. I can’t get past that vague error. What permissions?  Where are they!

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2 months ago
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