Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 929 Discussions
  • 4,488 Replies

929 Discussions

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rustic33First activity
asked in Gateways and devices

internet

I am new to T Mobile very small house modem has to be upstairs in window. How can I make the signal stronger it is only at GOOD. Also would like info on a compatible extender. I had eero devices with spectrum and was told they will not work with 5G T Mobile. I have received multiple answers Google Nest, Netgear  TP Link. I currently work from home and don't want to mess up the VPN address through work (works great) however I think it would be beneficial to get more strength at times for TV t-streaming etc.please help I am very naive when it comes to intent and phone connectivity! 

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1 month ago
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T accepts my conditionsFirst activity
asked in Gateways and devices

Tmobile accepts my conditions.

I have a Tmobile router obviously with wifi but my laptop cannot see or recognize the tmobile wifi? WHY?

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tidbits
Pillar
1 month ago
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5GhomeinternetFirst activity
asked in Gateways and devices

802.1x authentication issue over T-mobile 5G internet

Ever since I switched to T-mobile 5G internet connection, my hardware vpn connection to my office doesn’t work. Here is the topology,Windows 10 laptop ---->Cisco vpn router --→ Tmobile 5G gateway ---->Internet --->Office VPN headend. On my windows laptop, I get 802.1x authentication failure and my laptop cannot connect to office domain.802.1x authentication works if I switch back to my older ISP connection!It seems T-mobile 5G network is somehow blocking 802.1x authentication packets. Anyone else having this issue?

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1 month ago
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sdrake91First activity
asked in Gateways and devices

Kami doorbell camera

I have a Kami Doorbell camera that WILL NOT connect to my new tmobile home internet.  I have already set up a seperate 2.4GHZ connection for it and still nothing--anyone else been able to connect?

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1 month ago
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JcmeanmamiFirst activity
asked in Gateways and devices

remote work

I'm trying to use Tmobile home wifi to connect  to my remote work station.  Do I need anything specific? My programs will not load. Please advise

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1 month ago
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JStritonRookie
asked in Gateways and devices

External Antenna

I just got T-Mobile home Internet and the service is slow, I'm only getting 2-10 mbs download and 1-4 mbs upload. My house is around 1.5 miles from the tower and the Gateway only shows 4G, will an external antenna help me? I don't mind trying it but I don't want to want to waste my time and money on something that won't work. I do have the newest Gateway with external antenna ports. Thanks 

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1 month ago
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SOPHIEIFIGFirst activity
asked in Gateways and devices

TMOBILE blocks Citrix

I had optimum and had no issues working from home and accessing citric. I switched to TMobile and regret it. It blocks the citrix site and I can't work unless I use my mobile hotspot. Tmobile says its not them. It is because I can access Citrix at work on another provider and on optimum. Any solutions would be great. I'm not an IT so I wouldn't know any tech ways.

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1 month ago
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KoolFirst activity
asked in Gateways and devices

16 weeks and waiting! for the promised Amazon TV.

Hey T-Mobile TV, it has been 16+ weeks. I signed up during the Thanksgiving promotions for Home Internet. The Amazon promotion was applied for in December, and was approved sometime in Jan. Since then no emails has come for redeeming the Amazon TV. So what gives! What’s the next step you are expecting from me? Or not doing from your end?

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1 month ago
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groundedFirst activity
asked in Gateways and devices

vpn

I am thinking about getting a vpn. I have the black gateway for the home internet. Are there any connectivity issues

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1 month ago
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ms.marccieFirst activity
asked in Gateways and devices

I can't connect my printer to my network

So we have an HP Officejet 4632 and I cant figure out how to get it connected to our network!  The pc is  a microsoft surface laptop 3.  Can anyone help?

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1 month ago
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Kev NFirst activity
posted in Gateways and devices

Ring doorbell and T-mobile home internet

Hi everyone. I wanted to share an issue present with Ring video doorbells and T-mobile home internet. I had a ring doorbell 3 that was constantly trying to update and failing, so much that ring sent me a new doorbell 4 free of charge; however, the new one had the same issue, unable to complete a firmware update. The doorbell connected to wifi, recorded events, but would not send notifications and had a severely delayed response when activated by a visitor. I tried setting up different networks on my T-Mobile router, both 2g and 5g, used a WAP thinking maybe incompatibility with 802.11ax; however, nothing fixed the issue. I also tried the hotspot on my T-Mobile phone and that didn’t work. Of note, all other Ring cameras in my home work perfectly with the T-Mobile internet, only the doorbell has issues. After speaking to Ring support it was identified that the issue was with my ISP (T-mobile). It appeared to the ring team that the ISP was somehow blocking the update. One option to correc

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1 month ago
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Hotrodder1968First activity
posted in Gateways and devices

T-Mobile newest 5g gateway

Just want to help out fellow T-Mobile home internet usersif you have trouble connecting the factory settings are set to aes2 & 3 switch it to just aes &2 or whatever those letters are for the security partafter I did that then the Xbox connectedim getting over 450mb speeds during the day and 7 upload but after 8pm some reason it slows to around 120mb

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1 month ago
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Hotrodder1968First activity
asked in Gateways and devices

T-Mobile newest 5g gateway

Just want to help out fellow T-Mobile home internet usersif you have trouble connecting the factory settings are set to aes2 & 3 switch it to just aes &2 or whatever those letters are for the security partafter I did that then the Xbox connectedim getting over 450mb speeds during the day and 7 upload but after 8pm some reason it slows to around 120mb

0
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1 month ago
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ShawnSuperiorRookie
asked in Gateways and devices

Poor Wifi Connection

Since December 2023 I have been experiencing poor WiFi connection . At least once a day I have to restart the WiFi . Almost every week I have to call T-Mobile for assistance. I never had problems like this with other networks. I chose T-Mobile because I have no problems with their cellular service and the price for WiFi fit my budget. Now I see you get what you pay for as I’m considering canceling my T-Mobile service to pay more for better service that works.

5
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2 months ago
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JSandwickFirst activity
asked in Gateways and devices

home 5g

I recently changed to TMobile for my home Wi-Fi …it is working great for all of my devices besides one of my TV’s. It will not connect at all. It sees it but every time I put the password in, it tells me it’s the wrong password. I have checked it and reinterred it 10 times. I am using the same password for all devices. Is there a way to manually enter this? Am I missing something?

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2 months ago
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MalikshoaibHelper Level 1
asked in Gateways and devices

Apple TV 3rd Gen not connecting to Tmobile Home Internet; it is not asking for password and give connection error.

Apple TV is not connecting to Tmobile Home internet. When I select WiFi, Apple TV does not ask for a WiFi password. And gives error, can’t connect to WiFi. The Apple TV does ask for password if I select other WiFi like Fios etc. Should I create a separate 2.5G network, and what configuration would I need to setup for this. I spoke with Apple and also T-Mobile tech support, no one has a clue, Thnx

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2 months ago
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whgaytonFirst activity
asked in Gateways and devices

Echoing on phone

People hear an echo when they call me or I call them.  What is the problem and what  is the solution?

6
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2 months ago
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Mz Red1First activity
posted in Gateways and devices

ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I’M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything whil

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2 months ago
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TigerMomFirst activity
asked in Gateways and devices

Problem connecting a tablet to home internet

We just got T-mobile Home Internet and the setup went well except for one device.  All of our phones, laptops, printers, desktops, smart devices, and all but one tablet connected easily.  One tablet, an 8” Lenovo TB-8705F will not connect to the T-Mobile network.  I have tried it on several other networks and it connects to those fine.  The tablet sees the T-mobile network and can tell that it is locked, but after I enter the network password it refuses to connect.  There are no error messages. Any ideas?

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2 months ago
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KalaFirst activity
asked in Gateways and devices

smart tv connection to tmobile home internet

Tmobile home internet can't connect to my roku tv. It's visible. But it won't let me connect. I tried my new password, the admin password, and the wifi key. None of them work. When I turn my S21 ultra into a hotspot, that seems to connect just fine to my tv.

8
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2 months ago
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Mikman69First activity
asked in Gateways and devices

Printer not Connecting to Wifi

I have a wireless HP Office jet 7500 wide format all in one printer and it will not connect. HP told me that a Mac address needs to be entered into my wireless routers. 

8
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2 months ago
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CemilFirst activity
asked in Gateways and devices

devices on my network

I have a Model FAST 5688W device. A number of devices, phones, computers, TVs, tablets are on my network and work fine. But when I look for devices on the TMobile Internet app, it shows no devices. How can I see a list of devices on my network?C 

3
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2 months ago
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TheNewGuyFirst activity
asked in Gateways and devices

T-Mobile 5G Gateway (G4AR or G4SE) question

I just received a new T-Mobile 5G Gateway (G4AR or G4SE) & it’s been working fine.Is there a way that I can login to the ‘admin’ account & access admin functions WITHOUT using the ‘T-Mobile Internet app’?I’d like to do this using my PC.TIA, 

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2 months ago
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AgenDavidFirst activity
asked in Gateways and devices

HELP - Can't Connect Amazon Fire TV to Gateway

So Amazon Fire TV streaming device should be a simple connection, but I can’t get it to connect to internet.  According to my Amazon instructions -- I can connect using the ethernet hardwire connection to the T-Mobile Gateway and follow network setting prompts.  But after following the prompts and entering the numbers that appear on the screen,  I get a failure to connect to internet message.I’ve searched online and YouTube vids and I’ve yet to find anything showing how to remedy this specifically.  If I can’t get the streaming device to connect,  I might as well return the device and go back to my cable modem with Optimum since it was working fine with that.Anyone have any similar issues with a solution?TIA

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copz1998
2 months ago
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Suttonrealty1First activity
asked in Gateways and devices

Canon printer won't connect to TMobile wifi router

I was using AT&T but changed internet service over to TMobile.  Now neither my Canon all in one nor the HP simple printer will connect.  Help! 

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2 months ago
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