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International

All things related to our international coverage, partners, and features.

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454 Discussions

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DimplesFirst activity

posted in International

wondering

Do I have it

6 months ago

Brian713First activity

asked in International

Roaming does not work in Rio de Janeiro, Brazil

I am a flight attendant and every time I am in Rio my phone does not work. I have no data service and I cannot make or receive calls and text messages. Customer service has me go through the same steps to fix it ever time, network reset on my phone, set network operators to manual and try each one. None of them will connect they end up having to do a network reset on their end and my phone starts working for the rest of my time here. Then the next week when I arrive it is rinse and repeat same thing over and over again, I am getting really frustrated and am about ready to go back to AT&T. This is the only place I travel that has this issue! London, Frankfurt, Munich, Santiago ever places else turn my phone on when I land, and it works. Anyone else have any problems with Brazill? My crew mates that also have T-Mobile don't seem to have this issue.

6 months ago

rmeyerFirst activity

asked in International

Unable to reach someone who is travelling abroad, weird recorded message

Someone in my company with a U.S. phone number is currently on a business trip in South America. When anyone in the U.S. tries to call him, we get a repeating recorded message that says, “Congratulations, you pressed star. That does not mean you are a star, it simply that you can press buttons and probably have fingers.” He cannot receive any calls or texts.We have an international data pass activated for this user but that hasn’t resolved the issue. No response on it from our company rep yet.

6 months ago

MisFitFirst activity

asked in International

month to month

They said I wouldn’t be charged for the month to month lease … I am still being charged 45$ and 20$ I have had these phones so long they sent me the papers to unlock them cause we own them.. any ideas?

6 months ago

PotatoOnionFirst activity

asked in International

T-mobile prepaid sim how to reactivate in the UK

Prepaid sim run out of fund since January 2023. Can I reactivate the sim and top it up in the UK?

6 months ago

pina485First activity

asked in International

voicemail, wifi calling

I’m on the Go5G Plus, planning on trip overseas (Philippines) in the near future. I have conversations w/ several Tmo reps mostly from Philippines primarily because of the times I call, but then I almost always thought of a follow-up question/questions after I hung up. Tried to research on my own thru the community forum but most of the questions/answers are from several years ago or recent ones that’s not pertinent.I need confirmations or corrections to avoid coming back to avoid gigantic phone bills: > if I leave the phone OFF, incoming calls would automatically go to voicemail and I will not get charged.?> how do I listen to my voicemail w/out incurring charges?>on W- fi calling, turn off Mobile data, Wi-fi and Wifi calling ON, calls to US are free, but if you use Wi-Fi to call local# then I will get charged?need help and advice...

6 months ago

Sxml98First activity

asked in International

I ordered T-Mobile International Pass, but the ESim card totally doesn't work in China.

6 months ago

tanyadulichFirst activity

asked in International

traveling to Korea and Japan

need to know if my plan cover international data so i can use google maps or Naver map to tracvel in these 2 countries or i need to purchase international data plan for 15 days of 20 days?

6 months ago

daveobriFirst activity

asked in International

Check usage of 30 Day (15GB) International Data Pass

Is it possible to check the usage of the 30 Day (15GB) International Data Pass add on so I can see what’s been used / what’s left? Thanks!

6 months ago

kritters.35First activity

asked in International

International 10 day pass

Just purchased an International pass for my son who is going to the UK. Is the pass good for all the lines on my account? He is not the primary holder of the account. Thank you!

6 months ago

OlgarepeFirst activity

asked in International

activar sim

Como activo la tarjeta sim recibida en casa

6 months ago

OlgarepeFirst activity

asked in International

acruvar tarjeta envuonsolicitud

Compre sim pero me dice que envie 24horas antes solicitud de activación de la misma y no se donde

6 months ago

derfFirst activity

asked in International

Travel outsoide USA

We are traveling to the Dominican Republic for a week. Will there be additional charges. We have the Magenta plan.

6 months ago

tajomaFirst activity

asked in International

Price increase

Is T-mobile going to inform their customers of this price increase before it’s too late? I just found out! I’ve been a customer 15+ yrs

6 months ago

NevereveragainFirst activity

asked in International

International roaming blocked permenantly by the system when the international pass is still valid

I bought a 30-day international pass for a 3-week business travel in Asia. 2 weeks in I received a text message from T-Mobile saying that my primary usage in the last several months has been international which is against their terms. As a result I’ll lose all the international data when my pass is expired. I did travel a lot for work this year, but I used local wifi most of the time so that I didn’t use much roaming data from the international pass. So I called the customer service for explanation but they can’t really help. I’ve been a long time T-Mobile user and have been traveling a lot internationally for work for the last couple years. Such thing has never happened to me even when I was abroad for 6 months in a row. On the day my pass expired, I did lose all the international data which essentially turned my phone into a dead brick without wifi. It was super annoying and I called T-Mobile multiple times during my travel but none of them can solve the problem including the supervi

6 months ago

raelFirst activity

asked in International

Hot Spot in Mexico

I am traveling to Puerto Vallarta next week and have just learned that the place I am staying at does not have internet access. I have the Magenta 55 plan and am trying to find out if I can use my phone for a hot spot.

6 months ago

olavomsrFirst activity

asked in International

Overseas phone service

I am in Brazil, and I would like to use my phone to make calls.

6 months ago

jacks130First activity

asked in International

When to activate the international plan?

I leave for an international trip in 5 days, when or how many days in advance should I activate my Internation plan that I purchased? Also, has anyone had any issues with service in the UAE?

6 months ago

NH2000First activity

asked in International

Is turning off data roaming enough?

Hello. I have an iPhone 14, with the capability of dual eSIM. I am going to be living overseas for approximately 10 months but would like to keep my T-Mobile plan and number active for ease when I return. I have already been informed that if over 50% of your data usage is overseas for about a 2 month period, you will get pinged for excessive roaming and will be warned that your plan will get cancelled if it continues. I’ve also been told that simply not using the data overseas could potentially help you fly under the radar and not get pinged. I just got myself a eSIM for european data, and then turned off data roaming on the T-Mobile eSIM. This way I still receive calls and texts from my US number when connected to wifi, but according to what the phone says it won’t use data or cell signal from the T-Mobile card. However, when I check my phone’s signal it still shows that the T-Mobile card is connecting to cell towers in my area even with roaming turned off. Is having roaming turned of

4 months ago

quiroslrFirst activity

asked in International

T-Mobile Service in Mexico

I’m a USA T-Mobile customer who will be traveling to Mexico City. What I have to do to be able to have internet acces and make phone calls from my phone while I’m there? I will only be in Mexico for 10 days.It is very important to me to have internet access on my phone since I will be attending concert and the tickets are only acceptable via the internet. Not even a picture of my tickets will be accepted. Please, respond ASAP with the applicable instructions for my case.Thanks in advance for your prompt response to this request. Leslie R. Quiros 504 610-5703 quiroslr52@gmail.com

1 month ago

NH2000First activity

asked in International

Temporary International Move

Hello, my wife and I both have T-Mobile and we’ve temporarily moved out of the US to finish my schooling. We will be gone for about 10 months. With our plan we have unlimited data and text internationally, with the stipulation that “no excessive roaming” is allowed. I can’t find a definition of what excessive roaming is, so I’m curious about how long we have until we get cut off. I would also like to know if there is any way for us to keep our current lines/phone numbers for the duration of our time overseas, even if it involves paying extra.

6 months ago

WaynebowFirst activity

asked in International

Travel to Asia for 5 months

Any suggestions as to what to do with my account? Don’t want to lose my account or number..

6 months ago

Jean1024First activity

asked in International

international roaming

Hello, I opened international roaming in the United States on September 30th. I am now in China, but I can't make calls to the United States. What's the matter?

6 months ago

Ian in NSRookie

asked in International

contact info

How do I contact T moble from Canada using a landline. All the 1-800 numbres dont work from Canada.

6 months ago

PellCityFirst activity

asked in International

international calling, text, and data with magenta 1

I’m traveling to Germany, Italy, Austria, and Switzerland and cannot find out if my plan covers calling, texting, and data. I have the Magenta 1.0 Unlimited 55 plan. Does anyone know?

6 months ago

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