Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2758 Discussions

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Ricardo77First activity
posted in Coverage & Signal

no puedo liberar mi iPhone

Compre mi iPhone de segunda mano , me lo trajeron de Estados Unidos , pero el problema es que no está liberado , se encuentra bloqueado por la compañía y-mobile 

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gramps28
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11 months ago
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kf6luaFirst activity
asked in Coverage & Signal

Possible recourse for no service at home

I have had T-Mobile service for 3 years at the same address,  which has always worked very good.  Starting about the middle of March 2023 my phone service stopped working at home.  Have been contacting T-mobile about every 2 weeks and have tried to get a credit for service only and i have been informed that the tower is down and they don’t know if it will be replaced and i am getting service they would expect when the tower down and there is no service so they are not obligated to give a credit for service under those conditions. I would like to do a factory reset on the phone and give it back to them, is this possible?

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11 months ago
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PeggyjeanFirst activity
posted in International

please help internation data question

We are traveling to Florence, Rome, sicily for 12 days can you tell me about our data text information 

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gramps28
Pillar
11 months ago
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RbthouseFirst activity
asked in Coverage & Signal

gateway

Help..rsrp and sinr keep telling me poor. Everthing else is good. Don't know alot about this stuff but have had 4 months and worked half that time. When works great but not happy. Call support always working on towers. Thanks for any help    Rbt house.  

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11 months ago
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TMHFirst activity
posted in Coverage & Signal

blocked service Cancun Airport?

Is service blocked in Cancun airport?  Works everywhere else in Cancun. Has full bars worked as soon as left airport grounds until I arrived back at airport.  Didn’t work at the airport in January either 

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11 months ago
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JamotinoFirst activity
posted in Coverage & Signal

tmobile phones

T-Mobile postpaid phones

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gramps28
Pillar
11 months ago
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BobbyBonillaFirst activity
asked in Coverage & Signal

Will my phone work get decent 4G coverage on T-Mobile's network?

Hello!I have the global version of the Google Pixel 7a and not the North American variant. It only supports the 4G frequency bands B2, B4, B5, B12 and B66 but not B71. Will it work fine on T-Mobile's network across the US?Many thanks!

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11 months ago
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lunareclipse13First activity
asked in Coverage & Signal

feit floodlight camera device won't go online

Feit floodlight camera will connect to the wifi if set to 2.4 but will not connect if set to automatic. After it connected to the 2.4, I switched to automatic and the router drops all previous connections. How do I get it to connect and still be able to use the wifi? 

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11 months ago
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GregSalyer13First activity
asked in Coverage & Signal

Email-To-SMS Not Working

Text messages from my security service are not getting to me. Neither are text messages that I send from my own email address (tcgb.greg@gmail.com) to MyPhone#@tmomail.net This is what my security service sent me….It seems T-Mobile has started to use the CloudMark anti-spam messaging service and since then Eyezon's email-to-SMS messages have either been blocked or at least throttled. This is not a global block by CloudMark as other carriers use them and our alerts go through. It has been explained to us that each carrier has its own "whitelist" so it is up to T-Mobile to request that CloudMark stop blocking our customer's messages.If you wish to complain to them explain that your security provider uses their email-to-SMS gateway to send alerts to you and while the messages are accepted by T-Mobile, they aren't delivered due to the CloudMark block. Request that messages from connect2go.com be whitelisted at CloudMark.

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11 months ago
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formercanuckAdept
posted in Coverage & Signal

T-Mobile 5g 3 1/2 years later ( + road trip)

This is the ‘next’ installment of my experiences with T-Mobile and its 5G deployment - good and bad.Over the past 12 months, what was left of Sprint’s towers ‘in my area’ have been converted to T-Mobile towers, filling in a few needed locations, and in a few areas .. just being left + powered off, with gear still attached.  At least 3 sites locally are in ideal locations for fill in, which has helped.  Each of them had been roaming for at least 2 years on Sprint B41 LTE+ B25 + B26, and took 3-4 weeks to replace (hard outage).More 5G / 5G UC has been deployed, as well as carrier aggregation in many locations for the extra capacity on n41 that doesn’t fit in the 100MHz channel, as well as the addition of n25.  N25 does well as it has fits between n71 ( 15x15 = ‘up to’ 150Mbps) and n41 (up to 800Mbps) giving ‘up to’ 300Mbps for 20x20 while its range is better than n41 but not that of n71.More small communities are being updated with n41/n25, still waiting on the old GSM 1900 only site in

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11 months ago
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laldrichFirst activity
posted in Coverage & Signal

File a complaint with CPUC if you are unable to call 2-1-1 from T-Mobile Devices

File a complaint with CPUC if you are unable to call 2-1-1 from T-Mobile Devices“Individuals in Alameda County, CA who are trying to call 2-1-1 from any T-Mobile/Sprint Device are unsuccessful”  ALL Calls from ALL T-Mobile/Sprint devices immediately drop!!!  2-1-1 Short Code Not Working2-1-1 is a Community Health and Human Services Line serving many with critical needs in the community, including those who prefer not to contact 911. ** Please help by confirming your results when calling 2-1-1 from your T-mobile devices **I have opened multiple support tickets with T-Mobile and now filing complaints with the CPUC of California to get this access to 2-1-1 restored. Can you call Short Code 2-1-1 from your T-Mobile device in the Bay Area?  Problem surfaced start of May

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11 months ago
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Marcia_1986First activity
asked in International

What do I need to do when traveling to Europe?

I’m trying to figure out what I need to travel to Europe and be on a cruise. I will need data to map things out, look up restaurants, access emails, send and receive texts. I have the Wi-Fi package on the ship but don’t know how to limit to use that when on ship and what I do when in ports? Airplane mode + a data package?

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11 months ago
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Jlake46290First activity
asked in Coverage & Signal

why wont wifi work

Worse Wi-Fi I’ve ever experienced in my life! Pay 50$ for nothing straight trash it’ll be in the yard for them to pick it up!!!!! 

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Pillar
11 months ago
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Tel864First activity
asked in Coverage & Signal

Upload speeds on phones

I guess I got spoiled with the 25 - 50Mbps upload speeds I was getting on my phone with  Verizon  because in the 2 weeks I've had T-Mobile I seldom get over 1Mbps at my home. A search revealed others with this problem so I'm wondering if anyone has ever had slow uploads resolved by calling the support number. I guess I should have asked my neighbor before I switched since he told me he's had to drive around town to upload a file if his power is out. I have a great signal and good downloads but I've seen uploads in the 1.0Mbps range and never over 2. 

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syaoran
Pillar
11 months ago
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NalogirlHelper Level 1
asked in Coverage & Signal

Wifi calling while outside of US

Super frustrated with this…We are in Japan now. (Have US phone numbers) My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-Fi calls on the billing) I chatted someone at customer service for over an hour and she said we will be charged for this. (25c/min) (for both incoming calls and going calls) but more I read up on it, I should not get charged when using Wi-Fi calls between two US phone numbers. Am I wrong? please advise me if you have had the same experience. we have One plan with unlimited calls.  thank you.   

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11 months ago
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PaulFromITFirst activity
asked in Coverage & Signal

Delayed SMS Messages Android/Apple

Hello, the company I work for has an automated system to send an email to XXX-XXX-XXXX@vtext.com or @tmomail.net, or @txt.att.net. Generally these alerts are received without issue on Verizon and ATT, with at most an hour delay, but it seems like our T Mobile users have delays upwards of 10-12 hours regardless of device. It is not the worst thing ever as we have a backup company that calls us if we don’t answer an alert, but I wanted to know if anyone has seen this on a large scale? If so, what was done or could be done to try to troubleshoot or minimize this delay. If it’s as simple as email SMS not being prioritized on the network that is completely fine, I am just trying to come up with an explanation as to where the SMS is sitting after it leaves the Microsoft 365 email environment. Thank you all so much!

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11 months ago
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fonpee2First activity
asked in Coverage & Signal

Oneplus 8 Android 13 upgrade poor 5g signal

I have a Oneplus 8 and had Android 13 upgrade recently.  I noticed my 5g signal would get the exclamation mark after a while.  Even if it doesn’t get the exclamation mark, the data speed is extremely poor, worse than 2g and non-responsive.  I forced to use 4g LTE since the upgrade so I can have a decent data speed.  Does anyone have similar situation after they upgraded their phone to Android 13?

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syaoran
Pillar
11 months ago
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misternoRookie
asked in International

Unlocked phones will work overseas?

I am on a family plan where internet is free in 215 countries. I see a lot of brand new 5G phones on Ebay that are either unlocked or on Simple Mobile or Mint or Metro mobile which all use Tmobile network. Does that mean they will work overseas my with Tmobile plan? What determines workability on overseas with Tmobile plan? Is it the Tmobile software on the phone that makes it work overseas? (Some of these phones dont have TMobile software) Or is it bands/frequency of the phone? I read on other topics that FCC ID is needed to determine if it works on Tmobile? Can someone help?

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syaoran
Pillar
11 months ago
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JWMDukeFirst activity
asked in Coverage & Signal

Odd incident Phantom Dialing during phone call

Recently I was on a phone call with my Aunt and during said call we heard phantom dialing as if someone was either attempting to make a 3-way phone call or either of us were dialing our phones during said phantom dialing as I have come to call it she was trying to tell me she would call me on her landline and I was attempting to ask her if that was her phone dialing out but neither one of us could hear one another. Now when the dialing began we were conversing fine but as the dialing continued our conversation became garbled with static and finally we could not hear each other, her telling me she would call me back and me asking if she was dialing. I finally hung up my phone and hit redial and everything was completely normal on both phones and we continued our conversation both of us completely bewildered and we had something new to discuss what the heck just happened? So any thoughts on what happened I have an IPhone 13 Pro and I am not sure what kind of cell phone or network she’s o

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11 months ago
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NetworkGuyHelper Level 1
asked in International

International Roaming Setting

Hi,We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)I am assuming that we should have Roaming turned on.  

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Pillar
11 months ago
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ToaduncommonFirst activity
asked in Coverage & Signal

internet connectivity problem

I can’t get my IPad to log into my T-Mobile internet,,, why???

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11 months ago
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pdbagleyFirst activity
asked in Coverage & Signal

sign in to change wireless settings

I need to sign in to my t-mobile home internet to disconnect the wireless feature.  I am using separate wireless router 

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Pillar
11 months ago
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tancFirst activity
asked in Coverage & Signal

5g Gateway with 2 bars, outside of home 5 bars with cell, inside 1 bar, what do you recommend , wifi extender or external antennas?

Hi ,just wondering what would be best solution to move forward. Got new 5G Gateway a week ago. Tried different places and heights. Best spot is 2 bars. With cellphone inside house 1 bar and outside by door entrance full 5 bars. So my question with seeing all your comments. Should I go with waveform external antenna or try wifi extender? 

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11 months ago
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TNTFirst activity
asked in Coverage & Signal

Sending Email to @tmomail.net

Hello,I use Gmail and I’ve tried to use [my cell number] @tmomail.net to have emails forwarded to my cell phone as a text message. However, never getting Google’s confirmation text message that is to be sent to [my cell number] @tmomail.net it seems this is being blocked for some reason. Can you please help me so that I can get the confirmation and set up message forwarding to [cell number] @tmomail.net

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11 months ago
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Mrey661First activity
asked in Coverage & Signal

T-mobile Home Internet and Cellphone Interference

I recently switched over to T-Mobile home internet. I so far have had great coverage. My only issue is I have connected it to my iPhone 14 but as soon as I disconnect from it it disrupts my regular cellphone connection. I see a “E” appear next to the bars or no bars at all. During this time I am unable to send messages or receive messages and nothing with a picture will send. Only way to resolve this is to restart my phone. Is there any solutions to this? Or has anyone experienced the same?

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11 months ago
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