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  • 496 Discussions
  • 1,668 Replies
496 Discussions
M
metalman87Novice
asked in Other Devices
motorola w450

Good afternoon. The following situation has arisen. I was sent a Motorola w450 activ phone to Ukraine as humanitarian aid. It doesn’t work with our SIM cards. How can I unlock it?

2
gramps28
Pillar
2 months ago
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tmkruse68First activity
asked in Other Devices
Email from mainframe host to my cell phone rejected

I am a mainframe systems programmer and I have it set up that when a certain message appears, that I get a text notification.  No pictures or anything fancy. Just text.Here’s the error message:tmo-ibgw-6002a.ext.cloudfilter.net gave this error:<tina.kruse@kyndryl.com> sender rejected AUP#SNDRRemote Server returned '552 5.2.0 <tina.kruse@kyndryl.com> sender rejected AUP#SNDR'This has worked in the past and successfully received messages for a long time.

2
T
4 months ago
californio
californioFirst activity
asked in Other Devices
T-Mobile 5G Gateway device

Hi,I just received today the 5G Gateway from T-Mobile.Going through the setup screen in front of the device, a strange message appeared saying that my Chime account had been updated to phone number 619-974-4254 (which I do not have on my account). And asked me to contact 844-244-6363 if I did NOT request this change. Which I didn’t. I don’t have a Chime account. I did not even know what Chime was!So, I called the 844 number, and it had nothing to do with T-Mobile. After searching online, it appears to be a bank.Then I called T-Mobile, their personnel, even 5G Gateway specialists, did not know what his was about. which is worrying. I unplugged the device, and I am returning it. Next, I will be checking my credit report. I just hope T-Mobile did not open a Chime account on my behalf when I signed up for this device. T-Mobile 5G Gateway strange message 

2
californio
6 months ago
D
DrumFirst activity
asked in Other Devices
Galaxy s23

What size memory chip comes in the phone and how big can you replace it with?

2
syaoran
Pillar
6 months ago
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GentlemanJimFirst activity
asked in Other Devices
Windows not finding the printer

I have successfully connected my Brother printer to the internet through my T-Mobile box, but when I try to connect to it on any of my computers (two laptops and a desktop), none of them can find a printer.I dumbed the network down to 2.4 GHz, WPA/WPA/2, TKIP & AES and repeatedly rebooted everything without success.All are showing up as connected devices on the T-Mobile Internet app, but Windows is not finding the printer. I have tried connecting directly using the printer’s IP address, but that doesn’t work either.I talked with T-Mobile Home Internet Support, but after running through things the only suggestions were (1) to delete the printer’s drivers, etc., from the computer and go back through the printer installation (which I did, with no change) or to add a Mesh and try connecting through that.Any suggestion on getting Windows to see the printer that is on the network?I am about ready to jump back to ATT. Lousy customer service and slower speeds, but at least everything conne

2
syaoran
Pillar
9 days ago
J
jefferson108First activity
asked in Other Devices
How can I make my T-mobile flip phone use bluetooth to access an Amazon mailbox?

I’ve been wishing to use an Amazon “hub” (a collection of Amazon mailboxes) to receive packages for things I order from the Amazon web site.  It seems that I could do this easily if I had a “smart phone” loaded with a special Amazon app designed for receiving packages.  The smart phone needs to be able to read a barcode on a computer screen (at a public library local to me) that is displaying a barcode from an e-mail sent from the Amazon site.  Once it has the barcode, I can use the phone to access one of the mailboxes of the “hub”.  But my T-mobile phone is an Alcatel “flip phone”.  It has bluetooth power, but doubt it can read a barcode, or even download into itself an app that didn’t already come with the phone when I bought it.  Is there any way I can use it to access an Amazon hub mailbox?

2
H
Community Manager
3 months ago
J
JuanandOnlyHelper Level 1
asked in Other Devices
Get 5G router onto internet

My 5G router got unplugged now upon reset I do not have internet access. What needs to be done? 

2
J
1 year ago
S
Steele888First activity
asked in Other Devices
Not getting texts on watch

Is the Samsung watch 6 LTE supposed to get texts when my phone is off? Mine doesn’t and I thought it should being an LTE watch. I can get calls and send calls and texts when my phone is off but I just can’t receive them. I have reset everything and adjusted all the settings and nothing works. Does anyone know anything about this?

2
S
11 months ago
S
sfe2299First activity
asked in Other Devices
G7 ThinQ

T-Mobile sold the LG G7 ThinQ to my wife and I, now T-Mobile is refusing to take it back for an upgrade. What do we do with our G7 ThinQ phones ?

2
syaoran
Pillar
4 months ago
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Dph64First activity
asked in Other Devices
free tv

Has anyone received their free tv for signing up for the 50 internet 

2
D
2 months ago
S
San JaFirst activity
asked in Other Devices
Extra line to use with a tablet

If I get a tablet, can I use my extra line on the tablet, to access data?

2
S
4 months ago
C
cth1951First activity
asked in Other Devices
Text message failure

When I am in a group chat in text messaging, and one or more of the participants use a NON- IPhone. I can send a text that is received by all members, however, if they respond, I do not get the text.Could this be a setting I have on my phone, or is it a problem with this phone?

2
H
Community Manager
6 months ago
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Hanam2019First activity
asked in Other Devices
Is imei 990016572722211 T-Mobile?

 Is imei 990016572722211 T-Mobile carrier? Thanks

2
gramps28
Pillar
3 months ago
L
LovelyStephFirst activity
asked in Other Devices
sim pin

I got a phone in the mail and it's like the Obama Phone some you can switch the SIM but this one require sim lock pin idk where to find that 

2
H
Community Manager
3 months ago
S
Sce0702Helper Level 1
asked in Other Devices
New TMobile wifi user…Cannot connect my HP Envy 5530 e-all in one Printer to Network

Hello Everyone..I’ve read previous post and created New Network Name…It shows on my printer screen, and loaded my password and it says connection FailedIve returned to previous setting….and even manually loaded in my New Network Name with password and continue to receive Failed message…any other advice you can provide?Otherwise love this new T-mobile WI-FI  …thanks !

2
N
4 months ago
V
Vulcan1500First activity
asked in Other Devices
Amazon Echo

I can’t get my Amazon Echo device connected on my T-Mobile internet connection. Anyone fine a solution? 

2
V
4 months ago
L
Ladydoc442First activity
asked in Other Devices
WPA settings

My Kasa smart plugs and smart bulbs will only work on WPA2. My internet is set to WPA2/3, and when I go to switch to WPA2 only, it tells me that other items may not work. Can anyone tell me what may not work? Everything in my house is already set up on the WPA2/3 network. Thanks 

2
N
10 months ago
T
TeresaHBrooksFirst activity
asked in Other Devices
Device Offline

Went to bed with all devices working to wake up to Roku & Blink camera being offline in the middle of the night...How do I get them back online?? 

2
3
2 months ago
D
DRDivelyFirst activity
asked in Other Devices
Bring a Jitterbug Flip Phone to T-Mobile?

Is it possible to bring a Jitterbug flip phone to T-Mobile?  I am unable to find an IMEI number on the phone.  Online search says Jitterbug phones are not locked and therefore can be brought to T-Mobile.

2
H
Community Manager
9 months ago
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nkossFirst activity
asked in Other Devices
email monthly bill

I am on auto pay, but I used to receive a notification email about 2 weeks before the due date. For some reason, these emails have stopped and I can’t figure out why or how to turn them back on. Any help?

2
N
9 months ago
S
Sbsb711First activity
asked in Other Devices
wgn9 and hulu + live tv

About every 3 days or so, when I tune to wgn9 on Hulu + live tv, I get a 10 second clip of an infomercial that plays on a loop.  This only happens on my TCL Roku tv.  I have gone through troubleshooting steps each time with a Hulu rep without resolving the issue.  They then accelerate it to the next level team who then fixes it.  It takes anywhere from 20 minutes to an hour.  The last time the rep suggested that I contact T-mobile.  Troubleshooting steps included;restarting the Hulu app uninstalling and reinstalling the Hulu app checking the ip address checking the physical address restarting the tvrestarting the T-mobile modem None of these steps work.  Is there anything I or T-mobile can do to resolve this?

2
S
11 months ago
K
kadplumHelper Level 1
asked in Other Devices
Unable to send texts or receive texts from non I-Phone users

Purchased new phone from T-Mobile in November 2023. Transferred contacts from previous AT&T I-Phone.  Many non-I phone users did not transfer over. I am unable to send and receive text messages from non I-phone users.  When I text I receive a message UNABLE TO SEND MESSAGE-Message blocking is active.How do I unblock  the message blocking?

2
K
8 months ago
G
GentlemanJimFirst activity
asked in Other Devices
SimpliSafe not finding the internet

I am trying to get my SimpliSafe system connected to the internet through one of my T-Mobile home internet networks. I have the black box and one of the networks set to 2.4 GHz and WPA/WPA2. When I try to connect, the SimpliSafe system sees both networks. I select the one set to 2.4 GHz, but when I try to connect, the SimpliSafe app says that the network is not connected to the internet -- even though it is. Anyone have a solution to suggest for fixing this?

2
G
11 months ago
S
sam34019First activity
asked in Other Devices
Connecting Inseego to Netgear ex3700 wifi extender

Not sure if anyone here can help or not, but any help is appreciated. I have been trying to connect the Inseego hotspot to a wifi extender. The reason for this is so that I can operate an Arlo VMB4000 base unit from the wifi extender while traveling in our RV and have a fully operational security system. I can get the wifi extender to connect to a hotspot on the phone, but cannot connect using the Inseego.The procees to connect using the phone is relatively simple   1. find and connect the netgear ext network.    2. click on manage router andit begins the smart wizard from netgear      3. select use as a wifi extender and not an access point and select the correct network to extend       4.insert correct password and the wizard creates the extended networks, using the phone is simple from herem just click continue and it connects and the arlo has a connection to the internet that works. Using the Inseego we get the dreaded unable to connect screen.Any ideas?Thanks. 

1
D
2 years ago
F
flawsonFirst activity
asked in Other Devices
sprint to tmobile migration issues.

Over the weekend my girlfriend and I migrated from Sprint to Tmobile. I got a new phone and she kept her Samsung Galaxy S8. She sent me a text telling me and I quote, "My Amazon app is gone Multiple voicemail notifications, but no voicemail random texts that seem like voicemail to text notifications." She followed it up with a screensht to show that one of her apps was completely Uninstalled. Is there any reason this would be caused by after migrating? Thanks.

1
F
Pillar
2 years ago
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