Other Devices

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  • 433 Discussions
  • 1,550 Replies

433 Discussions

8
8yrCustomer0100Rookie
posted in Other Devices

4G LTE CellSpot Stop Working Issue Resolved

To those who are having an issue with your 4G LTE CellSpot suddenly stop working after a power outage or reset on the Spectrum/Charter ISP network, I have a solution.   I am an independent network engineer and the solution took over two months to find but it was worth it.  T-Mobile requires that your ISP open the following UDP ports 123, 500 and 4500 with 4500 being the main port for access to the T-Mobile server that allows the 4G LTE CellSpot to connect to the internet.  With that done, the CellSpot is able to download your configuration files and access your user profile so that you can get cell coverage in your home.  People have been complaining that it has taken up to 5 days for the CellSpot to sync and start working. But that is not why to takes so long for the CellSpot to start working. The real reason the CellSpot stops working or takes days to resync is because your profile has become corrupt and it no longer knows your account information on the billing backend of the T-Mobi

1
8
3 years ago
H
handseanFirst activity
asked in Other Devices

Why does the latest T-Mobile App (5.1.2.3 Jan 28th) say the app is not yet ready for your account type ?

I have been using the "T-Mobile My Account" app (version 4.3.0.108) on my LG Leon phone for 1 month now.My plan is "Simply Prepaid (1GB 4G LTE)".Last night, during 'update all' from the play store, the "T-Mobile My Account" app was replaced with the "T-Mobile" app (version 5.1.2.3 - released Jan 28th 2016). However, when I launch the "T-Mobile" app I get the screen saying:-SORRY, WE'RE NOT READY FOR YOU YET!Unfortunately the T-Mobile app is not yet ready for your account type. However, please check the link below to be redirected to the My T-Mobile.com website. I also lost the drop down information that told me my account usage. This is very inconvenient and it also requires more data to 'browse' for my usage. Luckily, I was able to "uninstall" the updates and resume my previous app. Why does the new app not work with my account type ?  Are there plans to fix this ?

14
R
3 years ago
B
bethfiorucciFirst activity
asked in Other Devices

Tracking on Alcatel go flip?

I just bought my elderly father a go flip phone. A smart phone is too complicated for him. Is there anyway for me to track him with this device??

2
D
3 years ago
U
uraniumhexofloriteFirst activity
asked in Other Devices

Will the Blackview BV9000 pro work on T-Mobile's network?

I was wondering if the Blackview BV9000 pro works on T-Mobile's network. I want to get it when my LG G4 dies, but I've heard that the BV9000 pro has had some issues with networks in America. Can any BV9000 pro owners or T-Mobile employees tell me whether or not the BV9000 pro will work on the network? Thanks. &#128522

3
N
3 years ago
R
ravenscoachFirst activity
asked in Other Devices

Moto G7 connectivity issues when mobile

We just upgraded my wife's phone from a Moto G5+ to a brand new bought from Motorola Moto G7.  We switched the sim card and after 2 weeks we're noticing she's having trouble voice texting, sending an email, or accessing the internet when she's mobile.  I reset the network connections and have rebooted many times, would we need a new sim card?

6
drnewcomb
Pillar
3 years ago
C
clgonz6First activity
asked in Other Devices

Wifi and 4g lte on at the same time on S7 edge. How do I fix this?

I just got S7 edge and I'm having issues with the WiFi and 4g being on at the same time. I disabled the name caller ID. My wifi connection is great. How can I fix this?

15
D
3 years ago
M
merlionchuFirst activity
asked in Other Devices

Xiaomi Mi 10 Pro 5G (Chinese version) Band 41

T-mobile recently added n41 (2500MHz) as supported band.https://www.t-mobile.com/support/coverage/t-mobile-network#frequenciesFrequencies that can provide 5G: Band n71 (600 MHz)Band N260 (39 GHz)Band N261 (28 GHz)Band n41 (2.5 GHz)Xiaomi Mi 10 Pro 5G (Chinese version) has this band too.https://www.gsmarena.com/xiaomi_mi_10_pro_5g-10055.php 5G bands1, 3, 7, 28, 77, 78 Sub6 - Global 1, 3, 41, 78, 79 SA/NSA - ChinaWill it really work as 5G phone inside the US. ZIP code 78758 is a prefered area. If not, what is the max speed I can get with LTE?

1
syaoran
Pillar
3 years ago
M
magenta7692447First activity
asked in Other Devices

T-Mobile Home Internet Virtual Server

Anyone using t-mobile Virtual Server and having it work?    I tried even the basic settings and I can't get it to work.   T-mobile says the feature is unsupported....but was curious if that means it just doesn't work.Right now I have it set to point to a simple www hello world just to get it to see if It will display anything.

1
tmo_ian
Community Manager
3 years ago
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