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  • 502 Discussions
  • 1,564 Replies

502 Discussions

A
arpipeRookie
asked in Other Devices

New Inseego Mifi Issue

I just got my Inseego Mifi device today.  I did the set up.  Put the sim card in and fired up the device.  It worked for 5 minutes before I got an alert that said Invalid Sim.  I rebooted the device to get a “no service” alert.  I had another sim card so I put that one in and activated it and dealt with the same thing.  So I called tech support.  I went through a process of rebooting.  Then was told to pull out the sim, put it back in then hit reset.  This seemed to work but only for 15 minutes.  So this time I went through the process of pulling the sim card out putting it back in then turn on the device.  This time it worked for an hour before I got the invalid sim alert again.  I rebooted to get the no service alert.  Did the who thing over again to have it work for 5 minutes before the invalid sim alert.  Reboot.  No service.  This is not a cheap device so I’m getting really frustrated.  What is up with this thing? 

11
M
1 year ago
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magenta4417971First activity
asked in Other Devices

Problems and Security of TM-AC1900 ROUTER (rebranded ASUS)

I have 2 concerns and maybe some other t-mbile user can help me.1. This router seems to have compatibility issues with my samsung s9 using 2.4Ghz frequency... my phone drops the connection and then it says connection with no internet. Sometimes it comes back after turning wifi off or restarting the phone or of course restarting the router. Anyone have any idea?2. I'm concerned that this router has security issues. There haven't been any firmware updates in a loooooong time. The ASUS RT-AC68U Firmware is being updated... last update was 3/10/2020 Version 3.0.0.4.385.20253 to fix CVE-2019-15126 (Kr00k) vulnerability. T-mobile is being extremely irresponsible not allowing people to get updates for these known vulnerabilities. As a customer what should I do? Trash it? Hack it? (yes i know you can do some stuff to force some firmware updates..  but then you have to hack it the next time and the next ... on and on).T-Mobile if you're listening please work with Asus to get us these critical a

11
A
1 year ago
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misquez2009First activity
asked in Other Devices

Change my number

how do I change my number ??

11
gramps28
Pillar
1 year ago
X
xaquazFirst activity
posted in Other Devices

My phone (honor 9 lite) keeps saying no service to t-mobile sim card

I recently bought a new phone while on vacation outside the us and when i came back i put in the t-mobile sim and it says no service. I've tried most of the youtube solutions and none of them are working. The plan i am using is Unlimited LTE but it keeps saying no service on the top right of my phone.  Please advise

11
J
2 years ago
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magenta7597589First activity
asked in Other Devices

Alcatel Go Flip not reading SD cards

My Alcatel Go Flip will not recognize my 4GB micro SD card. Is there some kind of "trick" to getting it to recognize a card?  I've tried re-formatting the card on my computer with no luck.

10
J
2 years ago
E
emvandekieftFirst activity
asked in Other Devices

Timex connect family watch

I bought my son the timex connect, set it up and five minutes into him wearing it, it began overheating. Displaying a message that says “watch overheated emergency calls only”. Is this not a watch that can be used often or should i return it?

10
K
2 years ago
P
Pcampbell1986Rookie
asked in Other Devices

free tablet

If I received a free tablet in the mail and I don’t want it anymore and I only had it for 5 days can I return it to a T-Mobile store or do I have to return it back through the mail?

10
K
8 months ago
D
DogWalkerHelper Level 1
asked in Other Devices

Identifying network and band in use on Inseego MIFI m2000

On the Inseego M2000 MIFI device administration web page, on the About tab it says it is using “Technology: 5G”, but on the DIagnostics tab of that “About” panel it says “Band: N0”: there is  no such band supported by T-Mobile (N71 is the only other band I’ve seen, other than “N0”).  What does “Band: N0” mean?  Is this really suggesting it is using 4G bands? If so where can I see which 4g band is being used? I currently have software version 1Z L2.238.1.3 MSDX55MOR-2.11.0.1 1 [2020-11-07 15:36:46] installed.

9
M
1 year ago
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delhi808First activity
asked in Other Devices

Sync up drive wifi not working. I pick up the wifi signal on my iPhone and iPad but they won't connect to the internet. I restarted all the devices and still no luck, any help?

‌

9
S
1 year ago
D
DMossRookie
asked in Other Devices

Galaxy Watch 5

Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can’t see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.

9
D
1 month ago
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magenta10621655First activity
published in Other Devices

Please create a Missed Notification Reminder for the Alcatel Go Flip 3

Hi,The Alcate's Go Flip's 3 KaiOS operating system does not have a default integrated functionality to notify the end-user periodically about missing calls/messages/other notifications via sound.Here is what I mean: if end-user missed a text message or a call on the Alcatel's Go Flip 3 device, there is no integrated feature built-into the software of the device to periodically have the device beep every few minutes and reminding the end-user that there is a missed call or text.Can you please forward this suggestion to the software develoiper of your Go Flip 3 device to build into the functionality of the device a Missed Notification Reminder to beep periodically to notify end-user of a missed call/message/etc...And once the developer designs this feature to send this with the next Over-The-Air software update to build this feature into the phone with the next software update.I would be very grateful if you can please forward my request to the developer of the KaiOS operating system of

7549
D
2 years ago
S
sambo92First activity
asked in Other Devices

how do i locate my other phone on my account

i need to locate the other phone thats on my account. how do i do that

9
M
1 year ago
R
robvsFirst activity
asked in Other Devices

Home Internet- turn off WiFi?

How do I disable the WiFi on the home internet gateway? My plan is to use it only for its hardwired functionality and basically as a modem so that my pre-existing router(s) and equipment plugs in and works free from interference.

9
A
3 years ago
M
mondaythrufridayFirst activity
posted in Other Devices

Deleted Photos

Can deleted photos be retrieved?

9
Y
2 years ago
M
magenta4847463First activity
asked in Other Devices

MHL

Hi, which tmobile phones that has MHL support?

9
S
3 years ago
Q
QuogFirst activity
asked in Other Devices

Post-update, Revvl 5g plays ads at max volume when sound is off

Hi,My Revvl 5G updated itself to version 6B92UM20 this morning--a version which isn’t even listed on T-Mobile’s updates page--and now, whenever an advertisement plays on the screen, it does so at the phone’s maximum volume, even though Media Volume is set to zero.  I even set Ring Volume to zero/vibrate, minimised Call and Alarm Volumes; and activated Vibrate for Calls, because why not?  I hope someone can suggest some other way of preventing this phone from erupting with sound, because one game I enjoy plays ads from time to time, and I’ll never be able to play it again!Many thanks for any insight.

8
D
2 years ago
D
dopealopeFirst activity
asked in Other Devices

Factory Reset on Home Internet Router?

It was working when I received it, and than I changed some settings to try and integrate into my network. I must have screwed something up, because I can no longer get to the admin page. I decided to reset the device to factory settings by using the reset button. I hold it for 5 seconds, per directions, and the 3 lights flash red and the unit reboots. However, when it is back up and running, the default password does not work, and the password I set for the 5ghz network does. And even though I can connect to the wireless network, I cannot access the admin page, or even the internet. How do I do a hard reset on the device or what am I missing?

8
T
1 year ago
N
nuviam2First activity
posted in Other Devices

phone is not charging

My phone is not charging anymore and I thought it was the battery so I ended up buying a new battery and it is still not charging.

8
F
Pillar
3 years ago
M
montana1929First activity
asked in Other Devices

Timex Smartwatch won't turn o n

About family connect timex watch: the watch shut itself off. We charged it, but the charger light stays red. We have not been able to turn it on. When I check the app, it says the watch/phone is 83% charged. Has anyone experienced this? The unit is 4 months old and still in  very good condition. Thanks in advance.

7
A
2 years ago
J
jeevahFirst activity
asked in Other Devices

blackberry classic

Are there any limitations with regards to tmobile features full usage if I have a blackberry Classic?

7
A
2 years ago
K
kmvaughan03First activity
asked in Other Devices

Ring Doorbell 3 cannot connect to my Tmobile 5G hotspot.

I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flashes the left side lights after trying to connect to the wifi. so it’s not authentication or lack of signal. I’m not sure what the issue is. i’ve tried setting up 2.4 and 5.0 separately. I tried DMZ and assigning an IP to the doorbell. i tried connecting to guest hoping it’s less firewall security. I tried disabling IPV6. I tried assigning channels to both 2.4 and 5.0. Nothing works. I have no issues having the doorbell connect to an ATT hotspot that I have for work without having to configure or change any settings.I’ve made sure both the ring doorbell and tmobile 5G hotspot have latest software installed. Any ideas on what the issue could be? Thanks in advance

7
B
3 years ago
F
forty5cal1911Rookie
posted in Other Devices

Nokia Home Internet Gateway - Issues list

Shoot I realized I posted this in the wrong area apologies! Mods feel free to delete as I have posted in the appropriate home internet subforum.Wanted to see if any T-Mobile reps were active in these forums. I have been on the home Internet service for about a month now.I was previously on ATT 4G LTE using a Netgear lb-1121 in bridge mode to my Watchguard firewall. I am an IT engineer and been working almost exclusively from home the last 9 months.So to the point of this post. Current speeds are pretty good for the rural area I’m in. 1 mile from tower as the crow flies and seeing 100 down 60 up. However, I had to totally reconfigure my home network due to the VERY limited configuration available for this gateway. Okay no worries all of that done.I understand this is a Nokia Fastmile gateway with T-Mobile specific firmware on it. I’m currently showing version  1.2003.03.0143 of the firmware. The Fastmile has configuration support for vpn passthrough as well as full bridge mode and other

7
N
2 years ago
J
JoTayFirst activity
asked in Other Devices

Fire Stick

I am unable to get my fire stick to work with the Grey Cylinder modem. Connects but states no internet, then says a web guard feature is enabled on the mobile line restricting content. They need authorization but the manage connections on the app has no ability other then connect or disconnect.

7
M
2 years ago
K
ksbaker1117First activity
asked in Other Devices

How can you retrieve deleted text and pictures from Samsung Galaxy S4 SGH0M919?

Help! I accidentally deleted some important pictures from my Samsung Galaxy S4. Is there a way to retrieve deleted pictures?

7
M
2 years ago
E
endeavour1701Speaker
asked in Other Devices

Home Internet Device - What does it look like ?

Hi all,I received an invite for T-Mobile Home Internet. Really tempted by it just because the upload is not just a 5Mbps.Unfortunately, I can't find any picture of their device. What connection does it have ?Is it equipped with a RJ-45 port, then I can connect a switch on it ?Can we find the specification of that device somewhere ?I have seen in other discussion that we can't do a bridge mode.Any info on any update for the firmware to allow it to work as a bridge, and not a gateway ?Thanks all...

7
B
3 years ago
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