Other Devices

Not Android or Apple? This is the right place.

  • 390 Discussions
  • 1,501 Replies

390 Discussions

J
JosFKirbyFirst activity
asked in Other Devices

Looking for R060 Sim Card

I’m looking for an R060 sim card for a switchbox device. Apparently this is the only version that works. Does anyone have one to sell me, or know where I can buy one?

3
gramps28
Pillar
8 months ago
G
gecoboyFirst activity
asked in Other Devices

how to d53 factory reset ?

how to d53 factory reset ? 

3
J
4 months ago
J
jzincoFirst activity
asked in Other Devices

Razr+ cheaper at AT&T

AT&T is offering the new Razr+ for $180.00. That's hard to beat. Prove me wrong!

3
D
2 months ago
N
Nathaniel.scottFirst activity
asked in Other Devices

assigning networks to ethernet ports

I have a wireless printer that has to connect via a WPS button (no apps available for this printer). I set up a 2.4 gHZ network on my t mobile modem, hooked a Ethernet cable into the back and ran it to a router. Tried connecting the printer wirelessly but it keeps failing   I think the issue is that the t mobile modem is automatically sending the 5g network out through the Ethernet jacks, instead of the 2.4gHz one I set up. Is there any way to manually assign a network to the Ethernet jacks on the back of the t mobile modem?

3
T
3 months ago
H
huis58First activity
asked in Other Devices

Update firmware on a 5G Arcadyan KVD21 gateway

How do I update the firmware on my 5G Arcadyan KVD21 gateway?  Does it automatically update when I re-boot?  How do I find out the current available version?Thanks in advance.huis58

3
N
1 month ago
W
WibFirst activity
asked in Other Devices

Franklin T9

Which prepaid SIM card is compatible with the Franklin T9?

3
syaoran
Pillar
8 months ago
C
clmufflyFirst activity
asked in Other Devices

Help Desk Failures!

Has anybody else had the repeated experience on calling the help desk and not getting a resolution to your problem???

3
gramps28
Pillar
9 months ago
G
grapewomanFirst activity
asked in Other Devices

Getting Information out of my phone

How can I download information from my phone ... phone numbers, photos, etc.?

3
F
Pillar
1 month ago
A
alewig16First activity
asked in Other Devices

Franklin T9 Test Drive won't connect to LTE

I received a Franklin T9 Test Drive kit yesterday.  Upon powering it up, it proceed to a message saying “WELCOME”, then almost connects to LTE, and reboots, over and over.  If the sim card is not inserted, the T9 seems to function normally, with access to web admin.  Tried resets, changing APN, removing sim card, etc.  I’d really like to get this to work! Thanks!

2
N
2 years ago
M
magenta8908588First activity
asked in Other Devices

TMobile and latest Blackberry devices

Hello.  Got a text from TMobile saying that Blackberry is retiring legacy service on Jan 4 2022 and after that BB devices will lose services.   I am carrying a super old BB device right now -- my question/concern is if that message means TMo is not going to support any BB Devices, including the current BB Key2 (which is only a couple years old) or does it mean it won’t support my ancient BB device that is 12+ years old?????

2
X
1 year ago
U
unhappy with hotspotFirst activity
asked in Other Devices

Throttling + Hot Spot... Is it really unlimited data?

I have a hotspot with a 100gb 5g data plan.  The sales man told me that after the 100 gb were used I would switch automatically to LTE network with “unlimited data.” Observably, this does not appear to be the case. This month I crossed the 101 gb mark, and the internet speed dropped to 0.10 MBS!    I have “factory reset” the hotspot device, removed and updated the Windows 10 network adapters, and changed from WiFi to USB tether.   I can rule out issues with the computer because, I can connect my cell phone hotspot (Verizon) without an issue and with 71.1 MBS on a LTE network. I suspect T-Mobile is data throttling. I did call customer service.  I waited on hold for more than 50 minutes, and then the service person hung up on me!  

2
W
3 months ago
J
Jayrothberg1First activity
asked in Other Devices

return router

Can anybody just tell me the address to send the router back to? T mobile keeps sending me a label, but it is not arriving at my email. I am willing to just pay for shipping (I dont care anymore, just get this box out of my kitchen)

2
J
1 year ago
B
bethfiorucciFirst activity
asked in Other Devices

Tracking on Alcatel go flip?

I just bought my elderly father a go flip phone. A smart phone is too complicated for him. Is there anyway for me to track him with this device??

2
D
2 years ago
M
Mandi101First activity
asked in Other Devices

home internet connected but no internet

I just got my grey home internet tower today and I plugged it in and set it all up but when I connect my phone and firestick it says connected but no internet. How do I fix that? The tower says I have excellent service.Thank you 

2
syaoran
Pillar
2 years ago
R
rebolledojFirst activity
asked in Other Devices

It is time to part ways

I have had this issue for two weeks now, and you can’t see to be able to solve it. I have two personal cell spots in my two offices, one is fine the other one is been having connectivity issues for two weeks, I called to have it replaced, they send me one and the address was wrong I updated the address it worked for two days and now is not working, I called on Thursday March 31,2022 I spoke with Arjohn he assured me he did the order and I will get a new one, I just called and the lady that answer the phone told me that I do not have an order place that she will transfer me to the technical dept that they will take care of it. I am done with you guys I been a faithful customer for over 10 years I think is time to part ways you guys do not respect or treat your customers right, I am sick and tired that you can resolved my issue, I asked to speak with a supervisor and she told me that all the supervisors are in a meeting and she can’t interrupt, is ok do not interrupt but there is somethi

2
J
2 months ago
M
magenta4757916First activity
posted in Other Devices

4 g security cameras

Thinking of trying a 4 G security camera because internet is not needed, it uses cell service.  the only camera I came across was reolink with solar charger for battery. This needs a separate SIM card. Does that mean I need to add another line to my account.  Anyone familiar with this?

2
W
1 year ago
T
ToniyiFirst activity
asked in Other Devices

Samsung watch not connecting

My husband and I each got a Samsung Galaxy Watch 4. Mine works great. My husband's only works when his phone is in range. If his phone is off or too far away, the watch is only good to tell time. It won't receive calls, texts etc. I have spent HOURS in a T-mobile store MULTIPLE times, but they can't figure it out. They tell me it is a Samsung problem across all carriers and until they do a software update, they don't know what to do to fix it. Anybody else having this problem? 

2
T
1 year ago
B
bfink1First activity
asked in Other Devices

Franklin t9 hotspot has 5 bars, but no internet. Had internet ~1 week ago.

My Franklin T9 had internet up to about a week ago and now when I connect, to Wi-Fi, I’m told ‘No internet”.  T9 reports 5 bars.  I have cycled power and removed the battery for extended lengths of time with no results.  I have not changed the settings of the T9 or moved it from its original location.  

2
B
2 years ago
I
IDunnoWhyImHere4First activity
posted in Other Devices

Seriously?!?!?

It was already bad enough I was being made to wait for my pre-order of my new Green Samsung Galaxy S22 Ultra 512gb until potentially March 25th. Now I do a check on my order and it's been pushed to April 9th! AT BEST! I don't even know who I want to be mad at more! Obviously I know it's Samsung! They shouldn't have launched their dadgum new phone if they couldn't fill the orders and I mean ALL orders by the launch date they set. Kinda turbed at T-Mobile cause they shouldn't put a phone up available to be ordered if they don't have it yet to fill the orders! Especially when they can't even give a set date and are potentially going to push back, LIKE they just did. I currently have the D20 Plus w/ 128gb and it's FULL and since Samsung decided to bend it's customers over the rail again by removing micro SD on the S22, I felt like I should get the big memory with the pre-order promotion of free next size up memory upgrade. So to go from 128gb to 256gb was free and to go to 512gb was only $

2
I
1 year ago
C
Chuck2323First activity
asked in Other Devices

T-Mobile Website

I have 2 desktop computers, 1 laptop and 2 phones. I can not log in with the 2 desktops, everything else works fine. Using the same WIFI and anti virus programs on all. I have tried all the troubleshooting tips with no luck. I see several people having the same problem but no fixes that I can find. Any suggestions?

2
C
1 year ago
E
eldadcFirst activity
posted in Other Devices

Linelink

I have noticed you discontinued the Line Link option. Has that been replaced by anything else? do you support a land line phone? 

2
D
1 year ago
G
Garth OFirst activity
asked in Other Devices

Security camera won't connect to new Arcadyan gateway

Just joined T-Mobile Home Internet and received the new, I’m told, Arcadyan gateway. Everything else is connecting and playing nice, but my Reolink camera will not connect. Seems like there is no way to get at modem/router controls, and tech support evidently knows less than I do, which ain’t so very much. Any advice, and where might I get a list of compatible security devices/systems? Thanks.

2
G
1 year ago
A
april22cFirst activity
asked in Other Devices

Problems logging in to my.mifi with my M2000 inseego modem.

I had A sprint franklin R850 and decided to get the M2000 inseego with T-mobile. I got it activated no problem. But when I go log in to web page http://my.mifi.com it comes up with internal error. Cannot get to log in page. I have been on Chat with T-mobile and on the phone for 3 days and they cannot fix the problem. I keep getting to someone different everytime. I just want to talk to someone that can fix this. I have search internet for a fix but cannot find a fix. I’m about ready to send this back. Please if anyone can help me . Please do so!

2
T
1 year ago
M
matylor62First activity
asked in Other Devices

DZ09 Smartwatch

I recieved a DZ09 smartwatch for Christmas and requires a SIM card to take advantage of all the features, is this smartwatch compatible with T-Mobile and can I get a SIM card for it through them?

2
P
2 years ago
P
PhredeRookie
asked in Other Devices

How do you delete/edit contacts in the Digits app?

After granting access to my Google contacts many are duplicates or stale.  I would just like to delete all the contacts in Digits, hopefully not one at a time, but I’ll take what I can get.  How do you edit or delete contacts in Digits?

2
M
1 year ago
21,902
Topics
86,088
Replies
1,270,034
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings