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  • 508 Discussions
  • 1,683 Replies
508 Discussions
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MeezyFirst activity
posted in Other Devices
Returned equipment still being billed

I have returned a range extender. Have a UPS tracking #. Shows recieved in Fort Worth Texas by TMO GRC and " left on dock ".  I have now spoken with 6 different representatives who have all assured me that it was taken care of. Recieved another bill for $307.79 ( for a $25 piece of outdated plastic ) AGAIN that has been returned. Tried the Facebook page messenger. No response. Seriously unbelievable. 

3
M
1 year ago
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VickiechilFirst activity
asked in Other Devices
I WANT MY NAME OFF MY CALLER ID ON OUT GOING CALLS

I WANT MY NAME OFF MY CALLER ID.  I have done every thing I can think of. The only thing left to do is turn off the entire caller id. I’d rather not do that, but I am tired of having my name plastered every where. If someone has any suggestions. I’d appreciate it.    Thanks

3
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Community Manager
1 year ago
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The BossFirst activity
asked in Other Devices
Privacy separator

How do you access the router admin to disable the privacy separator?

3
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Pillar
11 months ago
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mkjenFirst activity
asked in Other Devices
It's my First Smart Watch ever

all you young experienced smart watch users - - - I need help.  Purchased my first “Galaxy Watch 5 40mm”. Other than use it to tell the time (because I haven’t had a chance to learn and play with it yet) it is simply telling time for me.   It started out with 100% charge at 6 am and is dead by 4 pm.   I was told when I purchased it it would stay charged for a day or 2.  What’s the point in having it, if it can’t even make it through my work day.   I can’t imagine if I was using it for other stuff.   Thanks for your thoughts.

3
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9 months ago
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wahm2004First activity
asked in Other Devices
503 Error code

For an entire week, every time I try to log into “My account, I’m getting this page: https://www.t-mobile.com/errorpage?code=503. It will not let me login, just comes up the message below. When I click “contact us” it takes me to the page where it has a phone # to call, but then if I click the “bill & pay” tab, they are gladly charging my card on file the payment. If I click on “account” it will take me to a run down of all my lines/services but when I click on the “usage” tab, I’m again getting the same message below. Again, I’ve tried every day to get into the “usage” part or heck even “my account” to no avail. I’ve tried from my desktop, laptop, cell phone, nothing. I’ve tried different browsers, cleaning my cache, history, etc., again nothing. Anyone else??Sorry, something went wrong.We’re working on it. In the meantime, please try again. If you’re still having trouble, please call us at 844-839-5057. contact-us

3
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8 months ago
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d0ugparkerFirst activity
asked in Other Devices
TCL Flip Pro

If I bring my own TCL Flip Pro to my local TMobile store, can I have them exchange my sim card, and will the Pro work on TMobile’s network? Thanks.

3
gramps28
Pillar
1 month ago
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Abdullah MFirst activity
asked in Other Devices
how to find the transfer code of my number

In case of I want to transfer my T-Mobile No to other career, what is the transfer code No of my T-Mobile cell No?

3
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Community Manager
24 days ago
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jzincoFirst activity
asked in Other Devices
Razr+ cheaper at AT&T

AT&T is offering the new Razr+ for $180.00. That's hard to beat. Prove me wrong!

3
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1 year ago
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DAVEHALL14
asked in Other Devices
Google Digits Importing Contacts Missing Records

I am trying to use the Google Digits app on my laptop.  I registered my phone number and tried a few test text messages, and everything seemed fine.  Then, I imported all of my Google Contacts into the Google Digits app.  However, it is missing many records.  I have 249 records in my Google Contacts, and only 152 in my Digits Contacts.  I looked at all the missing records in my Google Contacts, and I don’t see anything distinguishing them from the records that were imported successfully.  I tried deleting them all and logging out, and starting over, several times.  It is the same result every time.  Maybe a bug in Google Digits?  Is this a new app?  It seems like it.  It is VERY slow to load even text messages.  Please let me know what you think.  Thank you.

3
D
1 month ago
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huis58First activity
asked in Other Devices
Update firmware on a 5G Arcadyan KVD21 gateway

How do I update the firmware on my 5G Arcadyan KVD21 gateway?  Does it automatically update when I re-boot?  How do I find out the current available version?Thanks in advance.huis58

3
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1 year ago
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muramasaFirst activity
asked in Other Devices
Regarding the wireless router I am currently contracted with.

We are currently under contract for a wireless router.Our house is a two story building and we currently have the router on the second floor.I have just purchased a TV and when I connect it to the router, the connection speed is slow.If I put the Wi-Fi router on the first floor as well, will that clear up the problem?How much does it cost to rent another one?Please advise me if there is any other way to solve this problem.

3
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10 months ago
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grapewomanFirst activity
asked in Other Devices
Getting Information out of my phone

How can I download information from my phone ... phone numbers, photos, etc.?

3
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Pillar
1 year ago
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alewig16First activity
asked in Other Devices
Franklin T9 Test Drive won't connect to LTE

I received a Franklin T9 Test Drive kit yesterday.  Upon powering it up, it proceed to a message saying “WELCOME”, then almost connects to LTE, and reboots, over and over.  If the sim card is not inserted, the T9 seems to function normally, with access to web admin.  Tried resets, changing APN, removing sim card, etc.  I’d really like to get this to work! Thanks!

2
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3 years ago
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magenta8908588First activity
asked in Other Devices
TMobile and latest Blackberry devices

Hello.  Got a text from TMobile saying that Blackberry is retiring legacy service on Jan 4 2022 and after that BB devices will lose services.   I am carrying a super old BB device right now -- my question/concern is if that message means TMo is not going to support any BB Devices, including the current BB Key2 (which is only a couple years old) or does it mean it won’t support my ancient BB device that is 12+ years old?????

2
X
2 years ago
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Jayrothberg1First activity
asked in Other Devices
return router

Can anybody just tell me the address to send the router back to? T mobile keeps sending me a label, but it is not arriving at my email. I am willing to just pay for shipping (I dont care anymore, just get this box out of my kitchen)

2
J
2 years ago
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Mandi101First activity
asked in Other Devices
home internet connected but no internet

I just got my grey home internet tower today and I plugged it in and set it all up but when I connect my phone and firestick it says connected but no internet. How do I fix that? The tower says I have excellent service.Thank you 

2
syaoran
Pillar
3 years ago
R
rebolledojFirst activity
asked in Other Devices
It is time to part ways

I have had this issue for two weeks now, and you can’t see to be able to solve it. I have two personal cell spots in my two offices, one is fine the other one is been having connectivity issues for two weeks, I called to have it replaced, they send me one and the address was wrong I updated the address it worked for two days and now is not working, I called on Thursday March 31,2022 I spoke with Arjohn he assured me he did the order and I will get a new one, I just called and the lady that answer the phone told me that I do not have an order place that she will transfer me to the technical dept that they will take care of it. I am done with you guys I been a faithful customer for over 10 years I think is time to part ways you guys do not respect or treat your customers right, I am sick and tired that you can resolved my issue, I asked to speak with a supervisor and she told me that all the supervisors are in a meeting and she can’t interrupt, is ok do not interrupt but there is somethi

2
J
1 year ago
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magenta4757916First activity
posted in Other Devices
4 g security cameras

Thinking of trying a 4 G security camera because internet is not needed, it uses cell service.  the only camera I came across was reolink with solar charger for battery. This needs a separate SIM card. Does that mean I need to add another line to my account.  Anyone familiar with this?

2
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2 years ago
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ToniyiFirst activity
asked in Other Devices
Samsung watch not connecting

My husband and I each got a Samsung Galaxy Watch 4. Mine works great. My husband's only works when his phone is in range. If his phone is off or too far away, the watch is only good to tell time. It won't receive calls, texts etc. I have spent HOURS in a T-mobile store MULTIPLE times, but they can't figure it out. They tell me it is a Samsung problem across all carriers and until they do a software update, they don't know what to do to fix it. Anybody else having this problem? 

2
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2 years ago
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bfink1First activity
asked in Other Devices
Franklin t9 hotspot has 5 bars, but no internet. Had internet ~1 week ago.

My Franklin T9 had internet up to about a week ago and now when I connect, to Wi-Fi, I’m told ‘No internet”.  T9 reports 5 bars.  I have cycled power and removed the battery for extended lengths of time with no results.  I have not changed the settings of the T9 or moved it from its original location.  

2
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3 years ago
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IDunnoWhyImHere4First activity
posted in Other Devices
Seriously?!?!?

It was already bad enough I was being made to wait for my pre-order of my new Green Samsung Galaxy S22 Ultra 512gb until potentially March 25th. Now I do a check on my order and it's been pushed to April 9th! AT BEST! I don't even know who I want to be mad at more! Obviously I know it's Samsung! They shouldn't have launched their dadgum new phone if they couldn't fill the orders and I mean ALL orders by the launch date they set. Kinda turbed at T-Mobile cause they shouldn't put a phone up available to be ordered if they don't have it yet to fill the orders! Especially when they can't even give a set date and are potentially going to push back, LIKE they just did. I currently have the D20 Plus w/ 128gb and it's FULL and since Samsung decided to bend it's customers over the rail again by removing micro SD on the S22, I felt like I should get the big memory with the pre-order promotion of free next size up memory upgrade. So to go from 128gb to 256gb was free and to go to 512gb was only $

2
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2 years ago
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Chuck2323First activity
asked in Other Devices
T-Mobile Website

I have 2 desktop computers, 1 laptop and 2 phones. I can not log in with the 2 desktops, everything else works fine. Using the same WIFI and anti virus programs on all. I have tried all the troubleshooting tips with no luck. I see several people having the same problem but no fixes that I can find. Any suggestions?

2
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2 years ago
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eldadcFirst activity
posted in Other Devices
Linelink

I have noticed you discontinued the Line Link option. Has that been replaced by anything else? do you support a land line phone? 

2
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2 years ago
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Garth OFirst activity
asked in Other Devices
Security camera won't connect to new Arcadyan gateway

Just joined T-Mobile Home Internet and received the new, I’m told, Arcadyan gateway. Everything else is connecting and playing nice, but my Reolink camera will not connect. Seems like there is no way to get at modem/router controls, and tech support evidently knows less than I do, which ain’t so very much. Any advice, and where might I get a list of compatible security devices/systems? Thanks.

2
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2 years ago
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april22cFirst activity
asked in Other Devices
Problems logging in to my.mifi with my M2000 inseego modem.

I had A sprint franklin R850 and decided to get the M2000 inseego with T-mobile. I got it activated no problem. But when I go log in to web page http://my.mifi.com it comes up with internal error. Cannot get to log in page. I have been on Chat with T-mobile and on the phone for 3 days and they cannot fix the problem. I keep getting to someone different everytime. I just want to talk to someone that can fix this. I have search internet for a fix but cannot find a fix. I’m about ready to send this back. Please if anyone can help me . Please do so!

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2 years ago
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