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New or retired plans and the features that come with them

  • 239 Discussions
  • 575 Replies
239 Discussions
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MishFirst activity
asked in Plans and Service
reusing a prepaid sim card

HiI have a used prepaid sim card from a few months ago, can i reuse it for a new prepaid plan without visiting a T mobile store?Thanks

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1 year ago
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Irteza ShamsiSpeaker
asked in Plans and Service
T Mobile Magenta cell phone plans or rate plans!

Is T Mobile retiring Magenta cell phone plans or rate plans? Why is T Mobile retiring Magenta cell phone plans or rate plans?

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1 year ago
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Clee4601First activity
asked in Plans and Service
Support issues

I have been on numerous support calls regarding an issue my family and I are having with our phones. Since 06/01/2023 neither my wife nor I can receive phone calls. We can call out without any issues, but all incoming calls go straight to voicemail. We cannot even call each other. As stated, I have been on numerous support calls. Each and every time, I go through the same exact troubleshooting steps just to be told that the issue is being moved over to network engineering and that someone would contact me for further assistance. For 6 weeks now, I have not received a single callback, email, or text message from ANYONE at tmobile support! I have been unable to receive calls for 6 WEEKS! I either want my problem resolved or I want out of my contract!

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1 year ago
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Wvf3First activity
asked in Plans and Service
Move line from Postpaid to Prepaid

I have a line that is currently on a Postpaid plan with Unlimited data, text and talk. The phone however is barely used with an average of 2-3 calls, no text and about 0.03 GB of data usage. I figure I could save a lot by switching this to a prepaid plan but I can’t figure how. There is no option to change it online so I assume I’ll need to call in but just wanted to see if anyone has successfully transferred from post to prepaid and if there are any concerns to be aware of. Thanks. 

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1 year ago
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Primo83First activity
asked in Plans and Service
project 10 million hotspot

Does anyone know how to get a replacement hotspot? Mine was working fine then all of the sudden it won’t power on. I don’t remember which email I used to sign up so I can’t do anything through the website 

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1 year ago
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NoHablaTechspeakFirst activity
asked in Plans and Service
Is Credit Card Autopay Ban Just a Sneaky Price Increase?

I thought TMobile would never raise my fee …   

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1 year ago
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amrso18First activity
asked in Plans and Service
Prepaid data only plan 30Gb

Does Prepaid data only plan 30Gb include smartphone hotspot share? 

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1 year ago
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magenta7764185First activity
posted in Plans and Service
T-Mobile Reneged on iPhone Trade-in

On April 1, 2023, I traded in an iPhone 11 for an iPhone 14.  I did this through the Apple website because there was a $400 rebate.  The Apple rebate was $180 and the T-Mobile rebate was $220, for a total of $400. The $220 was to be applied as a credit to my monthly iPhone 14 bill.  Apple paid their $180, but T-Mobile refuses to pay the $220 credit. Their initial excuse was that they did not offer that rebate program.  Then, they said that the rebate was only for business customers, so I was not eligible. Today, July 12, 2023, Apple told me that T-Mobile initially accepted the rebate, then rejected it because there were  “Missing required carrier fields”. I don’t even know what that means.  T-Mobile never told me this over the course of about 15 phone calls to them over 3 months.This is poor customer service to a loyal customer for over 5 years.  I have referred many customers to T-Mobile over the years because of their quality of mobile service and customer service. I have spoken to s

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1 year ago
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KateSFirst activity
asked in Plans and Service
SIM Card for round road trip starting in Denver

Hi,we are starting a 6 week road trip in Denver soon. Since we fly in from Europe we don’t have a SIM for the States yet (no eSim possible). I looked into the Prepaid plans and thought maybe an “Unlimited” plan might be the best idea.Where can we buy these at one of the T-mobile stores in Denver even w/o an US Residency? If not which other plan could we use to be available (for calls and especially online) within most of the states?Thanks a lot for your answers.

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1 year ago
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Andrea BFirst activity
asked in Plans and Service
No Refunds for Double Charged Pre-Paid Purchase

I purchased a pre-paid line. I filled ou the form on line at the store with the help of a T-Mobile team member, turns out the T-Mobile platform was having issues and took about an hour an a half to get done. The platform would not accept debit or credit card payments, so I had to pay for it at the store (no problem) however, I was charged twice.The first time, I made the payment and the person at T-Mobile was kicked out of the screen, so he asked me to pay again, In my credit card statement, there are two charges, and they will no refund me because they say they do not do refunds, although, it was not my fault that the platform was not working appropiately. I am on a trip from work and don’t have time to spend hours at the store, they said they would call me back, they have not done it.I find it disrespectful to tell the customer that was charged 28..60 USD twice that there are no refunds. So, T-Mobile messes up and I have to pay for it?To add to the mix, the phone number I picked, was

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gramps28
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1 year ago
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VickemFirst activity
asked in Plans and Service
I want keep old pnone number

Hello, I got a new SIM card but I want to keep my old phone number, what should I do? Thanks

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gramps28
Pillar
1 year ago
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NK1982First activity
asked in Plans and Service
eSIM with same number and account info

I currently have a SIM and want an eSIM so I can upgrade to newest iPhones. Why is it making me create a new account to do this? Why is this so hard to do for prepaid customers? What can I do?

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gramps28
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1 year ago
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wilczek22Learner
asked in Plans and Service
Is data on T-Mobile prepaid plans (10GB, Unlm, Unlm+) deprioritirized?

Do they have same priority as Go5G, 5GPlus or they are deprioritized same way as Essential plan? Thinking about switching to Mint if the priority access is the same since they have better prices and actually useable app for prepaid! 

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1 year ago
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locoboy808Rookie
asked in Plans and Service
​​​​​needs to stop

what a joke now you guys making us use bank info to pay my bills now.and It's been 7 years and still can't change or even order on your website and app.and you guys also missing up people's bills all the time.​​​​​​​bad idea and bad move for T- mobile i never missed a payment for 7 years and I'm always getting my bills missed up.and t mobile Cheaps out on customer service’getting people from the Philippines they are very uneducated.not to be mean.i have to call 4 or more times to get things fixed on my account.i can go on and on.​​​​​​​if my location had another network ill be gone LOL 

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1 year ago
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RudyLyonFirst activity
asked in Plans and Service
Last five of SSN

I went to a retail store to sign up for 5G Home Internet and was okay with the normal what are the last four of your ssn. But, after getting into process a little deeper I was asked for first five of my ssn. I questioned the agent and he said this is T-Mobile policy. So, after photographing my license and having my complete ssn, I feel like I’ve been setup for the possibility of a major breach. 

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1 year ago
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beluchinFirst activity
asked in Plans and Service
turning cell service on/off on family plan's member

Hello,On a family plan, is it possible to turn cell service on/off on, say, a daily schedule for a member without having to install anything at all on the member’s device? Verizon has that feature: I can turn on/off my kids cell service on a schedule from an app on my phone without ever having to install anything on their phones - no cell phone service after 10pm on school days! Thanks.

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1 year ago
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cuizonjoyFirst activity
asked in Plans and Service
remove from my plan

I want to remove my husband from my plan

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gramps28
Pillar
1 year ago
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leemerFirst activity
posted in Plans and Service
How to return a device to T-Mobile?

I am cancelling my account with T-Mobile, due to terrible Internet speeds.  This is the only Internet system I have ever used where the download speed is lower than the upload speed.Anyway, I got an email telling me that a return label was attached.  None was attached.  I went to the T-Mobile store and they told me they couldn’t do anything for me because I didn’t have the return label.  I called customer service, and they told me I had to work with the store to get the label.So, now what?  The email tells me that I have 45 days to return their equipment.   

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1 year ago
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eduarditico1979First activity
asked in Plans and Service
T MOBILE SIM Dealer

hi there.Does anyone know how  to become aT mobile dealer?  I am keen on becoming a dealer, I am courrently living in South America and I would like to sell T Mobile plans and E-sim cards and sim cards..Thank you very much..this is my email  ejsalinases@gmail.com

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1 year ago
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NekoFirst activity
asked in Plans and Service
aple watch 50% off deal

I spoke with agent to switch my phone plan and he offered me free Apple Watch deal. After I agreed, he told me that it was 50% off. I was indecisive but since the value of Apple Watch was about $250 online, I agreed to purchase it and add $5 monthly charge for Apple Watch. I confirmed with him 3 times that it will be adjusted in the invoice. However, after 6 months, I’m still charged full price. I called t mobile about this issue two times and agent says they will fix it. I don’t know if it was scam or what’s going on here.

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1 year ago
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pr_pRookie
asked in Plans and Service
Scam Shield settings

Any way to login to Scam Shield settings so I can edit scam-likely phone numbers from my laptop or PC?   I know that Scam Shield goes through a server because it doesn’t work unless the data is turned on for a phone.   Scammers go through WhatsApp and can only turn that off by limiting data and WiFi.  

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1 year ago
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jayessFirst activity
asked in Plans and Service
How long have you waited to talk to a customer service rep? I was told 5 minutes - have been waiting 47 minutes

How much longer should I wait? I need to speak with someone. I can’t use the app to resolve my issue.

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1 year ago
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GmFredFirst activity
asked in Plans and Service
eSim stuck on "Activating" on iPhone from EU

Hello there!My wife is facing problems when activating her eSim for T-Mobile US Prepaid.She already chose a plan, payed, the new phone number was successfully set up but now (since 12h) she’s still in the process of “Activating”. I did the same and after waiting some minutes in the “Activating” process all went fine.What shod we do now? We’re currently located in Germany and will travel to US soon;I’ve activated using WIFI + Vodafone (as local operator), she tried with WIFI + O2-DE (as local operator); I’m not sure if/how cell towers differs to allow mine to succeed and hers to fail. I’ve read here and there that there might be a way to get a QR code to re-initialise the process, but I have no idea how/where to get it. Please let me know, any kind of support is much appreciated, thank you :)

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syaoran
Pillar
1 year ago
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NMarquez8917First activity
asked in Plans and Service
Sprint to T-Mobile: lease problem

So yeah T-Mobile switched everything over so I now have to pay my bill through T-Mobile. I was still paying off my phone and it shows I'm still paying the lease but does not show how much is still owed. How am I suppose to know what's left to pay if I can no longer access my Sprint account and you didn't transfer over the lease? 

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gramps28
Pillar
1 year ago
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baljeetFirst activity
asked in Plans and Service
port out passcode

I need the port out passcode from Tmobile 

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gramps28
Pillar
1 year ago
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