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4934 Discussions
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gbevRookie
asked in Accounts & Services
MLB.TV Won't Redeem

Trying to redeem the free MLB.TV offer today and when I tap “REDEEM” on the app nothing happens. Anyone else having this issue? I updated to the latest MLB app per their suggestions, but it still will not respond when I tap the “REDEEM” button. Can’t get help from T-Mobile

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1 year ago
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tjcubbyFirst activity
asked in Accounts & Services
MLB.tv Promotion

With baseball season about to start, was wondering if you knew as the past few years, we T-Mobile customers have been able to receive MLB -TV, was just curious if there was going to be another promotion this year? Thanks.

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1 year ago
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407mobilemanFirst activity
asked in Accounts & Services
Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!

I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare.First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them.But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait thro

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23 days ago
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majorhavocHelper Level 1
asked in Accounts & Services
What happened to the long discusion on the new pricing?

There was a very long thread about the new $5 increase on accounts that were told their rate was locked for life. When I went to see it today, it now says I do not have access to that thread. Can others still see it? I’m curious if it’s pulled entirely or I have been kicked off it for some reason?This link used to work. Do others still have access? And if I’ve been booted, how do I appeal that and to who? https://community.t-mobile.com/accounts-services-4/price-lock-57541

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4 months ago
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TDexFirst activity
asked in Accounts & Services
2 hours wait for Customer Service

What is going on with Tmobile? I have noticed all my phone call from Jan 2023 that it is getting longer to get a hold of customer service. First it started 30 minutes  then 45 minutes and it keep getting longer on wait time to get a hold of Customer Service. This March 2023, I called 3 times and I have to wait for more than 2 hours. I have to hang up the first 2 calls coz I was waiting for more than 2 hours and I have to go somewhere. My last call was  2 hours and 3 minutes then my call got dropped. YIKES!!I have been with Tmobile for 25 years now and This is the worst I have experienced with Tmobile. It looks like they focus on getting more new customer and forgetting about Customer Service..Anyone experienced this? 

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2 months ago
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Press2EscFirst activity
asked in Accounts & Services
Usage Details NOT Available (aka not updating) since Feb 1

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no longer working with either the mobile app or web access.    I use this info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing and capacity purposes - this data is readily accessible & available @ T-Mobile and it has been working for YEARS.   C’mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

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Community Manager
1 year ago
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Extremely FrustratedRookie
asked in Accounts & Services
NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine

Six weeks ago I switched 4 phone numbers from Verizon to T-Mobile and purchased 4 new phones.  While the other 3 work fine, mine has a very specific issue that no one has been able to resolve.I can call and text phones on all carriers with no issue.  I can receive calls and MMS texts from all carriers with no issue.  This includes sending photos and group messages.I can receive SMS texts from all carriers, however I cannot receive SMS texts from any Verizon phone.  If a Verizon user texts me even one word, it is not received.  To make it worse, the sender does not know it was not received, and I do not know that they tried to send me something.  It is a business line that I’ve had for over 20 years and I now have pissed off customers and am missing out on potential new business.  I have made dozens of calls to T-Mobile and Verizon tech support, and completed all the triage and troubleshooting steps, including:New SIM cards (physical and E-sim), and switching to different phones.Perform

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6 months ago
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3108749524First activity
asked in Accounts & Services
Familywhere issues

Up until last week I was able to locate my 5 family members (including myself) using this service. Now all 5 lines give are unable to show me the map location. Each line gives me the message "family member was located, but the address could not be determined"  Please help.  I have tried calling customer support with no results.

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2 months ago
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VeracityFirst activity
asked in Accounts & Services
Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?  

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6 months ago
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magenta2504706First activity
published in Accounts & Services
T-MOBILE support does not speak English

Five phone calls to fix a simple problem and no one speaks English.They are reading canned scripts in broken English: "Thank you for patiently waiting", but there is no ability to communicate with them.I keep asking for a U.S. representative or someone who speaks English and they transfer me back into the same queue.Is this some kind of joke?Is anyone aware of how to get a hold of a U.S. representative, even long enough to cancel service?I've had enough of this and will be switching to AT&T

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1 year ago
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piyabole1First activity
asked in Accounts & Services
I do not see Live chat on tmobile website?

I would like to chat with customer service via tmobile website. I clicked on contact us and all I see is "chat" but nothing to click on to start a conversation.

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Pillar
11 months ago
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skim32First activity
asked in Accounts & Services
Usage Data Disparity

So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 showed I was under 2gb. The t-mobile app showed I was under as well under the usage page. So I thought I would receive my kickback. But I did not. The bill stated I went over and I would not get a kickback for that line.  Whats strange is I never got a text saying I went over and that I would lot receive the kickback. Like I usually do if I go over.  I checked my phone and app again and both said it was under 2gb. Except when I dug deeper and checked usage details in the app, it did show I was over 2gb. But why does that not match my phone or the app'd usage data section.  So fast forward to today.  Again my phone shows 800mb of usage as seen below. The app usage page matches what my phone says as seen below. However under usage detail it says 1.49gb. What gives? Another thing to add is that

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Pillar
2 years ago
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mmaattFirst activity
asked in Accounts & Services
Why is T-Mobile's customer support now so poor?

Customer support used to be great.Now there is no live chat option. Only phone support. The hold times are outrageously long. When I do finally get to talk to a rep they are quite rude and uninterested in helping.Also, the 5G coverage in my town is terrible. I get only one bar of reception.I’m considering moving all 4 of my lines to another carrier.

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1 year ago
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magenta4469737First activity
asked in Accounts & Services
Sending E-mail SMS to T-Mobile Phone

Hey there!My name is James, let me start with the summarized version of the issues:     When sending a message from Gmail to a phone number **********@tmomail.com, the message successfully reaches the phone when that address is entered into the "To" or "Cc" field of the email, but the message is blocked when it is entered into the Bcc field. I tried this on multiple carriers and it seems that T-Mobile is the only one with an issue.     Now for a more in depth explanation. I am currently testing to see if a Gmail account could be used as a quick alternative Mass Notification System for my company. I used my own cell and a few co-workers cells in the test, my own is T-Mobile and the others were AT&T and Verizon. When I sent the message from Gmail to the respective phone numbers, it reached everyone, but I had entered the addresses into the "To" field on the email. For obvious privacy and security reasons, its preferred to enter them into the "Bcc" field of the email, that way not eve

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1 year ago
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magenta9429888First activity
asked in Accounts & Services
Autopay not working

Hello,After wasting about an hour and a half trying to figure out how to fix it myself, I wasted another hour trying to find support options until finally deciding to make a post here. For the record, the t-mobile app currently tells me "We're working on improving your app experience" and doesn't do anything, and several links to "chat" just take me to a generic support page.Basically, I got a message this morning saying my account was suspended because I didn't pay. I had autopay set up, so I was obviously confused by this. I logged in to check and now there is a flag saying that I need to update my payment method. I've re-entered the same exact info multiple times, and either it's not updating, or my card is not working, because I keep getting the message. Even weirder, when I try to just cancel autopay, it will say I've done it on some parts of the site and then say that it's still on in other parts.Whoever reads this, if you could please either help me with figuring this problem ou

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2 years ago
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magenta3584780First activity
published in Accounts & Services
Assurant robbed me for my money.

I have about 3 devices under assurant protection with t mobile.  I ended up damaging a screen on one and filed a claim.  while waiting for them to send me one in the mail.  I had an unfortunate event and got the device stolen, being cracked and damaged it doesn't hold any value anymore.  I called assurant to see if they could help me out since I didn't have the original device no longer and pay a higher deductible since I wouldn't be able to return the old one.  They declined to help me and stated if i wasn't able to return the original device they would charge me full price for the replacement..  Note they had already charged me $100 for the deductible and now they were also going to charge me the price of a new galaxy note 8 when its not even new ( its refurbished) which doesn't have the same value as a brand new note 8.  They declined to help knowing I still owe $400 on my original.  I paid over $500 just on insurance this year and the one time i decide to use their service, I end u

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8 months ago
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sayanything2555First activity
asked in Accounts & Services
Bait and switch pricing, is this the new T-mobile?

I was seeing this is a trend with prior post. I recently split from my family plan and was promised a $55 unlimited plan. Then I upgraded my phone and today (while trying to sleep because I work nights) multiple calls back to back. I finally answer, I was told I had no choice and T-Mobile did not care what phone plan I was promise. I will now be put on a 75$ phone plan. Clearly a bait and switch company, I wonder how many other patrons this has happed to and why t-mobil feels it’s ok to strong arm and lie to their clients.

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2 months ago
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BongoBobRookie
asked in Accounts & Services
Digits

I am not getting notification that I have a new text..how do I turn that on ? Calls come through fine

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2 months ago
jpdl
jpdlFirst activity
asked in Accounts & Services
200mb free for life plan: Devices have no data service, but can go to tmobile.com

Hi everyone. I have two devices that have been long since active on the 200mb data for life plan. One is an ipad, one is an android tablet.The android tablet is my work tablet as a wildland fire administrator. It only gets pulled out during fire season, so it spends a long period of time off and in storage. Yesterday, I got sent to an assignment, so I bought a 30 day data pass for the tablet. I got the text saying it was active and my purchase was successful.However, I have no data services on the device whatsoever, EXCEPT, i can browse any t-mobile website including my.t-mobile.com No apps work, no other websites.The ipad pretty much stays in my bedroom as a reading device, and is constantly on wifi, so i wouldnt notice if it worked or didnt work on the mobile network. However, as part of my troubleshooting with the OTHER line, i disabled wifi, and (this tablet should have 200mb available to use) like the android, I cannot browse any other website thats not t-mobileThings I have confi

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2 years ago
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magenta4141059First activity
posted in Accounts & Services
International Roaming & Rejecting Incoming Calls

If I'm out of the US traveling and someone calls me and I don't answer the call will I be charged? If that person leaves a voicemail and I don't call to check my voicemail would I be charged? If so, if I disable voicemail would it avoid me getting this charge? Or do I have to disable voicemail and remove call forwarding? There seems to be a lot of conflicting information about this. I spoke to a few T-mobile reps and some say I won't get charged and others are saying I will get charged regardless. So I honestly do not know who/what to believe! Any tips would be appreciated.

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1 year ago
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SrujanFirst activity
asked in Accounts & Services
Trade-in amount

I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone.  So I gave my old phone and took the new phone.  But in the first month  bill t was not reflected (aprox $33.33 credit should applied).  When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts.  After 3rd bill also it is not reflected.  Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount.  If they say this I wouldn’t even took a new phone.  My old phone is in perfect condition and working nicely.  With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.

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4 months ago
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Alyssarenay1First activity
asked in Accounts & Services
SOLVED Not receiving text verifications/website verification codes?

I keep getting locked out of my apps because I can never verify with my phone number. I never get the text messages with codes, I can never make online appts to follow links because I never get the links. I have an IPhone and it’s completely updated.

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7 months ago
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TovernopFirst activity
asked in Accounts & Services
T-mobile refusing to give me my credits from a promotion I qualified for

​​​Just a heads-up, this will be very long. Don't know how to tldrIn late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a free Galaxy S21 in the form of $800 recurring credits over the span of 24 months if I opened a new line (didnt matter which plan) and traded in an eligible phone that would qualify for them.So I went with my brother to a local t-mobile store to trade in my S10 and his iPhone X; both phones qualified for the $800 trade in promotion. My brother is the account holder and has been a loyal sprint customer for something like 5 years at this point so his account was in good standing, therefore he qualified for the promotion. My brother had to mail his phone out for the trade-in because it wasn't fully paid off but in the end, we both received the S21's at the store. The problem, however, was that T-Mobile sent the mailing kit to our previous address (we had moved a few months earlier) and it didn't oc

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7 months ago
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badbri69First activity
asked in Accounts & Services
Is T-Mobile really going to charge me more AFTER I switch carriers?

Ridiculous to think that T-Mobile will shut me out of my online account as soon as I port my number to another carrier and I cannot go into said account and cancel and remove billing info. It is just another reason I`m glad I left. It seems they can continue charging me on an account that they no longer own the number too, I am not using through them, and they block you from cancelling. Total, utter, stupid business practice.Good luck T-Mobile, you will never make it!

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1 month ago
schusterjl
schusterjlFirst activity
asked in Accounts & Services
No Visual Notification on VISUAL VOICEMAIL

I need a visual indicator on the T-Mobile Visual voicemail app that I have a voice message waiting for me.  Currently, I have an extremely small icon in the upper left hand side; or I have to click on the Visual Voicemail icon to know if I have any messages.  How can I get a Dot or a number telling me how many messages are waiting for me?  Otherwise, I will miss a lot of voice messages.  Please help.

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2 years ago
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