Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

83 Discussions

E
eric.bFirst activity
asked in Plans and Service

Is there a way to switch from prepaid to tmobile one unlimited?

I purchased this sim to check my phones compatibility, now I'm looking to switch to the "one" unlimited plan. However I see no option on my account, is it possible or do I have to purchase a separate sim card?

5
S
2 years ago
S
spbrflyerFirst activity
asked in Plans and Service

eSIM not installed when using T-Mobile eSim app

I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?

21
K
2 years ago
M
magenta7127044First activity
asked in Plans and Service

Very frustrated with number porting a landline from TWC/Spectrum to T-Mobile Pre-paid

Please help me with a number porting that T-Mobile has not been able to complete even though I've called them over 5x in about 12 days, including two phone calls where both T-Mobile Pre-Paid number porting team and Spectrum customer service were on the call together with me.History:1. Got a T-Mobile prepaid SIM and activated it on a iPhone2. Registered a T-Mobile online account using that information3. Submitted a number porting request using the online tool:     - Provided the Spectrum account number which had the format of 202-XXXXXXXXX-001 (202-<nine digit number>-001)     - Provided the four digit account PIN that appeared on my Spectrum billing statement     - Provided the phone number of the landline currently being provided by Spectrum/TWC4. Called a few days later since no text messages were received on my T-Mobile prepaid account           - The temporary number was assigned by the in-store salesman when I purchased the pre-paid SIM          - Was transferred to the numb

6
sweetpeach
2 years ago
F
frank_the_tankFirst activity
asked in Billing

Pre-paid balance refund

TL;DR: Would like to cancel my TMO account and get a refund for the remaining balance.I've spent most of today trying to get an answer on this and ended up getting conflicting answers.Background info: I've got about $90, left in my prepaid account that I'd like to get refunded and I want to cancel my service with TMO immediately.  I have the $30/mo for 100 mins +5GB data/text plan - this plan would be ideal, however the signal at my house is so poor that MMS rarely works and calls dropped all the time.  It generally works great when I'm in the city though.  I've had the service for over 1 year in the hopes that a new tower would go up near my house, but it doesn't look like that will happen.  So I've switched to different carrier and would like to get a refund for the remaining balance in my TMO account.Over chat, I was told that I'd be this would be possible by calling: 1-877-720-5195After calling this number, and getting redirected (3 times!) to a 'payment supervisor', I was told tha

7
A
2 years ago
M
magenta2959296First activity
asked in Plans and Service

Pay as you go - can i text for free on WiFi?

I just started T-Mobile Pay As You Go. If I text while on WiFi does that still use the prepaid minutes? If I receive texts or calls, do those count towards the prepaid minutes?

8
5
2 years ago
M
magenta4497584First activity
asked in Billing

T-Mobile Prepaid Phones - Tax Amount Increased!

I refilled my T-Mobile prepaid (pay as you go - legacy) phone.  I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members.  I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should've been $10.89.  Something changed, I was charged an additional $1.20, making the tax amount $2.09.  The total refill amount paid was $12.09.  I had to find out why.After being bounced around by 5 different T-Mobile reps, I managed to speak with a payment supervisor (in U.S.), she (Katie) indicated that there were two additional "flat rate" charges (included in tax) which were added effective 12/1/17.  They are as follows:  PSCS STATE = $0.90 & LOCAL PREPAID WIRELESS = $.30 .Has anyone else experienced this change in their prepaid tax amount recently?  Where is this stated with the amounts listed above on the website?  I don't like to be surprised, they should've highlighted all charges

5
W
2 years ago
J
jaorFirst activity
asked in Plans and Service

Where is my Prepaid Cell Phone Pin Number

Where in my simply prepaid T-Mobile cell phone documentation is my Pin Number?  I reset the cell phone (Samsung G360T Core Prime) and now the T-Mobile App is asking for either my Password for the cell phone number or my Pin Number if I forgot the Password.  I didn't know I had a password or a pin number. 

6
J
2 years ago
M
magenta7051134Learner
asked in Billing

Refilling prepaid mobile hotspot

How do I refill (add a data pass to) my prepaid mobile hotspot?When I login and select my device I am never given an option to add more data to my prepaid mobile hotspot no matter what option I select, all the screens have changed from just a month ago and now nothing works.First screen I see when I login. I did nothing on 3/21/2019 so I don't know what that means under "Your Plans". What is a "Simple Plan"?If I select "Check out more plans" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".If I select "Change Plan" I see this, with no way to select a plan or add a data pass. My only option is "Cancel".All previous purchases show as "On-Demand Pass".The whole process of adding data to my prepaid mobile hotspot has completely changed and become impossible to complete!What in the world is happening at T-Mobile?Is it time to switch providers?

19
M
3 years ago
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