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Prepaid

Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

87 Discussions

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SvenRookie

asked in T-Mobile.com Account

Unable to create a T-Mobile ID because the PIN is missing

I want to create a T-Mobile ID for a PrePaid SIM card but the PIN which was set in the Store is not the PIN I noted.Also they don´t give me the account number.Now I can´t create a T-Mobile ID for recharge.Is there a way to create a T-Mobile ID without the PIN or a way to reset the PIN with the help of the PUK code?Unfortunately I can´t call the helpline because I´m not yet in the US.

7 months ago

SvenRookie

asked in T-Mobile.com Account

Combine 3 PrePaid numbers in one T-Mobile ID

I´m looking for a way to manage 3 PrePaid cards with one mail address (T-Mobile ID).All “solutions” I find in the web doesn`t work.

7 months ago

tree783217

asked in Plans and Service

Primary number cancelled by T-Mobile

Primary phone number (prepaid) got cancelled by T-Mobile. No reason given. It still has fund, as far as I know, but since it is removed, there is no way I can check.Definitely not authorized by me, but unable to call T-Mobile since not in US at the moment.Can someone from T-Mobile help me out here ? At least let me know why it got cancelled.Thanks.

7 months ago

nhowRookie

asked in Plans and Service

How to activate a 14 day prepaid sim

I bought a 14 day prepaid sim for my unlocked android phone to use in the US next month. How far in advance can I activate and how to do this? I live in the UK. Thanks for your help.

7 months ago

tony_nycFirst activity

asked in Plans and Service

Porting Number Nightmare

I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.

7 months ago

Prepaid_GuyFirst activity

asked in Billing

PREPAID SHOULD GET A AUTOPAY DISCOUNT!!!!

Please please please!!!!Make prepaid accounts get a discount like post paid!!!Thank you!!!

8 months ago

fatherluRookie

asked in Plans and Service

Prepaid Plan: Whitelisted vs Data

Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.

8 months ago

ArseniFirst activity

asked in Plans and Service

Reactivate my old number

Hello,I have an T-Mobile prepaid number which I used it 2 years ago.And now I want to reactivate that number again.Is it possible? And if yes, what should I do?

9 months ago

nhowRookie

asked in Plans and Service

Activating prepaid sim

Just got a 15 day prepaid Sim. We will be in the US in November. How far in advance can I activate the Sim to start in mid November?

9 months ago

SK22First activity

asked in Plans and Service

Not able to view Cellular Data usage (iPhone 13)

Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone

10 months ago

cam58First activity

asked in Plans and Service

SIM Card Compatibility

Will this phone XIAOMI REDMI NOTE 10 5G 128 GB Graphite Gray Dual SIM support a prepaid T Mobile SIM card please? This is for the Palm Springs, California area if this makes a difference. Thank you!

11 months ago

SapRookie

asked in Plans and Service

Pay as you go in us

Is there a pay as you go plan of t mobile while I am in the us. I dont use the t mob internet nor its calling or texting much, mostly rely on wifi. Is there a plan, so that my number remains active and I can continue to receive text and calls, but dont have to pay for a full prepaid plan?

1 year ago

.dcFirst activity

asked in Plans and Service

Transfer / migrate from the physical sim to eSIM

Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.

1 year ago

thagenesisRookie

asked in Plans and Service

prepaid eSIM purchase from europe

Hello, i want to purchase a prepaid esim from germany. ist that possible? Should work in US onlly. When i drop of the plane, i can be online again, including a US Phone Number.unlimited 50GB / 50$ Month -Kind regards Michael

1 year ago

shanmugaFirst activity

asked in Billing

How to get receipt/bill for prepaid T Mobile payment ?

Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ? My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help.

1 year ago

luishattmFirst activity

asked in Billing

Refund when cancelling prepaid plan?

I have some phones on prepaid plans for relatives. I will be needing to cancel them soon. A couple of them have balances in the accounts. Will those balances be returned to me when I cancel or will I just lose that money? Answer from a T-mobile rep would be welcome.

1 year ago

Usagi671First activity

asked in Billing

Free phone upgrade possible with Perpaid?

I’ve been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I’m getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was told I need to come here to the site to see if I can get the free phone upgrade just because I’m on prepaid plan. Things have been pretty hard and I don't have money to upgrade anything. So does that mean I just lose my phone service at the start of July? That would really suck I have so many health problems I talk to my doctors the most. Hoping someone can answer my question.

1 year ago

gakovalFirst activity

asked in Billing

Overseas and cannot receive confirmation code

Because I am currently overseas I cannot receive a confirmation code. I cannot use my USA sim card.I just want to check my Prepaid Plan balance and top up if necessary. Can you please advise how I can do so.Thank you.

1 year ago

Camate60First activity

asked in Billing

Paying a prepaid account with a check

I would like to send in a check for my prepaid account. But it doesn’t seem as if that option is available. I hope I’m wrong. I would appreciate any help here. Thanks.

1 year ago

nlcFirst activity

asked in Plans and Service

one year later?

I just finished a holiday in Hawaii and got a T-Mobile prepaid plan. I am home in Canada now.Does anyone know if I can reuse this sim card in another year from?I will be going back to Hawaii and it would make it much easier if I could just reuse the sim and join in the same plan that I just had.Any information would be helpful.Thanks

1 year ago

magenta9747179First activity

asked in Plans and Service

Porting number problem!

I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.

1 year ago

ronclevengerFirst activity

asked in Plans and Service

esim International Roaming

Is international (other than Canada or Mexico) roaming supported by prepaid esim?

1 year ago

bahajohnFirst activity

asked in Plans and Service

Esim with existing t-mobile number?

Currently have a simply prepaid plan with T-mobile that I am very happy with. It uses an old fashioned SIM card. Looking to buy a new apple phone and use the eSim technology. It looks like my plan is offered on eSim. Question is - can I keep my existing number? I know you can port an existing number but this is essentially porting from T-mobile to t-mobile. Want to be sure before I drop $700. Has anyone done this and if so how?

1 year ago

beachcondo99First activity

asked in T-Mobile.com Account

Unable to login to My T-Mobile Account

I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account. I went to a T-Mobile Store, and they were able to access my account, so I know it's active.T-Mobile Support just said this is a known issue, affecting many new accounts. The last tech said she would "escalate" my request, and get back to me. I've heard nothing.Seems like a wimpy reply. Anyone else having this problem, or know how to resolve it?Thanks!

2 years ago

magenta8540086First activity

asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.

2 years ago

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