Prepaid

Talk about all the stuff that comes along with T-Mobile's Prepaid service.

313 Discussions

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prof.rperezFirst activity
asked in Billing

WHERE TO FIND THE PDF STATEMENT

TMOBILE REALLY SUCKS BY PROVIDING A USER FRIENDLY INTERFACE, THATS WHY I CAN EVEN FIND WHERE TO DOWNLOAD BY LAST STATEMENT PDF

3
gramps28
Pillar
1 month ago
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ag0719First activity
asked in Billing

TMobile refunded my past payment and sent me to collections

It was such a pain to cancel my Tmobile account and settle the remaining balance. I was on the phone with a rep for 2 hours (40 minutes waiting to connect). I paid the remaining balance on the account. She refused to email me a receipt and the store clerk didn't want to do it either (told me to continue talking to the person on the phone) I could not remember the pin that was required.It has been over a month now. I never received anything from Tmobile. Today I got a letter from Southwest Credit Systems LP saying I owe 99.05 + 50.62 in fees. I checked my credit card again today and saw that the 99.05 “last charge” that I made a month ago was refunded. Why did they refund it and send me to collections???There is no way customer service is going to resolve this. What is my best option?

0
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1 month ago
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mywaynowayFirst activity
asked in T-Mobile.com Account

link

I have tried to open the link to get my instructions on submitting my trade in, however it says it cannot recognize this site. Help?

1
syaoran
Pillar
1 month ago
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JHAdamsFirst activity
asked in Billing

$5 autopay discount was taken away

I don't allow any company to withdraw from my checking account. I don't think any company has the best security to have me load my bank info. They need to allow a debit card or charge card again. So they said I would not receive a price increase for life but in less than a year, I'm paying $5 more a month for my T-Mobile Internet.

5
gramps28
Pillar
1 month ago
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Sparty66First activity
asked in Plans and Service

Tmobile 2 yr contract

On t-mobile.com how do I find out if my 2 year contract is done?

1
gramps28
Pillar
1 month ago
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KhanFirst activity
asked in Plans and Service

how do i change plans online or through the app

Everytime I try to change my plan from my current one, all it says underneath the new plan is "contact us". Do I have to call just to change my plan now? 

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tidbits
Pillar
1 month ago
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Vi ALLFirst activity
posted in T-Mobile.com Account

Setting up "Bank Account" as an Auto payment menthod

Hi There, I am not sure if anybody has/had encountered this issue before and I would appreciate any advice/recommendation regarding this issue tat i am haivng.  As you may be aware, in order to qualify for auto pay discount (based on plan, you may qualify for auto pay discount $5 per line), you would need to use either DEBIT card or Bank Payment as your default payment method for Auto pay. Now i had enrolled for auto payment with my back payment method but for some reason, transcation was declined due bank was not able to clear the payment for some reason (Not that i did not have money in the account but for some technical reason it got rejected from the bank side when T-Mobile tried to process the due amount by using the bank). Due to that, I can’t now use that method (It’s greyed out and it says, you are not allowed to use this method anymore). So, I tried calling customer care multiple times and explained this and mentioned that I would like to use different bank for to make payment

0
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1 month ago
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jackitheripper
asked in Billing

Scam?

As of the past four days, I have been receiving numerous phone calls from 1-844-796-0648. I looked up the number and it seems to say on multiple websites that this is a scam claiming to be T-Mobile, so I have been ignoring the calls since.As of yesterday, I received a letter in the mail saying that I have an outstanding balance. I checked my account and there is no outstanding balance. The letter looked suspicious to me considering it does not look like any other letter I have received in the past from T-Mobile (the paper is different, there is no color to the paper, etc.). I looked up the phone number provided in this letter as well which states it is the financial service department (1-888-310-8471). I found that this also seems to be a scam number as well. I guess my questions are: is anyone else dealing with this? is this actually a scam? if this is a scam, how did they receive my information (phone number and address)? 

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1 month ago
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nolionFirst activity
asked in Plans and Service

Tourist from Europe - Reactivate prepaid card after a year of being inactive?

During my last visit in early 2022, we went straight to a T-Mobile store and bought a pre-paid SIM card to cover my mobile data use during the stay. They gave me a physical SIM and removed the PIN code requirement and that was it - it was ready to be used, however this turned out to be troublesome as I can’t seem to reactivate my prepaid card for my upcoming visit next month, as it requires SIM information I’m unable to provide. I still have the chip, but that’s about it..Is there anyway I can remotely activate my SIM card that I still have from my previous visit, or do I need to visit a T-Mobile store once more to purchase a new SIM card?Much appreciated! :) PS: I’m unable to call T-Mobile directly, so I’m a bit lost to be fair

2
gramps28
Pillar
1 month ago
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jiaoFirst activity
asked in Plans and Service

Can I have a limited time prepaid plan?

I am a foreigner. I will travel to US in September. I plan to buy a T-mobile prepaid sim card. I see all prepaid plans are monthly plans. Can I ask the store staff only open a month for me? Or it has to be an auto renew monthly plan and I can only cancel it myself at the end of the first month? Or can I suspend the number without any fee and re-activate the number when I travel back to US in the future?

6
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1 month ago
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RayBranchFirst activity
asked in Billing

Device Trade in Credit Not Applied

I traded in my old iPhone before Sprint’s old page merged with TMobile, circa December 2022. Once we were migrated to T-Mobile’s account, my trade in credit no longer appears on my bills. Every month I’ve been having to contact T-Mobile to get this corrected (which they do), but it’s a convenience to have to call every month.  Is anyone else experiencing this?  

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syaoran
Pillar
1 month ago
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jamjaminFirst activity
asked in Plans and Service

Google One upgrade from 500 GB to 2 TB not showin up

Hi. I upgraded my Google One add-on from 500 GB to 2 TB, and it still does not show up on my phone. It has been almost 30 days now. How long does it take?

2
tidbits
Pillar
1 month ago
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good2btlgFirst activity
asked in Billing

No refund for phone after changing carrier

Not sure if anyone out there can help, but here goes.I recently changed carriers, leaving T-Mobile.  When I called to close my account, T-Mobile customer service rep was awesome, walked me through shutting down my account, stopping autopay, and help me set up a “quick and easy” return of my Apple iPhone.  He generated a return label and packing slip for me.  I followed the directions to the last detail and returned my phone.My phone was received in the T-Mobile warehouse on 7/25/23.  T-Mobile confirmed that yesterday via phone when I called them to verify they’d received the phone.  Why did I call to verify that?  Because I got a bill from T-Mobile for $675.00!!!  T-Mobile is saying I am outside the “Buyer’s Remorse” window and they owe me NOTHING!  Okay, this is not a case of buyer’s remorse.  I was a T-Mobile customer for probably 15 years!  I simply wanted to change carriers.  When I closed my account, the customer service rep never mentioned anything about buyer’s remorse, never in

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syaoran
Pillar
1 month ago
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Onnie3First activity
posted in Billing

billing question

Does anyone know why bill can’t be activated on bill pay? 

0
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1 month ago
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The champFirst activity
asked in Billing

newb questions

Why can't i link my phone number to see my Bill? 

0
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1 month ago
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soaringpilot51Rookie
asked in Plans and Service

Landline Change to T-Mobile

I want to change my Verizon landline to a T-Mobile service.  I currently have a T-mobile cell phone service and 5G Internet.  Has anyone obtain a landline with T-Mobile and how/what did you do.I also want to retain my home phone number.Thanks

9
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1 month ago
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CJ2020First activity
asked in T-Mobile.com Account

Issue with no data, calling, text since Last week... Major account issue

Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support as supposedly as it was said by sprint advisor “It is considered a VIP Escalation and those are sometimes handled within a day or so” this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.

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Community Manager
1 month ago
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HarstarFirst activity
asked in Billing

Overcharged for internet....twice!

Why am I being charged more for my internet than quoted? I was told it was 30 dollars a month and am being charged 50 dollars. I got an email for the price lock guarantee of 30 dollars a month and bought another one for my second home. I’m being charged 50 dollars for that one, too! I have the senior plan for being over 55.

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1 month ago
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E. MorganFirst activity
asked in T-Mobile.com Account

Profile's Media Setting - 4k uhd video

is this extra?

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1 month ago
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jeffdkimFirst activity
asked in Billing

problem with the last bill

How can I contact T-Mobile's upper division customer service? I have called five times and visited the store, but they were unable to resolve my issue. I cancelled my services about two month ago, and I found I’m charged after the cancellation before the date of the payment. So I tried to figure out why it is charged but couldn’t. I call multiple times and even went to the physical store but no one could answer about this bill. They only asked about the PIN number which I’ve never knew one. Finally I went to the store and said if you don’t know I’m going to dispute the payment and she said yes. I’ve disputed the payment then I got another bill. Kind of confusing what exactly happened. Can somebody explain why I was charged after cancellation, even though It was cancelled before the new payment cycle, and why I still have to pay that amount as shown on the bill. I don’t wanna pay the late fee unfairly, since it is very hard to connect with your service team. So, please let me know what

3
gramps28
Pillar
1 month ago
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Dnunes27First activity
posted in Billing

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE/HORRIBLE COMPANY I have been fighting with TMoblie since January about an illegal account that their store manager (who has since been fired) set up In November because it was the only way she could figure out how to handle my free upgrade. The new account was supposedly a "place holder" of 4 lines for my current 4 lines to merge over to. Unfortunately the "merge" never happened and TMobile began to not only continue charging me for my existing 4 line account but began charging me 4 line "place holder" account. After 5 months of arguing with them, (100s of hours in person, chat, phone etc.) I was finally advised by my bank to close the cc account as the only way to stop them from continuing the monthly charges. They still owe me over $1000 for payments on the "place holder account" and are now billing ME for $1400+ ADDITIONAL fees as they said I owe them money on the "place holder" and for the phone because the upgrade was tied to that same account! HUGE compa

0
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1 month ago
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JRS2First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Still happening, apparently over the past four years. Every other thread has been marked “solved” though none were. It would be nice to have a solution to this. Users are able to sign in, but even though they get past OKTA, the are getting a 503 error during the handoff to the new server. So in my case, I can sign in and see some information, but I can’t access any of my account services. This happens on my wifi and cell data; it happens in every browser, in both private and familiar windows, as well as in the app and Safari on my phone. It would be nice to have a soution for this.  

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1 month ago
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Eric0MindenFirst activity
asked in Plans and Service

Please restore the plan I authorized

TMobile changed my Sprint legacy Unlimited data plan with 100 MB of hotspot on each of my two lines to about half that without my permission - I never agreed to that contract change. Please restore my legacy plan from Sprint now.

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Pillar
1 month ago
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Samiam6821First activity
asked in Plans and Service

accidentally purchased top up card

I purchased two 100 dollar top up cards from dollar general and didn’t realize they were for prepaid. What are my options???

1
gramps28
Pillar
1 month ago
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Zhou
asked in Plans and Service

about Prepaid Card Availability and Coverage

We will travel to Hawai from Japan. Could anyone tell me if I can buy T-Mobile Prepaid SIM cards at the Honolulu International Airport? If so can the T-Mobile Prepaid SIM card also be used in San Francisco and Los Angeles.Thanks, 

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Z
1 month ago
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