Talk about all the stuff that comes along with T-Mobile's Prepaid service.
Unable to create a T-Mobile ID because the PIN is missing
I want to create a T-Mobile ID for a PrePaid SIM card but the PIN which was set in the Store is not the PIN I noted.Also they don´t give me the account number.Now I can´t create a T-Mobile ID for recharge.Is there a way to create a T-Mobile ID without the PIN or a way to reset the PIN with the help of the PUK code?Unfortunately I can´t call the helpline because I´m not yet in the US.
Primary number cancelled by T-Mobile
Primary phone number (prepaid) got cancelled by T-Mobile. No reason given. It still has fund, as far as I know, but since it is removed, there is no way I can check.Definitely not authorized by me, but unable to call T-Mobile since not in US at the moment.Can someone from T-Mobile help me out here ? At least let me know why it got cancelled.Thanks.
Porting Number Nightmare
I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries to initiate the port-in process. I’ve talked to support on the phone multiple times, I’ve been told it’s been escalated to engineering, and then that engineering is still working on it. Now I haven’t heard anything in over a week. Is there anyway to escalate this to someone who can actually fix the issue. This is getting beyond ridiculous.
Prepaid Plan: Whitelisted vs Data
Hello. I apologize if this question has already been asked and answered--I just couldn’t find a satisfactory answer through a quick search or when calling T-Mobile customer service.I just signed up for a $10 Connect prepaid plan with 1GB of data. On the usage details (under data), I see both categories called “whitelisted” and “data” under category for the service of internet access (a copy of the usage detail is attached).Can anyone give me an easy to understand explanation of why there is two categories of “whitelisted” and “data,” both of which really reduces the overall data anyway?One site (https://techshift.net/what-is-t-mobile-whitelist-and-regular-usage/) seems to indicate that “whitelisted” “doesn’t count towards a plan’s data bucket.” I’m not sure what that really means or if it is even accurate since there aren’t many similar explanations that I could find.Any assistance would be appreciated.
Not able to view Cellular Data usage (iPhone 13)
Hello, I have a prepaid T-Mobile Connect plan and I’m not able to view how much Data I’ve used on my iPhone 13...under Settings-→ Cellular Data there is supposed to be an option to view ‘This Billing Period’ and/or ‘Last Billing Period’ but those options are not there for meUnder Settings→ Cellular Data all I can see is ‘System Services’ which shows the various apps and how much data they use...I can view my Data usage if I log into my T-Mobile online account but I would like to be able to also view that on my phone
Pay as you go in us
Is there a pay as you go plan of t mobile while I am in the us. I dont use the t mob internet nor its calling or texting much, mostly rely on wifi. Is there a plan, so that my number remains active and I can continue to receive text and calls, but dont have to pay for a full prepaid plan?
Transfer / migrate from the physical sim to eSIM
Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)I talked to the tech support - and every time I called I had a different information:1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.What is the truth here? Is it really not possible? Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?Thanks for understanding.
How to get receipt/bill for prepaid T Mobile payment ?
Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment made. I spoke to the payment agent and he said there is no way T mobile could provide a receipt for payments made for recharge account. I'm surprised that in USA that T mobile could charge my card and still not provide receipt. Could any of you folks help ? My expenses are borne by my employer and I need a receipt for every payment made. Failing to do so will result in me paying for the expenses. Kindly help.
Refund when cancelling prepaid plan?
I have some phones on prepaid plans for relatives. I will be needing to cancel them soon. A couple of them have balances in the accounts. Will those balances be returned to me when I cancel or will I just lose that money? Answer from a T-mobile rep would be welcome.
Free phone upgrade possible with Perpaid?
I’ve been with T-mobile for a long time and with the prepaid for 9 or 10 years now. I’m getting text saying I need to upgrade my phone because of 5G. Went to my local T-Mobile waited an hour and was told I need to come here to the site to see if I can get the free phone upgrade just because I’m on prepaid plan. Things have been pretty hard and I don't have money to upgrade anything. So does that mean I just lose my phone service at the start of July? That would really suck I have so many health problems I talk to my doctors the most. Hoping someone can answer my question.
one year later?
I just finished a holiday in Hawaii and got a T-Mobile prepaid plan. I am home in Canada now.Does anyone know if I can reuse this sim card in another year from?I will be going back to Hawaii and it would make it much easier if I could just reuse the sim and join in the same plan that I just had.Any information would be helpful.Thanks
Porting number problem!
I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.
Esim with existing t-mobile number?
Currently have a simply prepaid plan with T-mobile that I am very happy with. It uses an old fashioned SIM card. Looking to buy a new apple phone and use the eSim technology. It looks like my plan is offered on eSim. Question is - can I keep my existing number? I know you can port an existing number but this is essentially porting from T-mobile to t-mobile. Want to be sure before I drop $700. Has anyone done this and if so how?
Unable to login to My T-Mobile Account
I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account. I went to a T-Mobile Store, and they were able to access my account, so I know it's active.T-Mobile Support just said this is a known issue, affecting many new accounts. The last tech said she would "escalate" my request, and get back to me. I've heard nothing.Seems like a wimpy reply. Anyone else having this problem, or know how to resolve it?Thanks!
Error "Uh-oh, it looks like we have our wires crossed. Please try again later."
Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Already have an account? Login
Social LoginLogin with T-mobile ID
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.