If you go into your network settings mine shows non carrier data usage also.
Go to the support tab below this post and click on it, select contact us link and when it opens, if available a live chat will pop up then request a new return label.
Have you gone into your settings to see how the mobile data usage is set up? It will also show what apps are using the most data.
Just to add on your grandmother, the account holder, needs to request the unlock code.
Kids are smart and have learned how to play the system. Sounds like they signed up for digits and was able to intercept password sms verification to order phones and possibly change their account settings in the plan.
What type of phones? There's threads on here with sms issues between Android and Apple Are you having trouble texting Apple users?
That's what is nice about Android is that there's services that can do that. Apple not so much.
Also you need to call Tmobile to change your due date and you can only do it once.https://www.t-mobile.com/support/account/whats-impacting-your-bill
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to seek assistance.
What type of phones? There's threads on here with sms issues between Android and Apple
When in doubt, tag a mod. @tmo_ian@tmo_nic
Are you getting any bill credits, if so you will lose those if you pay off the phone early.
Tmobile doesn't give you many options to voice complaints I the contact us link, just a snail mail address.https://www.t-mobile.com/contact-usYou can try contacting Tmobile support using messenger on one of tmobile's social media platforms like Twitter or Facebook where the reps are a higher tier of support and there's also live chat in the contact us link. If a available a window will appear.
In my Pixel I can download a new esim but I need to remove the physical sim. From what I've read every manufacturer tweeks this.You can try using messenger on one of tmobile's social media platforms like Twitter or Facebook and ask them to if they know for sure.
Looking at this article I would say no but try contacting Tmobile support using messenger on one of tmobile's social media platforms like Twitter or Facebook to see if they have a difinitive answer.https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id
If it's a line charge you may be able to remove it through your Mytmobile account.
You can try this.https://community.t-mobile.com/accounts-services-4/fax-line-37202
Have you tried this article from Apple?https://support.apple.com/en-us/HT212780
I've been with Tmobile for more than 20 years and I've never seen a public support email address.
That's up to you. I don't use VM and my phone is a Pixel but it's not color coded.
Trying to get a different answer.
I believe it's only 1 when I signed up a few years ago.
This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter or you can use the live chat function in the contact us tab.
Are you a Tmobile customer and is the phone paid off? If so according to the unlock requirements posted in the link below the phone will automatically unlock and you will get a text message letting you know. That's how I found out my Pixel 6 was unlocked after 40 days.https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
Tmobile will only unlock phones for Tmobile USA customers who meet all the requirements in the link below. If you aren't a Tmobile USA customer they can't help you.https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
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