I think 2 gateways are exactly what I need to prevent me from canceling my service. $100 / month is about the same as I was paying for internet before I came to T-mobile. I was paying $99 / month. I have purchased 3 of those white Google Nest routers at a price of like almost $300 and have placed this gateway box next to every window in my place and still not full coverage. I would like to try to connect one gateway directly to my main tv through Ethernet, and then use the other gateway with the nest routers for the rest of the house. Any suggestions on if that would work? Confused. You should only need the single gateway, with everything else handled by the mesh.
daniel...I notice in your first post you mentioned that you cannot restart your gateway remotely. If that’s still an issue, you can add a timer that power cycles the router at times of your choosing. I have mine set for auto-reboots 3 times a week at 3 am….to keep things running smoothly when I’m away from the house.
Folks on here have reported good results by adding external antennas, so I’m not sure where you got your info. It does require, however, that you open your unit and do some delicate stuff to it. Folks seem to have reported less favorable results with cell boosters….but this may be because they didn’t get the correct units that support TM’s 5G N41 and N71 bands (which are expensive and also use external antennas).
So you do realize that as a TMHI customer you are automatically tagged a “high volume” user and are assigned a lower data priority in times of heavy traffic. Cell phone users can also be tagged “high volume” users if their data usage exceeds a certain level.
Slight elaboration to what copz1998 said….a power lever higher than -80 is good (meaning -75 is better than -80), but yours is -103...not so great for the N41 band. Other folks have reported that the router is overly aggressive in trying to select the N41 band when it should really be connecting to the N71 band which is slightly slower but has a much greater signal range. It sounds crazy, but you might try finding a *worse* location for your router and see if you can force it to connect to N71. I have a friend that blocked 2 of the router’s antennas with aluminum foil to focrce an N71 connection and it solved his problem that was similar to yours.
Yeah, call TM...maybe the 5G bands are down for service.
I have mine on a timer that reboots 3 times per week at 3am. I haven’t had the need to “maunally” reboot it. The main reason I do this, though, is if I’m away from the house for a while, this keeps the internet running smoothly without me being there.
You know that second link says the reservation system is off-line for maintenance.
Yeah, I can cast to my Google TV as well. Just a shot in the dark… maybe try going thru the Google Home app to see if you can connect to your chromecast devices that way.
I have a fairly large 2-story house and the 2.4 GHz band has amazing reach compared to other routers I’ve used. The 5 Ghz band, however, is pretty range-limited. I would guess you can connect to the 2.4 GHz band fine. If not, you can add another router which supports mesh networks or use a range extender. I honest though I was going to have to use a mesh network at my house, but turned out to be unnecessary.
My TCL TV loses the internet connection if it’s been idle a while (like overnight). However, it automatically re-establishes the connection after 15 seconds or so. So maybe the issue is really at the iPad end of things, and maybe there are some hidden settings you haven’t found...maybe in security options. Just a guess (not an Apple guy).
I still wonder if something else is going on with your set-up. Like I said, I don’t game….and gamers have complained about latency on TMHI (not as bad as Starlink, though). I wouldn’t say I’m a “lightweight” user though by any means, and I’ve had a household of millennials doing “remote work” and honestly haven’t had any problems. Speedtest didn’t even report upload and download latencies until recently, so it is hard to form an opinion on what is really required.
My “upload” and “download” ping latencies are in the same range as yours (as well as standard ping and speeds), and I haven’t had any issues with performance. I can stream on multiple devices, my security cameras work fine...all basically good. I don’t game, however. I’m curious what you mean when you say it “disrupts everything”?
I’ve been using Wyze V3 cameras for a year now without issue.
Why not file a small claim against them? That will get their attention. You may even be able to claim additional damages beyond the phone itself.
I’m stating the “obvious” here….but if you’re using WiFi to test your speed, and you have a weak signal to the router, or are on a 2.4 Ghz band, you may not be getting very good test speeds independent of the tower.
You could test the tower switching theory by looking at the tower ID in the app and see if is changing constantly...if it is, you may be able to get them to assign you to a single tower. You might also note when the N41 versus N71 bands are being used. Some folks have reported that the switching algorithm, is overly biased to N41 to the point they see massive slow downs, and that re-positioning the router to a *worse* location forces a connection to N71 and speeds can actually improve dramatically. I have a friend that put aluminum foil over 2 of the 4 antennas for exactly that reason.
If your laptop is old, it may be having a problem with WPA3 encryption. Maybe try setting up a 2.4HGhz-only SSID with WPA/WPA2 encryption and see you can connect to that.
You haven’t given a lot of information to go on. I assume you’ve tried different locations (including windows) in your house to maximize signal. Beyond that, you can go into “Advanced Cellular Metrics” for both the LTE and 5G bands and report back about what you are seeing.
The N41 band, especially when dealing with the router transmitter “upload” side of things does not have the range of the N71 band. So, if you are reasonably far away from the tower, you may find that if you are on the N41 band, you may be getting really fast downloads, but not so great uploads. The N71 band may actually be quite a bit faster than the N41 band for uploads in that case. As an example, I am 5.5 miles from my tower (but I do have line-of-sight to it), and the N41 uploads never get much faster than 40-50 mbps, even though I can see 500+ downloads. The N71 band, however, routinely gets 60-75 mbps uploads, even though downloads almost never exceed 100 mbps.
I think if you go this route, you just need to find a local handyman who is well respected. There are no high-voltage issues, so you don’t need an electrician. But the guy needs to have a ladder, drill thru walls, and be willing to open up the router box to connect the antenna. And if the antenna leads are fragile, he may want to run them in conduit. This is all general handyman stuff.
Mountaineer,,,you don’t have a business account by any chance do you? I have no first hand experience, but many folks here have indicated TMHI is geo-locked to the towers near their home address,
I cannot explain why your phone usage is so low compared to TMHI for similar viewing habits, unless your phone is passing video data at 480p rather than Hi Def (that’s the way my AT&T phone plan works). For data usage reference, here are the approximate data requirements for various YouTube TV resolutions: 480p: 560 MB/hr, 720p@60Hz: 1.9 GB/hr, 1080p@60Hz: 3 GB/hr, 4K: 16 GB/hr. So it seems to me that watching standard HiDef (1080p@60Hz) is not that far from what you're experiencing, and if you are watching 4K you would be way higher.Back when I was under the Internet Lite plan (200 gig), I was pretty careful about watching my data usage and came to the conclusion that the YouTube TV bitrate requirements shown above were pretty accurate. Also, I have another home where I have AT&T fiber and when I travel there my usage habits are pretty much the same, and my data usage reported by AT&T is on-par with what TM reports.
I’m a fairly moderate (certainly not heavy) user, and I can easily blow thru way more than 100 gig in a week. I was on the 200 gig Internet Lite plan, and it was a real challenge to stay within that limit. Basically, I would watch OTA as much as I could, and when using YouTube TV, I would set resolution to 480p. You have less control over Netflix, so I would us that only very sparingly.
Actually, if cell phone users use to much data in a month, they are also tagged high-volume users and get the same priority as TM Internet customers. TMI users are just considered high-volume from the get-go...because we basically are. That said, if you look at the contract, there are some weasel-words in there about fair distribution of resources to all their users. I *think* that means if you use gobs of data (I don’t know that that means, but say approaching a TB a month), you may get assigned a lower priority than almost everyone else. I would suggest for those of you that are seeing massive slow-downs during times of congestion, that you check to see how much data you are using in a month. Do you leave TVs on for no reason? Do you watch a lot of 4K on multiple TVs? If you are in this category, that may be the reason.
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